Loot Crate

Today I had an issue in which Lootcrate billed my account months earlyI promptly used their customer service chat window (located in the bottom right-hand corner of their website between the hours of 9am-6pm pacific time) informing them of my problemI only had to wait minutes before a representative was available to chat with meThis representative (***) was very helpful in fixing the mistake and informed me that there was a minor computer issue that had caused the accidental early chargeHe immediately reversed the payment and corrected the billing date in my accountOver all I would say that the Lootcrate customer service team is very helpful and as a Quality Assurance Specialist in a customer service call center, I would have given his service a passing score

Was over charged with my orderAnd when I contacted their customer service I was told there was nothing they could do and they pretty much said it was my fault! I will not be ordering from them again, very rude

I wanted to share how Loot Crate employees handle basic compliants using broken english, scripted responses and refusal to acknowledge any wrongdoing on their part I spoke with Daniel - Customer Support Team Assistant Manager at Loot Crate regarding an issue with a tracking number that was produced on 10-15-but was not updated in the days following I found this behavior unusal for a business, as when a shipping label is generated, typically that shipment would go out on that same day or perhaps the next day, as labels expire and a business wouldn't hold onto shipments that are already labeled for almost a week and not ship them, being already paid for by the customer (me) I ended up submitting a ticket to find out why I wasn't being provided the tracking information via FedEx According to Loot Crate policies per Daniel - Customer Support Team Assistant Manager "Unfortunately that is not how our processing of the monthly crate works." So I ended up having to threaten Revdex.com action against them to get a response as their ticket system only produces scripted, automated responses for about 2-days before an actual person talks to you, then tells you if the Loot Crate that you've already paid for in advance, isn't delivered within the next days following, only then, will they enterain the idea of looking into the issue This is not acceptible behavior for a company and ended up cancelling my sub with them, got of my friends to do the same after hearing about my ordeal This business claims to "love" its customers, but after being a loyal customer of theirs for almost months, the only love I got is overpriced junk that you'd find in a Walmart bargin bin You've been warned

I received broken merchandise from their subscription program I began a live chat with them, and got a response right away The agent asked for pictures of the broken product and immediately submitted to have a new one sent to me Very pleases with the process I wish more people would leave positive reviews

Mystery Crates are a complete scam They show you a plethora of loot crates you can possibly get from the vault, but then they ship you of the exact same loot crates (one that you already owned)What a $#*!ing rip offI ordered multiple because, you know, sometimes that increases your chance of getting something cool that you didn't have beforeThey shipped me of the exact same crate (one that was sub par to begin with)It's a complete scam, NEVER buy mystery cratesIt's just their way of making more money from their leftovers Plus, they are really, really lateI was waiting for over a month in anticipation, kind of excited to see what I gotNOPETRASHDON'T USE

I am very disappointed with this companyIt all started when I was getting a three month subscription as a gift for a relativeAs I was setting it up the purchase wasn't going through so I kept tryingI finally did get it to work I than found multiple charges on the card I usedNot a problem I emailed and it was resolvedThree months went by and I decided I didn't want to renew the product any longer when to cancel and they had already renewed my account again, I was hoping that when I did cancelled that it would refund me some money but no such luck I was on the line for another three months but I made sure to cancelNow another three months has past and I noticed a charge on my card from loote crate emailed them that I wanted it returned and cancelled asapTo which they returned a portion of itAnd refused to give me all of it because apparently they have shipped the crateI told them about all about cancelling all these subscriptions and I still have the emails from it all my advice there are better gifts out there to get for the hard to buy and that loote crate needs to fix the way you order and cancel subscriptions, and the length of time it takes for a rep to respond and get back to you on issues

I had moved and forgot to update my addressI contacted LootCrateThey returned my e-mail the next dayThey got my crate out to me right away, no problemHonestly, they are awesomeI love their customer service so much!!!

I cancelled my subscription in OctThey sent a box in Novand Decin which I refused both orders (returned unopened)Seems to be no way to actually talk to a person when you callYou can only leave a messageWorst company I have ever dealt with

They shipped the box to the wrong addressI found out where the box was, and let them know about the problemI had paid $for shippingTheir solution? Pay another $to have it shipped to the right addressThat is right- fix their mistake at MY expenseTheir answer was "well, I hope it gets to the right place"HORRIBLE customer service, and feel ripped offThe shirt inside was also the wrong sizeThere is no easy way to cancel your crateIf you sign up for a one month subscription, you are automatically billed for the next monthThis is fraudulent and misleadingONE MONTH means ONE MONTH, not once you have my credit card you can keep charging it! Take my advice and DO NOT do business with these is

In early February I purchased a year subscription with level up for Lootcrate I was told my shipment would come Feb 20-28thNothing cameNow March 5th ,after sending and email, calling customer service and leaving a message and commenting several times on social mediaI have had no response to resolve this issueThey surly did't mind taking my money, now i'm just being ignored by the companyI wouldn't recommend anyone to hand them your hard earned money!

