Lufthansa German Airlines

Review: My bag was delayed by Lufthansa on an international flight [redacted] on May **, 2015 for one week (the bag was delivered on May **, 2015). Lufthansa baggage tracking agents told me several times by phone that Lufthansa will reimburse 50% of my expenses on clothing. I submitted a claim to Lufthansa on May **, 2015 (reference [redacted]; FB-ID [redacted] and FB-ID [redacted]). No response has been received so far. The problem is that I originally contacted Lufthansa on May **, 2015 by email (the only way you can contact their Customer Relations) and nobody from Lufthansa has ever followed up regarding my complaints about the delayed baggage / reimbursement of my expenses.Desired Settlement: Refund of my expenses in the amount of 230 USD (receipt was provided to Lufthansa (reference [redacted]; FB-ID [redacted] and FB-ID [redacted]).

Business

Response:

Dear [redacted]'s feedback number is [redacted] and he was reimbursed in the amount of $149.62 USD on June *, 2015. This was for Property Irregularity Report [redacted] and represents 50% reimbursment for clothing and 100% for toiletries/undergarments while the one bag was delayed from May **, 2015 until May **, 2015.Sincerely,[redacted] Lufthansa German Airlines[redacted]Fax: ###-###-####Email: [redacted] lufthansa.com[redacted] Members of Star Alliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had flights on Lufthansa from Kiev to Pittsburgh on 4/ */14. Flights were canceled due to pilots strike. No flights were available on 4/*/14 so Lufthansa rescheduled me on KLM for 4/*/14. Shortly after Lufthansa made the reservation on KLM I received an email from KLM that one of the segments was not available despite the fact I had a written email confirmation from Lufthansa. I called Lufthansa again and they booked me on Lufthansa flights for 4/*/14. The next day around noon I received an email from Lufthansa that one of my flights did not have seats available. Again I had a written email confirmation that my seats were confirmed. Lufthansa re booked me on flights through Toronto for 4/*/14 and sent a email confirmation. I found this out when I received an email around 1:30. I phoned Lufthansa and they told me there computers were down and to call back. I called back twice and finally they said they would call me. They called back around 2 hours later and they said I never had a confirmed reservation and I told them I had a written email confirmation. They insinuated I was not telling the truth and I did not have confirmed flights.. I called back a few more times and I was advised to write a letter to get it resolved despite the fact that I was flying the next day. It took over 12 hours to get this resolved and I wasted an entire day and had expenses as a result. After arriving in Houston on Lufthansa my connecting flight to Pittsburgh was canceled.and had to leave Houston the next day. In all I had 5 flights canceled or had confirmed reservations that I was denied seats, and arrived home 2 days day late. I have contacted Lufthansa various ways and can not get any response.Desired Settlement: I am asking for a round trip voucher. I am entitled to significant compensation under EU Regulation [redacted] But I prefer to settle this fast and will settle for the round trip voucher. I would also like an explanation why the Lufthansa office in Kiev, Ukraine behaved the way they did and for all purposes said I was not telling the truth about have confirmed flights when I clearly could have provided a written email confirmation.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Lufthansa German Airlines has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a one-way Business Class ticket for my 78-year old mother ([redacted]) to fly from Washington, DC to Beirut, Lebanon on June **, 2013 (Ticket # [redacted]). The route involved a connection in Frankfurt Airport for almost 5 hours. I also requested a wheel chair service for my mother for the entire route, including the connection in Frankfurt. The main reason I invested in a Business class ticket is to ensure that my mother has access to the Business lounge at the Frankfurt Airport in order to rest after her 8 hours overnight flight, given her old age and her frail health. Upon arriving in Frankfurt, the Lufthansa employee provided her with a wheelchair but took her straight to a waiting area near her departure lounge instead of the Business lounge in spite of her repeated requests to be taken to the Business lounge. Her requests to use the toilets or to drink water were also rejected. By the time my mother boarded her flight to Beirut, she was completely exhausted with no water, food or the use of a toilet, not to speak of any of the extra comforts of the Business lounge.Desired Settlement: I filed an online complaint with Lufthansa on June **, few minutes after I called my mother in Beirut and heard about her ordeal in Frankfurt, and I requested a refund on the purchased ticket. On July **, almost a month later, I received an email from [redacted], Lufthansa USA Customers Services, proposing a refund of only 15,000 miles compared to the original 92,000 miles that I paid for the ticket. Since my mother was denied access to the Business lounge, I consider that the services provided by Lufthansa were those associated with an Economy class ticket worth 50,000 miles. Therefore, I responded to [redacted]'s email on July ** requesting a settlement in the form of 42,000 miles, which is the difference between the cost of a Business and an Economy class ticket for the same route. To date, I have not received a response to my request for settlement. I tried to contact Lufthansa USA Customers Services on tel: ###-###-####, but they never returned my calls.

Business

Response:

Dear [redacted]:

I have again responded to pax concerning his request for additional mileage credit. As transportation in Business Class was provided, we are not in a position to credit the miles. I have already given 15,000 miles as a goodwill gesture. Pax received all other amenities in Business Class. Pax was taken to the special services lounge in Frankfurt where pax can help themselves to beverages, tea, coffee and snacks. There are also restrooms in this lounge as well as nearby all gates at Frankfurt Airport. Pax requested assistance for long distances. In these cases they are capable of walking short distances such as boarding the aircraft or accessing the nearby lavatory.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here:

As repeatedly mentioned to LH Customer Services, the main reason I bought a Business class ticket was to ensure that my mother has access to the Buisness lounge in Frankfurt. Given her long overnight flight and her 5 hour layover, it was essential that she could rest properly because of her old age and fargile health. Since my mother was denided access to the Business lounge, I consider that LH was in breach of contract and that the services provided were those associated with an Economy class ticket. That's why I have requested to be reimbursed for the difference between the two classes of tickets i.e. 42,000 miles. I appreciate the "goodwill" gesture of 15,000 miles credit, but this is not nearly enough to cover the difference in ticket costs. I will only be statisfied when I get credited for the remaining balance of 27,000 miles.

