Lou's Perfectionist Pressure Cleaning

Customer emailed asking when his order would ship? I emailed him back letting him know that it would ship Monday in accordance with our shipping policy? Customer did not ask to cancel or I would have? Our shipping policy is posted on our page and states the following:The following are transit times, most orders ship within hours (excluding orders placed after shipping closes on Thursday, as well as orders placed on Friday, Saturday, Sunday, or holidays) depending on stock and time the order is placed? Shipping cuts off at 11:am central and shipping for the next day processes at close of the shipping day.? Bump My Lock is a small family company, so holidays include anytime the kids are out of school.Domestic (US) Orders**USPS First Class - after shipment, most orders are delivered in 5-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority - after shipment, most orders delivered in 2-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority Express - after shipment, your order will be delivered to most locations in 1-business days(except orders placed Friday-Sunday)Delivery Monday though Friday.? Signature Required? The following is the email exchange:customer:Can you please provide me with proof that you received or shipped my order? Otherwise I will be forced to? dispute the charges,? make aclaim against you and get my order from another company.? -***my response:The order number means your order completed? Per our shipping policy, we ship Monday-Thursday 9-am excluding holidays and other times when our kids are home (its spring break this week) ? Orders go out according to date/time ordered and stock? Tracking is sent automatically to the email on file at shipment.Your order is in batch to ship Monday? If you do not wish to keep your order please say so as chargebacks cost us quite a bit in fees and we are a very small family company.Here is a link to the policy I am referring to:https://www.bumpmylock.com/pages/shipping-delivery-information.html

Per our delivery section, we ship Monday-Thursday 9-am according to date/time ordered and stock...here is the link advising such: [redacted] We are just a mom and pop shop and stock according to sales We had a delay in our restock of of the blanks in the key set and ran out of our hammers at the same time We notified the customer of the delay and are always willing to cancel and refund but cannot possibly know to do so unless the customer asks us If the customer would like to cancel he is more than welcome to email us saying so; if not, his order will ship when all product is in stock

Complaint: [redacted] I am rejecting this response because:Once again it is all [redacted] and her excuses and she is the one that is loving the name callingHow patheticThis is not resolvedShe knows she can't live to her word, and there are companies who will give money back, she loves to say [redacted] will not but the truth is they have before already for meTotally unacceptable for a company to treat me this way and come at me with an attitude instead of wanting to solve the problemHad a nice conversation with the Texas Attorney General today! Regards, [redacted] *

The customer was very rude and threatening He threatened to sue me over his $order which was shipped in accordance with our shipping policy Here is the [redacted] In our policy we state that shipping only runs Monday-Thursday until 11am central, excluding holidays and orders go out according to date/time placed and stockThe customer placed his order via first class mail on Thursday after shipping had closed The following Monday was a postal holiday and his order went out out on Wednesday due to our blanks restock also being delayed because of the holiday Also stated in our policy is that first class takes 5-business days for delivery once shipped and does not always track, which is why it is the cheapest method of shipment Our policy also states that we cannot refund or resend an order that has shipped unless returned back to us or unless the shipment does not arrive after business days (which is when we would file a case with the post office) All of this was explained numerous times to the customer who only continued to try to extort us for free product...wanting a refund despite his order being en route to him The business day mark (mentioned in the shipping policy) has not even been reached, yet the customer threatened that he had "a team of lawyers", and that "we would pay much more" and "make things more difficult for us".We are a small family business and this company provides for our children Our policies are clearly stated, I have answered every email and have done my due diligence in explaining everything ad nauseum We cannot be expected to pay customers for our product...which is what this customer wants us to do...he wants the product AND his money back He also wants to slander us because he is not getting his way, which is also despicableOur return policy is also clearly stated and here is that link:https://www.bumpmylock.com/pages/return-policy.html

This customer preordered product which is still marked as preorder on the website When we receive stock of preorder items, orders go out according to date ordered, with oldest orders going first If the customer does not want his/her order, he/she must email us with a cancellation request Otherwise, the order will ship when available and tracking will be sent to the email provided at checkout All companies have bad reviews 99% of the population will leave a bad review before leaving a good one, its consumer nature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, if I get my refund within the 5-to ten days
*** ***

