LuckyVitamin.com

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the reply from the customer *** ***.
While we do understand their frustration and concerns, we do apologize that we are unable to satisfy their needsAs a retailer on line, we are no different than a retail store who sells hundreds of different brand itemsWhen a supermarket sells a brand of foods, they do not go through the process of inspecting those companiesLuckyVitamin does go through an in depth process to select quality brands to provide to our customerThese supplement brands do have inspections of their products to make sure that what is labeled is actually in the productThis information would be available from the manufacturerLuckyVitamin does try to provide as much information as possible regarding the products, brand and customer reviews and ratingsShould there be any concerns with a specific product, LuckyVitamin does supply on the web site the manufacturer brand contact information for customer's to reach out directly to themMost companies prefer to hear from the customer directly if there is an issue so they can review and rectify any problemsWe do hope this provides some satisfaction and hope the information provided on the web site offers quality feedback to make the best decision on the products providedBest of Health,
Vicki
LuckyVitamin

I have received the refund from the company mentioned. I would like my file updated to reflect thisCommunication and customer service however remain unacceptable with lucky vitamin company. Adrianna

March 2, 2016In response to this customer's complaint, we are very sorry for the delivery issues the customer experienced thru ***We do understand the frustration along with the time and energy that was put fourth because of the original damaged shipment and the failed attempts of the
replacement packageWe do our best to protect the products during transit so the products arrive safely to our customersUnfortunately, this did not happen with the original shipment and so a replacement was sent with upgraded ground shipment instead of the standard shipping originally selected by the customer.Even after our customer service representative spoke with *** to make sure all the appropriate information was provided to them to better assist with delivery, it appears, *** did not follow thruWe ship thousands of packages a day and truly do not experience this type of neglect from *** so we unsure as to why this was so difficult to deliverWe do apologize for their neglect however delivery is up to *** regarding the discretion of the area.See quoted message from rep on customer's order: "advised next delivery attempt is scheduled for tomorrow and I will call fed ex- asked for name of her business so they can note the package, *** skin care - called *** ** and advised very unhappy cust and asked that they note name of business and to please ensure package is delivered tomorrow - called cust and got VM, left mess that *** ** now has her biziname and hopefully shouldn't be an issue"Although we understand the customer's frustrations, we did make many attempts to work with and assist themAnother replacement shipment was offered to the customer with a 2Day shipping however they declined this option and preferred a refundOn 2/an email was sent to the customer stating a full refund was applied after the original replacement package was not received and was being shipped back to the warehouse.The desired settlement of a refund has been appliedWe do apologize we were unable to deliver the items the customer ordered in tack and in a timely mannerAs for ***, we do apologize they were unable to connect for delivery as it is the discretion of *** regarding deliveries.Our sincere apology, Best of Health, LuckyVitamin

From: *** ***Date: Fri, Mar 23, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Hello,Credit for amount charged ($19.00) was posted to my account today. This complaint can be closed with a positive resolution; I don't see how I can update the complaint on your web site. Please confirm your receipt of this update.Many thanks,Sheila

RE: ID ***March 3, 2015As stated by the customer, “I needed at least a $value in my cart in order to receive free shipping from Luckyvitamin” , this order did not reach this totalTotal product amount was $23.26, plus shipping of $for a total order amount of $29.21.This
order did not qualify for free shipping which is why there was no credit to be applied.Please see copy of order confirmation with total amounts attached.Please let us know if there are any additional questions.Best of Health,
Vicki Singer

