Lucienne

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer had also ordered the Lucienne Vitamin C and charged $The charge of $and $were for the shipping and handling costHowever, we will go ahead and refund the $which was charged on 09/28/for the Lucienne Vitamin C and the shipping and handling fees of $and $$Trans ID:dated 12/12/ $Trans ID:dated 12/12/$Trans ID:dated 12/12/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 11/12/and paid the shipping and handling fees of $and $CUSTOMER CONTACTED OUR CUSTOMER SERVICE ON 12/03/AND REQUESTED FOR THE SUBSCRIPTION TO BE CANCELLED, WHICH WE DIDTHEREFORE, THERE WILL BE NO FUTURE CHARGES.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Eye Serum and the Lucienne Skin Cream ) on a day trial basis back on 11/03/and paid the shipping and handling fees of $and $The trial expired on 11/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/17/$for the Lucienne Skin Cream and $for the Lucienne Eye Serum .Customer contacted our Customer Service on 12/08/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 11/17/for Lucienne Skin Cream in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the for Lucienne Eye Serum which was also charged on 11/17/2016.Refund will be in the amount of $.Here are the refund confirmations:$Trans ID: [redacted] dated 12/14/ $Trans ID: [redacted] dated 12/14/ 2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the [redacted] Skin and the [redacted] Eye) on a day trial basis back on 09/08/and paid the shipping and handling fees of $and $The trial expired on 09/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/22/in the amount of $89.92.Customer contacted our Customer Service on 09/22/and requested for the subscription to be cancelled, which we did.Customer then requested a refundOur customer service had a courtesy of $which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 09/28/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 09/28/and paid the shipping and handling fees of $and $The trial expired on 10/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/12/$for the Lucienne Skin and $for the Lucienne EyeDue to no cancellation the autoship program took effectThe following month, on 11/12/the customer was charged again for both products in the amount of $for the Lucienne Skin, $for the Lucienne Eye, and shipped out two more products.Customer has yet to contacted our Customer Service and request for the subscription to be cancelledHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be cancelling the subscription and providing a full refund for the charge on 10/12/in the amount of $and $charged on 11/12/for the Lucienne SkinWe will also be issuing a refund for the charge on 10/12/in the amount of $and $charged on 11/12/for the Lucienne EyeHere are the refund confirmations:$Trans ID:dated 11/22/ $Trans ID:dated 11/22/2016.$Trans ID:dated 11/22/2016.$Trans ID:dated 11/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11834623, and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 10/01/and paid the shipping and handling fees of $and $The trial expired on 10/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/16/$for the Lucienne Skin and $for the Lucienne Eye.Customer had contacted our Customer Service on 10/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Lucienne Skin and a full refund of $for the Lucienne Eye which the customer acceptedHere are the refund confirmations:$Trans ID: [redacted] dated 10/21/ $Trans ID: [redacted] dated 10/21/2016.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to... our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Eye Serum and Skin Cream products on a 14 day trial basis back on 02/05/2017 and paid the shipping and handling fees of $4.97 and $4.99.The trial expired on 02/19/2017 however the charge was declined and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/19/2017,$84.95 for the Eye Serum and $89.92 for the Skin Cream.However the charges were declined.On 02/25/2017 we attempted to bill the customer again for the declined charges however the charges were again declined.On 03/04/2017 we attempted to bill the customer once again for the declined charges,which this time the charges went through,$84.95 for the Eye Serum and $89.92 for the Skin CreamCustomer contacted our Customer Service on 03/24/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 03/04/2017,$84.95 for the Eye Serum and $89.92 for the Skin Cream for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID: [redacted] dated 04/04/2017. $84.95 Trans ID: [redacted] dated 04/04/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin Cream and the Lucienne Eye Serum) on a day trial basis back on 11/11/and paid the shipping and handling fees of $and $4.97.The trial expired on 11/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/25/$for the Lucienne Skin Cream and $for the Lucienne Eye Serum .Customer contacted our Customer Service on 12/15/and requested for the subscription to be cancelled, which we did .We also issued the customer refunds for any misunderstanding when placing the order,$for the Lucienne Skin Cream and $for the Lucienne Eye Serum Funds have been released by our company .Please have customer call their financial institution to verify this information.