Thank you]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Transportation in Business Class was provided and your mother received all other amenities. As a gesture of good will, I provided 15,000 miles credit due to the service issue. The mileage difference between Economy Class and Business Class award tickets cannot be re-credited since your mother did indeed travel in Business Class, i.e. seats, meals, check-in services, etc.

Sincerely,

Consumer

Response:

I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted] since my last response on Aug. **, 2013.

Sincerely,

Review: I purchased a airline ticket for the amount of $2,124.10 for my brother-in-law, [redacted], to fly from South Africa to Winnipeg MB in Dec 2012. He was unable to get a visitor visa in time so we changed his flight so he flew to Winnipeg, leaving Johannesburg on Feb **, 2013. He was supposed to return a month later, but his plans changed and he did not want to leave in March. I cancelled his return flight online on March **, 2013. I was allowed to change the ticket and if I wanted to rebook, I had to pay a $250 fee which I was aware of. Now this week on Jun **, 2013, I went to book a ticket back to South Africa for him as he has to be at a meeting in South Africa on July *, 2013, and they told me by cancelling online, I had recalculated the ticket price and his flight to Winnipeg was re-calculated as a one way ticket and my entire ticket price which I had paid for a return ticket was now gone and I had no credit left. I thought I would have a credit of the return leg of the plane ticket, less any change fee. I would like the portion of my ticket refunded which he did not use. I had to book a ticket back to South Africa for him and the only airline available was Lufthansa, and I paid this entire sum again with a credit card. I should have received some credit for his unused return flight, approximately $1,000. I have tried phoning the call centre several times and they say they cannot help me. I filed a complaint with the airline and have heard nothing from them.Desired Settlement: I would like the unused portion of his airline ticket, approximately $1,062.05 refunded to my credit card

Consumer

Response:

At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted].

Sincerely,

Review: I am requesting a partial refund on an unused portion of a ticket I purchased to travel to oversees. I wrote two letters to Lufthansa but they refused

I requested a partial refund of $725.00 for the unused portion of an airline ticket I purchased in Iran to travel back to the United States on January *, 2014.

Due to my father's death, I had to extend my stay in Iran. Since I was unable to change dates of the ticket I originally purchased in the United States I had no alternative but to purchase a new ticket to return to the United States.

I called the Lufthansa customer service representative and was informed that due to the circumstances involved, and based on humanitarian grounds involving my father's death, I can submit a claim for refund for the unused portion of the ticket and that Lufthansa will honor it.

However, Lufthansa responded to my claim for refund with a generic-unsiged letter and stated they would not refund any portion of the ticket. I wrote a second-more detailed letter and provided them with more information as well as with my father's translated death certificate susbtatialing what occured. Over a month later I received a letter from [redacted] of Lufthansa refund department stating again that they will not refund any part of the ticket. To summarize:

1.) Due to my father's death, I had to extend my stay in Iran. Since I was unable to change dates of the ticket I originally purchased in the United States I had no alternative but to purchase a new ticket to return to the United States.

2.) I essentially purchased and paid for two sets of tickets for the same trip. Both sets of tickets purchased were Lufthansa/United issued tickets.

Regarding death of my father, I explaind in my second letter that needless to say it was absolutely beyond my control as it occurred suddenly and placed me in a dilemma. I had to extend my stay in Iran to be able to arrange for my father's funeral as well as making immediate arrangements for my 87 year [redacted] mother.

I further explaind to them that I am a long time and loyal customer of Lufthansa. I trusted Lufthansa will have some sympathy in regards to what occurred and had confidence that they will find a way to accommodate customers with situations like mine involving extenuating circumstances. Lufthansa did not.Desired Settlement: I would like to be able to obtain a refund of $725.00.

Business

Response:

Dear [redacted],

I am sorry that we have not met your expectations with the handling of your claim.

As you have been advised, the original ticket, [redacted] was not issued by Lufthansa, but by United, therefore, we are unable to provide a refund.

The new ticket, [redacted] was used for travel on January [redacted] and has a return scheduled for September **, 2014.

I hope we have been able to answer your concerns.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,

Regarding my complaint to Revdex.com, I received the following email from Lufthansa on 4/**/14:

Dear [redacted],

Sincerely,

I responded with the following email to Lufhansa on 4/**/14:

Dear [redacted],

Thank you for your email.

I have already tried requesting refund through United Airlines for the unused portions of both tickets. United Airlines refunded the unused portion of the ticket which was issued in California to me in full. However, United explained they are unable to refund the unused portion of the second ticket which was issued in Iran as that was a “Lufthansa issued ticket”. United Airlines stated that any refunds on the second ticket issued in Iran must come directly from Lufthansa German Airlines.

It appears when it come to the second ticket issued in Iran, neither airlines are willing to own the ticket and take responsibility for it. If the ticket is not United Airlines issued and as you state, if the ticket is not Lufthansa issued, then whose ticket is it?

As a consumer however, it appears to me that United Airlines contention in regards to the ticket issued in Iran seems much more valid that Lufthansa’s.

United Airline has no offices, facilities, and or representatives in Iran at all. Conversely, Lufthansa has been fully operating in Iran for many decades and has offices, representatives, and agents in Tehran. Additionally, Lufthansa’s first letter in response to my claim for refund (copy attached) did not make any references to the United Airlines and basically explained the reduction in profit for Lufthansa as basis to deny my claim for refund. Further, United Airlines earned great credibility in my view as it acted in a fair and prompt fashion in accepting and processing my claim for refund on the unused portion of the first ticket which was issued by a travel agent here in California. Based on these facts the only logical conclusion I can draw is that Lufthansa is simply unwilling to give up profits already earned and continues to take an unjust position with its long time and loyal customer.

I respectfully request again that Lufthansa take the appropriate and just decision and approve my request for refund on the unused portion of the ticket issued in Iran. If you have any questions or need further information please email me or call me at [redacted].

Regards[redacted]

Lufthansa did not respond to the above email. Yesterday, they finally responded to Revdex.com directly and stated that they are not willing to accommodate my request.

