Low Mileage Parts

Horrible. The worst. I ordered a transmission for a 1996 Oldsmobile Ciera and the website stated that it would be shipped in four days, but it took weeks. Then, when it arrived, it was the wrong one. I tried to call them several times, but they won't answer their phone. So, I emailed them and we went back and forth. Nowhere in their ad did they state that the transmission was for a 4-cylinder vehicle. They told me that I'm the one who made the mistake and that I should have done my due diligence by either contacting an Oldsmobile dealer with my vehicle's VIN or using the transmission ID off the transmission in my car. Nowhere in the ad did it state that the customer had to do this. I had to pay just under $300 to ship the wrong transmission back to them today. They stated that they have a 20% restocking fee, which would be just under $100. They advertised a pristine, rebuilt OEM transmission, but the one that arrived was coated in grease and oil. Buyer beware. This business should not be allowed to exist. I would give them ZERO stars if I could.

If I could give Low Mileage Auto Parts no stars I would. They claim their engines are run tested, "Lie". They claim their engines have a 5 year warranty, "Lie".
The engine, my husband bought, had a crushed oil pan and filter, which is smashed against the block. All crumple areas have extensive rust. The drain plug is smashed beyond removal. There's still old oil, with gas in it, in the engine. We pulled the spark plugs; there is water, spiders webs, and green corrosion. Yet not one sign this engine has ran since its accident. Oh, they are holding to this engine was *never* in an accident and all damage is shipping related. We have a plethora of emails and photos to the contrary and started a charge back.

Owner ,Operator ,one truck plumbing company. 18 July 2018 order rear axel assembly. 23 July 2018 no one answer phone , voice mail full. 24 July 2018 someone finally answer phone gets part number immediately start cursing , I will not get the part but a refund. 28 July 2018 filed dispute with bank to get the funds to purchase another part. 11 days and counting no part no money no work Truck

