LongLimo Pro

[redacted] actually booked much smaller vehicles than what she is indicating. And when we showed up on Saturday and Sunday, she had almost tripled the number of passengers and was refusing to pay the per person price.  There are 3 documents we are submitting as proof, and we apologize for all of...

the messy changes and cross-off entries which is largely due to Ms [redacted]'s continual phone calls up to the events. She made multiple pickup time and passenger count changes. Each day has a 2 page contract, and we have labeled Sept 2nd as P.1.   Sept 3rd is P.2 and Sept 4th is P.3 on the attachments. We are still on a manual paperwork system and will be converting to all digital by the end of this month. Ms. [redacted] signed all three contracts acknowledging her passenger counts, and on the last two days argued with me regarding the additional charges of adding several more people to her group. She actually underpaid us $900.00 on Saturday, and $900.00 on Sunday. She was also supposed to be picked up from the [redacted] Event Center by 12:30am, and she actually went over by an hour on Saturday. This is why she was billed $119.00 only, which is $99.00 for limo, and $20 for the limo driver. Now, apparently she would like her initial $100 deposit back for each night that booked with us. Plus the overtime charge. We are not interested in granting her any more discounts, and would actually like to still be paid for the $1,800.00 she still owes us. Thank you for your time. We have 3 drivers who can verify all of this information.  [redacted] Amelia,  [redacted] Patrick,   [redacted] Brian

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Hello [redacted].Thank you for helping us resolve this unfortunate situation with the complainant listed below:[redacted], [redacted]
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Mr. [redacted] has disputed the [redacted] bill for the additional time that he used our service, but was unwilling to pay for. And we had thought that the matter was closed when we had elected not to challenge his dispute in order for him to receive his refund. If this was not the proper protocol, then I apologize. Is there another step that we can take to close this dispute with the Revdex.com?Thank you.Tad B[redacted]OwnerLongest Limos[redacted]
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Complaint: [redacted]
I am rejecting this response because:
I was very clear as to the amount of people that we had per night because I double checked to make sure that they had vehicles available for the size.   We never had sufficient size vehicles.  Continual calls were made because I felt that there was a lack of organization regarding my requests which still happened after speaking every day of the events.   If the paperwork would have been sent to me as requested three weeks in advance this could have all been avoided.  I agreed to the cost that we previously agreed upon.  If Tad was unwilling to take me based on our conversation regarding the price then he should have backed out, which is what he did after verbally agreeing to sending me an additional limo on Sunday evening for not being able to cover our whole group. I was never told that there was a charge for overage until I looked at my credit card that was charged for the $119.  The person I called at the office upon seeing this was unaware of what it was for and had to call me back showing again at how unorganized this business was with our services.  He also sent us a trashed limo on Friday night and sent us a different limo on Friday after the show which caused us extra time looking around the parking lot since he was unable to follow through with our original plan.  He also said that the vehicle that we were to originally have was broken down, which was a 32 person party bus, so he was well aware at the size of the group we had by acknowledging the plan per our Saturday conversation.  I have 30 plus witnesses' numbers. Please let me know if you need that information.  
Regards,
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