Luna Flooring

We appreciate the customer contacting us regarding their concerns of the open balance size="3">We have agreed to settle the open balance with the customer, and she has mailed a check for the remaining agreed upon payment We look forward to resolving this matter amicably

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Dianne King ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If there are no issues with the installation of the new carpet, I will consider the matter closed Sincerely, [redacted]

In working with the Luna sales representative I had no problems he was very professional the appointment was kept, he was in and out but all of my questions were askedMy problem is with the install aftermath the carpet is beautiful love it perfectly laid there were a number of issues after they left that I found I.escuff marks on the walls, a mysterious stain left on the garage wall & the bending of my garage door sensor These were just a few of the things I noticed after they left It took them 7+ hours from start to finish

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">The General Manager has attempted to personally speak to the customer but was only able to leave a messageWe have discounted the order for customer satisfaction and goodwill; we thank the customer for their feedback regarding their order

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate the companies agreeing to return my fundsHowever, the company wishes to prohibit me from speaking on my experiences with this company and/or its affiliates etcThis is an infringement of my first amendment by asking me to sign an "agreement" which prohibits me from discussing my experience freely but in fear of repercussionsIn addition, there is no set time frame (date) as to when my monies will be returnedThe sixty-day reference in said agreement is too broad, however, I was given a specific date as to when the agreement must be returned to the company in order for me to get a full refundI am willing to negotiate the terms of the agreement to which would be amicable for all parties Sincerely, [redacted] ***

We appreciate the customer contacting us regarding her concerns. Luna completed the installation to the customers satisfaction on 4/2/16. Luna considers this matter resolved.

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodationWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsThe customer has confirmed they have received their refundLuna considers this matter resolved

We appreciate the customer contacting us regarding their concernsThe customer is approved for replacementThe replacement product has been ordered and replacement will be scheduled at the customer's convenience once carpet has been received We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help in quickly resolving this matterIt is much appreciated Sincerely, [redacted]

Several months ago I discovered a small dent in my floor in my bedroom I made the bad decision to use wood filler to smooth out the dent By the end of the week, the dent had become a hole On May 27th I obtained an estimate from Luna for new flooring in two rooms in my home as they were advertising a for sale and I saw this as an opportunity to get the hole fixed and get new flooring At the free in-home estimate I showed the hole to the Luna salesman because I thought that they might have to fix the floor before installing the tile and the carpet He assured me that they would decide what to do when they came to do the installation years ago Luna installed carpet in my living room and I was satisfied with the process I now wish that I had read the reviews on ***June 10th the installers came I showed them the hole They assured me that they could go forward with the installation Thing is, looking back at it, the installers had an accent and I am not sure that they would fix or just cover the hole Thing is, it didn’t occur to me that anyone would put a layer of carpet over a hole But that is what they did I am a year old, disabled retiree and I didn’t realize what they had done until bedtime when I rolled my motorized wheelchair over the spot and the wheels got stuckI called Luna and complained The customer service rep I talked to was very sympathetic and said that I would get a call from someone on Monday On Monday, the 13th, I received a call from a woman from Luna She made it clear that the installers would not return and that, as far as Luna was concerned, the matter was closed She said that if I wanted, someone from Luna could come to my house and assess the hole situation Then they could pull up the carpet and fix the hole at considerate cost to me I wondered aloud if it would be better to just get another company to pull up the carpet, fix the hole, and relay the carpetShe then began yelling at me I was then told that she had offered to fix the problem and that I wasn’t listening So, I told her what she had said, with the emphasis on “considerate”I also told her that the installers told me to find someone to shave my door as it would not close because of the carpet Then they left all the packing material from the carpet, lots of plastic and cardboard, on the ground next to the garbage canThen I felt that since I am a woman in a wheelchair they just took advantage of me Then she said that I was wasting her time and that she did not have time to talk to someone as confrontational as I I asked her why she seemed angry when I was the one with a hole in my floor! That seemed to really set her off I couldn’t believe how unprofessional and rude she wasSo

We were very pleased with our entire experience with Luna The sales representative arrived on time;was very knowledgeable and personable; brought just the right variety of samples for us to look at He followed up appropriately after his visit, after we placed our order, and then after the installation was complete, too The installation was scheduled at our convenience The installers took great care to protect our newly painted walls and baseboards, worked quickly and efficiently, and did a great jobWe are very happy with the carpet, pad,and installation, with all of the personnel who helped us, and with the entire process We got three bids, and Luna's was the best price, too!

Paid thousands of dollars for carpet and laminate. Many issues right away. Laminate had to be replaced in several areas. Carpet looked 10 years old within 4 months. Spent 3 months on phone and email about getting replaced and using the "warranty" they promised. Got no where. Total Scam.

We appreciate the customer contacting us regarding their concernsWe have made several attempts over the past few days to speak directly with the consumer The deposit was collected on March 29, via credit cardWe refunded the deposit on April 21, to the credit card used for the deposit The credit card would not have incurred interested during this time frameDue to no interest being incurred we would not provide interest to the consumer’s depositWe appreciate the customer’s feedback and consider this matter closed

We have spoken with the customer, and she has decided not to move forward with another assessmentWe have advised the customer to contact us if she changes her mindWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection companyOnce the inspection report is complete and submitted to us, we will follow up with the customer to discuss the results and possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and we will be conducting repairs at a discounted cost to the customer The services are scheduled for August 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and advised that we never agreed to waive the open balanceWe offered the customer fifty percent off of his outstanding balance, but the customer has declined this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter