LuckyVitamin.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Lucky Vitamin continues to appear to be concerned yet they have not addressed the fact that after the first shipment was returned to them as it was damaged during shipment, they promised to expedite a second package Instead they sent the second shipment out the same way as the first I am tired of their excuses and as I said before, [redacted] has an A+ rating with the Revdex.com and Lucky Vitamin has a D- rating Long story short: Lucky Vitamin should not make promises to customers that they don't intend on keeping It's just good business sense to be fair and honest in your communication with customers Regards, [redacted]

Client [redacted] did place an order over $which typically qualifies for free shipping however her mailing address provided was a P.OBoxP.OBoxes are not eligible for free shipping, which is why [redacted] was charged for shippingWe did issue a $coupon voucher for any inconvenience or misunderstanding

July 6, 2015We have received the customer's concerns regarding the orders.The service manager has tried to contact them directly to assist them and has left two messages with no response.Appears from our end the credit card is declining but cannot make any changes without speaking to the customer directly to assist.if the customer would like to speak with the customer service manager-Jeffrey R***, please return his call at [redacted] for further assistance.We look forward to continuing to assist our customer with their health and wellness needs.Best of Health,Vicki S

March 2, In response to this customer's complaint, we are very sorry for the delivery issues the customer experienced thru ***We do understand the frustration along with the time and energy that was put fourth because of the original damaged shipment and the failed attempts of the replacement packageWe do our best to protect the products during transit so the products arrive safely to our customersUnfortunately, this did not happen with the original shipment and so a replacement was sent with upgraded ground shipment instead of the standard shipping originally selected by the customer.Even after our customer service representative spoke with [redacted] to make sure all the appropriate information was provided to them to better assist with delivery, it appears, [redacted] did not follow thruWe ship thousands of packages a day and truly do not experience this type of neglect from [redacted] so we unsure as to why this was so difficult to deliverWe do apologize for their neglect however delivery is up to [redacted] regarding the discretion of the area.See quoted message from rep on customer's order: "advised next delivery attempt is scheduled for tomorrow and I will call fed ex- asked for name of her business so they can note the package, [redacted] skin care - called [redacted] and advised very unhappy cust and asked that they note name of business and to please ensure package is delivered tomorrow - called cust and got VM, left mess that [redacted] now has her biziname and hopefully shouldn't be an issue"Although we understand the customer's frustrations, we did make many attempts to work with and assist themAnother replacement shipment was offered to the customer with a 2Day shipping however they declined this option and preferred a refundOn 2/an email was sent to the customer stating a full refund was applied after the original replacement package was not received and was being shipped back to the warehouseThe desired settlement of a refund has been appliedWe do apologize we were unable to deliver the items the customer ordered in tack and in a timely mannerAs for ***, we do apologize they were unable to connect for delivery as it is the discretion of [redacted] regarding deliveries.Our sincere apology, Best of Health, LuckyVitamin

March 9, 2016We have received the customer's additional concerns.Unfortunately it appears along with our previous apologies, we will not be able to have full closure on this incident that is accepted by the customer.We have apologized for the damage package and the delivery issues that took place with FedEx transit of the orderWe have applied the full refund back to the customer,We understand and apologize again for the frustration the customer experienced and we are sorry that WE were unable to satisfy them with their health and wellness needs in a timely and secure manner.Best of Health,LuckyVitamin

We do apologize your order was not receivedUnfortunately the shipping method selected was a non insured method and so we are unable to provide a refundThis package has not been returned back to the warehouse as wellWe try to provide as much information as possible on the web site regarding International orders to assistIt is possible this shipment will still arrive to you and may have been held longer in customsAgain, our apology

October 24, 2016We have received the information regarding the recent returnWe do apologize for the delay in the refundThe original request for a refund was unable to be processed due to the dispute the customer filed with [redacted] directly in which LuckyVitamin did win this disputeOnce the product was returned there was a little longer than delay in the refund process which we do apologize for.At this time, the refund has been applied.We do apologize the order placed was not completely to the customer's satisfaction and do hope we have the opportunity to assist them with their health and wellness needs again.Best of Health, LuckyVitamin Wellness Ambassador

We have received a complaint from the above regarding a product we provide through the manufacturer [redacted] ***The customer has stated "the product is not what it claims to be, as any lab testing will show." We would recommend the customer provide the manufacturer the testing information they have that would show this statement to be correctOnce [redacted] provides us with information supporting this claim the product would then be discontinued or recalled by them and we would no longer carry itAt this time no lab proof has been provided to our company to support this claim by the manufacturer or through the customerIf the customer is not satisfied with a product they purchase we do provide Return Policy information here; http://www.luckyvitamin.com/t-return-policyHere is the manufacturer contact information; [redacted] We do hope this information has been helpful and we are very sorry to hear the customer has not been satisfied with this brand's productWe do try our best to provide as much information regarding each item as possible on lineIn addition this product has received good reviews by previous customersBest, Vicki LuckyVitamin.com [redacted]

Client [redacted] did speak to us via phone and email on several occasionsShe did receive a return envelope as requestedIn addition a return envelope is include with the original deliveryThe product was returned and a full refund of $processed on 9/8/