**Please see the attached email sent to the company requesting that they provide an RMA for the engine received that is not as described and is not a used engine, it is a salvage engine. I have asked them to come pick this engine up and to provide me with a full refund.. They have been everything but professional and I feel that this shady company will not follow through with their guarantee satisfaction - 30 days refund or exchange policy. Plus the item that was expected and ordered was not a used engine - it was a salvage engine which is not what I expected or wanted... I have included pictures and email documentation btwn the company and myself...
From: TroggIII
To: customerservice
Subject: REFUND AND RMA for ORDER #37558
Date: Fri, Jul 13, 2018 5:34 pm
Jason,
I need you to provide an RMA and send the freight company back out to pick up this engine. I should have known from the very beginning that you guys were shady and after doing a little more research online, this seems to be the case.
This engine has not been in use in probably 15 plus years... There is no way that as you claimed via email dated July 2nd,
2018, 652pmj -
"The order will now begin the process stages, the part will be rerun and tested, removed and shipped with the holiday approaching this should ship hopefully by Thursday or Friday. You would see this about 4 business days or so after it ships. "
It wasn't rerun, it wasn't even hooked up, or tested ---- I will include pictures to show that this is true... the engine block itself is dryer than a bone... and I am certain that it was tough to start or test the engine because there are more cobwebs and dust/leaves all in the exhaust manifold...and the distributor cap still on it was cracked and looks like it has been on the engine not used for many many many years... . This engine is probably a salvaged engine from a Bronco II that has been sitting in a junkyard for ten plus years - the amount of rust and obviously blown head gasket cake built up residue. Also, how in the hell did they get the engine out of the vehicle - with a blow torch.. the engine mounts were severed at the bolts... not taken off the vehicle properly...
Good thing is that I didn't take it off the pallet and it is still strapped to it as it was originally shipped. Contact the freight company and have them come to get this engine that is not as was described and is not worth the money paid for it. I am kicking myself in the butt for even thinking that you guys would do the right thing and be a good business to deal with, especially after all the grief you gave me about me trying to protect my identity.
I am available any hours of the day during the week for this to be picked up. I have notified Visa about this purchase and have been told that if this is not resolved within 7 - 10 days (meaning you have picked up this engine and have refunded me the full amount paid) that Visa will begin its process to chargeback to your company the amount I paid for the engine and credit my account.
I am not interested in hearing anything from you or any of your representatives about this matter. I expect that you will take care of this promptly and within 10 days will have my cc refunded for the amount of (July 03, 2018 LOWMILEAGEPARTS.COM 877-718-6632
NJ) 864.98. If this engine is not picked up and I am not credited for the amount of 864.98 - I will contact my credit card company and follow through with them to start the chargeback process.
Thank you for your prompt attention to this matter and for taking care of the pickup of this salvage engine and full credit of 864.98 to my credit card...
RESPONSE FROM JASON HILL --
-----Original Message-----
From: Lowmileageparts.com Support
To: TroggIII
Sent: Mon, Jul 16, 2018 7:41 am
Subject: Re: REFUND AND RMA for ORDER #37558
We understand you wish to send back the part you ordered, you will be responsible for the
return shipping and a 20% restocking fee. The return shipping is $257.04 the restock fee is
$172.99. Once the part is strapped to the pallet, the way it arrived we can have this picked up.
What date do you wish to have the part returned? You will need to have a copy of the shipping
label printed and ready for the driver when he arrives to pick up your part. We will refund you
less these fees once the part is back at our facility. The refund will be processed on the same
debit or credit card you used at the time of purchase. Please respond to this email acknowledging you agree, understand, and accept the terms of the return. The RMA would be 37558T
Thank you,
Jason Hill
RESPONSE TO JASON HILL - FROM ME --
On 7/16/2018 8:06 PM, TroggIII wrote:
Jason,
Apparently, you do not know how to read... I told you the engine is on the pallet like it was with
the straps when it was delivered. Also in the email that I sent you, I told you that this engine could
be picked up any time at any hour and any day ... Just let me know what day that is and time and
I will make sure its available for pickup. I am not sure how much clearer I could have made it so
you would not have to waste my time or yours with another email...
You also have not acknowledged or disagreed with me that this engine was not tested as you said
it was in your email, therefore you are in breach of the agreement that your company has made
with me. Since you did not fulfill your responsibility to provide me with a product that was not as it
was described to me, I am not responsible for any freight charges and/or restocking fees. If you
so choose to provide me another engine that was as it was described to me on your website and
through your emails, then there won't be a problem with the original charge that you made to my
cc. Otherwise, I will expect that your company will pick up this engine at your expense and a
provide a full refund of the amount of $864.98...
To help you understand your own "30 Days Easy Return & Exchange Policy" - I copied it from
your website and highlighted the areas that you breached and should honor due to sending me a
salvaged engine, not a used/tested engine...
--------------------------------------------------------------------------------...⇄ /> ------------
30 Days Easy Return & Exchange Policy
You may return all unchanged and original items purchased at
LowMileageParts.com within 30 days of the original delivery subject to a 20%
restocking and handling fee. All return shipping must be prepaid by the
customer or deducted from the refund if we arrange the shipping for you.
If the product is defective or the return is a result of our error we will
replace it at no cost to you or at our option we may waive the handling
fee and process the return of the part.
No returned merchandise will be accepted without a Return Material
Authorization (RMA). COD returns will NOT be accepted under any
circumstances.
We will credit you in the same manner as your original payment within 7 days
of receiving the returned item.
All authorized returns must ship to the address that will be provided to you at
the time of return authorization. [redacted] Please note our parts ship from
warehouses and distribution centers around the country, and each part must
be returned to the warehouse it originated from.[redacted]
--------------------------------------------------------------------------------...⇄ /> ---------
How funny in your 30-day money back guarantee graphic - in small little letters the phrase - "Pay
with Confidence" which even that is farthest from the truth..
Thanks for the RMA #, but that number does me no good without a label. In addition, I am unable
to print a shipping label because you haven't sent it to me. BUT as soon as you do - I will make
sure it is printed and ready for the driver.
I have responded to your email and am not acknowledging that I agree or understand the terms of
the return as you have stated. What I have done is made sure that my credit card provider has all
the communications between you and I and provided them with your return policy and provided
them with pictures of the salvage engine you sent to me.
I do think it is in your company's best interest to get this engine picked up and back to your hands,
ASAP and provide me with a full refund of 864.98, otherwise I will have my credit card company
chargeback you with providing me with a good that is not as described and not as intended to be
received.
Also, you bet your lucky day, I will be reporting your company to every possible organization from
the BBB to Florida's state comptroller about your unprofessionalism and how you provide
products that are not as what they are described and sold as. In addition, I will make sure that
any and all social platforms are informed to let the public know about your unethical and
scamming company..
So let me repeat myself again (since you obviously didn't read the email sent to you) I do not
want to have further discussion with you about this matter. I expect and expected to have already
received by your email an RMA SHIPPING LABEL, and for you to have the freight company come
to pick this salvage engine up. Please notify me of the date, day and time that the freight
company will be picking up this item.
I do hope that you understand that I don't want to waste any more time on this, nor do I want to
have my attorney deal with you in order to get this matter settled correctly, but I will if you so
choose to not refund me in the amount of 864.98. I am certain that the credit card company will
see that I am in the right and you are in breach of selling me a good that was not as described or
intended to be received.
Thank you for your prompt attention to the matters discussed above,
- TroggIII
RESPONSE FROM JASON HILL --
From: Lowmileageparts.com Support
To: TroggIII
Sent: Mon, Jul 16, 2018 7:26 pm
Subject: Re: REFUND AND RMA for ORDER #37558
Trey,
I did not insult you in my email, please do not insult me in yours. We have video of this motor running prior
to being shipped. When you state the motor was defective exactly how did you come to this determination
without removing it from the pallet? I sent the email in response because in order to setup the return shipping
you would need to understand and agree to the prices which would be charged.
The RMA is not a label, the RMA is provided so when you create your own label and arrange your own
