Long John Silver's Corporate Offices

Customer was contacted by the ARL on Tuesday 4/19/16. The issues at the store have been fixedWe sent the customer an apology letter with coupons to try us again

Talked with the customer and will be mailing out coupons to his home address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I asked to be contacted by the corporate office in order to express my concerns regarding managements unsanitary work habitsI believe the corporate office needs to know the risks that this store is taking with customers health]
Regards,
*** ***

Yes, the primary fish that we sell is Pollock. Our intent is not to mislead or misrepresent the species of fish we sell, however, most people are not familiar with the different species of fish. In turn, the feedback LJS received from consumers and focus group
participants was to refer to our fish as Alaskan Whitefish. Alaska designates the geographical area where the fish is caught and whitefish resonated with them, again because many people are not familiar with the different species and it has a very mild flavor

We hired a third party vendor to conduct the surveys and send the $vouchers. No sure where the breakdown occurred, but, we will send a $voucher directly to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHOWEVER, the complaint is being made on the ***, *** *** restuarantNOT ***
Regards,
*** ***
 %

Contact has been made with the customer by the ARL. A refund is being issued for the disputed amount as well as a free meal replacement

Customer was contacted by Corporate Office and her complaint was submitted to the Franchisee of the restaurantFranchisee contacted customer and resolved her issues