Lufthansa German Airlines

Revdex.com:At this time, my complaint, ID [redacted] regarding Lufthansa German Airlines has been resolved on 0116, I had gotten an email from United Airlines asking for receipts to be mailed to them for reimbursement, which I did and I just found out today that my father is being issued a check that has been sent to Liberty Travel I believe the reason he is getting a check is because of your efforts I am so sorry I forgot to mention that I had gotten an email from them, it was actually United who responded, not Lufthansa, so this is where the confusion was I was going through a busy time a few weeks ago with work and I sent in the receipts, and I never followed up with them because it's very difficult to get through on the phone, and it takes them months to respond to emails, please accept my apology and thank you again for assisting my father with this important matter I am very satisfied with the services of Revdex.com and this is the second time in two months that there were issues from the airline strike that you helped with, I am so happy that thanks to you and the Revdex.com he is getting his money in a timely fashion, thank you so much! Sincerely, [redacted] ***

To book a family vacation flight, I paid extra money to reserve a seat on a Lufthansa flight, in order to sit with my familyLufthansa made a typo to my name on my reserved ticketWe have been on the phone for days now, trying to reserve the issueThey keep telling us that we might lose the seat reservation altogether because of THEIR mistakeI have started to get really frustrated, and have told them that I expect this to be resolved, and that I get my seat as originally booked, as i) I paid extra money for this reservation and ii) this is THEIR mistakeVery, very frustratedThey are causing a lot of pre-travel stress, and the issue has yet to be resolved

The passenger was advised by email on *APRthat the fare difference of USDis credited within weeksl Dear [redacted] Thank you for your continued correspondence forwarded by the Revdex.com As per our correspondence of April *, 2017, a credit of USDis applied to the original form of payment within weeks Allow billing cycles for the credit to appear on your credit card statement Emails were sent on April * and today, April **, advising the reissued ticket number: [redacted] Sincerely, Lufthansa German Airlines

Denied refund request. Passengers are not entitled to refund. The tickets were used for transportation. On behalf of Lufthansa, sent email with apology for inconvenience and 5000 bonus miles to mileage program... of their choosing. The ||USD$100 fee (which Lufthansa agreed to waive due to passenger’s illness) has been credited back to the original form of payment. Copy of our response is below. Thank you. June 8, 2015 [redacted] /bb Dear [redacted] Thank you for your letter written on behalf of your parents, [redacted] and [redacted] and for your patience awaiting our reply. Although the cause for your writing is less than positive, we very much appreciate your taking the time to describe their recent experience. Your email clearly expresses your disappointment in our performance and we would like to extend a sincere apology for any negative impression that may have been created when your parents were unable to travel. We want to provide our customers with the level of quality they have come to rely upon from us; your feedback helps us to identify those areas where improvement may be needed. We strive to offer a streamlined, seamless product, which will make travel easier for and ultimately benefit our customers. Regrettably, you report that your parent’s experience proved to the contrary. We understand that due to your father’s medical condition and his treatment, you changed the return dates to departing on May 7, 2015 from New York (JFK) to Frankfort (FRA), Frankfort (FRA) to Vienna (VIE), Vienna (VIE) to Tehran (IKA). We regret the promised waiver of the change fee was overlooked when reissuing their tickets. This amount has been credited back the original form of payment on May 22, 2015. Kindly note that we, as an airline, cannot undertake any examination of passengers' identities or travel documents when they book their tickets. Therefore, the onus is on the passengers, to have the valid entry documents, ready at hand. Passengers are responsible for contacting the branches of the Embassies or Consulates of the countries they are travelling to in order to ensure updated information on all travel regulations. Additionally, we indicate on our website the travel tip: Make sure your passport validity meets new government requirements. Also, check that you have all necessary travel documents. As such, airlines bear no responsibility for consequential damages arising from a situation in which a passenger does not have the required documentation. Therefore, Lufthansa is not liable for loss or expenses due to failure to comply with these provisions. Without a doubt the situation in which you found yourselves, regarding their lack of necessary documentation for travel, called for sensitivity. We apologize of you felt our staff was insensitive to your parents’ situation. We are unable to comply with your refund, since the tickets were used for travel. However, when our service fails to meet with our customer’s perceived expectation we feel it is important to acknowledge this and appeal for a degree of understanding. Therefore, as frequent travelers, we would be pleased to credit 5000 (maximum allowance) bonus miles each to the Star Alliance mileage program of your choosing for your parents, as our goodwill gesture. Please advise their mileage account numbers our handling of the mileage accrual. Mr. Asghari, thank you again for bringing this matter to our attention. We welcome the opportunity to regain your family’s confidence in Lufthansa. With kind regards, B B [redacted] Customer Relations Lufthansa German Airlines 1640 Hempstead Turnpike East Meadow, NY 11554 Fax: ###-###-#### E-Mail: [email protected] www.lh.com