It is simply untrue that it is common practice to not charge until shipping Only Amazon does that Every single other website I have ever purchased from charges at the time of transaction as those funds are used to purchase supplies and to pay for shipping Per the emails you received directly after the first complaint, your order was cancelled and refunded at that time Credit cards take 5-business days to reflect credits but the emails came at the time of cancellation.Again, this whole issue could have been avoided had the customer read the shipping policy and answered his email with “I would like to cancel”, instead of not answering and filing a complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12023327, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As you can see by the companies response she is a total jokeShe has no clue what she is doing running a company and is blaming her problems on the customers instead of helping themOnce again she goes with the "running for our family" and many many excuses, absolutely patheticShe also seems to be obsessed with the word extortAgain I have clearly explained to her that I do not want the product because she is so terrible, I simply want a refund NOW because of all the crap they have put me through, I have clearly stated that if the items ever arrive they will be immediately marked return to sender, she still does not want to make it rightShe can go ahead and say I told her I was assigning lawyers to the case because that is exactly right, I am going to sue the hell out of this company. DO NOT SHOP HEREFULL OF EXCUSE AND TOTAL LOSER IS WHAT THE OWNER IS. DO NOT SHOP HERE WARNING TO ALL.
Regards,
* *

Again, the customer is focused on slander, libel, and just plain name calling rather than acknowledging facts and simple policies He contorts and twists words...perfect example is him saying "I never had a complaint in years" The exact words I wrote were, "I will not be blackmailed into breaking policies clearly stated and efficient for nearly a decade without a single incident because you can't wait business days as our policy states the simple fact remains that I'm more than willing to issue a refund in accordance with our return policy and will even waive the restock fee In order for this to happen though, the customer must return the product once received and cease and desist all harassment, threats, and legal actions We cannot be expected to issue a refund for a product that was not returned to us...no company will do that as there is no way to get that money back once refunded

This customer was offered replacements but refused He was then told he could return the product and he also refused We cannot issue refunds if the customer does not return the product This customer already posted a review through this site so cannot double dip We tried to
work with him and he was more interested in slander than resolve Despite all of this, we would still offer a refund in accordance with our return policy IF the customer actually returns the merchandise and closes all complaints and reviews amicably

The customer was very rude and threatening He threatened to sue me over his $order which was shipped in accordance with our shipping policy Here is the ***In our policy we state that shipping only runs
Monday-Thursday until 11am central, excluding holidays and orders go out according to date/time placed and stockThe customer placed his order via first class mail on Thursday after shipping had closed The following Monday was a postal holiday and his order went out out on Wednesday due to our blanks restock also being delayed because of the holiday Also stated in our policy is that first class takes 5-business days for delivery once shipped and does not always track, which is why it is the cheapest method of shipment Our policy also states that we cannot refund or resend an order that has shipped unless returned back to us or unless the shipment does not arrive after business days (which is when we would file a case with the post office) All of this was explained numerous times to the customer who only continued to try to extort us for free product...wanting a refund despite his order being en route to him The business day mark (mentioned in the shipping policy) has not even been reached, yet the customer threatened that he had "a team of lawyers", and that "we would pay much more" and "make things more difficult for us".We are a small family business and this company provides for our children Our policies are clearly stated, I have answered every email and have done my due diligence in explaining everything ad nauseum We cannot be expected to pay customers for our product...which is what this customer wants us to do...he wants the product AND his money back He also wants to slander us because he is not getting his way, which is also despicableOur return policy is also clearly stated and here is that link:https://www.bumpmylock.com/pages/return-policy.html

Per our delivery section, we ship Monday-Thursday 9-am according to date/time ordered and stock...here is the link advising such:***We are just a mom and pop shop and stock according to sales We had a delay in our restock of
of the blanks in the key set and ran out of our hammers at the same time We notified the customer of the delay and are always willing to cancel and refund but cannot possibly know to do so unless the customer asks us If the customer would like to cancel he is more than welcome to email us saying so; if not, his order will ship when all product is in stock

First of all, I'd like to start with Merry Christmas. I do not answer email on Christmas as it is a sacred family holiday...but the customer decided to email then anyway so I am just getting to it. This customer ordered an item which states in the description, "this item is not stocked
and considered preorder only. According to our shipping policy, this will ship according to date/time ordered and stock.". Any emails sent about this were answered in a timely manner and answered completely and honestly. The fact that the customer would rather make it public, rather than waiting for a response after the holidays leads to an automatic cancellation. Good day and God Bless

