Lucky Line Motors Inc.

Revdex.com Case # *** - Lucky Line Motors Inc.Customer Information:We appreciate your business *** *** *** ***Mrs*** your concern about *** Insurance coverage was addressed by Lucky Line MotorsWe contacted the *** Company and found out there was error on their end, *** Company
restore your vehicle coverage from the day one vehicle was purchased.Lucky Line Motors submit your *** insurance contract on time and Mrs*** your *** insurance was paid by lien holder C&F Finance company.Thank You,M*** I***GM/OwnerLucky Line MotorsJefferson Davis Hwy Fredericksburg, VA 22408P: ***F: ***

The customer was asked to leave a deposit by the salesman. The customer said he didn't have any money with him. So therefore the truck in mention was still showing for sale. So the *** that sold the truck had no idea there was a pending deal. When a customer leaves a
deposit the car is saved as a deal and is removed from our inventory as well as onlinewe tried to sell this customer a truck of the same make and year. He was very upset and caused a problem in our showroom. We called the customer over the next few days and agreed to sell him a different truck. He stated he was coming in to purchase this truck. We sent pictures and agreed to give him the same deal as the original truck he wanted to purchase. The customer has still yet to return to the dealership. We would gladly sell him the truck we agreed on if he were to return

We appreciate your business Mrs*** and as valued customerMrs*** bought the car "AS IS" after receiving a discount on vehicle listed price from $*** to $*** total of $***Mrs*** test drove the car and negotiate the price to take the car "AS IS"Lucky line offered
to check for TMPS (Tire Pressure Monitoring System) lightWhen the customer came back, we checked the TPMS light and Mrs*** did not mentioned about tiresMrs*** spoke with the guy (foreign accent in accounting department) about the tire issueHe said to Mrs*** can you please get second opinion on tires that was last week of the JulyShe never got back with him about second opinion about the tiresPlease remember car was sold “AS IS” with discount of $ *** on the listed price Thank You, *** *** GM/Owner Lucky Line Motors *** *** *** *** *** ** *** P: *** F: ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the company's reply, which does not resolve anythingI paid for an *** *** policy that was rejected months laterThe *** insurance states it was the dealer's mistake, and the dealer is blaming the *** insuranceNo solution was offeredNo apologiesThis is ridiculous what kind of business is Lucky Line?
Regards,
*** ***

My son found a car on their website he wanted to buy, or at least look atBefore we even looked at the car, I asked the salesman ***, the dealer takes care of ALL necessary items to register the car in MD, where we reside"Yes, we take care of everything." Also told *** we would NOT be obtaining financing through the dealerGreat, he repliedWe went back a few days later to sign the paper work and take the car, I again asked ***, we won't have to do anything for the transfer or registration in MD, correct? Nope, we do it all for you he again repliedAs we were signing all the paperwork, the title/tag/finance woman said "when you get the car inspected in MD, bring me the inspection certificate and I will mail to to MD MVA, Had it been just me buying the car I would have walked out then and taken my check back to the bankFast forward to the MD inspectionWe knew the window tint was too dark and would have to be removedbut I didn't know there was NO catalytic converter on the carI know, I should have checked, since I was already leary of dealer, but it also had a VA inspection sticker on it so I thought it was just the tint that wouldn't pass in MDI would never have purchased a car that needed exhaust repairsBottom line, they are selling cars with FRAUDULENT Virginia inspectionsI will deal with that as it needs to be dealt withThe first visit there we told *** we would NOT be financing through the dealer, he replied greatAbout weeks after the purchase my son received THREE different letters of credit refusal for purchasing this carSo even though we told them we DID NOT want financing, they applied in his name anywayOf course, he will be watching his credit closely now, who knows what else they applied forI will not recommend Lucky Line Motors but I will discourage anyone who asks

My name is Mrs*** *** I am the Title Clerk for Lucky Line Motors, Inc., Virginia Dealer *** On May 20, 2017, Mr*** *** *** purchase a Lincoln Navigator SUV The last six of the vehicle identification is *** He requested that his
Virginia plates *** which expire on February be transferred His plates *** *** *** *** plates with an expiration date of 02/28/were indeed processed as he requested This process was done with *** on June 13, The Registration was sent to MrSummers at the following address at *** *** *** *** *** *** *** via *** *** *** * ** *** *** ** *** *** Per *** his registration was delivered to him the very next day on June 14, at 4:p.mEST They were left on his front door by UPS I do not know who all Mr*** spoke to, however, he did speak to me and when he did he was rude and interrupted numerous time where we could not talk I hung up on him because he was very rudeUnfortunately in this world, there are difficult people to deal with We complied within the required *** and *** *** *** time-frame to provide him his registration in adequate time If you have any questions, please feel free to call me. *** ***Title ClerkVirginia Dealer ***Lucky Line Motors, Inc.*** *** ***