Dear [redacted] ,In regards to your Customer Relations Feedback claim for Total Loss we have paid the maximum liability amount as per the Montreal ConventionThe Special Drawing Rights (SDR) is and converted to USD with the rate of exchange from the date of the original baggage delay of July *, equals $USD.As your claim amount exceeds this amount we are only able to reimburse this amountA check was sent to you on November **, 2016.We regret to hear of the inconvenience that was caused with the initial delayed bag and then our Central Baggage Tracing determining it as a Total LossBaggage is actively traced for days then after this time it is retired from active tracingHowever if the bag is located after this date it will be delivered to your permanent address that you provided on your Property Irregularity Report.Thank you for your understanding.Sincerely,? Tanya C***

I cannot believe there is no history of how & who brought lufthansa german airlines to charlotte, nc! My father lived & breathed lufthansa german airlines when I was growing up! My dad was always telling me things about lufthansa german airlines! I was able to fly on a lufthansa airplane or two when I traveled to europe with my day & family! It would be nice to read about the person who is responsible for bringing lufthansa german airlines to charlotte, nc! Mrs. Kathy crews

please refer to our response dated February, **, below:Dear *** ***:Thank you for your inquiry date, January**, 2015.Please be advised that both Miles&More accounts are closed at the request of *** ***Don't hesitate to contact us if you have any further
questions.Sincerely,Lufthansa Customer Feedback

The passenger was advised by email on *APRthat the fare difference of USDis credited within weeksl
Dear *** ***
Thank you for your continued correspondence
forwarded by the Revdex.com
As per our correspondence of April *, 2017, a
credit of USDis applied to the original form of payment within weeks
Allow billing cycles for the credit to appear on your credit card statement
Emails were sent on April * and today, April
**, advising the reissued ticket number:
*** *** ** *** *** ** *** *** *** ** *** *** **
***
Sincerely,
Lufthansa German Airlines

At this time, I have been contacted directly by Lufthansa German Airlines regarding complaint ID ***, however my complaint has NOT been resolved because:
I need to supply them with receipts because they are willing to reimburse me for a limo and hotels and meals, once I submit the
receipt, I will be reimbursed I haven't yet submitted the receipts to them,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was asking Lufthansa customer service department , if for a new change on my return flight ,the first submitted /faxed ( see attached ) will be good to cover the second flight return request .I was told that the submitted medical document is good, for the both flight changes I made The second flight change , was requested due to the aggravated medical condition , and a resubmission of the same document wice, is not requiredLufthansa was ignoring their policy regarding the flight changes due to passenger medical condition .The submitted medical document was covering the same medical condition .My request was to get an earlier flight to Boston , without any extra fees , based on the existing ( already submitted ) medical document .As long I was told that my request can be accommodate , the customer service was issuing the new flight thicket , without any fee regarding the change I was requestingLuthansa is teeling me that the fees were processed at airport, prior boarding .The re- book / change flight fees are processed at upfront , by Luthansa costumer service .!! Thr reason why the customer service wasn't charged me that fee is was because the medical document tehy had (nad have ) on file , was incoformance with Lufthansa re-book policy withouth any fees - medical document , issued by an MD .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Lufthansa Customer Feedback received separate feedback from *** *** *** Law and all are now merged into one feedback ***We responded to *** *** feedback on August **, and requested proof of ownership for the missing items of a pearl necklace/earrings and
emerald/diamond earrings*** *** was provided with her feedback number and to send the requested scanned copies of proof of ownership to ***We have not received a reply thus far.Sincerely,Tanya C***Customer Feedback North America Lufthansa German Airlines*** *** ***
*** *** ** ***Fax: ###-###-####Email: ***lufthansa.comaustrian.comMembers of Star Alliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm disappointed beyond words in your customer serviceThe worst customer service experience everI believe I should at least receive dollars to replace my ringsIn addition to my loss the time and energy I wasted going to the airport every single night while in Addis Ababa should be consideredThey kept saying it should arrive on the next flightNone of the representative gave me accurate information.
Sincerely,
*** ***