shipping back, the RMA would need to be visible on the return slip.
Once again I can help with the return process, set up the shipment and deduct it from your refund if you
like, if you choose you may return the merchandise via a trucking company of your choice. I can provide the
return address, all products must be returned within 30 days of receipt to qualify for any sort of refund. After
the 30 days you would only have the warranty exchange available.
I have read your emails and you are stating you do not want any further discussion about this return but
unfortunately we are at a stand still as we have proof the motor was running, you provided no documentation
or proof any testing on your end was done, the fact that the product is still on a pallet unchanged proves you
did not follow the installation requirements. I tried to call earlier today to go over all the details and provide
any further details you wish to have. I understand you do not want to discuss this with me or anyone in the
company. However all information can and will be provided to the credit card merchant. As stated the product
was run and tested and recorded, I did not acknowledge your comment before as I felt it was not seriously
thought that we would not run and test a product before backing it with a 5 year warranty and shipping it out
to you. We sell anywhere from 150-200 engines, transmissions, rear ends, transfer cases a week. We make
sure everything is running properly. We do record a short video when the vehicle is brought into one of our
facilities showing it was running. Also we have not been around for 15 years so when you claim it has not
been run in over 15 years that too is an untruth.
Again, I am trying to help in anyway I can, if you wish to discuss this we can. Give me a call, or email here,
for now we will not be providing a free return shipping label, being that we have proof the motor ran, you
have not installed or followed the installation requirements, or provided any sort of documentation on the
matter other than your opinions.
Thank you,
Jason Hill
RESPONSE FROM ME TO JASON ---
On 7/17/2018 8:41 PM, TroggIII wrote:
Jason,
To begin, at no time have I insulted you personally - I simply made the obvious observation that you did not
read the last 2 emails. IF you are upset because I said you don't know how to read - then don't ask for
things or information that has already been provided to you more than once. I am certain you are a grown
man and know how to follow instructions and not waste my time or yours...
BUT... I can now see by the information that I and my attorney have found about your company... Interesting
reading material I have included about how SEC has removed your stock because your company
(Carmonkeys.com) doesn't know how to file correctly with the SEC. - that your company has a history a mile
long from complaints to the BBB in NJ where you are so cleverly have hidden your identity of a company
from all public resources including hiding behind a domain privacy company - Perfect Prifacy LLC.-- BUT
apparently, your company officers (or who know previous ones now - Mr. Mariusz Girt - Chief Executive
Officer, President and Director l Mr. Pawel Girt Chief Financial Officer Age: 52 [ Mr. Marek Kudlinski Chief
Technology Officer) don't even know how to file correctly and timely with the SEC..Last and not least, I now
know why your company has different domain names - Carmonkeys.com and lowmileageparts.com --
changed from Delane Corp in Feb 2015 --- so you can continue to scam and send people salvaged parts
from numerous junkyards from across the country... instead of the tested, low mileage parts you claim to
have and to sell... .
NOW you all of a sudden have a VIDEO of the motor running prior to being shipped -- AWESOME - please
send it... I have had TWO ASE Certified Mechanics ( one has his ASE Masters Certification, and the other
is Ford ASE Certified).. Both of them have looked at this engine and both have given my attorney sworn
testimony as to the condition of this salvaged engine that you sent to me... I have already sent you pictures
and have sent you the reasons why this motor is not as described - used with low mileage and most certainly
has not been tested or hooked up in YEARS...there are cobwebs in the exhaust manifold and leaves and
dirt... So, please do send this video of this exact engine (will be very easy to tell due to the markings on the
engine that are noted) being tested and that way I will be able to provide that video to not only Synchrony
Bank, but also my attorney and for BBB NJ, and FTC, and New Jerseys State Consumer protection office.
There is no need for me to provide any testing on my end because the engine you sent is a salvage engine -
NOT A LOW MILEAGE USED FUNCTIONING AND TESTED ENGINE AS YOU CLAIM !... Now the good
thing is that you have not only purged yourself by lying about the test video but you obviously are trying to
back peddle and claim that your wonderful worry free - 30-day guarantee terms and conditions have not been
met. WRONG -- No where does it say in your pay with confidence guarantee is there anything about it being
void if the item is not installed period - I am not filing this under your 5 years unlimited warranty -- considering
it is still within the 30 days of receipt... it was delivered on the 13th around Noon.., and I notified you on the
13th at 624pm via email after I had one ASE certified mechanic look at it... I did provide you with
documentation - pictures of the engine with the obvious signs that it had not been tested PERIOD... I even
asked how you could test a motor without having the engine mount blocks not with the old mounts from the
Bronto II it as secured on -- I seriously doubt you cut the RUSTED bolts off your testing unit or even if
possible - which I know is a huge fat lie -off the original Bronco II it was in --can;t wait to see the video...
yeah, right you tested it and then instead of taking the bolts out of the engine mounts you used a hacksaw or
something like that to cut the bolts.. THATS PRICELESS if you try to even use that as being true...
Also, I would like for you to provide for me the VIN number off of the Bronco II that as you claim, and I quote -
- " We do record a short video when the vehicle is brought into one of our facilities showing it was running."...
Really --- come on now... and then prior to that statement, you said - ":As stated the product was run and
tested and recorded" -- So you should have no problem providing that information to me.
Using the excuse that you didn't respond about the salvaged engine you sent me because a company would
never ever not run and test an engine before it sent it to a paying customer AND offer a 5-year warranty is
completely absurd (that's not an insult, just FYI)... The burden of proof that this engine is NOT SALVAGED is
your responsibility not mine. The engine you sent me has not left the pallet and was intentionally not
removed or modified because not only ONE but TWO ASE Certified Mechanics (in addition direction from my
attorney to not touch it) were able to show and point out that this engine has not been tested or run within the
last couple of years possibly more.
**TAKE A LOOK AT THE PICTURES PROVIDED. ..This is evident by the cobwebs and leaves and dust and
debris that is in and on the engine and manifold. IT certainly has NOT been tested within the timeframe you
claim that it was tested. The good thing about video documentation is that it is dated and time sealed as to
when ti was recorded so I will be able to tell if or you did not test it in the time frame you claim you did. Also,
I would like to know the names and contact information of the individuals that tested this engine the week of
the July 2 - Jul 6, 2018, as stated in your email. This information has been requested by my attorney so he
can contact them for sworn testimony.
As far as my claim, saying the engine PROBABLY ... like I said LIKELY has not been run in 15 years is not
"an untruth" as you claim. Jack SALVAGE Yard, in Billerica, MA where the salvaged engine came from has
been in business for over 30 years according to online video and directly from Mike's (an employee of Jacks
and just so happens to be on the ship from the label I received from RL Freight) mouth when asked over the
phone...So I figure this point you were trying to make is mute at this point (again it is not an insult, just an
observation)...
What is an insult is your last statement in your email stating that you are trying to help in any way you can...
Obviously, your not because I have had to continue this bantering back and forth about this salvage engine
you sent me. I would definitely encourage you to send all information you have to the credit card merchant.
As the reason why I do not want to discuss this matter over the phone is in order to have documentation of
what has or is being discussed and what you as the seller is not standing by your 30-day hassle free money
back guarantee. All a phone conversation would do would allow you to provide me with false promises and
waste my time and breath...
Since I notified you the same day the item was received, the item has not been altered, removed from the
pallet and is in the same exact condition as received - the warranty does not have anything to do with this
request for a refund. Your company misrepresented a salvaged engine for sale as being a USED TESTED
(within the last two weeks) OPERATING low mileage engine. You company misled me and fraudulently
tried to pass a salvage engine to me.
IF you are not willing to have the freight company come to pick up this salvaged engine at your expense and
credit my card in the full amount charged $864.98, then I will be more than happy to have the engine sent back
COD to Jacks Salvage on the shipping label received from which this engine came from via RL Freight. I also
have forwarded this information about Jacks Salvage to the credit card company, my attorney, and the BBB in
MA and to the FTC. I am certain that this company of 30 plus years of operating will not be happy with the fact
that they are getting this attention, possibly monetary expense due to you as a third party seller misrepresenting
what you sell and deceiving customers with salvage parts.