August 19, 2015 Revdex.com Complain # [redacted] [redacted] TO WHOM THIS MAY CONCERN: Lucky Line Motors, Inc., received your recentcomplaint from Mr. [redacted]. Our salesperson, [redacted], stated to us that it is difficult to knowexactly where...

everything is located on different makes and models, however,states that he was able to find out where the dip stick was located and toremind the customer that the oil was brand new. The salesperson, [redacted], explained to Mr. [redacted] thatthe cause of the malfunction could be two things.  Please remind the customer [redacted], told Mr.[redacted] that he is not a mechanic.  Thevehicle has a battery located in the trunk specifically used for operating thehard top retractable roof.  He explainedthat the battery could be dead and perhaps needs to be replaced.  The other reason for the malfunction could bethe black flaps located under the rear hatch door of the trunk.  Over time (remember this is a 2006 vehicle)the flaps loose compression and tend to sag down, triggering a sensor whichwill not allow the retractable hard top to function.  In order to bypass this problem, one mustmanually open the trunk and push the flaps back into proper position and thenclosed the trunk and then proceed to electronically retract the hard top.   Oursalesperson, [redacted] thoroughly explained all of this to Mr. [redacted] before heproceeded to purchase the vehicle without any hesitation. We took pride in knowing we detailed the vehicleinside and out.  We repaired the dent onthe hood of the car before he took delivery of possession.  Our salesperson would like to remind thecustomer that at the time of purchase the only two concerns were the detailingand the dent when he left the dealership.  The customer knows he drove over a hundred miles away,specifically for this vehicle.   Thesalesperson, [redacted] also printed out a 300 mile radius on [redacted] for him atthe time of the negotiation.  Clearlywhen he left the dealership all the problems and all the concerns were alladdressed and resolve for the customer.   We respond to this complaint on 8/17/2015 via email: [redacted] I appreciate your time and consideration to this issueSincerely, 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  My complaint was not solely in regard to whether or not I received the registration for my vehicle. Though that it was initiated the numerous calls to Lucky Line Motors. My complaint is about the employees being rude and using my contact information to harass me via text and call me on unrelated matters. As [redacted] pointed out she hung up on me as I asked her to provide me with a service I had already paid for. Furthermore I do not know her colleagues name who called me. I do have his number since he texted me, which should be against their privacy policy. There should never be an excuse for employees to be rude, hang up, and use their personal phones to make contact with customers without consent. All this done in an effort to scold the customer and cover up the issue that was present at the time. The fact that [redacted] was able to overnight my registration to me after our conversation just confirms that the process didn't need to be as lengthy as lucky line made it. There is no reason why I could not have had my plates within 2 weeks. [redacted] wanted to go into detail as to the process she has to go through to transfer my registration, as the customer I didn't want to be made aware of the details of her job I simply asked her to tell me when I can expect the transfer of the registration. I was told by Tim the sale person that I would have that done the same day since it was known I had plates and also had military obligations a few weeks later.My original position remains the same. Lucky Lines employees harassed me via phone calls and text which was a violation of my privacy. I have the text and call records. Though it wasn't repeated after that afternoon. It should have never happened. Me. [redacted]'s response doesn't address that at all. Furthermore I would expect the owner to respond to this complaint since Ms [redacted] supposedly reports directly to them.
Regards,
[redacted]

August 19, 2015 Revdex.com Complain # [redacted] [redacted] TO WHOM THIS MAY CONCERN: Lucky Line Motors, Inc., received your recentcomplaint from Mr. [redacted]. Our salesperson, [redacted], stated...