Dear *** ***, Revdex.com*** Thank you for your continued correspondenceWe are sorry that our reply did not meet your expectationsWhile we would like to offer special consideration in cases such as yours, we are unable to honor the many requests that we receive from others in similar situationsWe follow a consistent policy to ensure that Lufthansa is fair to everyone who travels with us. We have no doubt that your experience was unsettling and we renew our apologies for the poor impression you receivedYou have made it very clear that you are upset and disappointed with LufthansaKindly understand that consideration of a partial refund is not possible as the Lufthansa tickets you purchased were nonrefundable and the rules of the fare applyWe are unable to waive any fees due to another airlines flight irregularity that is ticketed separately. In closing, it is our genuine wish that you will give us the opportunity to regain your confidence on board a Lufthansa flight in the future. Sincerely, MsJR***______________________________ Customer Relations North America Lufthansa German Airlines*** *** ***
*** *** ** ***
*** *** *** *** ***
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The miles have not been credited on *** ***' *** Mileage Plus account since the last name on his account (***) and the last name on the ticket (*** ***) do not match. *** *** needs to send documentation reflecting that the two different last names are one and the same
person. Since Lufthansa has no control over ***'s mileage program, may we respectfully suggest *** *** contact *** at *** for further assistance and clarification.Regards,
Linda S***
Customer Feedback Nortth America
Lufthansa German Airlines

At this time, I have been contacted directly by Lufthansa German Airlines regarding complaint ID ***, however my complaint has NOT been resolved because:
I need to supply them with receipts because they are willing to reimburse me for a limo and hotels and meals, once I submit the
receipt, I will be reimbursed I haven't yet submitted the receipts to them,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The issue in this complaint was resolved by the business and I am satisfied with the resolutionPlease mark it as such in your system.Thank you!
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Lufthansa German Airlines regarding complaint ID ***I have emailed the person in charge of my case, Ricardo, and have not heard backI have called several times and receive the same answer - that they will notify Ricardo
and reach out the Accounting office (which is in Germany)I have not heard any repliesSincerely,*** ***

Dear *** and *** ***,
Thank you for your continued correspondence
We were sorry to hear that your family was unable to travel as planned on August
** on your connecting flight to Washington due to security breach at the Frankfurt
airportAs an airline, we would have
obviously preferred to operate this
flight as scheduledWe understand that the unclear nature of the situation was
very uncomfortable for our passengers, as our staff also received a limited
amount of information from the airport security authorities
We regret that you had to wait for a
very long time on line at our service counter for the rebooking of your flight,
as well as on hold for the Call Center, especially since you were traveling
with young childrenAlthough Lufthansa is prepared for irregularity
situations, it was not easy to care for such an overabundance of passengers all
at once
We understand that you were extremely
unsatisfied with staff and you rightly expect our local staff to offer every
assistanceWe sincerely apologize that this was not the case on August **;
although Lufthansa is prepared for irregularity situations, it was
not easy to care for such a dimension
of passengers at onceOn behalf of Lufthansa, we sincerely apologize for the
disruption to your travel plans and all inconveniences
When unexpected flight irregularities
do occur, we expect our staff to assist all passengers and to do everything in
their power to hold inconvenience to a minimumIn these instances, passengers
are rebooked to their final destination at the earliest
opportunity, subject to availability
of seatsAccording to the history of your reservation, our staff had
waitlisted your family for the following day on *** to WashingtonWe
understand the flights were later changed to ***, operated by UA; however
you had decided to upgrade to the Business Class compartment on the earlier
flight *** since the economy class had been fully bookedUnfortunately, we
are unable to provide you with the positive response you are seeking regarding refund
of the fare difference
We would like to inform you that the
irregularity you experienced was out of our control and therefore Lufthansa is
not liableAs previously indicated in our prior reply to you, we have already mailed
a check for USDto you as a contribution toward your direct care expenses due
to your extended stay at the airport since you were unable to overnight at a
hotel because you did not have a Schengen visa which is required by the German
government in order to leave the airport
We regret that we were not able to
meet your expectations on your recent journey; however it would be a great
privilege if you allowed us to welcome you and your family on board a future
Lufthansa flight once again
Sincerely,
AA***
Customer Relations North America
Lufthansa German Airlines

Dear *** ***, Thank you for the correspondence forwarded by the Revdex.comWe appreciate the opportunity to respond As per the conversation of September *, a request for refund has been forwarded to our refund departmentPlease allow two weeks for review and processing to the original form of payment and two billing cycles for a credit to appear on an credit card statement

Dear *** ***,
Thank you for your continued
correspondenceWe can certainly understand your upset when you were charged an
additional fee to change your flights from Warsaw
Your feelings given the
circumstances as described are certainly understandable
A review of your ticket
indicates that the non-refundable restrictive purchased incorporate change fees
which do not provide any provisions for medical emergencies
However, we would like to be
of assistanceWe value your patronage and as goodwill the rebooking fee will
exceptionally be refundedA check in the amount of USDwill be received
within the next three weeks at your Huntington address
We are grateful for the opportunity to review your
situation and look forward to welcome you on board under more pleasant
conditions
Sincerely,
Lufthansa German Airline