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 11/06/and paid the shipping and handling fees of $and $The trial expired on 11/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/20/$for the Lucienne Skin and $for the Lucienne Eye.Customer had contacted our Customer Service on 11/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Lucienne Skin and a full refund of $for the Lucienne Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Lucienne SkinHere are the refund confirmations:$Trans ID:*** dated 12/08/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 10/02/and paid the shipping and handling fees of $and $The trial expired on 10/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/16/$for the Lucienne Skin and $for the Lucienne Eye.Customer contacted our Customer Service on 10/23/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/16/for Lucienne Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 10/16/for Lucienne Eye in the amount of $Here are the refund confirmations:$Trans ID:*** dated 11/18/ $Trans ID:*** dated 11/18/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the Lucienne Skin ) on a day trial basis back on 09/14/and paid the shipping and handling fee of $The trial expired on 09/28/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentDue to no cancellation the autoship program took effectThe following month, on 10/28/the customer was charged again in the amount of $and shipped out another product.Customer contacted our Customer Service on 11/03/and requested for her subscription to be cancelled, which we didCustomer then requested a refundOur customer service had issued a full refund of $charged on 10/28/2016.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/28/for (the Lucienne Skin) in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$ Trans ID:*** dated 11/17/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the *** *** *** *** *** ***) on a day trial basis back on 09/30/and paid the shipping and handling fees of $and $The trial expired on 10/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/14/$for the *** *** and $for the *** ***Due to no cancellation the autoship program took effectThe following month, on 11/14/the customer was charged again for both products in the amount of $for the *** ***, $for the *** ***, and shipped out more productCustomer contacted our Customer Service on 11/21/and requested for the subscription to be cancelled, which we didCustomer then requested a refundOur customer service had issued a courtesy refund of $for the *** *** and a full refund of $for the *** *** charged on 11/14/which the customer acceptedHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund of $charged on 10/14/and the remaining refund of $charged on 11/14/for the *** ***We will also be refunding the charge made on 10/14/in the amount of $for the *** ***Here are the refund confirmations: $Trans ID:*** dated 12/09/$Trans ID:*** dated 12/09/$Trans ID:*** dated 12/09/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions *** Customer Service Toll Free: *** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Skin Cream and the Eye Serum) on a day trial basis back on 11/04/and paid the shipping and handling fees of $and $4.97.The trial expired on 11/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/18/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effectThe following month, on 12/18/the customer was charged again for both products $for the Skin Cream and $for the Eye Serum and more bottles shipped out .Customer contacted our Customer Service on 12/27/and requested for the subscription to be cancelled, which we did.Our Customer Service also issued the customer a refund of 35% for the charges on 12/18/2016,$for the Skin Cream and $for the Eye Serum, which the customer acceptedCustomer contacted our Customer Service again on 01/28/requesting a refundOur Customer Service offered the customer a refund of $for the Skin Cream and $for the Eye Serum,which the customer accepted.At this time unfortunately the customer’s account has been flagged as a chargeback for the disputed chargeHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the Skin Cream charged on 12/18/$47.46.We will also be issuing refund for the charges on 11/18/$for the Skin Cream and $for the Eye Serum Here are the refund confirmations:$Trans ID:*** dated 02/08/ $Trans ID:*** dated 02/08/2017.$Trans ID:*** dated 02/08/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a day trial basis back on 11/12/and paid the shipping and handling fees of $and $Customer contacted our Customer Service on 12/03/and requested for the subscription to be cancelled, which we didTherefore, there will be no future charges.Please relay this information to our customer and feel free to let us know should you have further questions

Complaint: ***
I am rejecting this response because: Company is not transparent about how they manage to offer the membership programCompany has not offered to cancel membership charges that incurredThe value of the membership fees versus the cost and value of the product are incompatibleThe product quality is very poor and ineffective worth only the cost of shipping and handling fees
Sincerely,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm
and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin Cream and the Lucienne Eye Serum ) on a day trial basis back on 11/08/and paid the shipping and handling fees of $and $4.97.The trial expired on 11/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/23/$for the Lucienne Skin Cream and $for the Lucienne Eye Serum.Customer contacted our Customer Service on 11/30/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 11/23/for the Lucienne Skin Cream in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 11/23/for the Lucienne Eye Serum in the amount of $ Here are the refund confirmations:$Trans ID:*** dated 12/19/ $Trans ID:*** dated 12/19/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Cream and the Eye Serum) on a day trial basis back on 11/12/and paid the shipping and handling fees of $and The trial expired on 11/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/26/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 11/30/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the customer with full refunds for the charges on 11/26/$for the Skin Cream and $for the Eye Serum.Here are the refund confirmations:$Trans ID:*** dated 02/01/$Trans ID:*** dated 02/01/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions