Lufthansa German Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The issue in this complaint was resolved by the business and I am satisfied with the resolutionPlease mark it as such in your system.Thank you!
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Dear **and [redacted],? Thank you for your correspondence forwarded by The Revdex.comWe appreciate the opportunity to respond.? We sincerely regret that we caused you inconveniences due to the delayed delivery of your baggage on your trip to KrakowWe can imagine what it
meant for you to not having your necessary items as you had plannedIn your letter you stated that you needed to purchase some items in replacement.? ? Of course we will reimburse these costs to you according to the legal regulationsYou may receive reimbursement for half of the costs for outerwear, shoes and other items that you can use permanently, and the full cost for the replacement of underwear and toiletries.? ? Please scan and attach your receipts so we can review for proper compensationWe will reimburse via check, so please verify your mailing address in the United States and allow 2-weeks for processing.? Thank you for your understanding and we would be pleased if you gave us the opportunity to regain your trust in the near future.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It is not the matter of how Lufthansa has to go about their operations. This complaint is about the irregularities and inefficient behaviour of the Lufthansa staff to handle the situation and about the misinformation and wrong handling of the passengers that I am trying to project in my complaint. You are saying sorry for all that happened and want to escape the fact that we are the ones who had to bear the brunt psychologically and financially for what led to the situation. Earlier you had mentioned that you have gone through the recordings and based on that you mentioned that nothing was out of place. Now you are mentioned that you have no recording saved that you can refer to ?? You are trying to shrug off situations and want consumers to not act on them. You are not even consistent with your reasoning of things. Just by saying sorry is not to revert the harm and financial and mental pressures we had to go through to get out of situation. Yes, travelling with kids is tough and authorities not taking responsibilities of their issues is as stressful. I request you to kindly accept that your representatives who guided is during the process misguided us and led us to purchase tickets which were out of our regular  financial capacity and we need to be reimbursed for those.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],[redacted]'s feedback number is [redacted] and he was reimbursed in the amount of $149.62 USD on June *, 2015. This was for Property Irregularity Report [redacted] and represents 50% reimbursment for clothing and 100% for toiletries/undergarments while the one bag was...

delayed from May **, 2015 until May **, 2015.Sincerely,[redacted] Lufthansa German Airlines[redacted]Fax: ###-###-####Email: [redacted] lufthansa.com[redacted] Members of Star Alliance

Dear [redacted],
Thank you for your continued
correspondence. We can certainly understand your upset when you were charged an
additional fee to change your flights from Warsaw.
 
Your feelings given the
circumstances as described are certainly understandable.
A review of your ticket
indicates that the non-refundable restrictive purchased incorporate change fees
which do not provide any provisions for medical emergencies.
 
However, we would like to be
of assistance. We value your patronage and as goodwill the rebooking fee will
exceptionally be refunded. A check in the amount of USD300.00 will be received
within the next three weeks at your Huntington address.
 
We are grateful for the opportunity to review your
situation and look forward to welcome you on board under more pleasant
conditions
 
Sincerely,
Lufthansa German Airline

Revdex.com:At this time, my complaint, ID [redacted] regarding Lufthansa German Airlines has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I really appreciate that you took the time to Look into this matter. In London I was forced to pay $1562 to buy Tickets that I already purchased months before. But as a result of your agent error the tickets wereNever issued properly. I don't want to wait to get reimbursed for this You already sent me $668 as a partial payment For those tickets, but to be fair I need the remaining Balance of $894 now. I don't want to wait for other airlines or anything else. Let's settle this once and for all. I would really hate to go to a small court for Such amount. It would cost more in legal And attorneys' fees. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

sent 01SEP2016 Dear [redacted]
Thank you for
your correspondence forwarded by the Revdex.com and for the
opportunity to reply.
Our refund
department has advised that the USD300.00 fees were refunded. Two $300.00 fees
were credited to [redacted] on July *,...

2016 and one $300.00 fee was credited
to [redacted] on August **, 2016. Kindly allow two billing cycles for a credit
to appear on your credit card statement.
We appreciate having the opportunity
to respond and assure you of our interest to be of continued service
Sincerely,
B.M[redacted]

Dear [redacted],
 
We have
reviewed [redacted]’s reservation in regard to this complaint regarding his
return reservation from Los Angeles to Izmir via Munich originally booked for
June *, 2015. According to the file history, in October 2014 there was a summer
schedule...

change that cancelled our Munich to Izmir flight on June *. There was
an automated rebooking to leave 1 day earlier with a message to the reservation
owner and ticketing agent Orbitz. It would then be Orbitz’ responsibility to
notify the passenger since they are in possession of the passenger contact
information.
 
Then in
December 2014, our schedule Munich to Izmir changed which resulted in the
cancelled booking for their June *, 2015 flight.  Once again, the flight
was automatically rebooked, but this time to leave Los Angeles June [redacted]
connecting Munich to Izmir on June * since there was no service on June * from
Munich to Izmir. This information was sent to [redacted] to advise the passenger.
 