to us that it is difficult to knowexactly where everything is located on different makes and models, however,states that he was able to find out where the dip stick was located and toremind the customer that the oil was brand new. The salesperson, [redacted], explained to Mr. [redacted] thatthe cause of the malfunction could be two things.  Please remind the customer [redacted], told Mr.[redacted] that he is not a mechanic.  Thevehicle has a battery located in the trunk specifically used for operating thehard top retractable roof.  He explainedthat the battery could be dead and perhaps needs to be replaced.  The other reason for the malfunction could bethe black flaps located under the rear hatch door of the trunk.  Over time (remember this is a 2006 vehicle)the flaps loose compression and tend to sag down, triggering a sensor whichwill not allow the retractable hard top to function.  In order to bypass this problem, one mustmanually open the trunk and push the flaps back into proper position and thenclosed the trunk and then proceed to electronically retract the hard top.   Oursalesperson, [redacted] thoroughly explained all of this to Mr. [redacted] before heproceeded to purchase the vehicle without any hesitation. We took pride in knowing we detailed the vehicleinside and out.  We repaired the dent onthe hood of the car before he took delivery of possession.  Our salesperson would like to remind thecustomer that at the time of purchase the only two concerns were the detailingand the dent when he left the dealership.  The customer knows he drove over a hundred miles away,specifically for this vehicle.   Thesalesperson, [redacted] also printed out a 300 mile radius on [redacted] for him atthe time of the negotiation.  Clearlywhen he left the dealership all the problems and all the concerns were alladdressed and resolve for the customer.   We respond to this complaint on 8/17/2015 via email: [redacted] I appreciate your time and consideration to this issueSincerely, 
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't appreciate and will not tolerate when the truth is not told on Lucky Lines end!!  Yes, car is sold as is, HOWEVER...the tire sensor light is STILL ON!! AFTER IT WAS SUPPOSED TO BE REPLACED.  LIGHT CAME BACK ON AFTER I LEFT LUCKY LINE THE DAY THEY WERE SUPPOSED TO REPLACE IT.  ZACK R[redacted] KNEW ABOUT THE TIRES THAT FOLLOWING MONDAY AND TOM KNEW.  REGARDLESS OF THE PRICE BE BEING REDUCED, THE PROBLEM IS NOT FIXED AND THAT IS BECAUSE THERE ARE OTHER ISSUES AS TO WHY THE TIRE SENSOR LIGHT IS BACK ON.  
Regards,
[redacted]

The customer's original financing did not go through. After the customer was able to get financing from his credit union the paperwork was completed. The tags should be out this week or next week.

Mam, Lucky line sent a very nice reponse, at least in appearance, though consisting of misrepresentations. I did not drive over 100 miles to their lot for the car, I was actually on my way to another dealer and decided to drop by. They are simply deflecting from the truth. And as I stated in my original complaint, I shared my concerns of the problem with [redacted] then, and again in less than 27 days. He mentioned that the battery could be the problem, which is was not and still is not the issue. In addition, he did not even know the name of the part, I introduced the"Flap" issue to him in my text. There was no offer to reject from Luckline; thus I am employing you not to close this complaint unless I have accepted any concessions and/ or resolution. Moreover, the $400.00 dollars was just for the part; I was actually paying the additional 150 for installation. And, they failed to mention that I sent a certified letter to the owner, for which I have the tracking info, to which  I did not get a responseFurhtermore, I plan to use social media to make others aware, so that they can make their own decisions regarding automoble purchases from Luckyline. A 22K purchase, yet no offer made to resole the issue, speaks volumes and I submit that others should be aware. Again, I reiterate "Please do not close this complaint."Best regards, [redacted]

TO WHOM THIS MAY CONCERN: We are writing in response to customer complaint Revdex.com Case # [redacted] -Lucky Line Motors vs [redacted]
[redacted]
The customer completed and signed the credit application on 12/12/2014, which Lucky Line submitted to the lender, Consumer...

PortfolioServices (CPS) for credit approval. The lender (CPS) returned the contract documents back to us for the following reasons: 1) Income upfront $2100 , verified $935 average 2) Buyer is a temporary employee and has been on current assignment for two months Therefore, she provided inaccurate information on her credit application about her income and employment and we were unable to get herapproved with other lenders. Her down payment was $2000 and she wrote us check # 134 on 12/19/L014. The check which she wrote to us wasreturned by our bank on 12/22/2014, due to Non-Sufficient Funds. Our accounting office contacted her about the NSF check. She mailed us a Cashier Check in the amount $1100, which she still owes us a balance of$900.00 and the NSF fee of $35.00. As you know, it is illegal to write a bad check in the State of Virginia. She never paid the balance from the down payment which was $935.00. We explained to her clearly that she had to return our vehicle on January 02,2015, and we had her sign a letter. First, she did not return the vehicle on the date that she was to have returned the vehicle. Second, she put an additional 2000 miles on our vehicle. Respectfully yours, [redacted] [redacted]

Bought a 2007 [redacted] at a reasonable price. The sales manager and people were very accomodating and understanding. No pressure buying. Hardworking and patient guys that does good for this customer. I'm loving my beamer. Best car ever owned. :-)

I spoke with the company and they stated that the consumer came down from New Jersey to look at the car on a Sunday. The business does not sell cars on Sundays; they normally do paperwork but since the consumer was coming from a different state they decided to work with him on a deal with the car....

