Lone Star Siding Solutions

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield) for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response will be sent directly to [redacted] within calendar daysOur records do not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from [redacted] , we are unable to provide a copy of the resolution to the Revdex.com

This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on July 20, 2015, concerning a Blue Shield enrollee by the name of [redacted] ***The information provided by the Revdex.com including a consumer complaint against Blue Shield.We thank you for forwarding these concerns to Blue Shield for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response will be sent directly to [redacted] ***Our records do not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from [redacted] ***, we are unable to provide a copy of the resolution to the Revdex.comIf [redacted] has signed a release of health information to the Revdex.com, you may send a copy to my attention via fax at 916-350-or by mail at:P.OBox 5588El Dorado Hills, CA 95762If you have additional questions regarding this matter, please contact me directly at the telephone number listed below.Sincerely, [redacted] ***, Executive Inquiry Coordinator(916) 350-

This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on December 21, 2015, concerning a Blue Shield enrollee by the name of [redacted] ***The information provided by the Revdex.com included a consumer complaint against Blue Shield.We thank you for forwarding these concerns to Blue Shield for review and would like to inform you that [redacted] ***, has already been through our grievance process regarding these concernsHer grievance was reviewed and responded via written correspondenceAdditionally, our records indicate she has exercised her right to a second level of grievance to be reviewed by our regulating agency the Department of Managed Health Care (DMHC)Therefore, we will not initiate an additional review of this member’s concerns at this time.If you have additional questions regarding this matter, please contact me directly at the telephone number listed below.Sincerely, [redacted]

I am rejecting this response because: this does not mean or DO anythingWhy do they get to wait calendar days to do anything when they pulled funds from my account in early January after I cancelled my insurance policy with them, and they acknowledged on separate occasions that I cancelled my policy in December? So now I get to wait another month to get my money back? Refund my money now, initiate your "grievance analysis" after you send me my money.Also, I do not want to talk to their "grievance coordinator" if I have to repeatedly give them my information over and overMy account number, my date of birth, the last four of my SSNThen do it again once I actually have a person on the lineTheir idea of customer service is insulting.Blue Shield is STEALING, plain and simpleThen hiding behind their own complicated system to not have to return stolen funds right awayAnother days? What a jokeI was told at least twice that it would take 3-business days to get my money backGuess what, I did notDoes that mean Revdex.com wants me to wait until days + another 3-business have expired to say that the business did not resolve the issue?

I am rejecting this response because: I want blueshield to refund our overpaid premiums as I had called Blue shield repesentatives many times they explained they will refund within to weeksBut it never happened since FebruaryPlease do the right thingIf Blueshield said they would review the case more, how long more? Please do the right thing [redacted] and [redacted]

March 8, 2016Dear Revdex.com:This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on March 7, 2016, concerning a Blue Shield enrollee by the name of [redacted] The information provided by the Revdex.com included a consumer complaint against Blue Shield.We thank you for forwarding these concerns to Blue Shield for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response will be sent directly to [redacted] Our records do not reflect that a signed release of information was submitted with the correspondence sent by Revdex.comUnfortunately, without a signed release of information from [redacted] , we are unable to provide a copy of the resolution to the Revdex.comIf [redacted] has signed a release of health information to the Revdex.com, you may send a copy to my attention via fax at [redacted] or by mail at: [redacted] ***If you have additional questions regarding this matter, please contact me directly at the telephone number listed below.Sincerely, [redacted] [redacted]

Consumer states: The company has contacted me and are working to resolve my issues

This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on February 1, 2016, concerning a Blue Shield enrollee by the name of *** ***The information provided by the Revdex.com included a consumer complaint against Blue ShieldWe
thank you for forwarding these concerns to Blue Shield for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submitted. A response will be sent directly to *** ***Our records do not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from *** ***, we are unable to provide a copy of the resolution to the Revdex.comIf *** ***, has signed a release of health information to the Revdex.com, you may send a copy to my attention via fax at *** or by mail at: *** *** *** ** *** *** ** *** If you have additional questions regarding this matter, please contact me directly at the telephone number listed belowSincerely, *** ***, Executive Inquiry Coordinator

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield)Our records indicate this member currently has a grievance in review received on April 27, 2017, regarding these specific concernsPlease note member grievances are reviewed and responded to via US Postal
Service, within calendar daysTherefore, we will not initiate a secondary review at this time

