Lucienne

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered the Eye Serum and the Skin Cream on a day trial basis back on 11/03/and paid the shipping and handling fees of $and $The trial expired on 11/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/17/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effectThe following month, 12/17/the customer was charged again for both products $for the Skin Cream and $for the Eye Serum and more bottles shipped out .We apologize for the confusion and feel for our customer’s concerns, thus we have cancelled the customer’s account and have provided refunds for the charges on 11/17/$for the Skin Cream and $for the Eye Serum.We have also issued refunds for the charges on 12/17/$for the Skin Cream and $for the Eye Serum.Here are the refund confirmations:$Trans ID:*** dated 01/16/ $Trans ID:*** dated 01/16/2017.$94.91Trans ID:*** dated 01/16/ $Trans ID:*** dated 01/16/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Eye Serum and the Skin Cream) on a 14 day trial basis back on 12/04/2016 and paid the shipping and handling fees of $4.99 and $4.97.The trial expired on 12/19/2016and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/19/2016 $89.92 for the Skin Cream and $84.94 for the Eye Serum.Customer contacted our Customer Service on 12/27/2016 and requested for the subscription to be cancelled, which we did. We also provided full refunds for the charges on 12/19/2016 $89.92 for the Skin Cream and $84.94 for the Eye Serum for any misunderstanding when placing the order. Here are the refund confirmations: $89.92 Trans ID:[redacted]  dated 12/27/2016.      $84.94 Trans ID:[redacted]  dated 12/27/2016.Please relay this information to our customer and feel free to let us know should you have further questions.

Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. According to our records, customer ordered the Skin Cream and the Eye Cream on a 14 day trial basis back on 11/12/2016 and paid the shipping and handling fees of $4.99 and $4.97.The trial expired on 11/26/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/26/2016 $89.92 for the Skin Cream and $84.95 for the Eye Cream.Customer had contacted our Customer Service on 12/22/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer also requested a refund ,which our Customer Service had issued a     35% courtesy refund $31.47 for the Skin Cream and $29.73 for the Eye Cream which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund  $55.22 for the Eye Cream and $58.45 for the Skin Cream charged on 11/27/2016. Here are the refund confirmations:$55.22 Trans ID:[redacted]  dated 12/29/2016.         $58.45 Trans ID:[redacted]  dated 12/29/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   11834623. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer had also ordered the Lucienne Vitamin C and charged $24.95. The charge of $4.99 and $4.97 were for the shipping and handling cost. However, we will go ahead and refund the $24.95 which was charged on 09/28/2016 for the Lucienne Vitamin C and the shipping and handling fees of $4.99 and $4.97. $24.95 Trans ID:3359548127 dated  12/12/2016.      $4.99 Trans ID:3360553629 dated  12/12/2016. $4.97 Trans ID:3317388965 dated  12/12/2016. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to...

