Lufthansa German Airlines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: e] This is picture of my sick father you think I want to fly living him like this I was waiting for hospice for him and I will contact news regarding this matterIn situations like this airlines making fortune In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

sent 01SEP2016 Dear [redacted] Thank you for your correspondence forwarded by the Revdex.com and for the opportunity to reply Our refund department has advised that the USDfees were refundedTwo $fees were credited to [redacted] on July *, and one $fee was credited to [redacted] on August **, Kindly allow two billing cycles for a credit to appear on your credit card statement We appreciate having the opportunity to respond and assure you of our interest to be of continued service Sincerely, B.M***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I will await the weeks for processing and credit card cycles to confirm the credit has been receivedIf not received I will open another ticket with the Revdex.com.? Sincerely, [redacted] ?

Dear [redacted] ***,? Thank you for your correspondence and for your patience awaiting our reply We are grateful for the opportunity to address your concerns.? Situations which are beyond the passengers’ control may negatively affect travel plansWe can certainly understand your disappointment and frustration that you were unable to find a quick resolution to your ticketing situation.We regret the resulting inconvenience for you Regrettably, we must inform you that the type of tickets you purchased are non-refundable and do not allow changes.? With regard to the refund of any unused taxes, we must refer you to your travel agency that issued your ticketsPlease also note that Customer Feedback has no authority to offer ticket refunds of any kind, even in difficult situations such as yoursAny such requests must be addressed with the issuing travel agencyOur response may not be the one anticipated and we regret not being able to offer you more assistance.? Rest assured our position in no way suggests that we are insensitive to what happened.? We remain committed to quality customer service and hope that you will reconsider and allow us the opportunity to welcome you on board Lufthansa again Sincerely, B B [redacted] Customer Relations North America Lufthansa German Airlines [redacted] ? [redacted] ***? [redacted] ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

"Times New Roman Please see the response sent in reply to ID [redacted] From: AW/P-C, NYC CUSTOMER RELATIONS NORTH AMERICA Sent: Monday, January 18, 4:PMTo: ' [redacted] @***.COM'Subject: [redacted] / [redacted] Dear [redacted] , Thank you for your correspondence The USD is refund handling fee which applies for fully flexible tickets in Nigerian marketOur refund department contacted the passenger [redacted] in December regarding this issueField Office denied waiving this fee Exceptionally, your request for a refund has been forwarded to our refund departmentKindly allow three weeks for review and processing to the original form of payment and allow two billing cycles for a credit to appear on a credit card statement Sincerely, BM***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I really appreciate that you took the time to Look into this matterIn London I was forced to pay $to buy Tickets that I already purchased months beforeBut as a result of your agent error the tickets wereNever issued properlyI don't want to wait to get reimbursed for this You already sent me $as a partial payment For those tickets, but to be fair I need the remaining Balance of $nowI don't want to wait for other airlines or anything elseLet's settle this once and for allI would really hate to go to a small court for Such amountIt would cost more in legal And attorneys' fees In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , [redacted] 's feedback number is [redacted] and he was reimbursed in the amount of $USD on June *, This was for Property Irregularity Report [redacted] and represents 50% reimbursment for clothing and 100% for toiletries/undergarments while the one bag was delayed from May **, until May **, 2015.Sincerely, [redacted] Lufthansa German Airlines [redacted] ***Fax: ###-###-####Email: [redacted] lufthansa.com [redacted] Members of Star Alliance

Revdex.com:At this time, my complaint, ID [redacted] regarding Lufthansa German Airlines has been resolved on 0116, I had gotten an email from United Airlines asking for receipts to be mailed to them for reimbursement, which I did and I just found out today that my father is being issued a check that has been sent to Liberty Travel I believe the reason he is getting a check is because of your efforts I am so sorry I forgot to mention that I had gotten an email from them, it was actually United who responded, not Lufthansa, so this is where the confusion was I was going through a busy time a few weeks ago with work and I sent in the receipts, and I never followed up with them because it's very difficult to get through on the phone, and it takes them months to respond to emails, please accept my apology and thank you again for assisting my father with this important matter I am very satisfied with the services of Revdex.com and this is the second time in two months that there were issues from the airline strike that you helped with, I am so happy that thanks to you and the Revdex.com he is getting his money in a timely fashion, thank you so much! Sincerely, [redacted] ***

