[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings Regards, [redacted]
Please let me know what urgent care center you visited because I'm pretty certain we posted notices advising that [redacted] was non-participating with Phoenix Children's Hospital
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joseph M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Phoenix Children's Hospital was very quick to respond as soon as a complaint was filed with Revdex.comHowever, according to the pattern from the past year, I am still expecting to receive harassing phone calls and collection notices within three weeksI will consider this issue resolved when I have a letter in writing from the company stating that I have a zero balance and three weeks has past without any phone calls and threatening letters
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.What I don't get is why the bill is under my wife name, there is no reason for that, and why there is a charge almost one year after the service. Regards,*** ***
Phoenix Children's Hospital has decided to adjust the bad debt balance of $and have any entries removed from the parent's credit report. There was no fradulent billing on the part of Phoenix Children's Hospital (PCH) as our clinics are all registered as hospital-based clinics and as such, are allowed to bill facility charges in addition to the physician charge. Please feel free to call me at *** if you have additional questions
The account for DOS 8/26/was billed correctly and no fradulent billing exist The physician services located in Gilbert are now part of Phoenix Children's Hospital (PCH) PCH clinics are all registered as hospital based clinics which means that our families are billed a physician
charge and a facility charge The physician charge on this DOS incurred a $copay and the facility charge incurred a $deductible The deductible had not been met at the time of service and therefore applied to this visit by your insurance The $is currently with a Bad Debt agency so please feel free to call me if you have additional questions.Sincerely,*** ***Hospital Revenue Cycle Manager
The response from Phoenix Children's Hospital is the same right now, as it was four weeks ago, when I was first notified they reponded to my Revdex.com complaintI do not consider "refund under review--process could take
up to six weeks" an acceptable resolution to this complaintA review is not a positive response that the refund has been approved and is on its wayIndeed, PCH could very easily decide, after their "review," to reject my request for the refund of payment that should be returned to meI am attaching, once again, the Explanation of Benefits form provided to me from our health insurer, Banner Health PlansThe statement clearly states that I have no financial member responsibility for this claimAlong with the payment to PCH, I made two payments to two other providers, and after Banner reimbursed them for their services, both companies mailed us a reimbursement check for the payments we sent themLegally, PCH has the same responsibility to return this moneyI paid PCH nearly $that they were not owed, and that money must be refunded to me. PCH should be ashamed of its outright refusal, despite several phone calls and inquiries, and even assurances by their own customer service representatives, to refund this moneyThey have put me family through nearly one year of stress, first sending statements they never should have sent, and then sending us to collections, when they assured us they wouldn'tI condemn their behavior in this matter in the strongest terms, and will not let this complaint go until that money is refunded to me
Thank you for your time and attention,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
Message received from PCH:
The account for DOS 8/26/was billed correctly and no fradulent billing existThe physician services located in Gilbert are now part of Phoenix Children's Hospital (PCH) PCH clinics are all registered as hospital based clinics which means that our families are billed a physician charge and a facility charge The physician charge on this DOS incurred a $copay and the facility charge incurred a $deductible. The deductible had not been met at the time of service and therefore applied to this visit by your insurance. The $is currently with a Bad Debt agency so please feel free to call me if you have additional questions
Sincerely,
*** ***
Hospital Revenue Cycle Manager
***
This response did not address this dispute and is a continuation of the Phoenix Children's Hospital's refusal to address the root of the problem
The response did not explain the discrepancy and provide documentation for the difference between the billing for a similar visit with the same procedure on August 13, to the exact same facility, and the visit in question on August 26,