I do hope that you realize that your claim that you sell 150 - 200 engine transfer cases, etc... does not prove that
you are not selling SALVAGED engines... Take a look at your reputation - as both hidden independent
supposedly websites that sell the same parts at different prices - one marked up extremely higher than the
other... doesn't hide the fact that you have more than 30 plus complaints alone just from the BBB NJ this year
with an F rating - stating the same thing I am about your salvaged parts you sell - misrepresenting them as
being USED TESTED low mileage parts...
So, let's get this resolved before you end up having me to file with all the agencies I said I would to get you to
stop these fraudulent practices, or have to have legal counsel file necessary lawsuits to have you do the right
thing. I am certain at this point you know that I will follow through with what I say I will do, unlike you for sending
me not as described or wanted salvaged engine. Also, I would rather spend my time not having to make sure
that the entire country knows how much your companies (CarMonkey.com and Lowmileageparts.com) are
selling products that are misrepresented and are salvage. I will do everything I can from local TV to national
publications telling my story so you will be stopped by this type of fraudulent behavior and practices... Again,
this is not an insult to you or your company it is the plain truth - facts based upon documentation, pictures,
expert certified testimony that I have and I have received nothing from your company to prove otherwise...
Let's get this done, have your salvage engine picked up at your expense and refund me the full amount paid
charged to my credit card and we will be done with this communication between us. Otherwise, If the engine is
not picked up within 7 days, then I will send the engine back via COD freight to the address om the BOL that I
received with the engine - Jack's salvage in MA...
Thanks for doing the right thing and as noted before I have sent all communications from your company to me
to Synchrony Bank, my attorney, and will follow through with the BBB in NJ and FTC.
- TroggIII
RESPONSE FROM JASON HILL --
From: Lowmileageparts.com Support
To: TroggIII
Sent: Wed, Jul 18, 2018 8:15 am
Subject: Re: REFUND AND RMA for ORDER #37558
Trey,
I read your email, although thorough, it is not without misinformation. First, by suggesting I do not know how to read, is
an insult on my intelligence. It would be like me suggesting you do not know how to spell, based on several typos in this
email. That is neither here nor there. It did not offend me just making a statement that it was noticed.
Your attorney and you can google pretty well, however the information is greatly outdated. I can not speak on all of the
stock and company points you mentioned, because I do not have all the answers, and the ones I do know I would not like
to incriminate my self in anyway regarding insider trading. I can speak on what is public knowledge regarding those points.
We have no such contract or any affiliation with any privacy company. I know Marek Kudlinski is no longer with the
company and has resigned from his position. Although the two websites are owned by the same corporation, they operate
as two separate entities entirely, I myself have no affiliation with carmonkeys.com, I do know that company does not have
access to the parts we have available and likewise, we have our own sources for parts which we do not share.
We use salvage yards across the country as storage facilities, we buy the vehicles we salvage parts from through a
contract with various insurance companies. Salvaged parts and Used parts are synonyms, although the word salvaged can
mean pulled from the sea, I assure you it was not. The parts are reclaimed from insurance company owned vehicles, part
of our contract with the insurance companies is that we will not buy any vehicle which was in a flood, fire, roll over, or
heavy front end collision. We also do not buy any vehicle which can not be "lot driven" this means that the vehicle must be
able to run, stay running to temp, must not be leaking oil out of the motor at the time of testing, leaking antifreeze into the
motor, must not emit blue or white smoke, must not be knocking, and must move forward and back under its own power.
Once the vehicle has met these requirements, we have the vehicle pulled into the removal bay and the vehicle is put on a
lift for further inspection and removal of parts.
With regard to the low mileage aspect, the average vehicle in the US travels about 12,000 miles a year, all of the parts
we sell have less than that, there by making them low mileage used parts. I know you were trying to prove a point by
arguing the semantics of used vs salvaged however they mean one in the same, so with the 12,000 mile a year average
and you ordered a 28/29 year old motor for a 1990 Bronco II, using the national average if that vehicle has anything less
than 336,000 miles we fulfilled the low mileage claim, rest easy as we would never send a motor out with that many miles.
The motor you purchased has well under that amount.
This part came out of a vehicle that was not even in an accident. In certain states, if the vehicle has rust, it will not pass
state inspection is is deemed unsafe for road use. This motor came out of a Ford ranger which was badly rusted on the
doors and bed, but was running strong and did not have any damage due to an accident. The video will be made available
in the proceedings. It is dated you are correct. It was not filmed years ago, a little over a month ago it was filmed.
There is a need to provide testing results on your end, because we have proof it was run and tested, you have hear say
with no proof. We do not show that this went to a certified mechanic shop, we have no proof a state licensed mechanic laid
hands on it. The part was cut out of a vehicle, being we sell long blocks, meaning all accessories would need to be
swapped with your existing ones, we cut anything which is an accessory as it is needed to be switched over anyway. This
is simply done due to the speed needed to get parts out and shipped.
Without having the part installed within 30 days, or without following our installation guidelines the basis for your claim
will not hold water. For instance, we state you must swap over all accessories, you state the motor mounts were cut, the
distributor is cracked, without replacing these accessories with yours, there is no way you could test to make the claim the
motor will not run. The motor is drained of oil without putting oil in it, the motor will not run properly. This is why all of the
pre-installation requirements must be met before coming to any conclusion the motor does not work properly. Let me, for a
moment, use a metaphor here, if you purchase a shirt from a retail store, it comes with a price tag on it, when you buy the
shirt it is implied you are buying the shirt only, now if you get the shirt home and discover the hanger the shirt was on was
bent, or the price tag was ripped, you would not claim the shirt is faulty because those accessories were not intended to
come with said shirt. The same applies with this motor, we do not include in the warranty or suggest you use the motor
mounts or distributor or any of the accessories which may have come with the motor.
If you read the 30 day return policy it states No returned merchandise will be accepted without a Return Material
Authorization (RMA). COD returns will NOT be accepted under any circumstances. Once again, we can not issue any
refund until the part is returned to us. We can set the return up for you but will have to deduct the shipping back and the
20% restocking fee. If you send this back yourself you may but freight must be prepaid and not COD. It will be refused at the delivery location.
I have tried to work and reason with you, although I feel we are talking in circles, I took the time to read the long and
thought out email, even though most of it I felt was based on misconception of what you were purchasing. The fact of the
matter is we have sold you a run and tested used 28/29 year old motor, with a better warranty on it than what Ford motor
company gave it brand new, if you had followed the installation requirements and put the motor in it would run perfect, and
have a 5 year warranty. You are choosing to return it and that is your right, but I myself on a personal level do not see the
point of returning a used motor which you purchased based on the looks alone. I speak here from a personal level man to
man, I advise putting the motor in, it will more than likely cost you less than the freight cost to ship it back to MA and save
us both the headache, if it was installed and failed we would send another motor out under warranty within the 5 year
period. If you wish to still return the product yourself you can but I see it as wasting money. At the end of the day no one
benefits from a return like this. Also heed my advice on not sending it back COD, the warehouse managers all know, to
refuse anything COD, and with freight it does not work like regular mail, there is no free return to sender, if it is refused
because it was sent COD the trucking company will look to you for reconsignment and storage fees. I understand you
think I would go against you on a phone call but I assure you I will not, I would much rather speak on the phone and go
over everything on a recorded line, maybe it is through text that points are coming off differently, but I do mean it when I
say I am trying to work everything out for you. I would rather work this out and speak to you even the mechanic who is
doing the work to reassure them the motor is fine.
Thank you -- Jason Hill
My FINAL EMAIL RESPONSE TO JASON HILL ---
From: TroggIII
To: customerservice
Subject: Re: REFUND AND RMA for ORDER #37558 - LAST ATTEMPT - Honor your 30-day hassle free money back
guarantee...
Date: Wed, Jul 18, 2018 8:01 pm
Attachments: Lowmileageparts.com whois lookup - Whois.pdf (345K)
Jason,
I absolutely love your priceless rebuttals to my points responding to yours. What is interesting is that each and every
email, your story changes and new revelations are brought to my attention which makes my case even more clear of why