Customer emailed asking when his order would ship I emailed him back letting him know that it would ship Monday in accordance with our shipping policy Customer did not ask to cancel or I would have Our shipping policy is posted on our page and states the following:The following
are transit times, most orders ship within hours (excluding orders placed after shipping closes on Thursday, as well as orders placed on Friday, Saturday, Sunday, or holidays) depending on stock and time the order is placed Shipping cuts off at 11:am central and shipping for the next day processes at close of the shipping day. Bump My Lock is a small family company, so holidays include anytime the kids are out of school.Domestic (US) Orders**USPS First Class - after shipment, most orders are delivered in 5-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority - after shipment, most orders delivered in 2-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority Express - after shipment, your order will be delivered to most locations in 1-business days(except orders placed Friday-Sunday)Delivery Monday though Friday. Signature Required The following is the email exchange:customer:Can you please provide me with proof that you received or shipped my order? Otherwise I will be forced to dispute the charges, make aclaim against you and get my order from another company. -***my response:The order number means your order completed Per our shipping policy, we ship Monday-Thursday 9-am excluding holidays and other times when our kids are home (its spring break this week) Orders go out according to date/time ordered and stock Tracking is sent automatically to the email on file at shipment.Your order is in batch to ship Monday If you do not wish to keep your order please say so as chargebacks cost us quite a bit in fees and we are a very small family company.Here is a link to the policy I am referring to:https://www.bumpmylock.com/pages/shipping-delivery-information.html

Complaint: ***
I am rejecting this response because:It was over a week since my order was placed and my card was chargedpractice is to not charge the card until the order is shippedAlso your policy regarding shipping only when it is convenient for your family should be posted more prominently on your site, as it is a very unusual practiceI am rejecting your response because you did not state whether you would refund my charge.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Once again it is all *** and her excuses and she is the one that is loving the name callingHow patheticThis is not resolvedShe knows she can't live to her word, and there are companies who will give money back, she loves to say *** will not but the truth is they have before already for meTotally unacceptable for a company to treat me this way and come at me with an attitude instead of wanting to solve the problemHad a nice conversation with the Texas Attorney General today!
Regards,
* *

This customer did not tear our policies or the emails sent apparently Per our contact and shipping policies posted on our page, we are only open Monday-Thursday 9-am Central Again, this is clearly posted in sections on the page I still send an email to customers emailing
outside of this time frame to remind them of this This customer’s response to said email was “If I dont hear back soon I'll have to consider it a scam website and alert my credit card companyI put in my order June 22nd.”Company policy is that after a chargeback is mentioned, we cancel and refund as chargebacks cost US $in fees Here is my response, “Not a scam, as stated, we are only open monday-thursday 9-11, if you wish to cancel please say so and it will be done monday...chargebacks cost us $plus in fees!”I’m not sure how the customer translated that into him paying People I guess do not understand that chargebacks are costly in numerous ways to companies and should only be used as a last resort.He then responded, “Not cancel my orderShip it or I'm entitled to a full refund when I alter the bank your company stole my money.”My response was, “I'm not comfortable continuing business with that language...order canceled and refunded.God Bless!”I then canceled and refunded the order and sent him a screenshot of that refund, showing it had processed.Given all of this information, I do not know why this complaint was even launched, as again, he was refunded as of seconds after that email!

The customer was very rude and threatening He threatened to sue me over his $order which was shipped in accordance with our shipping policy Here is the ***In our policy we state that shipping only runs
Monday-Thursday until 11am central, excluding holidays and orders go out according to date/time placed and stockThe customer placed his order via first class mail on Thursday after shipping had closed The following Monday was a postal holiday and his order went out out on Wednesday due to our blanks restock also being delayed because of the holiday Also stated in our policy is that first class takes 5-business days for delivery once shipped and does not always track, which is why it is the cheapest method of shipment Our policy also states that we cannot refund or resend an order that has shipped unless returned back to us or unless the shipment does not arrive after business days (which is when we would file a case with the post office) All of this was explained numerous times to the customer who only continued to try to extort us for free product...wanting a refund despite his order being en route to him The business day mark (mentioned in the shipping policy) has not even been reached, yet the customer threatened that he had "a team of lawyers", and that "we would pay much more" and "make things more difficult for us".We are a small family business and this company provides for our children Our policies are clearly stated, I have answered every email and have done my due diligence in explaining everything ad nauseum We cannot be expected to pay customers for our product...which is what this customer wants us to do...he wants the product AND his money back He also wants to slander us because he is not getting his way, which is also despicableOur return policy is also clearly stated and here is that link:https://www.bumpmylock.com/pages/return-policy.html

This customer was offered replacements but refused He was then told he could return the product and he also refused We cannot issue refunds if the customer does not return the product This customer already posted a review through this site so cannot double dip We tried to
work with him and he was more interested in slander than resolve Despite all of this, we would still offer a refund in accordance with our return policy IF the customer actually returns the merchandise and closes all complaints and reviews amicably