Long John Silver's Corporate Offices

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I asked to be contacted by the corporate office in order to express my concerns regarding managements unsanitary work habitsI believe the corporate office needs to know the risks that this store is taking with customers health] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below there has been no contact with the location, no phone call or anythingi don't see how I could mark this as resolved as they have done nothing Regards, [redacted]

Contact has been made with the customer by the ARLA refund is being issued for the disputed amount as well as a free meal replacement

[redacted] It was purchased in April or May of [redacted] either as a Mother's Day present for my mom, or for her birthday which is April I wanted to add additional information to the complaint [redacted] [redacted] ***, called me on Friday evening, Dec 26, and indicated that his wife , [redacted] , manages the Long John Silvers in [redacted] where my mother tried using the gift card He apologized that the assistant manager, ***, didn't honor the card, and that he was trained to honor the cards [redacted] said that my mother could obtain worth of food from the restaurant upon her next visit, and that if the bill was over 10.00, he would give the difference on the house I told him she probably couldn't eat worth of food in one sitting He said that if it took two trips, even if the bill went over 10.00, he would 'take care of her" I contacted him online and told him that I didn't want to risk sending my year old mother back there and have the same thing happen, and she wouldn't be allowed to use the gift card I gave him the receipt number of the dinner we ordered on Dec 26, the store number, the time of dining, and the amount of 13.47, and asked him to send a check for that amount to my mother's address in order for me to drop the Revdex.com complaint with LJS Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello, I am awaiting the coupon and have received a phone call and apology letter from the corporate counsel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am writing to apologize to you for the unsatisfactory visit you had at the ***, ** location You have every right to expect the facility and menuboard to be in good repair and the service to be professional We are in contact with the owner and in process of addressing the
issues and will act on them as quickly as we can.I appreciate your loyalty to Long John Silvers and look forward to your business at any of the restaurants

Customers complaint was submitted to franchiseeFranchisee reached out to the customer to resolve the issue

Customers complaint was forwarded to the franchisee for follow up with the customer on 7/25/

Customers complaint has been submitted to the franchisee of the location for follow up and resolution

The product is a new product that we don't have in the store. The company tried to substitute the product to please him but there was no pleasing.
*** ***

*** * * *** *** *** *** *** *** *** ** *** *** *** *** *** ***
My name's*** ***, and I filed a complaint again** Long John Silver's probably toward the end of Dec
They have since sent my mother a check to cover the value of the gift card she was unable to use at a local re**aurant
I would like the case dropped
If you have any que**ions, contact me
*** *** ***
*** *** ***
*** ***

Complaint from the customer was submitted to the GM of the store. GM made contact with the customer on 5/24/to discuss and resolve any issues or concerns the customer had

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
there has been no contact with the location, no phone call or anythingi don't see how I could mark this as resolved as they have done nothing.
Regards,
*** ***

*** *** *** *** *** *** *** *** *** *** ** *** *** ***
It was purchased in April or May of *** either as a Mother's Day present for my mom, or for her birthday which is April I wanted to add additional information to the complaint*** ***
*** ** ** ***, called me on Friday evening, Dec 26, and indicated that his wife , ***, manages the Long John Silvers in ** *** *** where my mother tried using the gift card He apologized that the assistant manager, ***, didn't honor the card, and that he was trained to honor the cards *** said that my mother could obtain worth of food from the restaurant upon her next visit, and that if the bill was over 10.00, he would give the difference on the house I told him she probably couldn't eat worth of food in one sitting He said that if it took two trips, even if the bill went over 10.00, he would 'take care of her" I contacted him online and told him that I didn't want to risk sending my year old mother back there and have the same thing happen, and she wouldn't be allowed to use the gift card I gave him the receipt number of the dinner we ordered on Dec 26, the store number, the time of dining, and the amount of 13.47, and asked him to send a check for that amount to my mother's address in order for me to drop the Revdex.com complaint with LJS Corporate Office

Customers complaint was forwarded to the franchisee of store #H535001 for follow up with the customer on 6/6/

The corporate office has reached out to the franchise owner of the Pasadena, TX restaurant that was visited by *** *** (Complaint ID: 10597467) The service she received doesn't reflect the Brand's service standards In turn, we have requested a representative of the franchise
restaurant to contact *** *** to discuss her visit, correct the issues at the restaurant and satisfy *** ***