your company should refund me the amount paid for the engine and pay for the salvage engine you sent to me to be
returned to the salvage yard in MA.
1 . The engine I specifically asked for and expected was an engine as you have it listed in your description that was
from a 1990 FORD BRONCO II….. not from something equivalent, or near or somewhat like vehicle such as the
Ranger you now claim the engine was removed from. In addition, you claimed that the motor was tested within the
last two weeks, just prior to being shipped, one reason for the delay in shipping. NOW, the story is it was tested a
little over a month ago it was filmed.
2 . If you were so honest and forthright as a business, then why haven’t you provided me with the video and or the VIN
number from the Bronco II, err I am sorry now it’s a Ranger (unknown year). The proof is in the action, and your
action has been nothing but a bunch of hot air and lies. But of course, you will provide the information in the
proceedings… yeah right..
3 . Salvage parts and USED parts are not synonymous with one another… U might want to look up that up… Google it
as you claim I do so well…. Used parts are from another vehicle that is operable and not deemed a total loss….
Salvage Parts as this engine is from as I quote from online – “this category commonly includes large body
assemblies such as complete bumper assemblies, doors or complete front ends, severed from the original
vehicle from the windshield forward. The parts used from the salvage vehicle may have already been replaced
with aftermarket collision parts, or may be structurally compromised as a result of the collision. Other potential
factors affecting the quality of these parts from donor vehicles may include:
- Unsuitable storage resulting in exposure to the elements **ENGINE RECEIVED w/ RUSTED
MANIFOLD**`
- Hidden damage **NO telling with Engine received it hasn’t been tested
- Removal technique **THE ENGINE WAS CUT NOT PROPERLY REMOVED
- Water damage, such as a vehicle that has been submerged in a body of water, sustained
flood damage or been subject to water as a result of extinguishing a fire, which could have
severe consequences for electrical parts
I can go on and on with this with you.. but I am finished discussing with you the terms and conditions that I have
supposedly not followed… Your point about me not following the installations procedures and not know if the engine
has been inspected by a state licensed mechanic is absurd. I have already told you that I haven’t had the engine
installed and will not due to the fact, again, TWO ASE CERTIFIED MECHANICS have looked at this engine and again as
you now have changed your story that this RANGER engine was tested over a month ago. Both of the mechanics have
told me that this engine was not tested in the last month or two or three period. So your point is mute…
Lastly, I am not sure how you can honestly look yourself in the mirror and state that you have tried to work and
reason with me. You have been combative with me from the very get-go… From me trying to protect my identity
information (which I should have taken that as a big flag to not do business with this company) to my request for you
to prove to me of what you say is true that this engine is not a salvaged engine. No one in their right mind would
even consider putting this salvaged not as described and apparently not from a Bronco II as requested and expected
engine into a vehicle. I am not going to waste money having this salvaged engine installed and then have to deal with
your company for a warranty issue. Get real, I have read the multiple complaints just this year alone (22 total) about
your company and having to deal with warranty and or customer service issues. I have personally experienced your
blatant rude and unprofessional behavior towards me, so I can pretty much know that all 22 of those complaints are
NOT false claims….
As your comments about your company, I don't know the specifics because I don't work for your company and would
not expect that you had a knowledge or participated in not filing with the SEC the paperwork necessary to be in
compliance. But the information that I have provided, youis not dated, if anything it's current - Car Monkeys Group
Deleted From Other OTC May 17 18 and SEC Revokes Registration Of Registered Securities Of Car Monkeys Group Feb 2
18. That being said, yes your company does use a privacy domain company to hide the actual specifics of who owns
and registered the two web domains that are owned by the same company. The attached document shows that what I
am telling u is true... I can only take your word for your claim that the two websites are independent and don't use
the same sources. But what makes me likely to not believe that is the fact that both websites physical address is the
same at 393 Crescent Avenue Wyckoff, NJ 07481.and if you compare the two sites with the same part, almost
all of the information is identical except the price...I also feel that it is unlikely that the two sites under the same roof, selling
the same type of product - auto parts don't use the same resources.. It would make no sense for a company to not utilize its
competitive advantage to not intermingle the two sites... That is purely speculation on my part based upon what I have read
and researched and viewed on your websites and online... I should hope by now after all of this discussion between us, that
you realize, I don't make statements or provide information that is not FACTUAL and has not been researched by me. I don't
make accusations that are not validated by some sort of reliable, factual information from many sources.
What I have done is tried to get you to honor your own 30-day hassle free return policy and honor your errors in order
to get this salvaged motor back in your possession without sustaining a further loss on your company’s behalf. I know
exactly how the COD process works for freight; I work in the freight forwarding industry so thinking you can bully me
is not even cute. IF I was to send the item back to your salvage yard in MA – I would certainly make sure that the
third party was your third party that is listed on the BOL the first time…. So if Jacks salvage yard refused the shipment
it would go to your third party vendor on the BOL which I would use as the return address in AL. So, the engine
would not be my responsibility at that point – it would be yours.
Your idol threats and bullying mean nothing to me as far as my stance on expecting a full refund is concerned. I will
have no problems allowing the engine to sit and rot, but what I can tell you is that you are going to find it quite a loss
when the credit card company finds that I am in the right and your company is chargeback the full amount that was
charged to my credit card and you will be without an engine. I don’t want this engine and I don’t want to do further
business with you ever again. A simple phone call as you claim just gives you more time and excuses to not do the
right thing and to waste my time..
I have forwarded all this information to the credit card company and to my lawyer. This will be the last time I try to
get your company to take care of this matter between us. The credit card company has already been given my dispute
for the charge by your company and will without a doubt agree with me and refund me the funds. In addition, I am
certain that my lawyer will be very happy to take this matter to court and have you not only have the loss of a sale
that you fraudulent provided but for you to pay for all attorney and court costs associated to this matter.
Your company’s odds are very low of not getting a chargeback. The volumes of complaints that have been filed online
with the FTC, BBB and other complaint type websites all paint a plain picture of how your company operates a shady
unethical fraudulent business. Now you have added one more of those negative reviews and complaints filed against
your BBB rated F company’s name.
I am certain that this issue which could have been resolved, with you doing the right thing, will be one that haunts
your company. I have told you that I will do everything in my power to make sure that your company has been
brought to the front of everyone attention to beware of your shady, unethical, fraudulent selling of salvaged parts,
your false claim of hassle-free money back guarantee and hopefully will get your company to either stop this type of
business tactics or just go away due to bankruptcy.
Your company has chosen to not honor what it claims it provides sells and promotes – therefore you will be the one in
the end that when the dust settles will be $900 less in your pockets and have loss off business that cost a thousand
times more than the $900. The damage control from this incident will cost your company more money than you could
even imagine…. Bad publicity is not good publicity especially when it comes to unethical and fraudulent practices in
businesses….
Unless you provide a label for me to print, and communicate a time and date set up for the engine to be picked up at
your expense, I will expect no further communication from you or your company. I have been advised at this time I
as a consumer has done everything within my responsibilities to get your company to honor its guarantee and tried to
have you pick up the salvaged engine at your expense per your written guarantee and you have refused and ignored
these requests. I hope you do the right thing and send me the label and time/date for pickup of the engine,
otherwise, you have not done everything you can do to fix this problem as a company and we will have to allow the
credit card company and/or the US court of law to force your company to honor its agreement.
- TroggIII
PS – One that cast stones should look to see if they live in a house with glass windows….. I.e. – Do a spelling check
on my messages to you versus your messages to me… and I am certain (Because I already checked) that your spelling
errors are three times mine considering there was only one found and it was a spelling that is accepted by Oxford and
Webster but not commonly used…. As you stated, I am not offended by your accusations of my misspelling, because
there are none and wanted you to know that I noted your misinformed comment…..

