Long Island Limousine Service

IN response to the above complaint by [redacted] please be advised of the following.: On Wed 4/** our office received a last minute request for a coach bus to transport people from Oceanside to Glen Cove on Sat 4/**/ 17 with a pick up of 5:30 pm.  We reserved the bus and quoted a price of $795...

for the job. Unfortunately , while the bus was in route to Oceanside ,it got a flat tire. Rather than wait for an emergency vehicle to change the tire ( and hope there was nothing more serious that caused the problem) our dispatcher decided to reroute one of our minibuses and get one of our on call drivers to come in with another minibus and complete the job. We therefore arrived at the pick up point in Oceanside with both minibuses on time at 5:30 pm. [redacted] then contacted our office and spoke to one of our dispatchers to complain that there were 2 minibuses instead of one coach bus to make the transfer. Our dispatcher explained the reasoning and confirmed the pick up time from Glen cove as approx. 12 midnight. At midnight one of the minibuses arrived and waited till approx. 12:15 when the other bus arrived. The passengers were then loaded on the buses and taken home to Oceanside. Since the incident occurred , [redacted] has spoken to at least 3 different dispatcher/ supervisors about the situation and if or how he could be compensated . We are attempting to work out a sensible resolution and will inform the Revdex.com of the ultimate finding. Thank you.

Review: on May **, 2013 I made/paid for reservation for airport transportation pick up on May **. The following morning, at 10am I called to cancel due to a medical emergency that would prevent my travel and was told my reservation would be cancelled and a refund would be made to my credit card, but I could not be transferred to the "accounting department" that "someone" will call to confirm the refund. I called several times the same day, May ** to confirm and was told the same story - "someone will call you". Upon receipt of Capital One statement on June **, no refund had been made. I called again on June **, and was told to call back. I immediately contacted Capital One who in turn created a dispute - verbal cancellation within 24 hours of purchase and my calls are not being returned and when the dispute department attempted to call, she was told also to call back.Desired Settlement: I want the refund I was told I would receive for cancellation within 24hours.

Business

Response:

To Whom It May Concern:

I am trying to respond to a notice for a complaint dated 7/*/13 (see attached Revdex.com letter). We issued a refund to this customers's credit card on 6/**/13 for $38.76 (see copy above). This was the desired settlement the customer requested. This matter should now be considered "answered" + resolved.

Thank You

Review: On Oct. [redacted] I made arrangements with and paid LILS $117 for round trip transportation service to JFK airport. The initial return date was Oct ** around 10:30pm. I had to change the arrival date to Oct. ** but called in advance to confirm the new pick up date and time with the company. I was told all I had to do was call them when I got to the airport. I started calling them as soon I arrived around 11:30pm, but nobody answered my numerous calls. After waiting for about two hours I finally had to take a yellow cab from JFK airport to Bohemia, which cost me $120. When I called them the following day to find out why I was not picked up a lady named [redacted] told me that after 12:00 p.m. they transfered to another company for pick up, which they never mentioned to me and never gave me another number. When I finally went in person to ask for a refund of half of the money a guy named [redacted] gave me a credit voucher for future use but said I would not get a refund.Desired Settlement: I would like to be refunded half of the total I paid for the round trip as well as the $120 I had to pay for the cab (total $178.50).

Consumer

Response:

At this time, I have not been contacted by Long Island Limousine Service regarding complaint ID [redacted].

Sincerely,

THIS COMPANY IS THE WORST AND I REALIZED WHY THEY RECEIVED A F RATING. PLEASE CONSUMERS RUN FROM THIS COMPANY EVEN IF ITS THE LAST THING AVAILABLE. They deserve ZERO STARS

I TOOK A GROUP OF 12 7-8 year old girls and their parents to NYC for my child's birthday and the bus stalled out fifteen times on our way. FIFTEEN TIMES WITH THE KIDS.. THEY WERE TERRIFIED. Then when I called to complain, of course the person is not available. Then when I emailed he's like oh yea, I'm in surgery I'll call you later. And I'm still waiting for that call. I know they are crooked people in this world but they really don't have compassion. They sent a FINNICKY bus to transport kids in. Run for your life. Don't every book with them.

Review: My wife and I returned into LaGuardia airport on Saturday, Aug [redacted] at 8:15pm. We had paid in advance for LIALS to pick us up upon arrival at LaGuardia that night. When we landed, we picked up our baggage and went out to the curb to meet the LIALS transport -- but it was not there. We called them, and they told us that they would be there at about 9:30pm. Since our son was not feeling well at home, we could not stand around at the airport for over an hour. We called LIALS to tell them that we could not wait, and we rented a car. I called LIALS the next day about our refund, and they said ok. What followed was a series of many calls to them, where they just kept 'taking my number to have someone call me back'. They never called me back, no matter how many times I called. They told me that [redacted], the only bookkeeper was not in that day (every time I called), and that she would get back to me when she came in.