On January *, 2015, [redacted] had contacted our agency desk and was given a waiver to rebook
the passengers on an involuntary basis to possible more suitable flight. A day
later, [redacted] contacted our reservation call center and was advised to
contact [redacted] for rebooking since they had been given authorization to rebook
due to the schedule change. There was no other action taken in either
reservation ([redacted] and [redacted]).
 
[redacted]
has since been in contact with our refund department for a partial refund of 3
of the 4 partially used tickets. The ticket for [redacted], [redacted],
was refunded July **, 2015 in the amount of USD727.59. Tickets for [redacted]
[redacted], [redacted] and [redacted], [redacted], were refunded July **,
2015 each in the amount of USD728.59. All refunds are returned to the original
form of payment. The ticket for [redacted], [redacted], is fully used and
therefore no refund processed.N.M[redacted]
 
Lufthansa
Customer Relations North America

The passenger was advised by email on *APR2106 that the fare difference of USD326.00 is credited within 2 weeks. l  
Dear [redacted]
Thank you for your continued correspondence
forwarded by the Revdex.com.
 
As per our correspondence of April *, 2017, a
credit of USD326.00 is applied to the original form of payment within 2 weeks.
Allow 2 billing cycles for the credit to appear on your credit card statement.
 
Emails were sent on April * and today, April
**, advising the reissued ticket number:
 
[redacted]
 
Sincerely,
Lufthansa German Airlines

Regarding Revdex.com claim # [redacted]. Lufthansa customer relations department spoke with [redacted] and advised that the original reimbursement check has been stopped payment and a replacement check for USD402.00 is sent on November **, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was asking Lufthansa customer service department  , if for a new change on my return flight ,the first submitted /faxed ( see attached ) will be good to cover the second flight return request .I was told that the submitted medical document is good, for the both flight changes I made . The second flight change , was requested due to the aggravated medical condition , and a resubmission of the same document wice, is not required. Lufthansa was ignoring their policy regarding the flight changes due to passenger medical condition .The submitted medical document was covering the same medical condition .My request was to get an earlier flight to Boston , without any extra fees , based on the existing ( already submitted ) medical document .As long I was told that my  request can be accommodate , the customer service  was issuing the new flight thicket , without any fee regarding the change I was requesting. Luthansa is teeling me that the fees were processed at airport, prior boarding .The re- book / change flight fees are processed at upfront , by Luthansa costumer service .!! Thr reason why the customer service wasn't charged me that fee is was because the medical document tehy had (nad have ) on file ,  was incoformance with Lufthansa re-book policy withouth any fees - medical document , issued by an MD .   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID [redacted].I am attaching a copy of my ETicket and excess baggage fee I had to pay, as a result of flight cancellation by Lufthansa. Please help me resolve this issue...

urgently.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The feedback they provided doesn't satisfy my issue.  I sent a response to Lufthansa on 4/*/2017 that contained the following feedback: Hello,Thank you for your response.  I did not receive an email on April *, 2017, can you please resend it to me.  Also, can you please confirm I have the correct understanding of the next steps- First, within 2 weeks a credit will be processed for $326.  Then the credit will be applied to my original form of payment within two months.Based on this I assume that I will be credited the entire $326 and I do not have to provide my credit card information.  Can you please confirm I have the correct assumption.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

e]
 
This is picture of my sick father you think I want to fly living him like this I was waiting for hospice for him and I will contact news regarding this matter. In situations like this airlines making fortune  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],In regards to your Customer Relations Feedback claim for Total Loss we have paid the maximum liability amount as per the Montreal Convention. The Special Drawing Rights (SDR) is 1131 and converted to USD with the rate of exchange from the date of the original baggage delay of July...

*, 2016 equals $1603.00 USD.As your claim amount exceeds this amount we are only able to reimburse this amount. A check was sent to you on November **, 2016.We regret to hear of the inconvenience that was caused with the initial delayed bag and then our Central Baggage Tracing determining it as a Total Loss. Baggage is actively traced for 100 days then after this time it is retired from active tracing. However if the bag is located after this date it will be delivered to your permanent address that you provided on your Property Irregularity Report.Thank you for your understanding.Sincerely, Tanya C[redacted]

Dear [redacted],Lufthansa Customer Feedback received 4 separate feedback from [redacted] Law and all are now merged into one feedback [redacted]. We responded to [redacted] feedback on August **, 2015 and requested proof of ownership for the missing items of a pearl necklace/earrings and...

emerald/diamond earrings. [redacted] was provided with her feedback number and to send the requested scanned copies of proof of ownership to [redacted]. We have not received a reply thus far.Sincerely,Tanya C[redacted]Customer Feedback North America Lufthansa German Airlines[redacted]
[redacted]Fax: ###-###-####Email: [redacted]lufthansa.comaustrian.comMembers of Star Alliance