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield)We would like to inform you that we have initiated a grievance analysis to review and respond to the concerns raised in the correspondence submittedWe will provide a written response to *** *** within
calendar daysWe have mailed an acknowledgement letter to Ms***'s mailing address with additional information regarding the grievance process as well as direct contact information for her assigned grievance coordinatorThank you

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield) for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response will be sent directly to *** *** within calendar daysOur records do
not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from *** ***, we are unable to provide a copy of the resolution to the Revdex.com

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield) for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response will be sent directly to *** *** within calendar daysOur records do
not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from *** ***, we are unable to provide a copy of the resolution to the Revdex.com

We thank you for forwarding these concerns to Blue Shield of California (Blue Shield) for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedWe will provide a written response to *** ***within calendar days

Member appeals and complaints are reviewed under the Blue
Shield (Blue Shield of California) grievance processThe grievance process is
designed to give Blue Shield an opportunity to fully review and provide a
written response to the submitted member concerns and make a determination of
any request if necessaryIf we are unable to comply with the member's request
at the end of our review, we will provide information regarding an Independent
Medical Review which may be available through the Department of Managed Health
CareIf the member wishes to discontinue our review of her grievance, she may
request that the grievance be withdrawn by contacting the assigned grievance
coordinator as indicated on the Blue Shield acknowledgement letter

Dear Revdex.com:This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on July 16, 2015, concerning a Blue Shield enrollee by the name of *** ***The information provided by the Revdex.com included a consumer complaint
against Blue Shield.We thank you for forwarding these concerns to Blue Shield for review and would like to inform you that *** ***, has not completed the grievance process with the planWe are initiating a grievance to address the concerns raised in the correspondence submittedPlease be advised that, grievances are resolves within days of the receipt dateA response to the review will be sent directly to *** ***, and a copy of the resolution letter will be sent to the Revdex.com as we received a signed release of information with the correspondence submitted by the Revdex.com.If you have any additional questions regarding this matter, please contact me directly at the telephone number listed below. Sincerely,*** ***, Executive Inquiry Coordinator

This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on December 21, 2015, concerning a Blue Shield enrollee by the name of *** ***The information provided by the Revdex.com included a consumer complaint against Blue Shield.We
thank you for forwarding these concerns to Blue Shield for review and would like to inform you that *** ***, has not completed the grievance process with the planWe are initiating a grievance to address the concerns raised in the correspondence submittedPlease be advised that, grievances are resolved within days of the receipt dateA response to the review will be sent directly to *** ***, and a copy of the resolution letter will be sent to the Revdex.com as we received a signed release of information with the correspondence submitted by the Revdex.com.If you have additional questions regarding this matter, please contact me directly at the telephone number listed below.Sincerely,*** *** *** *** ***
***

I am rejecting this response because:Why would it take blue shield of california a month a half to refund our money back to our checking accountsThey had no authorization or reason to take money from our accountsWhen werenewed our new medical insurance back before janwe decided to go with united health insurance for our medical careMedicare then tells the new medical insurance cowhom we decided to go withWhy does it take so long for this large co. to refund our money?thanks, *** ***

This letter is in reference to the correspondence received by Blue Shield of California (Blue Shield) on December 4, 2015, concerning a Blue Shield enrollee by the name of *** ***The information provided by the Revdex.com included a consumer complaint against Blue ShieldWe
thank you for forwarding these concerns to Blue Shield for review and would like to inform you that we are currently reviewing the concerns raised in the correspondence submittedA response to the review will be sent directly to *** ***Our records do not reflect that a signed release of information was submitted with the correspondence sent by the Revdex.comUnfortunately, without a signed release of information from *** ***, we are unable to to provide a copy of the resolution to the Revdex.com, you may send a copy to my attention via fax at *** ** ** *** *** *** *** *** ** *** *** *** *** If you have any additional questions regarding this matter, please contact me directly at the telephone number listed below Sincerely, *** *** *** ***
*** *** *** ***

We thank you for forwarding these concerns to Blue Shield for review and would like to inform you that *** ***, has completed our grievance process regarding this specific issueA response letter was mailed directly to the member on July 27, If the member is dissatisfied with the grievance resolution, she may contact the Department of Managed Health Care for additional assistanceThe department has a toll-free telephone number (*** and a TDD line (***) for the hearing and speech impaired. The department’s Internet Web site *** has complaint forms, IMR application forms and instructions online

The additional concerns the member submitted to the Revdex.com will be included in our review