I have sent all of this information to my credit card company and to my lawyer. The charge for the engine is being disputed and I am confident that this company will be found in breach of the cc terms and conditions and I should be refunded the full amount charged. The company has been nothing but defiant with me from the very beginning and has made it difficult to have the company to do the right thing and honor their written "hassle-free" guarantee. I have asked for a refund, and a return of this salvaged engine due to their fraudulent ways and tactics at their expense and they have refused - and in addition, are trying to charge me a 20% restocking fee due to their negligence, not mine... That's not gonna happen...
I will update this report when the CC has finished their investigation and return the funds back to me on my credit card...

BE FOREWARNED TO NOT DO BUSINESS WITH THIS COMPANY -- THEY HAVE ALREADY RECEIVED 76 + unresolved complaints and AN ALERT ON THEIR BBB REPORT OUT OF NJ - THAT STATES --
ALERT
BBB has received multiple reports from consumers that CarMonkeys.com is taking orders and
processing payments, but delivering faulty merchandise and not providing replacements or
refunds... ( might as well add lowmileageparts.com to this alert! lol...)

I hope this information provided helps prevent anymore people from falling prey to these unethical, rude, lying, scam artists trying to sell SALVAGE auto parts as used auto parts AND to not honor their written guarantees on the salvage items they send to honest paying customers... THEY MUST BE STOPPED!