I was not told about these chargesI did not sign any documentation agreeing to these chargesPhoenix Children's Hospital has not provided documentation showing that these "Facility charges" were disclosed to me and that I agreed to them on August 26, It is a fact that they (doctor's office personnel) did NOT disclose these charges to me. That fact makes this billing fraudulent. Phoenix Children's hospital has not proven otherwise. I did not receive any notification I would responsible for additional charges at the time of the office visit In fact, I was told the opposite on the day of the visitI was told I did not need to pay anything. Simple logic indicates that based on past billing and past visits where these 'Facility charges' did not exist, there is no reason that I should expect these charges to be made at a later time for the visit in question
I spoke with *** *** on 05/28/from Phoenix Children's Hospital at 4:38pm for nearly minutes. In that conversation I was told this would be "pulled back" from the debt collector and her 'Director' would contact me by June 9, to further discuss my concerns. *** also indicated there appeared to be inconsistencies in the billing as she looked at her computer while we were talking on the phone.. I'm not sure if this response by *** *** is considered that 'contact'. If it is, it fails to address my main dispute which is a full accounting by Phoenix Children's Hospital of the significant discrepancy between what the doctor's office personnel told me, billing in past visits (for the same thing) and how I (and my insurance) are being billed this time. This response is not completely consistent with what I was told by *** ***
I left a message at *** on 05/29/at 2:47pm for *** *** to call me back
Regards,
*** ***
Please let me know what urgent care center you visited because I'm pretty certain we posted notices advising that [redacted] was non-participating with Phoenix Children's Hospital.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that we have
had multiple discussions with PCH in an attempt to resolve this issue and make
them aware of the incorrect billing that has taken place. In fact, beginning on 9/25/16, within the
first week of receiving the bill, we contacted PCH five times regarding this
billing error, each time escalating to another level of management. While I did not get the name of the first
person we spoke with, I did note that future conversations were with Claudia,
Kenyatta, Dianna Sierra, and finally, Wanda Bartels. We
were billed an exorbitant, incorrect amount for a standard, scheduled
appointment. There was no “operating
room” and he received no “surgical services”.
The incorrect bill was not reflective of the amount quoted to us at the
time of scheduling the appointment, nor was it reflective of the minimal services
my son received in the twenty minutes he spent in the room. During the very first interaction, PCH
offered a 50% discount off the bill. We
explained that we were not looking for a discount; we simply were requesting a
bill that correctly reflected the services quoted and received. Additionally, we requested the detailed records
from the appointment, both billing and medical, from PCH. We were
told it would take approx. 30 days to receive the medical records and that the
billing record would be a single line item – “Ancillary
Services”. PCH continued to offer 50% off the bill and said the
offer would expire within 7 days. We asked PCH to put their offer in
writing as we have had miscommunication with them regarding billing since
scheduling the appointment. This is very standard practice in any
financial negotiation. PCH (specifically,
Dianna S[redacted] and Wanda Bartels[redacted] [redacted]We have and continue to ask
only that PCH acknowledge the error in billing and present to us a new bill
correctly reflecting our $60 co-pay for a regularly scheduled appointment with
an orthopedic dr. Unfortunately, his is not an
issue we alone have had with PCH. As
reflected on the Revdex.com and other sites, many families, like us, have gone through
this headache while trying to care for the medical needs of their children. Unfortunately, PCH appears to be in the habit
of practicing creative billing and deceiving the public for monetary gain. It is for this reason that we, along with
many others, have been forced to file complaints with the Revdex.com, The Department
of Insurance, the Medical Board, Yelp, Google, and our State
Representatives. Additionally, at the
advice of both our insurance agent and our representative at BCBSAZ, we have
filed a case with the BCBSAZ Fraud Department.We
would have never made an appointment at this facility if we had known they
would re-code our appointment upon our arrival in an attempt to collect more
money. We
sincerely hope that PCH will re-consider our plea to correct the error in
billing. Upon their doing so, we are
more than happy to promptly pay our $60 co-pay amount for the standard,
scheduled, middle-of-the-day appointment our son had with the orthopedic dr.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joseph M[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings Regards, [redacted]
Please let me know what urgent care center you visited because I'm pretty certain we posted notices advising that [redacted] was non-participating with Phoenix Children's Hospital
