[redacted] ,We apologize for the delay in the refundWe have made the refund on 4/4/check # [redacted] for the amount of $Also we have provided additional training for our call takers and account payable department to avoid this situation in the futureJoseph H [redacted] - General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in businessI would like proof that everybody is charged the same rate as I was for the same workWho charges approx $per hourIf I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage ofAlso, they called my $refund a courtseyI was not told it was a service contract and it was not written on my orginal invoice Regards, [redacted] ***
We have been very pleased with the services from LowryWe have a new heating and air conditioning system which is years oldRecently the system became very loudWe were fortunate to have manager John K [redacted] come out to evaluate and we were lucky to have Jamie M assigned to both install a new fan motor and a new compressorVery responsible, professional and respectfulJamie responded quickly, and efficientlyThank you Jamie!
[redacted] , We have 100% satisfaction guarantee policy on all our work, products and servicesWe want to thank you for the opportunity to respond to your concernsAfter reviewing this situation we will make 100% refund for the services providedWe will send you a check within working days We want to thank you for this opportunity to serve you to apologize to you for any inconvenience We are wishing you happy holidays and New YearSincerely, Joseph H [redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in businessI would like proof that everybody is charged the same rate as I was for the same workWho charges approx $per hourIf I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage of.Also, they called my $refund a courtseyI was not told it was a service contract and it was not written on my orginal invoice Regards, [redacted] ***
We want to thank you for the opportunity to serve youWe have already cancelled your contract and will refund you $by checkIf you have any other concerns you can contact us anytimeJMH [redacted] 02/03/
We have had zero problems with Lowry's service, technicians, response time, products, installation, warranty work etc with our HVAC systemFully reliable company
Shaun was very professional, respectful, and very helpful He was right on time for the appointmentsI would recommend Lowry services and Shaun M [redacted] for your plumbing, heating , electric cooling needs
Norman W [redacted] was efficient, professional and very personable It was easy to tell that he was interested in our being 100% satisfied with his work and we are We would recommend him as an electrician to anyone
Dan Ufrom Lowry installed my oil furnace recently and I cannot say enough about his expertise, knowledge and commitment to doing the job right Dan spent many hours late into the night in order to finish the install and get my heat back on When he noticed that the burner was slightly damaged from transport, he re-ordered another and came back a few days later to install that as well Every question I had, he answered it with patience and thoroughness I highly recommend Dan
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will offer a additional 25% courtesy discount of $This would be our last and final offer to resolve this issueThis would not reinstate the the 10/warrantyDue to the lack of maintenance and we would ask the customer to use another company to resolve any other issues in the futureJoseph H***06/19/
We just had Steve W.from Lowry Services do some electrical repairs at our house, He was on time, and knew right away what the problem was. He is a very nice man . Both me and my wife give him a 5 STAR RATING and will request him again if we ever need any more electrical service repairs done to our home. Please tell him again from both of us, THANK YOU!!!!
We have contacted the customer and we are trying to find a solution to the issue at handasapOur Plumbing Manager will visit the homeowner sometime next weekThank you for the reminder
Dan and Michael came and installed a brand new gas fired Crown boiler in our house on 1/20/They removed our old gravity boiler, ran new wiring for circulation pump and installed new programmable thermostatThey were very careful not to cause home owner any inconvenienceThey took extreme care to protect the carpet while taking the old boiler out and bringing the new one inThey used shoe covers while walking inside the house and asked permission to play music while working Their workmanship was absolutely professionalAfter finishing installation Dan bled every radiator in the house, careful not to spill any water, fired the boiler, adjusted the thermostat, gave instructions on using the new equipment, gave emergency contact numbers and left the work area [redacted] and spanThe new boiler is working fine and we are very pleasedTheirs was an extremely professional team and I'd highly recommend them without any reservation
[redacted] ,We apologize for the delay in the refundWe have made the refund on 4/4/check # [redacted] for the amount of $Also we have provided additional training for our call takers and account payable department to avoid this situation in the futureJoseph H [redacted] - General Manager
To whom it concerns the issue was resolved and I received my merchandiseThank You [redacted] ***
We have made a 100% refund to the customer and 8/2/17Sorry for the delayI was out of work due to hip replacement surgery.Joseph H [redacted] *
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in businessI would like proof that everybody is charged the same rate as I was for the same workWho charges approx $per hourIf I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage ofAlso, they called my $refund a courtseyI was not told it was a service contract and it was not written on my orginal invoice Regards, [redacted] ***
We have been very pleased with the services from LowryWe have a new heating and air conditioning system which is years oldRecently the system became very loudWe were fortunate to have manager John K [redacted] come out to evaluate and we were lucky to have Jamie M assigned to both install a new fan motor and a new compressorVery responsible, professional and respectfulJamie responded quickly, and efficientlyThank you Jamie!
