Great service from the people I talked to on the phone to the technicianI had a ceiling fan that was defective and looked like it would fall at any moment I called Lowry for an appt and Norm Wcame the same day and removed it I ordered a replacement and Norm came back to install the fan He did an excellent job on the installation, answered all my questions, was personable and professional and left my room looking neatI also liked knowing up front what the job would cost before any work was done After the installation, I received a followup call from Lowry regarding the service Very pleased from start to finish I would definitely use Lowry again
[redacted] , We want to thank you for this opportunity to apologize to youWe re-applied the credit to your credit card company on 12/24/ at 3pmI will personally double check today to ensure your credit card applies the refund to your accountWe should have been more diligent and followed through more carefullyAlso we have provided additional training for our technician to avoid this situation in the future We want to thank you for this opportunity to serve you to apologize to you for any inconvenience We are wishing you happy holidays and New Year Sincerely, Joseph H [redacted] General Manager
First let me apologize for the confusionYou are correct, we should have secured (waited for the approved permit) before starting the workWe did mail in the application with the fees on the same day of the work 7/and it was approved on 8/# [redacted] from [redacted] TwpWe will send you a copy for your recordsThere will be no charge to you for the permit ($238.42) process and application feesWe will except the lower fee that you have set us of $1,for the work Once again we are sorry about the situation and have already taking the proper process to avoid this situation in the futureAlso Ed is not owner of the companyEd is our dispatcher for the electrical departmentWe greatly appreciate your business and look forward to serving you in the futureSincerely, Joe H***
Sean & Erving what a great crew , polite Knowledgable and very professionalShowed what their progress on the replacement of the heater and air conditioner Careful and very clean Truly a great asset to your company (Lowry) that has professional employees like these Even during the original tear down Both Sean & Erving showed absolute care like it was their own house Today people seemed too intent in just the finish project after the installation they show my wife how to program the thermostat and different waysEvery little aspect with care and concern star all the way
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Great service from the people I talked to on the phone to the technicianI had a ceiling fan that was defective and looked like it would fall at any moment I called Lowry for an appt and Norm Wcame the same day and removed it I ordered a replacement and Norm came back to install the fan He did an excellent job on the installation, answered all my questions, was personable and professional and left my room looking neatI also liked knowing up front what the job would cost before any work was done After the installation, I received a followup call from Lowry regarding the service Very pleased from start to finish I would definitely use Lowry again
[redacted] , We want to thank you for this opportunity to apologize to youWe re-applied the credit to your credit card company on 12/24/ at 3pmI will personally double check today to ensure your credit card applies the refund to your accountWe should have been more diligent and followed through more carefullyAlso we have provided additional training for our technician to avoid this situation in the future We want to thank you for this opportunity to serve you to apologize to you for any inconvenience We are wishing you happy holidays and New Year Sincerely, Joseph H [redacted] General Manager
First let me apologize for the confusionYou are correct, we should have secured (waited for the approved permit) before starting the workWe did mail in the application with the fees on the same day of the work 7/and it was approved on 8/# [redacted] from [redacted] TwpWe will send you a copy for your recordsThere will be no charge to you for the permit ($238.42) process and application feesWe will except the lower fee that you have set us of $1,for the work Once again we are sorry about the situation and have already taking the proper process to avoid this situation in the futureAlso Ed is not owner of the companyEd is our dispatcher for the electrical departmentWe greatly appreciate your business and look forward to serving you in the futureSincerely, Joe H***
[redacted] Aug [redacted] ,I have received a refund from Lowery Services Please close this complaint and mark it satisfied.Thank you for your help,
Sean & Erving what a great crew , polite Knowledgable and very professionalShowed what their progress on the replacement of the heater and air conditioner Careful and very clean Truly a great asset to your company (Lowry) that has professional employees like these Even during the original tear down Both Sean & Erving showed absolute care like it was their own house Today people seemed too intent in just the finish project after the installation they show my wife how to program the thermostat and different waysEvery little aspect with care and concern star all the way
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]