I discovered that the address of [redacted] is not even their current address anymore, although all advertisements, websites, and even their on-hold message says it is still their address. I found out that their real address is [redacted] in [redacted], so I visited their office. I was told by [redacted] (who was there even though they had told me on the phone that she wasn't) that the paperwork for my refund is on the [redacted]'s desk in his locked office, and that they could not process it until he came in. When I asked, "when will he be in?", I was told that he is the [redacted], and he comes in whenever he feels like it. When I asked his name, I was told, "You have to leave" -- and was escorted out of the trailer by [redacted] (I assume he is the [redacted].Desired Settlement: I would like a refund of 35 dollars for the return trip that they did not show up for.

Review: A verbal request/order was issued on December *, 2014 for a pickup fro[redacted] to [redacted] airport for a seven passage exclusive van. Fees of $69.00 were charged to credit card.

December **, 2014 8:30pm – confirmed pickup with dispatch.

December **, 2014 3:30pm – no PU at [redacted] – called dispatch at 3:45pm , was told driver would be there momentarily. 4:10 pm no PU – called spoke with [redacted] , via radio spoke with the driver [redacted] and informed dispatch his GPS time of arrival was 4:55pm. OVER 90 minutes past scheduled pickup time.

Due to expected GPS time of arrival, we informed [redacted] @ LIALS we would be driving ourselves to the airport, so that we did not miss our 6:00pm flight. We were told a credit would be issued to the credit card.

Emailed LIALS on December **, 2014 for credit status. NO RESPONSE.Desired Settlement: Refund to cc 12/*/14 $69.00

Cost to park two vehicles in long term parking $216.00 (receipts attached). We request a full refund of monies for parking paid due to error of LIALS.

Consumer

Response:

At this time, I have not been contacted by Long Island Limousine Service regarding complaint ID [redacted].Sincerely,[redacted]

Review: I contracted with LIALS to pick up my daughter for a shared ride to the airport from our home in East Northport on Thursday, August ** - I paid $113 on a debit card for the round trip service. Her flight was leaving at 6:30pm and they advised her to be ready at 4 pm she was not picked up until 4:30 pm and then they proceeded to drive her with a returning family to Babylon and then proceed to the airport - needless to say the traffic was heavy and the driver even pulled over to go to the bathroom on the side of the road and said and when my daughter said something he said well you don't want to miss your flight - my daughter asked what would happen if she missed her flight and he laughed at her and said he was not responsible - needless to say she missed her flight - I immediately cancelled the return trip and requested a refund - no refund has been forthcoming even though I have called at least 4 times and each time the dispatcher says bookkeeping is not available and they will call me back - I even heard the dispatchers in the background taking about me in the background when they thought they had hung up - this is not how I am used to being treated by a reputable businessDesired Settlement: I want a full and complete refund - I contacted my bank but LIALS will not contact me nor provide me with any proof that the transaction did not take place - I have dealt with the company regularly before without any issues - needless to say I tell everyone about this terrible ordeal - they are not considerate -do not know how to run a business and airport service is their main source of income - the drivers are rude - crude and border on deviates.

At the least they should refund me half my fare for the return portion which was not used.

Business

Response:

it is accurate that a reservation was made by [redacted] for her daughter on 8/*/15. The pick up was scheduled for 4-4:15 in E.Northport on 8/*/15 to go to JFK for a 6:30 flight.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not deny that a pick - up was made - the problem was first and foremost the car service did not get her to the airport on time and she missed her flight, the driver was rude and I paid for a round trip fare - I cancelled the return portion of the trip immediately and was told I would receive a refund.I am asking for a refund of the return fare.After numerous calls and promises from LIAS I never received a refund - the bookkeeper never calls me back and the dispatchers that answer the phones have no information and are also rude and crude.Please have them refund at least half of the $113 fare charged to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to the complainant's last message ,please be advised that we will refund her $56.50 on her credit card tonight. Thank you ,....[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 8/**/15 we signed the contract with Lomng Inslan Limousine Service for 2 bus charters on 8/**/2015. It was paid in full $1750 + $250 for tip. The day of the service none of the buses showed up, when we call and tried to find out what is happening, we were told, they have a fire in their garage and no service will be provided to us. I called next day and wa told I have to talk to maanger regards my refund. I called 6x that week and manager was never there. I dont even have the manager name, because they refused to give it to me. I left my phone number, but nobody ever contacted me. I kept calling over and over, the same thing. Only manager can refund the money. Beginning of October I finally got in touch with some lady {no name again} ans dhe said, they are sending my refund that day. MOnth later, no money. I called today and I was hung up on. I have never experienced service like this before. I worked with this company in past and never any issue, thats why I came back, but this is being ridiculous. No contact, no refund, manager's name is secret.Desired Settlement: refund of $2000 we paid for service which was never delivered

Consumer

Response:

At this time, I have not been contacted by Long Island Limousine Service regarding complaint ID [redacted].Sincerely,[redacted]