The windshield wipers were having a problem but the Sales Manager said that the car is 1998 and it will have problems but the consumer liked that it had very low mileage for the age. The business let the consumer drive the car for 2-3 hours. When the business went to charge the consumer, the credit card would only charge $2,000. The consumer did not want to pay the rest of the $500. The business offered that they and the consumer would split the $500 cost.

My name is [redacted] and I am the Office Manager for  [redacted] owner for Lucky Line Motors, Inc.  Mr. Mohammad is currently out of the country, therefore, we would like to respond to the complaint which occurred on February 13, 2015.We would like to take this time to...

express our apologies for the misunderstanding in communication between the Finance Manager, Sales Manager and the customer, [redacted]  Our employees have a clear understanding that Lucky Line Motors, Inc., does not condone this type of behavior and rude comments.  They are not conducive to a healthy atmosphere in the workplace here at Lucky Line Motors, Inc.Again, please express our sincere apologies to [redacted] and any inconvenience he may have experienced.  [redacted]

Review: I purchased a car and during my inspection of the car . I noticed a few problems. Such problems were that the windshield wipers would not shut off unless you removed the fuse from the fuse panel and tires were dry rotted which the salesmen agreed with me. Being that it was a Sunday the issues could not be fixed so the salesmen told me that He would take $2000.00 down payment instead of $2500.00 that they wanted. I was fine with that agreement so I signed the papers and left with the car. Only to get a phone call days later from the finance company asking when I was gonna pay the $500.00 for the down payment that I was told from the dealership not to worry about. I've tried numerous times to contact my salesmen and the manager to only get the run around. Either they are always busy to talk or when I do talk to them they tell me they will get to the bottom of it and call me back. Which, they never call me back!!Desired Settlement: Either pay the finance company the $500.00 or take $500.00 off of the sale price that I paid for the car.

Business

Response:

I spoke with the company and they stated that the consumer came down from New Jersey to look at the car on a Sunday. The business does not sell cars on Sundays; they normally do paperwork but since the consumer was coming from a different state they decided to work with him on a deal with the car. The windshield wipers were having a problem but the Sales Manager said that the car is 1998 and it will have problems but the consumer liked that it had very low mileage for the age. The business let the consumer drive the car for 2-3 hours. When the business went to charge the consumer, the credit card would only charge $2,000. The consumer did not want to pay the rest of the $500. The business offered that they and the consumer would split the $500 cost.

Great experience. I felt good about the price and service was excellent

Review: Met with [redacted] ([redacted]) of the dealership on Wed, 11 Feb 2015 and worked a verbal deal on a vehicle. He did state the [redacted] wasn't around but the deal we agreed to shouldn't be a problem. I followed up by phone with him on Thursday, 12 Feb 2015 and let him know I would be in first thing Fri, 13 Feb 2015 with cash to pick up the vehicle. When I arrived to purchase the vehicle, the General Mgr was there ([redacted] was not), and I was instructed that I must now deal with him even though I made the deal with [redacted]) stated he is the only one who can make deals and he wouldn't honor the deal I made with Matt and he attempted to charge me over $1,000 more (in total) then the verbal agreement I had with the Finance Mgr. I asked the General Mgr what kind of business he was running to not honor an agreement one of his employee's made. I told him the business was obviously not reputable and I would be contacting the Revdex.com and would ensure the public were warned. He then actually, said " [redacted] you, go away".Desired Settlement: Revdex.com identify the company as non-reputable to protect the interests of more naive customers.

Business

Response:

My name is [redacted] and I am the Office Manager for [redacted] owner for Lucky Line Motors, Inc. Mr. Mohammad is currently out of the country, therefore, we would like to respond to the complaint which occurred on February 13, 2015.We would like to take this time to express our apologies for the misunderstanding in communication between the Finance Manager, Sales Manager and the customer, [redacted] Our employees have a clear understanding that Lucky Line Motors, Inc., does not condone this type of behavior and rude comments. They are not conducive to a healthy atmosphere in the workplace here at Lucky Line Motors, Inc.Again, please express our sincere apologies to [redacted] and any inconvenience he may have experienced. [redacted]