Please provide me with any and all State and or Federal regulatory government agencies which may have jurisdiction over airlines with whom I can pursue this matter. I appreciate your help and assistance. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We had to change a flight due to a family health emergency. We sent forms from the doctor explaining the family emergency. My wife's father has since died. We were told we would receive a refund for the ticket in October of 2013. We were told the refund would take 4 to 6 weeks. It has been over 12 weeks. When I try to talk to anyone about the progress of the refund I am told that it is only handled through e-mail. I have sent several e-mails and have not received any update other than an automated message with a complaint number [redacted] The ticket was booked for my wife [redacted]Desired Settlement: I would like a prompt refund $1273.92

Business

Response:

Review: On June *, 2013, I flew with the airline Lufthansa from Chicago O'Hare (ORD) to Barcelona, Spain (BCN) - due to mechanical errors on my originating United Airlines flight. Upon arrival in Barcelona on ** June 13, it was discovered that my party's bags (4 total) were missing. A claim was immediately filed with the company. The airline advised they would reimburse a certain percentage for clothing that had to be purchased. My bags were returned, two of which were damaged. Upon arriving back in the US, I officially filed a claim for reimbursement of my clothing purchases and for damaged luggage. This was done on July **, 2013. I received a response back from the airline on July **, 2013, asking me to send receipts. I attempted to do this online but was unsuccessful. I then attempted to fax (per the number given: [redacted]). I later learned that was not the correct fax and re-faxed to: [redacted] on or about July **, 2013. The representative emailed and said she couldn't read and asked me to resend. I sent the information via email on or about August *, 2013. The representative then advised she was asking for receipts of clothing (which was sent in the email on August *). I advised that I did not have receipts for the bags but sent an estimate of what I thought they would be. Still no response. I resent the information to her again on August **, 2013 and followed up on September *, 2013. She emailed and said she didn't receive the receipts/attachment on September **, 2013. I've received no further response from her to date. I filed a complaint via the airline website on October *, 2013 and have also not received a response. I've contacted customer service who advised they do not have a number for customer relations, the department handling the claim. I am frustrated and would like some resolution as this was not my error to begin with.Desired Settlement: I want reimbursement for my clothing and luggage. It's a simple as that. I'd like someone at the airline to respond to my request, which has taken four and a half months.

Business

Response:

Dear [redacted],

Review: I purchased a flight ticket from Philadelphia to Chennai, India with a stop over at Frankfurt, Germany. After Lnading in Germany I noticed that my bag was damaged and items missing from my bag. I contacted Lufthansa support with in one week as required according to Lufthansa website for compensation. I filed a email claim and the file number was (File [redacted]). Because I was not going to return to USA until June Lufthansa USA transferred me to their customer support team in India who essentially stopped replying to my queries and emails. I paid for my ticket in USD and I contacted USA customer support so I expect them to resolve this issue. I never wanted to be transferred to India customer support because I am not used to customer service overseas. I am a permanent resident of USA and I prefer to deal with USA support. If required I can ship the bags to USA.Desired Settlement: Compensation for the damaged bags and lost items.

Review: We purchased tickets from Lufthansa for our family of four and they changed our schedules against our will by ruining our plans (we had to attend our son's High School graduation and of course he had to attend his own graduation to graduate too so it was very very important so we planned when we first purchased our tickets) so by doing this act Lufthansa contradicted with our original planning. We could not meet the new schedule forced upon us by the airline we tried to contact them never being able to talk to a "live" person on the issue but to face a recording for an unresponding ignorant so called "customer feedback" ???? I just called again this morning again the so called "customer relations number (###-###-####) to confirm and to be fair before I file this complaint but still I do not reacha live person and there is a recording for écustomer feedback and they never get back to you. Our disagreement for the schedule change was never taken into account we also called the main Lufthansa number ###-###-#### and that number when they answer they connect you to same place which has the same recording for "customer feedback" also when we insisted on talking to reservation people at Lufthasa main number saying we always get the recording reservation personnel of Lufthansa sounded ignorant and blamed [redacted] which we purchased the original tickets (and [redacted] always blamed Lufthansa for the problem and our tickets were confiscated and we were robbed out of our money and tickets by Lufthansa (and also [redacted] please see our complaint for [redacted] also #[redacted]) Since a similar problem happened to us last year with Lufthansa and and another online travel agancy I strongly beleive this may be a common and a very wide practice by this airliner and travel agancies while changing and forcing new schedule changes on people like us and making them not being able to meet new changes they may be doing this to sell more tickets especially in high season by frauding unsuspecting customers. They also put customers in limbo and nonsense loop by keep making them to go to recording for any of these issues. In no time in this process we have received any positive help from Lufthansa and they seemed to ignore us. So as a result our vacation plans were ruined (we could never talk to live agent from Lufthansa but [redacted] said ) our tickets were forfeited for no show. That is very absurd Actually they were robbed us by arbitrarily changing the schedule of our original tickets against our needs and schedules. And our family became seperated now.

Lufthasa Record locators for tickets are: [redacted]

we spent tota of 6657.20 $ on the ticketsDesired Settlement: We need to get refund / replacement of the tickets. We are immediately in need of 2 tickets before first week of August 2015 since our daughter who is a child is overseas with in-laws due to this problem Lufthansa caused us so if they can give us 2 tickets I need to go bring her back before her school starts. We need a refund for the rest.

Anyway possible if tickets not possible then a refund since we are affected by this unethical behavior our vacation is ruined and I am a disabled person with limited income I am now worried almost everyday for all of this and how this could happened and also worried about bringing my child back since I do not have the money I need immediate resolution by the airline on the issue to fix this problem before it gets even more complicated.

And an if possible I think we deserve an apology from management could be helpful to erase any suspicions in our minds for this being a systematic fraud by Lufthansa.

Thanks in advance

Business

Response:

Dear [redacted],

We have

reviewed [redacted]’s reservation in regard to this complaint regarding his

return reservation from Los Angeles to Izmir via Munich originally booked for

June *, 2015. According to the file history, in October 2014 there was a summer

schedule change that cancelled our Munich to Izmir flight on June *. There was

an automated rebooking to leave 1 day earlier with a message to the reservation

owner and ticketing agent Orbitz. It would then be Orbitz’ responsibility to

notify the passenger since they are in possession of the passenger contact

information.