Without realising it, this company's website leads customers to believe they're ordering from the UK or whatever country site you've clicked to enter - but this is not the caseAs a consequence, although customers are paying in the currency of their country, at the checkout they find they are being charged high carriage rates (for example I had to pay £on an order worth only £16.70)Worst of all, when the order arrives in the customer's country they are liable for customs charges (I received a customs demand of £on this same order)When contacted the company regarding this misrepresentation, their answer was basically "Hard luck, not our problem"As I'd (unwittingly) ordered from a company outside my own (the UK), there is no real protection under UK consumer lawI've refused the above order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthyOther reviewers' experiences online would reflect this (for example some have reported substitution of products and ingredients listed which do not reflect advertising)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The package was rejected on or around December 26, 2016. LuckyVitamin should have received the package by now and resolved the issue but did not. LuckyVitamin's checkout process is still too confusing for consumers and probably still violates consumer protection law. Even though [redacted] has issued a "preliminary refund", the process takes 90 days to complete, and until LuckVitamin fully confirms the refund, the complaint process with the BBB must continue. Regards, [redacted]

March 23, 2015We do apologize for the delay in responding to this issue as the notifications were not being sent to our current address.As this issue is from last month, it appears this is not longer of concernHowever we would like to acknowledge the amount on the credit card when the order was placed was only a pre- authorization and no money was actually ever collectedThe pre-authorization drops off on its own and the length of time for this to happen is set up by the credit card banks rules (not ours).At this time there should no longer be any money showing held or payment made to usWe are unable to see this information directlyWe can assure you that no money to date has been collected nor will it be because the order was cancelledWe do apologize for the inconvenience caused to the customer for this security checkThe system is automated and not sure why there was a problem if everything was a matchShould further assistance be needed to receive product, please contact the customer service department directly so they can help with placing an orderBest of Health, Vicki

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is the responsibility of the seller to not pass off false products this way, not of the customer to lab test products. LuckyVitamin.com is attempt to claim it has no responsibility for the false product it is selling. Companies like LuckyVitamin.com give respectable, honest supplement companies a bad name! Luckily, there are still enough honest companies out there, they're not all like this company! Any reputable product would test the product themselves. Doctor's Best may be able to come up with a real batch of SAMe to test in a lab, but what LuckyVitamin.com is selling is NOT the real thing. LuckyVitamin is the responsible party. Regards, [redacted] ***

December 29, 2015We have received the customer's complaint regarding order # [redacted] We do apologize for the confusion regarding the order total with the difference being in the cost of shippingWe do our best to communicate all details on an order at time the order is placed, followed up with ah order confirmation in addition to all policy and procedures made available on line.Shipping to Hawaii must have a USPM (United States Priority Mail) selected as the preferred method for shippingThis is where the different for the total amount of the order is.Product was $and shipping cost is $for this particular order to equal a total of $28.95Unfortunately when the customer placed the order (11:57PM) by the morning when customer service was available the order was already being processed to ship and could not be changed at that time.?ou can visit this link to our shipping informationhttp://www.luckyvitamin.com [redacted] Again, our apology we were not able to better assist you with this order.Best of Health,

October 24, Thank you for contacting LuckyVitamin and we do apologize and explain regarding the order originally placed contained issues that did not allow us the opportunity to fill and process the order.When the original order was placed on 10/there was an out of stock item which we attempted to cancel from the order so we could process the expedited shipment requestedIn doing so, an error was made which cancelled the entire orderWhat should have been the process at that time would be to contact the customer and replace with a new order in the system.There was an email back to the customer on 10/to apologize and advise the charged was voided and this would take 3-days for the void to post.In addition, free shipping on a future order and a $voucher on their account were provided to the customer for the inconvenienceAt this time, the $has been refunded to the customer.We do apologize the order was not processed and shipped as it should have been and for any inconvenience this has causedThe refund has been appliedWe do hope we have the opportunity to assist them in the future with their health and wellness needs.Best of Health, LuckyVitamin Wellness Ambassador

Ordered Cactus Juice and received item in package that was not sealed properly, causing the cactus juice to leak inside the carton Product was not only worthless it smelled terribly!

Thank you for contacting us. We do see in the order that was placed, under the notes, the customer did email they were missing items on 2/25/Customer service did reply as they needed more information as to which products were missing and was waiting to hear back from the customerThen on
2/the notes show a replacement order was sent to the customer for the missing items. Unfortunately if a shipment is damaged in transit, the transit company will keep what is still good and continue the package on without updating us as to the damaged items which is what may have happened in this caseOnce the customer notifies us, the replacement items can be reshipped (at no charge). We do apologize the order did not arrive to the customer quickly and in tact with the full order. We do hope we can assist them again with their health and wellness needs.Best of Health,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Lucky Vitamin did not mention the very clear statement in the cancellation email that "Your Credit Card or *** account has not and will not be billed for cancelled item(s) above." My card was clearly charged in total contradiction to their cancellation noticeThey have indeed since refunded the full amount and sent a voucher which is worthless because I will never purchase from them again and will not recommend anyone else use them either
Regards,
*** ***

We have received a complaint from the above regarding a product we provide through the manufacturer *** *** ***The customer has stated "the product is not what it claims to be, as any lab testing will show."We would recommend the customer provide the manufacturer the testing information
they have that would show this statement to be correctOnce *** *** provides us with information supporting this claim the product would then be discontinued or recalled by them and we would no longer carry itAt this time no lab proof has been provided to our company to support this claim by the manufacturer or through the customerIf the customer is not satisfied with a product they purchase we do provide Return Policy information here; http://www.luckyvitamin.com/t-return-policyHere is the manufacturer contact information;*** ***
*** *** ** ***
*** *** *** *** ***
***We do hope this information has been helpful and we are very sorry to hear the customer has not been satisfied with this brand's productWe do try our best to provide as much information regarding each item as possible on lineIn addition this product has received good reviews by previous customers.Best,VickiLuckyVitamin.com***