Lumina Med Spa LLC

Our Access hours to our building is and always was since we open the building Mon-Wen 7am-7pm and Thurs- Sat 7am-8pm and Sunday 8am-5Pm, we do have a service of 24 hour access but that is a charge of $30 monthly extra. and we offer this only to businesses that need 24 hour access, we don not want...

people hanging around our property after hours. If A customer has a issue and needs the 24 hour access for 1 time we will allow this as a courtesy. Building Access hours And Store Access Hours are clearly posted at Office Entrance and Building Entrance also the Gate Entrance.  Also our contracts are all month to month so if the customer is not happy with service they are more then welcome to close the account! Fred

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response from the owner is unacceptable.  1. This is a bold and outright lie. The representatives with whom I spoke managed to find this transaction after the 30 day time period he cites. Furthermore, I am a businessman myself and know very well that records of customer credit card transactions do not disappear after 30 days. Otherwise, Storage Fox would be unable to comply with state and federal tax regulations.  2. The owner’s lie aside, had this been the case, my calls should not have been ignored and unreturned within the first 30 days after the fraudulent transaction occurred and they were notified. The business left me with no recourse during this time period. 3. I have been assured on two separate occasions that I would be reimbursed, only to be ignored once I followed up to inquire as to the status of my reimbursement. I trusted Storage Fox would be reputable enough to keep their word and credit my account without necessitating my having to charge them with fraud. 4. At first, I tried to resolve this matter amicably with the business, trusting they would acknowledge the oversight and refund the charge. Several months into the process and countless unreturned calls and emails later, however, I realized the business was not cooperating and I needed to take matters into my own hands. I contacted my credit card company at that time, but they informed me the charge had occurred too long ago and they were no longer able to assist me. — As such, it is imperative that Storage Fox assume responsibility for their error and the refund the fraudulent charge of $77.49. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Hi [redacted]. I have spoken extensively to Ms. Alicia D[redacted], please contact her directly and provide a bill please. I should not searching for your paperwork or calling more staff for an already time-intensive experience.I had extensive emails with Alicia indicating that I paid upfront 1.5 months, there should be not any vacation notice needed as my dates were paid upfront and set - please see attached.Best,[redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It is extremely frustrating to continually deal with lies from storage fox representatives.  They never contacted me regarding my unit not being vacated, I called them when I was billed on 5/* for the month because there was no reason for me to be billed for May when the unit was in fact vacated on 4/**.  Tricia P[redacted] had 2 movers in addition to herself moving us out of that unit.  Although only one elevator (of 2) was functioning and several other people were moving out of their unit (causing great delays in this process), The unit was in fact completely empty and vacant by 8pm on 4/**.   I spoke with Alicia several times in the weeks prior to confirm that I had a 10 day notice on file with storage fox, and everything was in order for my move out.  Tricia P[redacted] and I speak every day, and the fact that storage fox is saying that she told them 'she ran out of time' is simply not true.  I have spoken with all others involved in this move out and they have also confirmed the move out on 4/**, and are also willing to submit statements in support of this.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As per the contract at Storage Fox, when a customer is vacating, they must give a ten day notice and also their unit must be cleaned out and the contract closed before the close of business on the last day of the month.  If you are still in your unit on the first, you are fully responsible for...

the full month.  Access hours at this location are from 8:00 a.m. to 8:00 p.m.  On 4/** the unit was not vacated. When we called the customer he said that he sent his partner, Trisha P[redacted],  to clean the unit out.  She stated that she did not have time to empty the unit.

I apologized to Kylie for her loss and for my staff calling while making their routine collection calls. The correct information was never provided to me, but the lawyer contacted us earlier this week and provided an email address for easy correspondence.  Kylie's number was removed from the...

account and she will never be contacted again.

the basic hours are Mon-Wen 7am-7pm thurs -sat 7am-8pm and sunday 8am-5pm. as per contract. if customer requires our 24 hour access service it will cost $30 extra monthly.

I did not receive anything from the lawyers until yesterday when Kylie's brother reached out to me and sent me an email indicating that they received the information I sent them but due to security issues I did not receive them.  I an attaching the email that was sent to me.[redacted]
 
[redacted]
 
[redacted]
 
[redacted] One of you might please make contact with the Storage Fox, as although as you can see from the below, we can and do receive their emails, I cannot respond to same directly, as the security system in place on our emails is not allowing me to email them directly.  I have emailed them twice from my gmail account ([email protected])  but they have not acknowledged same.  My emails have asked them to provide us with an invoice so that we can discharge the outstanding bill but so far they haven’t sent us on anything. If one of you could make contact with them and ask them to send us on the invoice for immediate payment, that would be great.  You can decide then amongst yourselves how you would like to proceed in terms of collecting the valuables and closing off the account.   Kind regards, Sharon H[redacted] **
[redacted]                 [redacted]             [redacted]          [redacted]

Good Evening The following customer was offered a car rental at a month to month contract. The customer was also given a discounted rate from $200.00 monthly to $100.00$20.00 admin fee one time fee$100.00 Monthly rate and was explained on a email thread, which  I have that the contract is month...

to month he moved in May and moved out in Junes rent in error was charged a rate of $200.00 which should have been $100.00, but was issued a refund of $100.00 which was sent from the corporate office he received it and then stated he should have had a refund for a higher amount I continued to respond with him via email and I requested that he contact me via phone so we can get to the bottom of his questions and help our customer out but at this point he  would then state I did not respond to him fast enough and  reported us to Revdex.com I copy of the email conversation is in our file I explained to the customer the contracts are month to month.