Then in

December 2014, our schedule Munich to Izmir changed which resulted in the

cancelled booking for their June *, 2015 flight. Once again, the flight

was automatically rebooked, but this time to leave Los Angeles June [redacted]

connecting Munich to Izmir on June * since there was no service on June * from

Munich to Izmir. This information was sent to [redacted] to advise the passenger.

On January *, 2015, [redacted] had contacted our agency desk and was given a waiver to rebook

the passengers on an involuntary basis to possible more suitable flight. A day

later, [redacted] contacted our reservation call center and was advised to

contact [redacted] for rebooking since they had been given authorization to rebook

due to the schedule change. There was no other action taken in either

reservation ([redacted] and [redacted]).

has since been in contact with our refund department for a partial refund of 3

of the 4 partially used tickets. The ticket for [redacted], [redacted],

was refunded July **, 2015 in the amount of USD727.59. Tickets for [redacted]

[redacted], [redacted] and [redacted], [redacted], were refunded July **,

2015 each in the amount of USD728.59. All refunds are returned to the original

form of payment. The ticket for [redacted], [redacted], is fully used and

therefore no refund processed.N.M[redacted]

Lufthansa

Customer Relations North America

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Tickets were changed against our will and we never gave our consent. Refunds were going to be 945 $ as Lufhansa Mexico refund office (Claduia's) email. First two came as you say around 729$ when will be getting the difference? Third refund we dont know what happened to it since my repeated attempts of trying to tell you that visa card for the third ticket ending [redacted] is inactive and I dont have it any more it is not used. I wanted to get the third refund by any other means so as I said again and again I can arrange tickets to get my 12 yrs old back home before the school starts since my kid stays seperated due to these problems. But it seems I have been unfortunately talking to walls so although our vacation plans were ruined some of the family members could not attend my sons graduation and our 12 yr old became seperated due to this. We did not receive a complete on time resolution to the problem and now most importantly I can not afford to get one round trip and one one way tickets for myself and my kid to bring my kid back home before schools start in 10 days. I dont have the funds and nobody cared to listen to us either LH or [redacted] so I as a long time LH customer am at a hopeless point that I am begging you LH or between the two companies please provide me these tickets out of courtesy to bring my kid back home. This is not too much considering the damage you have alrady caused us and continuing to cause to make my kid being seperated from us. If I can not bring my kid back before schools start and my kid having to continue to stay seperated from us that may unfold a new chapter of this situation so please ask anybody in power there to make a decision to provide me these tickets to bring my kid back as this is not for joy or vacationing but it is out of necessity and being hopeless at as a last chance. And during this process all of our attempts always gone unanswered and we have not received any caring customer service response until this point. As I said until now we left messages to recordings unanswered or emails never returned. Please help me since because of all of this I am at that point now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

[redacted],

Following

is our response to your to your subsequent correspondence addressed to the Revdex.com.

Our refund

department has adjusted the refund amount of the 3 previously mentioned tickets

to the quoted refund amount of USD924.45 each, therebey refunding USD196.86,

USD195.86 and USD195.86 respectively. The amounts will be reflected on the

credit card accounts used for payment within the next 5 business days. Please

note refunds are processed back to the original form of payment. As you

mentioned, you have since cancelled one of the accounts. You would need to

contact that financial institution for reimbursement.

Kindly

note that the possibility to rebook your flights due to flight schedule changes

was offered well in advance of your scheduled travel dates. The request for

ticket refund was a voluntary choice on your part. Lufthansa respectfully

declines your request for complementary transportation.

N. M[redacted]

Lufthansa

Customer Relations North America

Review: This complaint is regarding Lufthansa Reservation Code[redacted], including the following 3 itineraries:

ORD-AMS - May [redacted], 2015 (Chicago-Amsterdam)

AMS-OTP - May [redacted], 2015 (Amsterdam-Bucharest)

OTP-ORD - July [redacted], 2015 (Bucharest-Chicago)

After completing the first portion of my flight, due to some circumstances I had to fly earlier and change the second flight date from May [redacted] to May [redacted].

On May [redacted], I called Lufthansa Customer Service at ###-###-#### .They explained to me they cannot change the flight date immediately and that they have to submit a request to the "Rates Department" first, and when that Department calculates how much I need to pay they will send me an email. Then I will have to call Customer Service again to make the payment and have the date changed. They assured me it will take not more than 24 hours. Then the waiting started. I waited, and waited and ….waited. At 12 am on May [redacted], after it was obvious I will not receive the e-mail from "Rates Department" on time (I had to travel the same day), I didn't have another choice, but to buy a new ticket from Amsterdam to Bucharest and pay $325 for a last minute ticket (a normal rate would not be more than $150).

Later I checked my e-mail and found I had received the "Rates Department" e-mail on May [redacted] at 2:59 am. I hope the "Rates Department" did not expect me to wait until this hour, when I had to fly the same day.

I did not use the original ticket Amsterdam-Bucharest for May [redacted]. I was very disappointed about my financial loss due to the delay of the change request from the "Rates Department". I did not know it's necessary to call to cancel this portion of my ticket. After all, I had already paid for it, right?

Due to unfortunate circumstances, I had to change my 3rd itinerary for an earlier date as well and I needed to call Lufthansa's Customer Service again. I called them on June [redacted] to request a date change from July [redacted] to June [redacted] on my third itinerary. To my surprise, they told me my ticket was canceled. I told them I had never canceled the ticket. They said they automatically canceled the remaining part of my ticket because of a "No Show" on the previous flight. If I still wanted to use the ticket, I had to pay $300 ticket reinstatement fee plus $300 for a date change plus any fare difference for that date. I tried explaining to them that it is actually their fault that I couldn't use my Amsterdam-Bucharest itinerary, but they said these are the rules and it doesn't matter whose fault it is. Not to mention, nobody thought it will be necessary to inform me and send me at least an email that my ticket was canceled. What if I didn't have to change the original flight date and showed up at the airport on July [redacted]?? They would have told me my ticket was canceled at the time when I had to actually board the plane??