Please call me at [redacted] as I need to obtain patient information to provide a zero balance statement
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joseph M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Phoenix Children's Hospital was very quick to respond as soon as a complaint was filed with Revdex.comHowever, according to the pattern from the past year, I am still expecting to receive harassing phone calls and collection notices within three weeksI will consider this issue resolved when I have a letter in writing from the company stating that I have a zero balance and three weeks has past without any phone calls and threatening letters
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.What I don't get is why the bill is under my wife name, there is no reason for that, and why there is a charge almost one year after the service. Regards,*** ***
Phoenix Children's Hospital has decided to adjust the bad debt balance of $and have any entries removed from the parent's credit report. There was no fradulent billing on the part of Phoenix Children's Hospital (PCH) as our clinics are all registered as hospital-based clinics and as such, are allowed to bill facility charges in addition to the physician charge. Please feel free to call me at *** if you have additional questions
The account for DOS 8/26/was billed correctly and no fradulent billing exist The physician services located in Gilbert are now part of Phoenix Children's Hospital (PCH) PCH clinics are all registered as hospital based clinics which means that our families are billed a physician
charge and a facility charge The physician charge on this DOS incurred a $copay and the facility charge incurred a $deductible The deductible had not been met at the time of service and therefore applied to this visit by your insurance The $is currently with a Bad Debt agency so please feel free to call me if you have additional questions.Sincerely,*** ***Hospital Revenue Cycle Manager
Discussed the billing concern with MsFreeman and have reached a resolution
I spoke to Mr*** personally and I was under the impression that this issue was resolved
The response from Phoenix Children's Hospital is the same right now, as it was four weeks ago, when I was first notified they reponded to my Revdex.com complaintI do not consider "refund under review--process could take
up to six weeks" an acceptable resolution to this complaintA review is not a positive response that the refund has been approved and is on its wayIndeed, PCH could very easily decide, after their "review," to reject my request for the refund of payment that should be returned to meI am attaching, once again, the Explanation of Benefits form provided to me from our health insurer, Banner Health PlansThe statement clearly states that I have no financial member responsibility for this claimAlong with the payment to PCH, I made two payments to two other providers, and after Banner reimbursed them for their services, both companies mailed us a reimbursement check for the payments we sent themLegally, PCH has the same responsibility to return this moneyI paid PCH nearly $that they were not owed, and that money must be refunded to me. PCH should be ashamed of its outright refusal, despite several phone calls and inquiries, and even assurances by their own customer service representatives, to refund this moneyThey have put me family through nearly one year of stress, first sending statements they never should have sent, and then sending us to collections, when they assured us they wouldn'tI condemn their behavior in this matter in the strongest terms, and will not let this complaint go until that money is refunded to me
Thank you for your time and attention,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I spoke to Ms*** on 4/25/and she confirmed that she spoke to *** *** on 4/24/and the issue is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
Message received from PCH:
The account for DOS 8/26/was billed correctly and no fradulent billing existThe physician services located in Gilbert are now part of Phoenix Children's Hospital (PCH) PCH clinics are all registered as hospital based clinics which means that our families are billed a physician charge and a facility charge The physician charge on this DOS incurred a $copay and the facility charge incurred a $deductible. The deductible had not been met at the time of service and therefore applied to this visit by your insurance. The $is currently with a Bad Debt agency so please feel free to call me if you have additional questions
Sincerely,
*** ***
Hospital Revenue Cycle Manager
***
This response did not address this dispute and is a continuation of the Phoenix Children's Hospital's refusal to address the root of the problem
The response did not explain the discrepancy and provide documentation for the difference between the billing for a similar visit with the same procedure on August 13, to the exact same facility, and the visit in question on August 26,