This information is systematically false. The order was shipped in 3 days on 10/13.  Secondly suggesting that we have somehow blocked his number and changed our email address is paranoia at best. This complaint was received on the very email address that is "non valid". We are glad to issue a...

refund once the part is received back.

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted]I am rejecting this response because it is patently FALSE. (1) I mistakenly referred to the item as "refurbished." I made this mistake ONE time, then corrected my mistake IMMEDIATELY. I am not, and was not for any extended period of time, under the impression that the part was meant to be "refurbished." Therefore, "refurbished" or "not refurbished" is NOT the issue here. (2) I do not care what the item looks like. Let me repeat myself, because these scammers continue to use this false argument: I DO NOT CARE what the item looks like. RUST is not a color, RUST is not "what an item looks like." RUST is an IRON OXIDE that is physically CORROSIVE to machine parts. It is shocking that this distinction has to be explained to someone who is supposed to be delivering quality, low mileage auto parts as their primary business. (3) Furthermore, the part was represented on their website as being CLEAN and NOT covered in rust. (4) ADDITIONALLY, they advertise "LOW MILEAGE" auto parts. This part was used for over 150,000 miles! Does that sound like "LOW MILEAGE" to you? (5) And even further, THE BALL BEARINGS on the part are SO LOOSE that they can be heard shaking around. (6) My mechanic did not even advise me putting the part in my vehicle, but instead advised me to return it immediately. (7) In addition, I am a working professional. I have already needed my car to be fixed for many days now. I have rented a car in the meantime. The fact that this company, after delivering me a faulty part for ALL of the reasons I have shared above, thinks they have the right to tell me to take time out of my day to call around and look for a place to perform a test on this part, and to pay for it, and to see if it merely works one time, during the test, and to IGNORE the RUST, the BEARINGS, the 150,000 MILES, and the deception practices of the company, ALL IF THE PART happens to pass a simple test, is RIDICULOUS. I hope you can see that. (8) And finally... Curse laden? Give me a break. This is a lie also. In ONE email only, in ONE sentence only, using ONE WORD only, I called the rust-covered, loose-ball-bearing, 150,000+ miles, old junkyard salvaged alternator that they charged me for, a "piece of st." Why did I do this? Because, quite simply, they sent me a rust-covered, loose-bearings, 150,000 miles, junkyard-salvaged piece of st. That's why. THEY KNOW IT, I know it, and now YOU know it. Their customers DEFINITELY know it, because they have a FAIL rating on your website, and the Internet is FILLED with stories of how they rip people off. Thank you very much Revdex.com for doing what you do. I can provide images and can speak over the phone if necessary. I just don't want other people having to go through this same frustrating, time consuming process. Have a wonderful day. Regards,[redacted]
Regards,
[redacted]

This customer is changing the story, we have emails where the warranty rep explained to her that her estimate for repair was very high and that we did not cover labor, she explained she understood that and was only looking to get the $800 in parts refunded. The motor that was sent out was installed and worked flawlessly by the own customers statement she had driven the vehicle for 200+ miles without an issue. A problem arose and we honored our warranty and offered the customer a replacement motor or offered to have the parts covered to fix the one she had. She asked for the $800 in parts to get her back on the road faster. We did that and now she is attempting to slander our company and try manipulate us. We stood behind the product and took care of the problem. We can provide any more evidence that is required to show this. We also have phone conversations recorded which also back this up.

The customer is aware we were delayed. He is also aware that he has already been refunded in full.

The customer ordered on April 10th, not "a couple weeks ago". We will GLADLY cancel their order and refund them,  they are not a customer we have interest in doing business with.

We have issued a full refund on this order.