our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Eye Serum and Skin Cream products on a 14 day trial basis back on 02/05/2017 and paid the shipping and handling fees of $4.97 and $4.99.The trial expired on 02/19/2017 however the charge was declined and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/19/2017,$84.95 for the Eye Serum and $89.92 for the Skin Cream.However the charges were declined.On 02/25/2017 we attempted to bill the customer again for the declined charges however the charges were again declined.On 03/04/2017 we attempted to bill the customer once again for the declined charges,which this time the charges went through,$84.95 for the Eye Serum and $89.92 for the Skin CreamCustomer contacted our Customer Service on 03/24/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refunds for the charges on 03/04/2017,$84.95 for the Eye Serum and $89.92 for the Skin Cream for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 04/04/2017.      $84.95 Trans ID:[redacted] dated 04/04/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a 14 day trial basis back on 10/01/2016 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 10/16/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/16/2016 $89.92 for the Lucienne Skin and $84.52 for the Lucienne Eye.Customer had contacted our Customer Service on 10/21/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $89.92 for the Lucienne Skin and a full refund of $84.52 for the Lucienne Eye which the customer accepted. Here are the refund confirmations:$89.92 Trans ID:[redacted] dated  10/21/2016.       $84.52 Trans ID:[redacted] dated 10/21/2016.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11834623, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a 14 day trial basis back on 11/12/2016 and paid the shipping and handling fees of $4.99 and $4.97. CUSTOMER CONTACTED OUR CUSTOMER SERVICE ON 12/03/2016 AND REQUESTED FOR THE SUBSCRIPTION TO BE CANCELLED, WHICH WE DID. THEREFORE, THERE WILL BE NO FUTURE CHARGES.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Lucienne Skin) on a 14 day trial basis back on 09/20/2016 and paid the shipping and handling fee of  $4.99. The trial expired on 10/04/2016 and due to the fact that the customer didn’t cancel they  were charged $89.92 for the original shipment.Customer contacted our Customer Service on 10/17/2016 and requested for her subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 10/04/2016 for (the Lucienne Skin) in the amount of $89.92 for any misunderstanding when placing the order. Here is the refund confirmation:$89.92 Trans ID:[redacted] dated 11/18/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: 11834623. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a 14 day trial basis back on 09/28/2016 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 10/12/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/12/2016 $89.92 for the Lucienne Skin and $84.95 for the Lucienne Eye. Due to no cancellation the autoship program took effect. The following month, on 11/12/2016 the customer was charged again for both products in the amount of $94.91 for the Lucienne Skin, $89.92 for the Lucienne Eye, and shipped out two more products.Customer has yet to contacted our Customer Service and request for the subscription to be cancelled. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be cancelling the subscription and providing a full refund for the charge on 10/12/2016 in the amount of $89.92 and $94.91 charged on 11/12/2016 for the Lucienne Skin. We will also be issuing a refund for the charge on 10/12/2016 in the amount of $84.95 and $89.92 charged on 11/12/2016 for the Lucienne Eye. Here are the refund confirmations:$94.91 Trans ID:3359548127 dated  11/22/2016.      $89.92 Trans ID:3360553629 dated  11/22/2016.$89.92 Trans ID:3317388965 dated  11/22/2016.$84.95 Trans ID:3318691421 dated  11/22/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin and the Lucienne Eye) on a 14 day trial basis back on 09/25/2016 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 10/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/09/2016 $89.92 for the Lucienne Skin and $84.95 for the Lucienne Eye.Customer had contacted our Customer Service on 10/17/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $44.96 for the Lucienne Skin and a 50% courtesy refund of $42.47 for the Lucienne Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $44.96 for the Lucienne Skin and $42.48 for the Lucienne Eye charged on 10/09/2016. Here are the refund confirmations:$44.96 Trans ID:[redacted] dated  11/07/2016.         $42.48 Trans ID:[redacted] dated 11/07/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Eye Serum and the Lucienne Skin Cream ) on a 14 day trial basis back on 11/03/2016 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 11/17/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/17/2016 $89.92 for the Lucienne Skin Cream and $84.95 for the Lucienne Eye Serum .Customer contacted our Customer Service on 12/08/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 11/17/2016 for Lucienne Skin Cream in the amount of  $89.92 for any misunderstanding when placing the order. We will also be issuing a refund for the for Lucienne Eye Serum  which was also charged on 11/17/2016.Refund will be in the amount of  $84.95 .Here are the refund confirmations:$89.92 Trans ID: [redacted] dated 12/14/ 2016      $84.95 Trans ID: [redacted] dated 12/14/ 2016Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the Lucienne Skin Cream on a 14 day trial basis back on 10/13/2016 and paid the shipping and handling fee of $4.95.The trial expired on 10/27/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/27/2016 $89.92 for the Lucienne Skin Cream.Due to no cancellation the customer was rebilled the following month  $94.91 for the Lucienne Skin Cream and a new shipment went out. Customer had contacted our Customer Service on 12/02/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account..Our Customer Service had also issued a 35 % courtesy refund for the charge on 10/07/2016 $31.47 for the Lucienne Skin Cream and $94.91 for the charge on 11/27/2016 which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund  $58.45 for the Lucienne Skin Cream charged on 10/27/2016.Here is the refund confirmations:$58.45Trans ID:[redacted]  dated 12/20/2016.         Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to my complaint ID [redacted] which asked for "reimbursement for the remainder of the charges AND revision of their online advertisement in large print regarding the monthly fees so that other customers are not deceived."  I am satisfied with the reimbursement.  However, I would still prefer that they address the second half of the request, too.
Sincerely,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the [redacted] Skin and the [redacted] Eye) on a 14 day trial basis back on 09/08/2016 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 09/22/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/22/2016 in the amount of $89.92.Customer contacted our Customer Service on 09/22/2016 and requested for the subscription to be cancelled, which we did.Customer then requested a refund. Our customer service had a courtesy of $44.96 which the customer accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund of $44.96 for any misunderstanding when placing the order. Here is the refund confirmation:$44.96 Trans ID:[redacted] dated 09/28/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Lucienne Skin Cream and the Lucienne Eye Serum) on a 14 day trial basis back on 11/11/2016 and paid the shipping and handling fees of $4.99 and $4.97.The trial expired on 11/25/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/25/2015 $89.95 for the Lucienne Skin Cream and $84.95 for the Lucienne Eye Serum .Customer contacted our Customer Service on 12/15/2016 and requested for the subscription to be cancelled, which we did .We also issued the customer refunds for any misunderstanding when placing the order,$89.95 for the Lucienne Skin Cream and $84.95 for the Lucienne Eye Serum .   Funds have been released by our company  .Please have customer call their financial institution to verify this information.Please relay this information to our customer and feel free to let us know should you have further questions.