Lumina Med Spa LLC

Our Access hours to our building is and always was since we open the building Mon-Wen 7am-7pm and Thurs- Sat 7am-8pm and Sunday 8am-5Pm, we do have a service of hour access but that is a charge of $monthly extraand we offer this only to businesses that need hour access, we don not want people hanging around our property after hoursIf A customer has a issue and needs the hour access for time we will allow this as a courtesyBuilding Access hours And Store Access Hours are clearly posted at Office Entrance and Building Entrance also the Gate Entrance Also our contracts are all month to month so if the customer is not happy with service they are more then welcome to close the account! Fred

Dear Sir in your contract you must give days notice before end of month and close out your account when you first moved in you where prorated until end of month then next months rentthen on 1st you are charged again rent, you are not entitled to a refundPlease contact office directly at [redacted] [redacted] and speak to manager Alicia I have asked you to contact office timesAlso please read your contract the vacate policy and monthly rent policy will all be on contract Fred

the basic hours are Mon-Wen 7am-7pm thurs -sat 7am-8pm and sunday 8am-5pmas per contractif customer requires our hour access service it will cost $extra monthly

As per the contract at Storage Fox, when a customer is vacating, they must give a ten day notice and also their unit must be cleaned out and the contract closed before the close of business on the last day of the month If you are still in your unit on the first, you are fully responsible for the full month Access hours at this location are from 8:a.mto 8:p.m On 4/ [redacted] the unit was not vacatedWhen we called the customer he said that he sent his partner, Trisha P***, to clean the unit out She stated that she did not have time to empty the unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Hi [redacted] I have spoken extensively to MsAlicia D [redacted] , please contact her directly and provide a bill pleaseI should not searching for your paperwork or calling more staff for an already time-intensive experience.I had extensive emails with Alicia indicating that I paid upfront months, there should be not any vacation notice needed as my dates were paid upfront and set - please see attached.Best,***] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I apologized to Kylie for her loss and for my staff calling while making their routine collection callsThe correct information was never provided to me, but the lawyer contacted us earlier this week and provided an email address for easy correspondence Kylie's number was removed from the account and she will never be contacted again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response from the owner is unacceptable This is a bold and outright lieThe representatives with whom I spoke managed to find this transaction after the day time period he citesFurthermore, I am a businessman myself and know very well that records of customer credit card transactions do not disappear after daysOtherwise, Storage Fox would be unable to comply with state and federal tax regulations The owner’s lie aside, had this been the case, my calls should not have been ignored and unreturned within the first days after the fraudulent transaction occurred and they were notifiedThe business left me with no recourse during this time periodI have been assured on two separate occasions that I would be reimbursed, only to be ignored once I followed up to inquire as to the status of my reimbursementI trusted Storage Fox would be reputable enough to keep their word and credit my account without necessitating my having to charge them with fraudAt first, I tried to resolve this matter amicably with the business, trusting they would acknowledge the oversight and refund the chargeSeveral months into the process and countless unreturned calls and emails later, however, I realized the business was not cooperating and I needed to take matters into my own handsI contacted my credit card company at that time, but they informed me the charge had occurred too long ago and they were no longer able to assist me— As such, it is imperative that Storage Fox assume responsibility for their error and the refund the fraudulent charge of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:The Storage Fox is still lying that they were not provided with the lawyer's contact informationI provided that information every single time I was harassed for a debt that was not mineI had to resolve this situation myself--by requesting the lawyer contact the officeThis was the only thing that made the incessant calling stopNothing The Storage Fox did resolved the situation, I had to take care of the situation myself after their lies and illegal phone harassmentAnd I reached out to their GM and still have not received any acknowledgement of this issue.Case ID [redacted] is resolved only because I resolved it after repeated harassment Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Once again, Tricia P [redacted] and cowere completely moved out of our previous unit on the last day of the month She had left a single dolly with some boxes on the 7th floor, the floor of the new unit due to running out of time because of the malfunctioning elevator She did come back the following day to put those items into the new unit, however as I've stated before -- the 8th floor and our previous unit [redacted] were completely clear by the end of the day on 4/** She is shown at the building on 5/ [redacted] to access items on the 7th floor which is where our current unit is located In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We can not locate any of this customer information the customer may have been given refund under other card but the customer must dispute with credit card company, this customer was notified I am thinking they don't want to dispute with credit card co because they already had a credit to a different
card for same charge.fred

I apologize on behalf of the staff as their manager and I will speak to them about this matter and make sure that the calls are limited again my apologiesKaren P*** Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lawyer also sent multiple emails from a different email address that was not blocked by The Storage Fox's systemI will not consider this resolved until The Storage Fox sends the invoice to the lawyer's office as requested by me, the lawyer and now my brother 15+ times.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Hi, can you please send a breakdown of how I was charged? I paid upfront for the months from May to June and was charged + in April, then another in June ( I have the credit card bill to prove it)I can also send our email threads confirming our agreement. The April charges didn't even make sense: I just didn't check my bill to question itThen another in June came out of no whereI tried calling and left a message but no one called me back - this has been going on for months with no resolutionI have put in my due diligence to try to solve this with the businessBest, ***]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

Customer was notified to put a dispute of charges with his CC company because after days of his closed account we are unable to see charges, please simply dispute charge we have no way to refund unless its disputedcustomer was informed. Fred C***

The bottom line is the customer was not fully vacated the last day of the month. Items were still inside the unit on the ***. We spoke to the partner who stated she clearly did not move out of the unit completely on the last day of the month, we have the elevator logs on from the *** which clearly indicates the customer was still accessing our building

This customer is trying to get over on discounts and not following policy on vacates she was on her boyfriends account and she tried vacating it to get another unit under another discount. She owes for the boyfriends account and once she pays I will give her one more month discount and not another....

This is a customer trying to play the system back in February she called facility stating her boyfriend stold her stuff. Please contact me via phone ###-###-#### and use my new email address, [redacted] 
we we have the right to offer discounts when needed not every customer gets a discount it all depends on availability. This customer is not allowed at all. Please contact me ###-###-####

Dear Sir  in your contract you must give 10 days notice before end of month and close out your account when you first moved in you where prorated until end of month then next months rent. then on 1st you are charged again rent, you are not entitled to a refund. Please contact office directly at [redacted] and speak to manager Alicia.  I have asked you to contact office 3 times. Also please read your contract the vacate policy and monthly rent policy will all be on contract.   Fred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Once again, Tricia P[redacted] and co. were completely moved out of our previous unit on the last day of the month.  She had left a single dolly with some boxes on the 7th floor, the floor of the new unit due to running out of time because of the malfunctioning elevator.  She did come back the following day to put those items into the new unit, however as I've stated before -- the 8th floor and our previous unit [redacted] were completely clear by the end of the day on 4/**.  She is shown at the building on 5/* to access items on the 7th floor which is where our current unit is located. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:The Storage Fox is still lying that they were not provided with the lawyer's contact information. I provided that information every single time I was harassed for a debt that was not mine. I had to resolve this situation myself--by requesting the lawyer contact the office. This was the only thing that made the incessant calling stop. Nothing The Storage Fox did resolved the situation, I had to take care of the situation myself after their lies and illegal phone harassment. And I reached out to their GM and still have not received any acknowledgement of this issue.Case ID [redacted] is resolved only because I resolved it after repeated harassment.
Sincerely,
[redacted]

As per signed contract customer must give cert mail 10 days notice before end of month vacating, when customer called in on the [redacted] he was reminded that the Motorcycle unit he rented and signed for had to have correct 10 days notice and that he would be charged for next months rent....

I will attach the signed contract and the signed customer service form that both states the 10 day notice is required before the end of the month.