To book a family vacation flight, I paid extra money to reserve a seat on a Lufthansa flight, in order to sit with my familyLufthansa made a typo to my name on my reserved ticketWe have been on the phone for days now, trying to reserve the issueThey keep telling us that we might lose the seat reservation altogether because of THEIR mistakeI have started to get really frustrated, and have told them that I expect this to be resolved, and that I get my seat as originally booked, as i) I paid extra money for this reservation and ii) this is THEIR mistakeVery, very frustratedThey are causing a lot of pre-travel stress, and the issue has yet to be resolved

The passenger was advised by email on *APRthat the fare difference of USDis credited within weeksl Dear [redacted] Thank you for your continued correspondence forwarded by the Revdex.com As per our correspondence of April *, 2017, a credit of USDis applied to the original form of payment within weeks Allow billing cycles for the credit to appear on your credit card statement Emails were sent on April * and today, April **, advising the reissued ticket number: [redacted] Sincerely, Lufthansa German Airlines

Denied refund request. Passengers are not entitled to refund. The tickets were used for transportation. On behalf of Lufthansa, sent email with apology for inconvenience and 5000 bonus miles to mileage program... of their choosing. The ||USD$100 fee (which Lufthansa agreed to waive due to passenger’s illness) has been credited back to the original form of payment. Copy of our response is below. Thank you. June 8, 2015 [redacted] /bb Dear [redacted] Thank you for your letter written on behalf of your parents, [redacted] and [redacted] and for your patience awaiting our reply. Although the cause for your writing is less than positive, we very much appreciate your taking the time to describe their recent experience. Your email clearly expresses your disappointment in our performance and we would like to extend a sincere apology for any negative impression that may have been created when your parents were unable to travel. We want to provide our customers with the level of quality they have come to rely upon from us; your feedback helps us to identify those areas where improvement may be needed. We strive to offer a streamlined, seamless product, which will make travel easier for and ultimately benefit our customers. Regrettably, you report that your parent’s experience proved to the contrary. We understand that due to your father’s medical condition and his treatment, you changed the return dates to departing on May 7, 2015 from New York (JFK) to Frankfort (FRA), Frankfort (FRA) to Vienna (VIE), Vienna (VIE) to Tehran (IKA). We regret the promised waiver of the change fee was overlooked when reissuing their tickets. This amount has been credited back the original form of payment on May 22, 2015. Kindly note that we, as an airline, cannot undertake any examination of passengers' identities or travel documents when they book their tickets. Therefore, the onus is on the passengers, to have the valid entry documents, ready at hand. Passengers are responsible for contacting the branches of the Embassies or Consulates of the countries they are travelling to in order to ensure updated information on all travel regulations. Additionally, we indicate on our website the travel tip: Make sure your passport validity meets new government requirements. Also, check that you have all necessary travel documents. As such, airlines bear no responsibility for consequential damages arising from a situation in which a passenger does not have the required documentation. Therefore, Lufthansa is not liable for loss or expenses due to failure to comply with these provisions. Without a doubt the situation in which you found yourselves, regarding their lack of necessary documentation for travel, called for sensitivity. We apologize of you felt our staff was insensitive to your parents’ situation. We are unable to comply with your refund, since the tickets were used for travel. However, when our service fails to meet with our customer’s perceived expectation we feel it is important to acknowledge this and appeal for a degree of understanding. Therefore, as frequent travelers, we would be pleased to credit 5000 (maximum allowance) bonus miles each to the Star Alliance mileage program of your choosing for your parents, as our goodwill gesture. Please advise their mileage account numbers our handling of the mileage accrual. Mr. Asghari, thank you again for bringing this matter to our attention. We welcome the opportunity to regain your family’s confidence in Lufthansa. With kind regards, B B [redacted] Customer Relations Lufthansa German Airlines 1640 Hempstead Turnpike East Meadow, NY 11554 Fax: ###-###-#### E-Mail: [email protected] www.lh.com

