Louisville Men's Clinic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If this was told to me before I bought your services, I bought your services I no longer want to put myself through this, your company is not out of any product, sense you do not make new doses until it is ordered I want to move on, and I am sure you want to get this resolved Give me back the money that was paid, minus the doctor office visit, and the doses I have used, and this complaint will be resolved.
Regards,
*** ***

At the Louisville Mens Clinic, we have specialized treatment plans that require custom formulations of medications for specific patientsTherefore, once medications have been ordered they cannot be returnedDue to the nature of this medication we require patients to sign a contract indicating
all sales are final. However, we do understand and empathize with our patients. As a good faith effort on 6/23/16, while are policy is all sales are final we offered the patient to put his plan on a day hold in which he agreed. On 7/7/the patient, his wife, and the clinic came to an agreement that we would put the plan on an indefinite hold instead of days so that he could utilize any of our services at any time needed. We additionally offered other treatment options or services in lieu of the medication. We have treated over 6,patients at the Louisville Men's Clinic and while we strive to satisfy each and every patient we have to maintain our policies. We would happily encourage Mr*** to come back to the clinic and resume his treatment plan or utilize any one of our other services

We work hard to find treatment options that not only are in the best interest of the patient in regards to treatment but we also want to do our best to ensure the plan they select works best for their budgetWe have been successful in helping over 5,men get the best treatment available for them
while still maintaining inside their budgetSome of the prices this gentleman is using do not make sense to me, as they are not treatment plan pricesWe have reached out to this patient and would like to still encourage him to come to the clinic to talk about his current plan as well as to get everything squared away and make him happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***, the business NEVER let me know bloodwork was ready, very unprofessional and intimidating during my visit, why would I return to a business like that, Maybe with security I'd returnTheir response was the standard, we are a great reputable business concerned about our patients, blah blah blah...return the money that was stolen from me and we'll call it even!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Louisville Men's Clinic
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent
the Complaint:
*** * ***
Staff Member:
Response:
We are highly discouraged upon hearing this claimIt is first important to note that we deal with customized medication that is by law nonrefundable and we never advertise or promote reimbursement or refundsWe do state if the tailor-made test does not work on the first visit, the patient will not be charged for the office visitThis message has been constant since the day we openedThis patient did in fact receive a great response from the medication in the clinic and elected to purchase a treatment planUpon purchasing this treatment plan, he signed and acknowledged in numerous places that all sales are final and non refundableThe patient carried home test does medication to insure that his dosage was correctFrom our medical notes, the patient called and informed the clinic that the take home doses gave him a great erection, but he would like the time reducedWe prepared additional doses for the patient to take home and test to see if the time was to his likingPatient called a few weeks later and said the meds did not work and we said we would retest him in office if needed to make sure his dose was perfect for himPatient did not show up for his retest and called and said he wanted a refund and refused to come inWe have a contract with this patient and are doing everything we can to make sure his issues with ED are resolved perfectly, which we are confident that his does is perfect for himWe can not and do not give refunds because someone decides they do not want to continue treatmentWe are waiting on this patient to call us so we can continue treatmentSent on: 1/7/1:10:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am not a medical professional and I don not know what WAS WRONG IN MY BLOOD PRESSURE TEST TO SAY WEATHER IT WAS HIGH OR LOW THEY ( THE MENS CLINIC PERSONAL WERE ALARM AT MY BLOOD TEST AND NOTED THAT I NEEDED to stay and take these pills at a time and they checked me for a long period of time before they let me leaveThey have a copy of my blood pressure test that was taken every minutes during that time I think it would be vital to my case to have a medical person check on the numbers to verifity the reaction to the Mens Clinic injecting me with their product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They did not ask me to come in and I find them deceptive and dishonestI want a refund their medicine has not been delivered or received according to said contract

This patient has received a refundWe are saddened that we were not able to help this person

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** : I have not received any type of refund from the business as of today 11/05/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First time was painfully too long, second was also painfully to long Third time was not long enough at all, or felt like it didn't work at all How many times do I need to give you to get the dose right, before I am allowed to move on?
Sense you make the dose at the time it is ordered, no product will go to waste I am no longer willing to go through this process, it does not work for meI would like to move on Return the money I have paid This will resolve my issue with this company, and we can both move on.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Unfortunately, Mr***'s experience at the clinic in was with prior ownershipAnd while we understand his concern, we have specialized treatment plans that require custom formulations of medications and once medications have been ordered they cannot be returnedDue to the nature of this medication we require patients to sign a contract indicating all sales are finalWe strive to satisfy all of our patients, regardless of their time of service. Therefore, we would love to have Mr*** return to the clinic and offer him the option to utilize any of our services to rectify his issue in the past

We have made multiple attempts to resolve this issue with the patient before he contacted you all but were unsuccessfulWe have come to a fair and mutual agreement and the patient has received a partial refund to his satisfaction as requestedWe are disappointed he would not let us continue to try
and help him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***.....I have no intention of returning to this clinic for further intimidation...imagine how uncomfortable it would be for me....They don't even have to own up to lying and intimidating me , but just refund a portion of my payment...the part I'm complaining about doesn't make sense to them but it sure made sense to the "salesman"....The plan they sold me was regular regular price but I was offered the special as the least plan I could get out with...all other "plans" had a very reasonable pill price ,(yearly plan 3,dollars or so) but somehow the weekly special plan pill price jumped from a pill, from the other plans, to a whopping dollars a pill...I was not told this but realized when I first called the clinic the following Monday after my Friday appt that I had been taken...I also paid for complete blood work as part of the initial office fee, but of course have not been contacted by this business of those results....if they were truly a professional and caring clinic interested in my well being, happiness and being "squared " away, they would honor my request and return dollars

We have addressed the issues with this complaint.
The medicine works for this patient and it is not an exact science that the perfect dosage can be found for a patient in only one or two trial doses We have shown we can fix this patients issue and he only needs to return to the clinic so our Doctor can determine the perfect dosage for him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not informed of the excessive cost of this visitI thought I was being charged for my initial visit and that was it They are currently taking money out of my account for something that I am not using or have possession of. I DID NOT sign the credit card authorization page that I was givenRegards,
*** ***
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Business Response to a Complaint
Complaint ID#:
***
Company Name:
Louisville Men's Clinic
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
We are discouraged to read this response as this patient presented his card for partial payment (downpayment for 1/of the total charge) for services at the time of his visit, and agreed to, and signed, a contract for for additional payments with this same cardWe have the signed documentation by the patient and all records of this transactionWe urge the patient to come back to the clinic and continue his successful treatmentsSent on: 1/12/1:01:PM