We have a 24 hour period to cancel an order, this customer was trying to cancel an order which had already shipped. The tape of the phone conversation was recorded and reviewed it can be provided to the Revdex.com if necessary. The representative she had spoken to is the floor manager and called her from...

his private desk, he explained the situation that since the part had already shipped once it arrives the customer may return it for a partial refund. As stated on our website we provide free shipping to a commercial address. We do not however cover return shipping. As quoted on our website "You may return all unchanged and original items purchased at LowMileageParts.com within 30 days of the original delivery subject to a 20% restocking and handling fee." The customer states she attempted to call and received no response. We have reason to believe this is untrue, we checked our phone log data base which shows all incoming, on going, and dropped calls, no such number called us, in fact no other number with the same area code rang in that day. Once our rep saw the customer stated they could not reach us by phone he reached out to her via phone. The customer was very irate and was not willing to cooperate or even listen to the rep explaining protocol. We explained that she attempted to cancel the order after it has shipped. The tracking number was not uploaded to the system but did infact leave our facility once we have the part back we will be issuing a refund less the shipping back as well as less the 20% restocking fee.

Our warranty explicitly states that a licensed mechanic at a licensed repair facility must perform the installation. Our warranty terms can be found here : [redacted] What are the Warranty Terms?If any part should fail within the 5 year warranty period due...

to defect in material, we will, at our option replace the part or refund your money. You will be responsible to return the part with the original invoice to us properly packed and secured for shipping. Once we receive the part we will check it for our original markings, and proceed with approval of your warranty claim. All parts must be installed by a certified mechanic at licensed repair facility. All warranty claims must be initiated via email with precise explanation of an issue. Additional documentation may be required.( A copy of the original installation invoice as well as an estimate to repair the part.)

Complaint: [redacted]
I am rejecting this response because:For the last 4-5 weeks we have tried to get answers on the engine location and absolutely no one could or would give us or [redacted]'s a tracking number.  We had the run around for 4-5 weeks were we had to adjust our schedules to help our daughter through this matter, and finally figuring we were out of luck we ordered another engine which arrived with in four days and is being installed.  I think we are to the point were a compensate for the engine would be a better solution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I also Have every email and I chose emails to keep record of our conversations I NEVER SAID the engine ran flawlessly that is a lie I repeatedly asked and told them I did not agree that they wouldn't pay for repairs as the engine clearly was not a good engine or it would of ran for more than 300 miles period. You sold me 3049.00 junk that I had to pay to have repaired that is not right !!!! for the money I have into this thing I could of gotten a brand new engine. Your company sold me a defective motor and I want the money I absolutely shouldn't of had to pay back I will forward our emails to you at the Revdex.com if you would like me to.
Regards,
[redacted]

It is clearly states in our warranty that a filter must be installed. It is also beyond belief that a licensed mechanic would actually not, at minimum, make sure there was a filter in it. Without the filter there is no pressure, and the transmission cannot shift. Also please note that it says if...

applicable because manual transmissions do not have a filter. The full warranty can be found here * [redacted]Check the flex plate for cracks or excessive wear on the starter teeth.Replace oil pan gasket, front and axle seals and replace filter (if applicable).Flush & inspect transmission cooling lines. Follow manufacturer's recommendations.Properly align torque converter (Automatic Transmission Only).Finish installation of the transmission. When finished, add transmission fluid to manufacturer's specifications. Start the engine and add more TF immediately. Additional fluid can now be added until the transmission reads ’sfull’s on the dipstick.Reset control module codes.Adjust throttle position sensor cable.

We are more than happy to reimburse the customer for the cracked glass.

I have personally looked into this situation. It appears that the replacement was lost in transit, which does happen occasionally. We are more than happy to arrange another part being shipped out. In regards to our warranty company, they do not speak to our customers, as we are their customer.

The motor carries a 5 year warranty on parts. The customer got this engine had it installed and was running flawlessly. She states she drove the vehicle for 300 miles or so and it failed. We covered the cost of the repair less the labor as stated in our warranty. This customer also agreed to this,...

we even have emails mentioning that we could not cover the labor and she responded to the email agreeing she just wanted the $800 for parts.

This customer is falsely accusing us of selling an incomplete product because he did not follow the installation requirements. We have recorded calls with this customer where he called and stated the transmission is not shifting properly when asked if he followed the installation procedures and if he installed a new filter as stated here [redacted]  The customer also should notice what is included with transmission, notice it does not mention filter or wiring harness or shifter or hoses or sensors, the customer had no problem with the other items not being there but the fact that we told him he voided his warranty by not installing properly and not changing filter sparked his rage and he began this Revdex.com complaint. This is an attempt to soil our good name because he did not do his due diligence. It is not our fault that the customer chose not to follow the terms.  What's Included and What to Expect:All of our Transmissions are Shipped as Complete Assemblies.They all include:TransmissionTorque Converter (Automatic Transmissions Only)Oil PanFor the record here is a list of what needs to be done to the transmission during installation. This list was emailed to the customer and also is readily available on the side of the website. Check the flex plate for cracks or excessive wear on the starter teeth.Replace oil pan gasket, front and axle seals and replace filter (if applicable).Flush & inspect transmission cooling lines. Follow manufacturer's recommendations.Properly align torque converter (Automatic Transmission Only).Finish installation of the transmission. When finished, add transmission fluid to manufacturer's specifications. Start the engine and add more TF immediately. Additional fluid can now be added until the transmission reads ’sfull’s on the dipstick.Reset control module codes.Adjust throttle position sensor cable.

Complaint:...

[redacted]
I am rejecting this response because: We are faced with additional expenses because they are shipping out defective, un-inspected car parts. This apparently is their common practice according to the claims on several sites identifying their issues.We were requesting that they would help cover the extra costs to install and pull their defective transmission.  We had to start over again and locate another transmission..this caused more down time without a vehicle and added costs.Thank you[redacted]
Regards,
[redacted]