[redacted] [redacted] ***Company said remitted funds, nothing received as of 08/22/ [redacted] [redacted]
[redacted] , We have 100% satisfaction guarantee policy on all our work, products and servicesWe want to thank you for the opportunity to respond to your concernsAfter reviewing this situation we will make 100% refund for the services providedWe will send you a check within working days We want to thank you for this opportunity to serve you to apologize to you for any inconvenience We are wishing you happy holidays and New YearSincerely, Joseph H [redacted] General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in businessI would like proof that everybody is charged the same rate as I was for the same workWho charges approx $per hourIf I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage of.Also, they called my $refund a courtseyI was not told it was a service contract and it was not written on my orginal invoice Regards, [redacted] ***
We want to thank you for the opportunity to serve youWe have already cancelled your contract and will refund you $by checkIf you have any other concerns you can contact us anytimeJMH [redacted] 02/03/
We have had zero problems with Lowry's service, technicians, response time, products, installation, warranty work etc with our HVAC systemFully reliable company
Shaun was very professional, respectful, and very helpful He was right on time for the appointmentsI would recommend Lowry services and Shaun M [redacted] for your plumbing, heating , electric cooling needs
Norman W [redacted] was efficient, professional and very personable It was easy to tell that he was interested in our being 100% satisfied with his work and we are We would recommend him as an electrician to anyone
Dan Ufrom Lowry installed my oil furnace recently and I cannot say enough about his expertise, knowledge and commitment to doing the job right Dan spent many hours late into the night in order to finish the install and get my heat back on When he noticed that the burner was slightly damaged from transport, he re-ordered another and came back a few days later to install that as well Every question I had, he answered it with patience and thoroughness I highly recommend Dan
On time, courteous, and efficientI have used Lowry for years and am very happy with the work they do
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will offer a additional 25% courtesy discount of $This would be our last and final offer to resolve this issueThis would not reinstate the the 10/warrantyDue to the lack of maintenance and we would ask the customer to use another company to resolve any other issues in the futureJoseph H***06/19/
We just had Steve W.from Lowry Services do some electrical repairs at our house, He was on time, and knew right away what the problem was. He is a very nice man . Both me and my wife give him a 5 STAR RATING and will request him again if we ever need any more electrical service repairs done to our home. Please tell him again from both of us, THANK YOU!!!!
We have contacted the customer and we are trying to find a solution to the issue at handasapOur Plumbing Manager will visit the homeowner sometime next weekThank you for the reminder
Dan and Michael came and installed a brand new gas fired Crown boiler in our house on 1/20/They removed our old gravity boiler, ran new wiring for circulation pump and installed new programmable thermostatThey were very careful not to cause home owner any inconvenienceThey took extreme care to protect the carpet while taking the old boiler out and bringing the new one inThey used shoe covers while walking inside the house and asked permission to play music while working Their workmanship was absolutely professionalAfter finishing installation Dan bled every radiator in the house, careful not to spill any water, fired the boiler, adjusted the thermostat, gave instructions on using the new equipment, gave emergency contact numbers and left the work area [redacted] and spanThe new boiler is working fine and we are very pleasedTheirs was an extremely professional team and I'd highly recommend them without any reservation