LuluTops

Initial Business Response /* (1000, 6, 2016/03/15) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

Initial Business Response /* (1000, 6, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out multiple times. Your customer service is the worst I have ever dealt with. I have already uploaded all of the emails and Facebook conversations to this site. You sound ridiculous.

Final Consumer Response /* (2000, 10, 2016/03/16) */
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Wednesday,March 16, 2016 9:19 AM
To: [email protected]
Subject: Revdex.com Complaint Case# [redacted]
Good morning,
The dress finally arrived to my house yesterday....

Thank you.
--
-[redacted]-
[redacted]@gmail.com
516-639-4329

Initial Business Response /* (1000, 5, 2016/03/31) */
we are sorry for order delays this was due to china holiday. here is your tracking number to help. we want to make you happy and answer any questions please email us or reach out to us on facebook page and we would appreciate if you close the...

case as you have tracking and if you have any concerns our support team will answer it. allow us up to 24 hours as we are getting flooded. we are here to help.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No tracking information was provided. And not only did I send 7 or 8 emails to no avail, I also used the contact form on your website which also received no response from your company. What is this tracking number I'm supposed to have.

Initial Business Response /* (1000, 5, 2016/03/16) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unable to privet message them because they blocked me on Facebook and just ignore my emails. I can't even comment on any of their stuff. I am very upset about the way they handled my complaints when asking for a refund. And that is all I want because I have no way of contacting them since they just blocked me.

Initial Business Response /* (1000, 5, 2016/03/15) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent them a private message multiple times as stated in my original message. The above message is unprofessional as they are asking me to contact them versus contacting me directly first. I have my email address available so there is no excuse for the company not to contact me. They are full of excuses and not owning up to their mistakes. If they do not contact me directly with a tracking number, I will pursue further.
Final Business Response /* (4000, 9, 2016/03/17) */
we are clearly asking you to contact us so we can help you. there is on reason for you to complain when we understand your issue and are working to resolve it. we explained to you the issue and we are standing up to it and addressing it clearly. we want to help you. contact us on page please on fb to take care of you.
Final Consumer Response /* (3000, 13, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a refund or I will be contacting my bank. Unprofessional and rude service - I refuse to support a company like this.

Initial Business Response /* (1000, 5, 2016/03/31) */
we are sorry for order delays this was due to china holiday. here is your tracking number to help. we want to make you happy and answer any questions please email us or reach out to us on facebook page and we would appreciate if you close the...

case as you have tracking and if you have any concerns our support team will answer it. allow us up to 24 hours as we are getting flooded. we are here to help.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is that I HAVE reached out to you through email and facebook multiple times and have not received responses to my questions in MORE THAN A WEEK let alone 24 hours!!! It does not help that my comments on facebook are continually deleted.
At this point the tracking is irrelevant, because as I have stated I have already received the package and I am trying to return it. I am worried about returning it at all as there have been so much dishonesty with this company already and I'm afraid I won't get a refund.

Initial Business Response /* (1000, 10, 2016/03/30) */
please reach out to us on our facebook page and let us help you. we did not expect delays from shipping that we had. we apologize for this and we are working really hard to revamp our system to better serve our customers. we understand your...

frustration but now we have a staff over 80+ members around the clock to optimize and fix these issues and respond to support and help. we are taking a pro active effort to address this issue. you may reach out to facebook page and provide order number with your concern and allow us up to 24 hours to kindly take care of your situation and get back to you. please be patient with us. we promise to fix this. Big announcement soon......