LuluTops

Initial Business Response / [redacted] (1000, 9, 2016/03/30) */ please reach out to us on our facebook page and let us help youwe did not expect delays from shipping that we hadwe apologize for this and we are working really hard to revamp our system to better serve our customerswe understand your frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and helpwe are taking a pro active effort to address this issueyou may reach out to facebook page and provide order number with your concern and allow us up to hours to kindly take care of your situation and get back to youplease be patient with uswe promise to fix thisBig announcement soon

Final Consumer Response / [redacted] (450, 10, 2016/04/05) */ My items finally came on March 31, but no one from the company ever responded to my emails

Final Consumer Response / [redacted] (2000, 10, 2016/03/16) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Wednesday,March 16, 9:AM To: [email protected] Subject: Revdex.com Complaint Case# [redacted] Good morning, The dress finally arrived to my house yesterday Thank you -- - [redacted] ***- [redacted] @gmail.com 516-639-

Initial Business Response / [redacted] (1000, 6, 2016/04/25) */ we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't already or reach out again to support on fb page or directly to sitewe are here to serve you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reached out via Facebook, Instagram, and your website and received this same responseYour social media accounts received comments and complaints from me on Order # [redacted] and subsequently blocked me from reaching out furtherPlease refund the $

Initial Business Response / [redacted] (1000, 9, 2016/04/08) */ hello, hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you

Initial Business Response / [redacted] (1000, 6, 2016/04/25) */ we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't already or reach out again to support on fb page or directly to sitewe are here to serve you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reached out multiple timesYour customer service is the worst I have ever dealt withI have already uploaded all of the emails and Facebook conversations to this siteYou sound ridiculous

Final Consumer Response / [redacted] (450, 5, 2016/04/06) */ From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Tuesday, April 05, 9:PM To: [redacted] Subject: Re: Revdex.com Complaint: LuLu Tops Hi ***, thanks for getting in touch so quicklyLulu tops finally reached out to me today and resolved the issue, so no further action will be required at this time Thanks, [redacted] Sent from my iPhone

Initial Business Response / [redacted] (1000, 10, 2016/03/30) */ please reach out to us on our facebook page and let us help youwe did not expect delays from shipping that we hadwe apologize for this and we are working really hard to revamp our system to better serve our customerswe understand your frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and helpwe are taking a pro active effort to address this issueyou may reach out to facebook page and provide order number with your concern and allow us up to hours to kindly take care of your situation and get back to youplease be patient with uswe promise to fix thisBig announcement soon

Initial Business Response / [redacted] (1000, 5, 2016/03/31) */ we are sorry for order delays this was due to china holidayhere is your tracking number to helpwe want to make you happy and answer any questions please email us or reach out to us on facebook page and we would appreciate if you close the case as you have tracking and if you have any concerns our support team will answer itallow us up to hours as we are getting floodedwe are here to help Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint is that I HAVE reached out to you through email and facebook multiple times and have not received responses to my questions in MORE THAN A WEEK let alone hours!!! It does not help that my comments on facebook are continually deleted At this point the tracking is irrelevant, because as I have stated I have already received the package and I am trying to return itI am worried about returning it at all as there have been so much dishonesty with this company already and I'm afraid I won't get a refund

Initial Business Response /* (1000, 7, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't
already or reach out again to support on fb page or directly to sitewe are here to serve you
Initial Consumer Rebuttal /* (2000, 9, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't
already or reach out again to support on fb page or directly to sitewe are here to serve you
Initial Consumer Rebuttal /* (3000, 8, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried contacting support several times through e-mail and/or facebookEach time the response is someone is looking into itI have supplied proof of this to the Revdex.comIt is because of this lack of customer service that I filed a complaint in the first placeAll I want is the money credited to my account for the return I sent back a month ago
Final Consumer Response /* (450, 11, 2016/05/03) */
From: "*** ***" (mailto:***@aol.com)
Sent: Tuesday, May 03, 10:AM
To: ***@greensboro.Revdex.com.org
Subject: Re: Refund Notification
Hello, ***
I just wanted to let you know that I finally recieved my refund yesterday
I want to thank you again for all of your helpPlease let me know if there is anything else I need to do
Thank you,
*** Hakes

Initial Business Response /* (1000, 9, 2016/03/17) */
hello,
hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of
daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you
Initial Consumer Rebuttal /* (3000, 11, 2016/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response however I have not ONCE been told about these issuesI would have assumed that I as the customer would have been notified of this "fire" and the issues with the Chinese New YearI will be contacting the company privately AGAIN in hopes that they are actually doing what this response is reportingI hope I will not have to go through this again or will feel the need to file a report with the Revdex.com again

Initial Business Response /* (1000, 9, 2016/03/28) */
due to holidays and unforeseen circumstancesorders were delayed but not cancelledwe sent out an apology email addressing this issue thoroughlybecause of this our emails have been bombarded past 5x volumeif your order has been
shipped and not there reach out to us for tracking info and allow us time to replyregardless if you have been replied to before or notif you don't receive a reply within hoursthen reach out againyou can access us on facebook page or email supportwe will work hard to fix your issuewhether its locating item or giving you a refundwe ask for your patience and taking the time to work it out with us as these Revdex.com cases do nothingsupport and facebook messenger and online chat is here to serve you

Initial Business Response /* (1000, 6, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out via Facebook, Instagram, and your website and received this same response. Your social media accounts received comments and complaints from me on Order #[redacted] and subsequently blocked me from reaching out further. Please refund the $72.97.

Initial Business Response /* (1000, 5, 2016/04/06) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE reached out. Plenty of times. Along with a dozen other women, and our messages get sent and ignored. This is not how you handle customer service, these are just excuses.

Initial Business Response /* (1000, 9, 2016/03/30) */
please reach out to us on our facebook page and let us help you. we did not expect delays from shipping that we had. we apologize for this and we are working really hard to revamp our system to better serve our customers. we understand your...

frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and help. we are taking a pro active effort to address this issue. you may reach out to facebook page and provide order number with your concern and allow us up to 24 hours to kindly take care of your situation and get back to you. please be patient with us. we promise to fix this. Big announcement soon......

Final Consumer Response /* (450, 10, 2016/04/05) */
My items finally came on March 31, but no one from the company ever responded to my emails.

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

Final Consumer Response /* (2000, 5, 2016/11/01) */
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Tuesday, November 01, 2016 10:41 AM
To: [redacted]
Subject: Re: your Revdex.com complaint
Hello,
You can dismiss my complaint. The company finally sent the merchandise I...

ordered.
Thanks,
[redacted]

Final Consumer Response /* (450, 5, 2016/04/06) */
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Tuesday, April 05, 2016 9:00 PM
To: [redacted]
Subject: Re: Revdex.com Complaint: LuLu Tops
Hi [redacted], thanks for getting in touch so quickly. Lulu tops finally reached out to me today...

and resolved the issue, so no further action will be required at this time.
Thanks,
[redacted]
Sent from my iPhone