As I'm writing this letter, it's 3PM on June [redacted] and it's been more than 4 days, since I submitted my change request on June [redacted] with the same "Rates Department". I have to fly tomorrow and as of now I haven't received the long waited e-mail from the "Rates Department". I just spoke to a representative and she told me the "Rates Department" will open after 1 hour and I have to wait. I tried explaining to her that I have been waiting for the last 4 days and I have to fly tomorrow - June [redacted]. I requested to be transferred to a Supervisor to explain my whole situation, but she denied to transfer me to anybody. She was extremely rude and after I insisted on talking to a Supervisor again, she just hang up the phone.

This is my worst experience with any airline ever. Dealing with the extremely rude Customer Service and "Rates Department"; waiting for their e-mails forever, as well as searching and paying for different ticket options, has caused me a lot of stress and financial losses. I would suggest Lufthansa to improve their Customer Service and the response time on change requests, especially for people traveling within the next 1-2 days. I hope they understand that sometimes unpredictable things do happen in life, and people have to change plans and flights.Desired Settlement: I expect a full refund of $1253.80 for the very unprofessional treatment as well as the emotional stress and financial losses they have caused me.

Review: SUMMARY :

Having spent a 9 hour trip freezing and my head fully covered with a blanket unable to rest, read or relax in a cold section of business class (in addition, but not the main issue, having discovered that the "promotion" offered at check in was not a discount as advertised by the check in agent).

I requested a full refund of the 1,500$ I paid on June **, 2014 for an upgrade to business class at departure time.

I had been offered a "promotion" to upgrade to business class when I checked in, and been convinced by the agent -who was quite charming in her offer- that the trip would be much more enjoyable. However when checking with the publicized prices on the website, the "promotion" was actually slightly more than the prices on the website. I am a senior and I let the agent persuade me that I would be more comfortable.

I sent a letter to Lufthansa and received an email refusing my request; I followed up by email and letter asking for a phone number and a name to talk to someone. I was refused to talk in person and my file "was closed" by email without a chance to talk to anyone.

more details: during the flight, a flight attendant who acknowledged that the area was much colder than the rest of the plane, tried to "fix" the problem of the freezing area but was not able to. she said that she would bring the problem to the company. There was no other seat to move me to a warmer area because the flight was full.Desired Settlement: I want a refund for the extra charge I incurred at check in for the so called promotion upgrade to business class: 1,500.00 $.

Business

Response:

Dear Revdex.com:

Lufthansa has responded three times to [redacted]. She claims that the aircraft cabin was cold and demanded a refund of US$1,500.00 for the upgrade which she had paid for. We respectfully declined her demand for a refund on three separate occasions and gave her 10,000 Air Canada Aeroplan bonus miles as a goodwill gesture. We regret to have disappointed [redacted], but need to stand by our decision.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes they responded to my emails but they kept responding the same thing

(that they cannot accept my refund request) not addressing my concerns:

I had responded that

1- I am not interested in the 10000 points since I very rarely fly,

2- they did not address the fact that the promotion that was described to me at the check in was actually not a promotion but some 45$ more than the price

listed on their website. The agent had been quite insistent on the fact that it was such a good deal and that I would be so much more

comfortable that (not flying much) I was persuaded to buy the upgrade despite that at the start I had said no to her offer. (this was

explained in the letter I sent them)

3- I asked them for a phone number to talk to them in person -and they never gave me a phone number or a name- ignoring my request. Therefore I was never able to have a conversation about what happened at check in.

PS: I am attaching the first letter I sent them so you can see the checkin/promotion issue that was never addressed by them.

thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted].

Sincerely,

Review: I have booked my tickets for me and my family from Lufthansa with reservation code [redacted]. It was for round trip from ORD to CAI. We were supposed to return on [redacted] April , however we are stuck in Cairo because of the delay in issuing Visa. So we cancelled our return trip and there was a CLEAR notice that we will receive a refund . I have contacted Lufthansa many times and filed a refund request but have received NOTHING from them !!! By the way, when we received our Visa, we reserved one way return trips from Lufthansa also but we didn't expect that we won't receive our refund as promised ! We trusted in Lufthansa that's why we booked twice from them but we didn't expect that it will take several months to receive our refund !!!

For more details

Ticket details & travel information

Travel dates for: EL BAKRY / NOHA MRS

Ticket number: [redacted]

Travel dates for: [redacted] (child, Date of birth: **OCT09)

Ticket number: [redacted]

Travel dates for: [redacted] with [redacted] (infant, Date of birth: **NOV11)

Ticket numbers: [redacted] , [redacted]

I hope I will receive a prompt reply for my problem

ThanksDesired Settlement: To receive our refund as promised

Business

Response:

Please see the below response that was sent to [redacted] today:

Regards,

Dear [redacted]

REF [redacted]

Review: This request is for a second check in baggage refund due to a Lufthansa flight cancellation, in the amount of $400.

We were scheduled to travel from Chicago to Mumbai via Frankfurt on Dec **, on flight [redacted].

Our Lufthansa flight reservation confirmation was: [redacted].

But the originating flight LH431 was cancelled by Lufthansa , and we were booked on a United Flight., confirmation:B6EWGM.

United charged us the second extra baggage fee for 4x$100=$400, since they allow only 1 bag. ( we had 4 passengers on the reservation).

Attached is the receipt I paid United.

I would kindly request that you refund us the extra baggage fee I had to pay , since I was originally allowed 2 bags on the Lufthansa flight, but I had to pay excess baggage on the United flight.

Let me know if you need additional details .

My Contact details are:

[redacted].Desired Settlement: I would prefer to get my refund of $400 I had to pay as excess baggage and complain about the way with which customer refunds are handled and flag them as inadequate in handling refunds.

Consumer

Response:

At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted].I am attaching a copy of my ETicket and excess baggage fee I had to pay, as a result of flight cancellation by Lufthansa. Please help me resolve this issue urgently.Sincerely,[redacted]

Review: Reservation Conf. #[redacted] ([redacted]) Date of travel July [redacted], 2015.

