I have investigated this complaint and found that [redacted] Non-Particpating notices were not placed in the PCH urgent care centers until August 2013 so PCH will be reducing the balance on this account to the family's urgent care co-payment amount of $50.00. Please contact me at [redacted] if you have any additional questions.
Account [redacted]-** was reviewed and Mr. [redacted] is correct regarding the balance. The payment was not linked to the account which made it appear that the account was not paid. The payment is being moved, however, this account was not scheduled for collections. The account that was...
slated for collections is hospital facility account [redacted]. The insurance company approved and applied $32.00 to the patient's deductible for date of service 5/2/13. This account has been placed on a 30-day hold pending payment from Mr. [redacted]. I can be reached at [redacted] should Mr. [redacted] have additional questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We visited the [redacted] location. However, this was back in July of 2013 ... almost a year ago I've been dealing with this. When this happened I can assure you that there wer no notices posted anywhere. I even spoke to several [redacted] customer services reps who have told me about many memebers confirming this same thing at that same time. Also, I called the PCH medical billing group to complain and when I told them there were no notices posted they confirmed that there weren't and that they have in fact posted notices since then. There is an urgent care down the street and I would have gone directly there had there been a notice posted or someone told me when I handed them my [redacted] card upon check in. I can assure you that in July 2013 there were no notices posted.
Regards,
[redacted]
I have investigated this complaint and found that [redacted] Non-Particpating notices were not placed in the PCH urgent care centers until August 2013 so PCH will be reducing the balance on this account to the family's urgent care co-payment amount of $50.00. Please contact me at [redacted] if you have any additional questions.
Account [redacted]-** was reviewed and Mr. [redacted] is correct regarding the balance. The payment was not linked to the account which made it appear that the account was not paid. The payment is being moved, however, this account was not scheduled for collections. The account that was...
slated for collections is hospital facility account [redacted]. The insurance company approved and applied $32.00 to the patient's deductible for date of service 5/2/13. This account has been placed on a 30-day hold pending payment from Mr. [redacted]. I can be reached at [redacted] should Mr. [redacted] have additional questions.
Please call me at [redacted] as I need to obtain patient information to provide a zero balance statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We visited the [redacted] location. However, this was back in July of 2013 ... almost a year ago I've been dealing with this. When this happened I can assure you that there wer no notices posted anywhere. I even spoke to several [redacted] customer services reps who have told me about many memebers confirming this same thing at that same time. Also, I called the PCH medical billing group to complain and when I told them there were no notices posted they confirmed that there weren't and that they have in fact posted notices since then. There is an urgent care down the street and I would have gone directly there had there been a notice posted or someone told me when I handed them my [redacted] card upon check in. I can assure you that in July 2013 there were no notices posted.
Regards,
[redacted]