Thank you for your recent order and we do apologize that you were not able to receive your order in fullLuckyVitamin does have an instock of inventory that usually runs approximately 95% so shipping orders in full is most often completedLuckyVitamin does try to provide as much information in
advance as possible which includes showing if an item is in stock at time of purchase, however we do understand that multiple orders for the same item may be placed at the same time and on a rare occasion can create an issueLuckyVitamin does not collect any money for product until it ships and so if there is a back ordered item, the customer is not charged for the item until it ships to the customer. We do understand your frustration and although the back ordered item was cancelled from the order, we were unable to cancel the order in full as it was already being processedAs mentioned by customer service, there package includes a return shipping label for the customer's convenience to return the shipmentWe do see in the notes on this order that a FULL refund has already been provided, including the amount for the product already received. LuckyVitamin is looking to make changes as to way items that are currently out of stock can be orderedMost products are back in stock within just a couple of days.Again, our apology that we were unable to cancel the order in full and the customer was unable to receive their full order. Best of Health,

To - The Revdex.comUpon review of this inquiry Lucky Vitamin has removed *** *** from our mailing list as requested.Issue resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I appreciate the company reaching out to meI do not wish to re establish my auto delivery at this timeI do not know how my address got put incorrectly, because when I checked it, it was correctPerhaps in the future I will order from them again
Regards,
*** ***

At this time, the customer disputed the charge thru their *** payment and so nothing more to be refundedThey will receive the full refund and LuckyVitamin is awaiting the package to be returned.We do apologize again for any miscommunicationWe have submitted this complaint to the technical tea för check out to be reviewed and updated if needed to reflect only the options for shipping and those fees to be displayed at the point in the check out process where this was an issue.Shipping to HI, the customer must select something other than "standard" shipping as this is not an optionThis is why there was a difference in the shipping amount which does get updated in the check ?utAgain, our apology for the confusion caused.LuckyVitamin

October 21, 2014We have received the information regarding this complaint.We do apologize the customer's request to cancel their back ordered product did not take place in a timely enough manner as the product had just arrived back into stock and the order proceeded to be
processed.In the future, should this occur, the customer can always refuse or return the order.Since the product was received by the customer and not returned, the accounting department proceeded with the money request through *** as invoiced.We do apologize for any inconvenience this has caused.Please keep the product you received and the request for payment will be dropped.Please let us know if any additional assistance is needed.Best of Health,Vicki S

Wow, I was worried with all the negativity on this and other sites, but I thought I'd try an order anyway I ordered six large boxes of gelatin powder on April and received them on May I'm in Canada and the order came from the US The packaging was excellent and the boxes arrived clean with no damage Including shipping and customs I saved about 25% compared to the cheapest Canadian prices I could find I couldn't be happier, and I will be ordering from Lucky Vitamin in the future

Thank you for your recent order and your feedback to us. We do apologize for the difficulty you experienced when trying to place an order to be received.
Each bank is different as to how long they will hold an authorization on a credit or debit card. Although we cancelled the order which...

does alert the bank, it is up to the individual bank when that auth will drop off. Recently we were alerted to difficulties through our systems alerting the banks with this information. We have gone ahead and manually removed the authorization and so the funds will no longer be on hold for use of filing your order.Again, apology for the delay and if we can be of any additional assistance, please contact the customer service department through Live Chat, email or by phone.
Best of Health,
Vicki S.
LuckyVitamin.com

Thank you for the reply from the customer [redacted]. While we do understand their frustration and concerns, we do apologize that we are unable to satisfy their needs. As a retailer on line, we are no different than a retail store who sells hundreds of different brand items. When a supermarket sells a brand of foods, they do not go through the process of inspecting those companies. LuckyVitamin does go through an in depth process to select quality brands to provide to our customer. These supplement brands do have inspections of their products to make sure that what is labeled is actually in the product. This information would be available from the manufacturer.LuckyVitamin does try to provide as much information as possible regarding the products, brand and customer reviews and ratings. Should there be any concerns with a specific product, LuckyVitamin does supply on the web site the manufacturer brand contact information for customer's to reach out directly to them. Most companies prefer to hear from the customer directly if there is an issue so they can review and rectify any problems.We do hope this provides some satisfaction and hope the information provided on the web site offers quality feedback to make the best decision on the products provided.Best of Health,VickiLuckyVitamin