File Reference (for lost/delayed luggages) [redacted]

I flew on Lufthansa business class last Thursday, when I arrived to Lebanon all my four luggages were missing. I filed a report right away and I was given the file reference number mentioned above. I was told that most likely the bags had -stayed behind. After hours of waiting I finally was able to more accurate information regarding the location of my luggages. I even contacted Lufthansa at -###-###-#### several times and they told me that my bags were located and were going to leave Frankfurt at 10:15 PM yesterday, (Saturday the [redacted]) arriving to Beirut at 3:05 AM. To my surprise the bags never arrived, Lufthansa Beirut has no information and when I called Lufthansa US I was told to contact Lufthansa Beirut because they do not have updates. I know this is not accurate information, since when I called yesterday throughout the day, I was able to help other representatives who assisted me by providing me updates. It is very frustrating to be bounced back from representatives to representatives, in addition of arriving to a country after such a long flight and having ALL luggages missing. I have two twin babies, whose medicine was in the misplaced luggages. It is hard to believe that a company such like Lufthansa, could provide such poor customer service in addition to incorrect information, and conflicting information.Desired Settlement: Receive my 4 luggages, which have been lost or delayed ASAP, in addition to receive compensation since I had to purchase things since all my belongings were in the luggages. I would greatly appreciate if someone could contact me.

Review: I ask for understanding and help from Lufthansa Airlines to assist our elderly parents to resolve the issue and avoid stress when going back home

We purchased tickets from Lufthansa Airlines online in April, 2014 for our elderly parents who were coming to visit us from Belarus for the first time. The first trip went smoothly - they came from Minsk to Frankfurt then to Chicago, IL and finally to Charlotte, NC. However, they are supposed to fly back to Belarus soon (October *, 2014) and we have just realized how stressful and expensive this second trip will be... The tickets are from Charlotte, NC to Munich, Germany then to Frankfurt, Germany and finally to Minsk. The issue is that in order to get from Munich to Frankfurt they are supposed to have a regular tourist Schengen visa which nobody has ever mentioned about on the website where we purchased our tickets. I was looking through Lufthansa website thoroughly and was not able to see this information anywhere! I could not believe that when my friend accidentally mentioned it to me in our conversation (it happened to her family in past as well when they travelled with Lufthansa; they did not expect that situation either and were shocked to realize they needed Schengen visa to simply change the airplanes to reach USA which was their final destination). I called Lufthansa company several times ([redacted] on August [redacted], 2014 and then on September [redacted], 2014) and was asking different agents about the visa requirements for the trip mentioned above - both agents told me they thought we would be fine with no Schengen visas, however, they recommended us to contact German Consulate to make sure. I did contact German Consulate in Atlanta and was advised that our parents needed to apply for Schengen visas in person in Atlanta, GA by appointment only. The first available appointment was on Septmeber [redacted] The whole process for obtaining Schengen visa can last for 7 days or more after the appointment. It means most likely we won't be able to make it before their departure. I am the mother of 3 y. o. and 9 months old twins and a Nurse Practitioner student at the university; my husband has left for couple of weeks for his business trip to Ohio. In order for the parents to get to Atlanta (which will take 8 hours to get there and go back) I have to figure out the childcare and take them by myself because they do not speak neither good English nor German. I tried to call Lufthansa and explain them my circumstances; I also asked if we could possibly change the tickets the way that we did not need to obtain Schengen visas which we did not have any idea about in the first place. They gave me the reference number [redacted] and said it would cost me around $840.00 to change the tickets. I asked to check if we could find something cheaper several days before or after their trip. They said $840.00 was the best deal I could change those tickets for. I am extremely upset about the above situation because I think it is not fair to sell a product to customers and miss the important information. Are there many people who could think they will need a regular Schengen visa to make 1 hour flight from one airport to another? Especially, Lufthansa agents told me at once that the luggage is going to the final destination (Minsk, Belarus) with no need to pick it up in Munich or Frankfurt. I called my other friend who is a travel agent and even she was surprised by this issue! I wonder how many people get tricked buying those kind of tickets online and having Customs' issues in Germany due to misinformation?! We have a big family and fly outside of the United States on a yearly basis with kids but this is our first time we encounter such a problem. I would like to get some understanding and help from Lufthansa Airlines at the moment to resolve this unpleasant situation and assist our elderly parents to change their tickets avoiding stops in Munich and Frankfurt so they can get back to Belarus with no visa requirDesired Settlement: I would like to get some understanding and help from Lufthansa Airlines at the moment to resolve this unpleasant situation and assist our elderly parents to change their tickets avoiding $840.00 extra fees so they can get back to Belarus the same way they came to the US (with no visa requirements). I would also recommend Lufthansa Airlines to inform their future customers about the visa issues they may have in advance on their website.

Business

Response:

Dear

[redacted],

We regret to learn that we have

disappointed you and your family with the tickets purchased for your parents. Please be advised that due to German privacy

laws, we may only discuss the individual’s particular details with the

passenger directly. However, we are glad

to provide you with the general document information.

Each country’s government has its

own rules concerning visas, entry permits, duration of validity, etc., and

Lufthansa has no influence regarding their implementation. The airlines typically review the documents to assist the traveler and to ensure smooth onward travel since local

authorities impose severe fines for non-compliance of regulations. When our call center agents are asked about

transit regulations they will be happy to provide the information. However, ultimately

it is the responsibility of the individual passenger to ensure that he/she

possesses the proper and accurate documentation required for transport.

If your parents have additional

concerns, they may write to us directly at [redacted]

Lufthansa Customer Feedback[redacted]

Review: My parents, [redacted] and [redacted] are elderly. My father is a [redacted] survivor. Lufthansa airlines is clearly abusing him and taking advantage of him. They take his credit card information and put him on flights without the supervision of relatives. As a result, he often ends up stranded in Romania or in other dangerous situations. When he travels with this airline, he does not have access to a telephone or to family. He does not stay with relatives in Germany. This airline abuses him and denies him his rights as an American citizen. I believe this airline to have Neo- [redacted] ideology. I also believe this airline fails to meet EU standards.Desired Settlement: I require an explanation for the rude behavior. When I tried to contact them in the past, they were rude and ignored the complaint. They continue to steal my parents credit card information. They know that both of my parents have [redacted] and that they need special accommodation.