My credit card was charged fraudulentlyI reported to my bankIn the course of my investigation, I have discovered at least three others who have had same experienceLoot Crate does not answer their phone "leave a message and we will get back to you" is the recordingThey do not call you backI have emailed repeatedly with the only repsonse "we are so busy we will get back to you"I have posted messages on Facebook without response and Twitter with only response to send an emailI am filing a report with police, contacting the FBI as credit card theft is a Federal offense and also contacting the LA Times

I have now made purchases with this company and both have ended poorly Part is me not reading their policies, but this is mostly due to the information not being clear or easy to find on their website The first time I placed an order for a month subscription box for my mentally disabled brothers birthday I was under the impression that since I paid for months at once it would be done after months, instead I was billed again after months They gave me a 'courtesy' refund and canceled the subscription even though it was after the cancellation period Since my brother really seemed to enjoy their stuff I decided to order things from the loot vault for his christmas present I placed the order on 12/when I got an email for a "Geekmas" promotion I did not clearly see shipping information on their website for the loot vault but assumed (poor decision on my part) that ordering almost weeks before Christmas that I would receive something I ordered during their Christmas promotions BEFORE Christmas Finally on 12/I received shipping notice that they shipped the package FedEx Smart Post and it wasn't going to be delivered until 12/27! A customer service person pointed out to me on Facebook they quote 2-weeks for loot vault shipments under the "how it works" page however I should not have to dig for that information and shipping time frame should be clearly posted when placing an order

I went on line to order crateIt was a gift and I was happy with some of the things I had readI got the confirmation that the shipment was goodAfter days and some christmas shopping I checked my bank statement and found that they had processed my request twice, charging me for two crates within 1/minutes of each otherI emailed them with the issueAfter about a day and a half I got an AUTOMATED email saying my subscription was cancelled and I would be billed for any remaining crates I orderedThis had nothing to do with my complaint, even though I was happy to have the cancellation email, so I sent a second emailI still have no responseI wanted a phone number so I can talk to a real personI found one number, I left my information on that answering machine and again no answerI want my money backThis has caused my acct to overdraw from my savings account and has put a damper on my ChristmasI highly suggest people read these reviews before dealing with thisI have ordered other month-to-month subscriptions and never had an issue like thisTERRIBLE BUISNESS PRACTICES

This company is really terrible with communicating with their customers. You submit a request or "ticket" for help, then you get an autogenerated email that states it'll be 48 hours before someone can get back to you. Then, if your having trouble still and tryo to message them, they'll close your ticket and label it resolved, even tho it isn't. It's been a month and I still haven't received my product. The staff has failed to communicate well with me about my product or even be apologetic regarding the situation. This is very frustrating and all I want is my product! I've told them more than once what my address is and they said they updated it in the system but I just received an email stating that they didn't update it and I needed to send it to them again.

I can't say I hate loot crate. When I learned that my "one month" of loot crate had turned into three successive months, I was admittedly furious. Especially since the crates themselves were... about what I paid for, value wise.

Mediocre product for a fair-ish price doesn't sound like too much of a negative review, in hindsight.

What really has me angry is how their aggressive marketing campaign makes easygoing consumers like me feel like is. Buy a crate, and a week later there's a promo code for it to reduce the price. I just feel like i'm that is that bought a car for the sticker price. I probably 'lost' a whole crate's worth of savings in unredeemed promos either in November and December because they occurred after my purchase or without me even knowing i'd purchased it. Or like in January when I just had no clue. That's how they probably offer so many promos, because they realize that they'll get a bunch of automatic re-ups that were unintended. It just feels cheap.Like i've been used.

Liked the November Combat Crate though, I guess.

Short Version:
All plans are recurring. Subscribe to their newsletter first, and wait out crates till last day to make sure you're not missing out on deals. Cancel your subscription as soon as you receive the box. Save yourself the heartache of feeling like a sucker that I went through.

I've been with loot crate since 2014 and have never had a problem u til now they charged me early over $200 and won't let me cancel my subscription or even get back to me and since they don't have a phone number I have to do it all over email. It's taking days just to get ahold of someone to help.

I wanted to share how Loot Crate employees handle basic compliants using broken english, scripted responses and refusal to acknowledge any wrongdoing on their part. I spoke with Daniel - Customer Support Team Assistant Manager at Loot Crate regarding an issue with a tracking number that was produced on 10-15-15 but was not updated in the days following. I found this behavior unusal for a business, as when a shipping label is generated, typically that shipment would go out on that same day or perhaps the next day, as labels expire and a normal business wouldn't hold onto shipments that are already labeled for almost a week and not ship them, being already paid for by the customer (me). I ended up submitting a ticket to find out why I wasn't being provided the tracking information via FedEx. According to Loot Crate policies per Daniel - Customer Support Team Assistant Manager "Unfortunately that is not how our processing of the monthly crate works." So I ended up having to threaten Revdex.com action against them to get a response as their ticket system only produces scripted, automated responses for about 2-3 days before an actual person talks to you, then tells you if the Loot Crate that you've already paid for in advance, isn't delivered within the next 28 days following, only then, will they enterain the idea of looking into the issue. This is not acceptible behavior for a company and ended up cancelling my sub with them, got 4 of my friends to do the same after hearing about my ordeal. This business claims to "love" its customers, but after being a loyal customer of theirs for almost 5 months, the only love I got is overpriced junk that you'd find in a Walmart bargin bin. You've been warned.

Their customer service is [redacted] poor. Their system is very adequate at making sure you are charged but not adequate enough to make sure your address actually ends up on a box and is shipped to you. When you ask why you were charged for something that the system never registered they blatantly ignore you. Never trust a company too chicken [redacted] to post their phone number on their website

Was over charged with my order. And when I contacted their customer service I was told there was nothing they could do and they pretty much said it was my fault! I will not be ordering from them again, very rude.

Today I had an issue in which Lootcrate billed my account 2 months early. I promptly used their customer service chat window (located in the bottom right-hand corner of their website between the hours of 9am-6pm pacific time) informing them of my problem. I only had to wait 5 minutes before a representative was available to chat with me. This representative ([redacted]) was very helpful in fixing the mistake and informed me that there was a minor computer issue that had caused the accidental early charge. He immediately reversed the payment and corrected the billing date in my account. Over all I would say that the Lootcrate customer service team is very helpful and as a Quality Assurance Specialist in a customer service call center, I would have given his service a passing score.