We have received the notice of complaint from the customer and we have looked into all of the detailed information regarding their phone call and request.We do apologize for any confusion with this order and do understand the customer's disappointment. Unfortunately the product was unavailable for...

an extended amount of time due to the manufacturer's unavailability. Once the manufacturer was able to source the ingredient again, there was a large price increase for the product. This was completely out of our control as we do not manufacture the product.The customer service manager has also listened to the phone conversation between the customer and the customer service representative. After listening to the whole conversation, it was determined the customer never requested the product to remain on back order until back in stock.The customer did ask about a replacement product.We do our best to keep the customer updated on all back order product information with continued emails. Once a product has been on back order for 60 days, if it has not come back into stock and the item is not marked on an order to not cancel, the system will automatically cancel the item.We had no way of knowing that when the item was cancelled from the order, it would shortly be back in stock, This item was not intentionally cancelled from the order as it is not a manual procedure.Again, we do apologize the product was not available and when it was, there was such a large price variation, We are unable to provide the same product at the original price at this time as it would be well below cost. Unfortunately the manufacturer is unable to provide it to us at the lower price any longer. Luckyvitamin does their best to provide a huge selection of products at low competitive prices every day. .Please let us know if we can provide any additional information.Best of Health, Vicki S

July 6, 2015We have received the customer's concerns regarding the orders.The service manager has tried to contact them directly to assist them and has left two messages with no response.Appears from our end the credit card is declining but cannot make any changes without speaking to the customer...

directly to assist.if the customer would like to speak with the customer service manager-Jeffrey R[redacted], please return his call at [redacted] for further assistance.We look forward to continuing to assist our customer with their health and wellness needs.Best of Health,Vicki S.

I have been buying from this Company for years with No Problems - then last year they started telling me my C.C. card didn't match my address - supposedly issue resolved - but it wasn't - problems continued. Phone calls & emails continuous. What a nightmare - then this Feb. 2015 - finally an order went thru normally. Now in March & April same problem. They gave me Promotion Code (discount) for all their screw ups - today same stuff - things don't match with my C.C. Customer Svc. is to have Supervisor call me back. They have become a Nightmare to deal with.

We have received a complaint from the above regarding a product we provide through the manufacturer [redacted]. The customer has stated "the product is not what it claims to be, as any lab testing will show."
We would recommend the customer provide the manufacturer the testing...

information they have that would show this statement to be correct. Once [redacted] provides us with information supporting this claim the product would then be discontinued or recalled by them and we would no longer carry it. At this time no lab proof has been provided to our company to support this claim by the manufacturer or through the customer. If the customer is not satisfied with a product they purchase we do provide Return Policy information here; http://www.luckyvitamin.com/t-return-policyHere is the manufacturer contact information;
[redacted]
[redacted]
[redacted]
[redacted]We do hope this information has been helpful and we are very sorry to hear the customer has not been satisfied with this brand's product. We do try our best to provide as much information regarding each item as possible on line. In addition this product has received good reviews by previous customers.
Best,
Vicki
LuckyVitamin.com
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Lucky Vitamin continues to appear to be concerned yet they have not addressed the fact that after the first shipment was returned to them as it was damaged during shipment, they promised to expedite a second package.  Instead they sent the second shipment out the same way as the first.  
I am tired of their excuses and as I said before, [redacted] has an A+ rating with the Revdex.com and Lucky Vitamin has a D- rating.  
Long story short: Lucky Vitamin should not make promises to customers that they don't intend on keeping.  It's just good business sense to be fair and honest in your communication with customers.  
Regards,
[redacted]

From: [redacted]<[redacted].com>Date: Thu, Jun 30, 2016 at 3:32 PMSubject: to cancel the complaints, complaint #[redacted]To: "[email protected]" <[email protected]>Hi Dears,My complaint No.#[redacted], and I want to cancel the complaints  of the Luckyvitamin company, because I have...

already received their package, so I have to cancel it, I appreciate the everything you do. Thank you very much!Best wisher[redacted]