Business

Response:

Review: On June **, 2014 I flew from SFO to VCE and was regretfully rerouted to a Lufthansa flight from London to Venice. Three of my 4 pieces of luggage were lost by your airline. Two pieces were returned to me when my husband spent an hour of our vacation time searching through the lost and found at the airport in Rome. The reason he had to personally search for the luggage was because although the luggage was found by the airline, I was told that the luggage handlers are much too busy to return them to me and I would have to come look myself. The third piece has yet to be returned to me. Since that time I have spent hours emailing, trying to call to speak to someone about this issue, only to be met with voice mail boxes and recordings that I must make my complaint online. I have made my complaints online, to which end I receive an auto reply. The service I have received from Lufthansa is unacceptable and does not demonstrate customer care in any way. My complaint numbers issued by Lufthansa are: [redacted] (2), [redacted], and [redacted]Desired Settlement: I would like to be refunded the full limits of the Montreal Convention agreement. I have complied with every step of the process, itemizing my purchases and receipts for expenses incurred while without my luggage, and even mailing back the items I no long want.

Consumer

Response:

At this time, I have been contacted directly by Lufthansa German Airlines regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have heard from Lufthansa airlines and will be paid the special drawing rights that I am eligible for due to the lost luggage. However, my husband and son were also missing their luggage for 7 days and we are not being reimbursed for their out of pocket expenses. In a reply email to Lufthansa I asked what I need to do to itemize my refund request to indicate the expenses specifically related to my husband and son's missing luggage. That was on 12/**/14 and I am waiting to hear back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Thank you for your correspondence which was forwarded by the Butter Business

Bureau. We received authorization from our headquarters in Frankfurt to settle

with you for your baggage irregularity [redacted]. We regret the inconvenience

and additional expense you incurred and as well as the poor impression you

received. Liability for checked baggage is regulated by the Montreal Convention and is

limited to a maximum of SDR 1,131.00 for the total amount of baggage checked.

The “Special Drawing Right” is an international reserve asset and serves as a

unit of account for the International Monetary Fund as well as other

organizations/treaties. Liability for checked baggage is inclusive and covers

total loss, interim purchases, pilferage and damage. On December **, 2014 we have mailed a check for maximum liability of

USD1748.00, based on the currency exchange rate of June **, 2014. This check

represents settlement of your claim and this check will be sent to your Tucson

address and may be expected to arrive within the next week. [redacted], in closing, I would like to assure you that this situation is

not typical of the quality, reliable service we normally provide and hope to

have the opportunity to welcome you on board a Lufthansa flight again soon. We

wish you all the best for a Happy New Year and thank you for your continued

patience and understanding.Sincerely,

Lufthansa Customer Feedback North America

Business

Response:

Tell us why here...

Dear

[redacted],

Thank

you for your correspondence and for your cooperation in submitting your

receipts. We appreciate your patience while your claim for interim

purchases was reviewed.

We want to minimize your inconvenience by

assisting you with the costs of necessary purchases while without your bag. In

the event you wish to keep the items purchased, Lufthansa offers up to 100%

reimbursement for toiletries and 50% reimbursement for clothing against

original receipts and within the guidelines of airline liability.

Should you prefer 100% reimbursement, kindly

return all of the purchased items, excluding undergarments and toiletries, as

per the receipts submitted. Reimbursement is subject to the liability rules of

the Montreal Convention, which are applicable herein. Please mail your items to

the following address and indicate your reference numbers shown in the upper

right-hand corner of this letter:

Based

on the information and receipts submitted, you may expect a check to arrive

under separate cover in the amount USD502.33, representing reimbursement for

your interim expenses for the delayed bags (includes 100% for returned items).

This check may be expected within the next three weeks.

This

reimbursement is in addition to the max liability check of USD1748.00 requested

December **, 2014 for your daughters lost bag.

[redacted], we realize our actions cannot erase your displeasure; however it is

our hope you will draw on your positive experiences and offer us the

opportunity to welcome you on board in the future.

Sincerely,

Lufthansa

German Airlines

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am writing in regards to a flight ticket cancellation for myself, my wife and my daughter (booking codes: [redacted], [redacted]).

Please note that before cancelling it we contacted the Lufthansa office in the US early January where we were specifically told that after cancelling the tickets we will be eligible for a partial refund for the taxes unused on the second segment. With this in mind we cancelled the tickets as we were not able to travel at the dates booked and we were hoping to use any refunds towards the purchase of Lufthansa flight tickets later this year. Two to three weeks after the cancellation there were no refunds issued nor we were informed of the outcome of the refund process therefore we e-mailed our concerns and received a customer feedback ID [redacted]. This latest was not answered even as of today.

We called again the Lufthansa office and we were told that the ticket was recalculated and we will not receive any refunds. Even after explaining the preceding and the significant discrepancy in the information offered earlier that month to us there were no apologies offered to us. I still believe there was a serious mistake in this case as based on the booking code the [redacted] should have been able to retrieve all the specifics of the booking- even those that are for internal use only and offer the correct information. I would like to emphasize that if we would have received accurate information we would have not cancelled the three tickets but we would have tried to change the date.

Following this we contacted in writing the Lufthansa and requested either a refund or at least a credit towards future purchases with the airline. Our requests were denied and we were told that the [redacted] have not received extensive training. As of today, 3/*/2014 we were told that any future e-mails that we would send will be unanswered.Desired Settlement: We do believe we cannot be held responsible for an employee's error as we are looking at a total of three flight tickets. We would kindly request either a refund, a credit or a reinstatement of our tickets. We do believe that Lufthansa provided us with great service for a number of years and we would like to stay their customers for the years to come.

Business

Response:

Dear [redacted],

Thank you for your correspondence which has been forwarded by the RevDex.com. We are sorry if my colleagues have disappointed you with their

previous responses which was sent on February * and March *. Please be assured

that it is never pleasant to deny a customer's request; however we must operate

within certain guidelines to ensure everyone is treated equitably.

From the

information on the tickets purchased, we are able to discern that the original

tickets purchased were based on a discounted restricted non-refundable round

trip fare, valid for round trip travel only. Along with the discount, the fare

type purchased carries the condition that the possibility of a refund is

calculated based on the applicable one way fare for the portion flown. The

applicable one way fare is to be deducted from the original amount paid. The

published one way fare for the portion of the ticket used far exceeds the total

original amount paid including taxes.