Dear [redacted] ,In regards to your Customer Relations Feedback claim for Total Loss we have paid the maximum liability amount as per the Montreal ConventionThe Special Drawing Rights (SDR) is and converted to USD with the rate of exchange from the date of the original baggage delay of July *, equals $USD.As your claim amount exceeds this amount we are only able to reimburse this amountA check was sent to you on November **, 2016.We regret to hear of the inconvenience that was caused with the initial delayed bag and then our Central Baggage Tracing determining it as a Total LossBaggage is actively traced for days then after this time it is retired from active tracingHowever if the bag is located after this date it will be delivered to your permanent address that you provided on your Property Irregularity Report.Thank you for your understanding.Sincerely,? Tanya C***

I cannot believe there is no history of how & who brought lufthansa german airlines to charlotte, nc! My father lived & breathed lufthansa german airlines when I was growing up! My dad was always telling me things about lufthansa german airlines! I was able to fly on a lufthansa airplane or two when I traveled to europe with my day & family! It would be nice to read about the person who is responsible for bringing lufthansa german airlines to charlotte, nc! Mrs. Kathy crews

please refer to our response dated February, **, below:Dear *** ***:Thank you for your inquiry date, January**, 2015.Please be advised that both Miles&More accounts are closed at the request of *** ***Don't hesitate to contact us if you have any further
questions.Sincerely,Lufthansa Customer Feedback

The passenger was advised by email on *APRthat the fare difference of USDis credited within weeksl
Dear *** ***
Thank you for your continued correspondence
forwarded by the Revdex.com
As per our correspondence of April *, 2017, a
credit of USDis applied to the original form of payment within weeks
Allow billing cycles for the credit to appear on your credit card statement
Emails were sent on April * and today, April
**, advising the reissued ticket number:
*** *** ** *** *** ** *** *** *** ** *** *** **
***
Sincerely,
Lufthansa German Airlines

At this time, I have been contacted directly by Lufthansa German Airlines regarding complaint ID ***, however my complaint has NOT been resolved because:
I need to supply them with receipts because they are willing to reimburse me for a limo and hotels and meals, once I submit the
receipt, I will be reimbursed I haven't yet submitted the receipts to them,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was asking Lufthansa customer service department , if for a new change on my return flight ,the first submitted /faxed ( see attached ) will be good to cover the second flight return request .I was told that the submitted medical document is good, for the both flight changes I made The second flight change , was requested due to the aggravated medical condition , and a resubmission of the same document wice, is not requiredLufthansa was ignoring their policy regarding the flight changes due to passenger medical condition .The submitted medical document was covering the same medical condition .My request was to get an earlier flight to Boston , without any extra fees , based on the existing ( already submitted ) medical document .As long I was told that my request can be accommodate , the customer service was issuing the new flight thicket , without any fee regarding the change I was requestingLuthansa is teeling me that the fees were processed at airport, prior boarding .The re- book / change flight fees are processed at upfront , by Luthansa costumer service .!! Thr reason why the customer service wasn't charged me that fee is was because the medical document tehy had (nad have ) on file , was incoformance with Lufthansa re-book policy withouth any fees - medical document , issued by an MD .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Lufthansa Customer Feedback received separate feedback from *** *** *** Law and all are now merged into one feedback ***We responded to *** *** feedback on August **, and requested proof of ownership for the missing items of a pearl necklace/earrings and
emerald/diamond earrings*** *** was provided with her feedback number and to send the requested scanned copies of proof of ownership to ***We have not received a reply thus far.Sincerely,Tanya C***Customer Feedback North America Lufthansa German Airlines*** *** ***
*** *** ** ***Fax: ###-###-####Email: ***lufthansa.comaustrian.comMembers of Star Alliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm disappointed beyond words in your customer serviceThe worst customer service experience everI believe I should at least receive dollars to replace my ringsIn addition to my loss the time and energy I wasted going to the airport every single night while in Addis Ababa should be consideredThey kept saying it should arrive on the next flightNone of the representative gave me accurate information.
Sincerely,
*** ***