I was not told about these chargesI did not sign any documentation agreeing to these chargesPhoenix Children's Hospital has not provided documentation showing that these "Facility charges" were disclosed to me and that I agreed to them on August 26, It is a fact that they (doctor's office personnel) did NOT disclose these charges to me. That fact makes this billing fraudulent. Phoenix Children's hospital has not proven otherwise. I did not receive any notification I would responsible for additional charges at the time of the office visit In fact, I was told the opposite on the day of the visitI was told I did not need to pay anything. Simple logic indicates that based on past billing and past visits where these 'Facility charges' did not exist, there is no reason that I should expect these charges to be made at a later time for the visit in question
I spoke with *** *** on 05/28/from Phoenix Children's Hospital at 4:38pm for nearly minutes. In that conversation I was told this would be "pulled back" from the debt collector and her 'Director' would contact me by June 9, to further discuss my concerns. *** also indicated there appeared to be inconsistencies in the billing as she looked at her computer while we were talking on the phone.. I'm not sure if this response by *** *** is considered that 'contact'. If it is, it fails to address my main dispute which is a full accounting by Phoenix Children's Hospital of the significant discrepancy between what the doctor's office personnel told me, billing in past visits (for the same thing) and how I (and my insurance) are being billed this time. This response is not completely consistent with what I was told by *** ***
I left a message at *** on 05/29/at 2:47pm for *** *** to call me back
Regards,
*** ***
Please let me know what urgent care center you visited because I'm pretty certain we posted notices advising that [redacted] was non-participating with Phoenix Children's Hospital.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is correct that we have
had multiple discussions with PCH in an attempt to resolve this issue and make
them aware of the incorrect billing that has taken place. In fact, beginning on 9/25/16, within the
first week of receiving the bill, we contacted PCH five times regarding this
billing error, each time escalating to another level of management. While I did not get the name of the first
person we spoke with, I did note that future conversations were with Claudia,
Kenyatta, Dianna Sierra, and finally, Wanda Bartels. We
were billed an exorbitant, incorrect amount for a standard, scheduled
appointment. There was no “operating
room” and he received no “surgical services”.
The incorrect bill was not reflective of the amount quoted to us at the
time of scheduling the appointment, nor was it reflective of the minimal services
my son received in the twenty minutes he spent in the room. During the very first interaction, PCH
offered a 50% discount off the bill. We
explained that we were not looking for a discount; we simply were requesting a
bill that correctly reflected the services quoted and received. Additionally, we requested the detailed records
from the appointment, both billing and medical, from PCH. We were
told it would take approx. 30 days to receive the medical records and that the
billing record would be a single line item – “Ancillary
Services”. PCH continued to offer 50% off the bill and said the
offer would expire within 7 days. We asked PCH to put their offer in
writing as we have had miscommunication with them regarding billing since
scheduling the appointment. This is very standard practice in any
financial negotiation. PCH (specifically,
Dianna S[redacted] and Wanda Bartels[redacted] [redacted]We have and continue to ask
only that PCH acknowledge the error in billing and present to us a new bill
correctly reflecting our $60 co-pay for a regularly scheduled appointment with
an orthopedic dr. Unfortunately, his is not an
issue we alone have had with PCH. As
reflected on the Revdex.com and other sites, many families, like us, have gone through
this headache while trying to care for the medical needs of their children. Unfortunately, PCH appears to be in the habit
of practicing creative billing and deceiving the public for monetary gain. It is for this reason that we, along with
many others, have been forced to file complaints with the Revdex.com, The Department
of Insurance, the Medical Board, Yelp, Google, and our State
Representatives. Additionally, at the
advice of both our insurance agent and our representative at BCBSAZ, we have
filed a case with the BCBSAZ Fraud Department.We
would have never made an appointment at this facility if we had known they
would re-code our appointment upon our arrival in an attempt to collect more
money. We
sincerely hope that PCH will re-consider our plea to correct the error in
billing. Upon their doing so, we are
more than happy to promptly pay our $60 co-pay amount for the standard,
scheduled, middle-of-the-day appointment our son had with the orthopedic dr.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joseph M[redacted]