As an accumulation of these facts, we cannot

offer a refund or credit of the unused portion of the discounted round trip

non-refundable ticket purchased including taxes. There is no residual value to these tickets and

therefore we are unable to provide you with the positive response you are

seeking.

[redacted], we regret that we are not able to meet your expectations in this particular case;

however we look forward to serving you and your family in the future.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately the feedback does not addresses the main

issue that I raised in my initial letter which is that we contacted the Lufthansa US

offices inquiring about the conditions attached to the flight tickets and we

were misinformed. Later when we requested explanations we were told that the Lufthansa

employee was not trained on this specific issue which I do understand but again

some kind of remedy needs to be available to a customer who did suffer a loss

by receiving erroneous information.

Additionally I showed flexibility in solving this situation

by requesting from Lufthansa the easiest possible way (reinstate tickets-if possible)

and at no cost for the Company to remediate the error which was made by one their

employees.

I would be happier to overlook this mistake if it would

not amount to three return long-haul flight tickets. Thank you for the detailed response that I received which explains the refund procedure of the Lufthansa.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We are sorry to have disappointed you once again. According to the history of

your reservation, you had contacted our Call Center and requested to cancel

your reservation and had requested a refund for the remaining value. Our staff

had advised you that the tickets were non-refundable as per the rules of the

ticketed fare; however they did send your request to our Refund Department to

determine if the unused taxes were still refundable on the unused flight tickets. We are sorry to hear that you may have misunderstood our staff since they did not advised you that the ticket or taxes would be

refunded; however they did inform you that they would send your ticket information

to our Refund Department so that they can determine if there was any refundable

tax value remaining. Our Refund

Department had correctly determined that the published one way fare for the

portion of the ticket used exceeded the total original amount paid including

taxes. Therefore, there is no residual refund value left on your tickets.

We have reviewed your case in detail and conclude that no

new information warrants a change in our decision and further considerations

will no longer be addressed.

Sincerely,

Review: My name is [redacted] I am writing this letter in regards to my missing items from my trip to Ethiopia on July *, 2013. I was traveling with my wife and my two young children. I was on flight number [redacted]Lufthansa airlines. On my way from Chicago to Germany, I left my wallet on the plane by my seat when we landed in Germany. I noticed that I didnt have it right after I got off the plane in Germany and immediately told them. We wanted to get my wallet right away because I had a lot of personal belongings and money in there. The airline told us that they had it and that we didnt have time to get it because we had to catch another flight, so they would mail it to us in Ethiopia. We waited in Ethiopia for it and contacted them again, but it never arrived. They actually send it to our apartment in Chicago while we were in Ethiopia. I had $700 in the wallet which I told the the airline about it Germany and when I had called them from Ethiopia. When we came back, there was no money in the wallet. All that was in the wallet was my ID. I was missing my money. We contacted the airline, emailed them, did everything they told us to but are not getting a proper response.We did this numerous times and did not receive and account. The airline should be held accountable for this because they did not give it to me right away and told me they would send it to me with all of my stuff inside to my country(Ethiopia), which they didnt. Financially, I need my money back and should have gotten in back from Lufthansa. They have not done anything to give us the money back and have not responded to us at all. This is why I am writing this letter. I am attaching a copy of my airline ticket and the sheet they send us with my wallet because that is all they send us. Something needs to be done about this as soon as possible.Desired Settlement: DesiredSettlementID: Refund

I want my money back.

Business

Response:

Email sent to passenger 4/**/14.

There is no liability on the part of the airline for items left behind by a passenger.

All that was found was returned.

Review: RESERVATION CODE [redacted]---

AIRLINE RESERVATION CODE [redacted] (LH)---

PATEL/GOVINDBHAI # [redacted]---

PATEL/SUBHADRABEN # [redacted].

RESERVATION CODE [redacted] ---

AIRLINE RESERVATION CODE [redacted] (LH)----

PATEL/GOVINDBHAI E-Ticket # [redacted] ---

PATEL/SUBHADRABEN E-Ticket # [redacted] ---

----------- The above are the details of the airticket I booked for my parents. Within one week of booking the ticket, I called in and requested a date change for the return journey from Mumbai to Orlando for both the passengers, as I mom decided to come early and my dad wanted to postpone his return journey. When I spoke to the customer service representative regarding this issue- I was assured that I can call back or get the dates changed one time at the airport at no additional cost. However to my surprise when I went to drop my parents to the Orlando airport, not only I had trouble adjusting the return journey date, but also could not check my luggage in to Mumbai. My parents were asked to check the luggage untill munich and would have to re-check-in at munich again. I have never heard of something like this. The flight was from orlando to Mumbai via chicago and munich.

Now, I am having a hard time changing the return journey date at no additional cost. Everytime, I call the 1-800 number outrageous amount is being proposed to change the return journey date.

We usually travel via continental and never had any such issues. As per the terms explained by the first customer service representative - I was assured I can do the "date change" at no additional cost, which did not hold true untill I actually tried doing that. At this point - I would like Lufthansa to change the dates on the retun journey for both my parents ( prepone one and postpone the other) at no additional cost. I am okay if the route gets changed as long as the origin is Mumbai and destination is Orlando.

I have emailed the "signed statement authorizing me to act on their behalf and a copy of my parent's government issued identification" to the email: [redacted]Desired Settlement: I would like to provide the dates to which I want the travel dates to get adjusted to

AIRLINE RESERVATION CODE [redacted] (LH)----

PATEL/GOVINDBHAI E-Ticket # [redacted] --- travel date desired anytime between ** April 2014 to ** April 2014 from Mumbai,India to Orlando,FL------AND-------------

PATEL/SUBHADRABEN E-Ticket # [redacted] --- travel date desired anytime between ** Feb 2014 to ** Feb 2014 from Mumbai,India to Orlando,FL.......Please send me the confirmation for the same............. I appreciate your help in this regard. Thank you

Consumer

Response:

At this time, I have been contacted directly by Lufthansa German Airlines regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,