Lou's Perfectionist Pressure Cleaning

Customer emailed asking when his order would ship I emailed him back letting him know that it would ship Monday in accordance with our shipping policy Customer did not ask to cancel or I would have Our shipping policy is posted on our page and states the following:The following
are transit times, most orders ship within hours (excluding orders placed after shipping closes on Thursday, as well as orders placed on Friday, Saturday, Sunday, or holidays) depending on stock and time the order is placed Shipping cuts off at 11:am central and shipping for the next day processes at close of the shipping day. Bump My Lock is a small family company, so holidays include anytime the kids are out of school.Domestic (US) Orders**USPS First Class - after shipment, most orders are delivered in 5-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority - after shipment, most orders delivered in 2-business daysDelivery Confirmation providedSignature may be required for some larger orders.USPS Priority Express - after shipment, your order will be delivered to most locations in 1-business days(except orders placed Friday-Sunday)Delivery Monday though Friday. Signature Required The following is the email exchange:customer:Can you please provide me with proof that you received or shipped my order? Otherwise I will be forced to dispute the charges, make aclaim against you and get my order from another company. -***my response:The order number means your order completed Per our shipping policy, we ship Monday-Thursday 9-am excluding holidays and other times when our kids are home (its spring break this week) Orders go out according to date/time ordered and stock Tracking is sent automatically to the email on file at shipment.Your order is in batch to ship Monday If you do not wish to keep your order please say so as chargebacks cost us quite a bit in fees and we are a very small family company.Here is a link to the policy I am referring to:https://www.bumpmylock.com/pages/shipping-delivery-information.html

Again, the customer is focused on slander, libel, and just plain name calling rather than acknowledging facts and simple policies He contorts and twists words...perfect example is him saying "I never had a complaint in years" The exact words I wrote were, "I will not be blackmailed into breaking policies clearly stated and efficient for nearly a decade without a single incident because you can't wait business days as our policy states the simple fact remains that I'm more than willing to issue a refund in accordance with our return policy and will even waive the restock fee In order for this to happen though, the customer must return the product once received and cease and desist all harassment, threats, and legal actions We cannot be expected to issue a refund for a product that was not returned to us...no company will do that as there is no way to get that money back once refunded

It is simply untrue that it is common practice to not charge until shipping Only Amazon does that Every single other website I have ever purchased from charges at the time of transaction as those funds are used to purchase supplies and to pay for shipping Per the emails you received directly after the first complaint, your order was cancelled and refunded at that time Credit cards take 5-business days to reflect credits but the emails came at the time of cancellation.Again, this whole issue could have been avoided had the customer read the shipping policy and answered his email with “I would like to cancel”, instead of not answering and filing a complaint

Complaint: ***
I am rejecting this response because:It was over a week since my order was placed and my card was chargedpractice is to not charge the card until the order is shippedAlso your policy regarding shipping only when it is convenient for your family should be posted more prominently on your site, as it is a very unusual practiceI am rejecting your response because you did not state whether you would refund my charge.
Regards,
*** ***

First of all, I'd like to start with Merry Christmas. I do not answer email on Christmas as it is a sacred family holiday...but the customer decided to email then anyway so I am just getting to it. This customer ordered an item which states in the description, "this item is not stocked
and considered preorder only. According to our shipping policy, this will ship according to date/time ordered and stock.". Any emails sent about this were answered in a timely manner and answered completely and honestly. The fact that the customer would rather make it public, rather than waiting for a response after the holidays leads to an automatic cancellation. Good day and God Bless.

Per our delivery section, we ship Monday-Thursday 9-am according to date/time ordered and stock...here is the link advising such:***We are just a mom and pop shop and stock according to sales We had a delay in our restock of
of the blanks in the key set and ran out of our hammers at the same time We notified the customer of the delay and are always willing to cancel and refund but cannot possibly know to do so unless the customer asks us If the customer would like to cancel he is more than welcome to email us saying so; if not, his order will ship when all product is in stock

This customer preordered product which is still marked as preorder on the website When we receive stock of preorder items, orders go out according to date ordered, with oldest orders going first If the customer does not want his/her order, he/she must email us with a cancellation
request Otherwise, the order will ship when available and tracking will be sent to the email provided at checkout All companies have bad reviews 99% of the population will leave a bad review before leaving a good one, its consumer nature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12023327, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As you can see by the companies response she is a total jokeShe has no clue what she is doing running a company and is blaming her problems on the customers instead of helping themOnce again she goes with the "running for our family" and many many excuses, absolutely patheticShe also seems to be obsessed with the word extortAgain I have clearly explained to her that I do not want the product because she is so terrible, I simply want a refund NOW because of all the crap they have put me through, I have clearly stated that if the items ever arrive they will be immediately marked return to sender, she still does not want to make it rightShe can go ahead and say I told her I was assigning lawyers to the case because that is exactly right, I am going to sue the hell out of this company. DO NOT SHOP HEREFULL OF EXCUSE AND TOTAL LOSER IS WHAT THE OWNER IS. DO NOT SHOP HERE WARNING TO ALL.
Regards,
* *

Complaint: ***
I am rejecting this response because:Once again it is all *** and her excuses and she is the one that is loving the name callingHow patheticThis is not resolvedShe knows she can't live to her word, and there are companies who will give money back, she loves to say *** will not but the truth is they have before already for meTotally unacceptable for a company to treat me this way and come at me with an attitude instead of wanting to solve the problemHad a nice conversation with the Texas Attorney General today!
Regards,
* *

Complaint: ***
I am rejecting this response because:bumpmylock.com needs to put the customer first in their businessFailing to ship orders because children are out on spring break is simply unacceptableIt doesn’t matter if it’s clearly posted on your site or not.
Regards,
*** ***

This customer preordered product which is still marked as preorder on the website When we receive stock of preorder items, orders go out according to date ordered, with oldest orders going first If the customer does not want his/her order, he/she must email us with a cancellation
request Otherwise, the order will ship when available and tracking will be sent to the email provided at checkout All companies have bad reviews 99% of the population will leave a bad review before leaving a good one, its consumer nature

Complaint: ***
I am rejecting this response because:bumpmylock.com needs to put the customer first in their businessFailing to ship orders because children are out on spring break is simply unacceptableIt doesn’t matter if it’s clearly posted on your site or not.
Regards,
*** ***

Per our shipping policy and our support section, we are only in the office during shipping hours which are Monday-Thursday 9-am Central Emails are answered during this time unless there is a circumstance in which we are not in the office that day Preordered products are marked as
such and per that marking will be shipped according to our shipping policy once in stock The customer emailed today at 11: This email would be answered typically the following business day Family is very important to us and always comes first This is the reasoning for the hours we keep If the customer would like to cancel an order, all that is needed is an email with the order number requesting such Refunds are processed during working hours and emails are automatically sent upon completion Refunds do not credit to the cardholder’s account until 5-business days from the time the refund is processed