Luna Flooring

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have provided a monetary accommodation to reimbursement for damagesWe appreciate the customer’s feedback and consider this matter resolved

Complaint: [redacted] I am rejecting this response because:this company continues to provide lies and evading the concerns delineated in this complaint They did not make several attempts to contact me over the past couple daysThey left me a single message yesterday afternoon and I retured the call this morningI spoke with [redacted] who said he was manager of the national customer service department for approximate minutes I again relayed the specific concerns and complaints that I have made through the Revdex.comHe said there was nothing that he could do to provide me with the answers that I was requesting I told him that unless he provided answers to my concerns as company would be left with an unresolved Revdex.com issueThat did not seem to concern him Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customerWe have inspected the installation and discuss the customer expectations for the flooring installationWe are currently still in discussion on the agreement on how we will proceedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe regret the delay in the installation, and any inconvenience that occurred as a resultWe have spoken with the customer, and she has cancelled the order for the runner, and the refund has been processed and mailed on November 17, We appreciate the customer’s feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help Sincerely, [redacted]

The local office spoke to customer by telephone on February 6th The minor scratches to the floor, installed in September 2016, appear to be post-installation and are not believed to be caused by the installers We have offered to quote for repairs to the installed flooring, but the customer has refusedThe offer is still available should the customer reconsider

We had an appointment to have installation done this morning Nov8'th We had to pay the contractor who is putting up drywall and doors extra money to bring on an extra crew so their installation would be completed prior to Luna's flooring installationI received a phone call from Luna the other day confirming their installer would be here today and that he would call us this morning between and 9am to firm up the timeWe waited and finally received a call from Luna at 10am stating they had to rescheduleRemodeling is stressful enough without incurring extra expense to work around an installation date that was promised

We appreciate the customer contacting us regarding their concerns We have agreed to replace the customer’s stairs with an upgraded product at no additional charge to the customerThe product has been ordered, and replacement will be scheduled upon arrival

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have provided a monetary accommodation to reimbursement for damagesWe have also filed a manufacturer warranty claim on the customer’s behalfOnce we have a response from the manufacturer we will discuss the claim with them We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacted us regarding their concerns 0in 0pt;"> Based on review, the customer has been offered full replacementThe local office has contacted the customer to schedule

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe thank the customer for their feedback regarding their experience

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, agreed to a monetary accommodation which was processed on January 9, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and an assessment was done on December 23, We will follow up with the customer to review the results and possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe customer is approved for replacementThe customer has chosen an upgraded product and has agreed to a minor upgrade feeThe replacement product has been ordered and replacement will be scheduled at the customer's convenience once carpet has been receivedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their flooring concernsThe inspection results indicate that there are no installation or manufacturing defectsAs such, we are not able to provide the requested refundHowever, we are offering the customer a replacement at a discount rate of $with a signed Accommodation AgreementWe appreciate the customer's feedback and look forward to amicably resolving this matter

If I were you, I would shy away from this company When it comes to repairs, the process is ridiculous It takes two whole working days to complete a minor repair The first day is just for an inspection of the problemNot to mention that they give such a huge appointment window My window was from 8-noon and the installer still showed up late, just to do an inspection So I took the whole day off from work for an inspection? Really! I called Luna after the installer (inspector) left my home to see why the repairs were not performed She advised that an inspection had to be done before the repairs could be made She tried to justify this process by saying that the installer would need to know what type of floors and what tools were necessary This is a copout The material used on the flooring is in their system seeing that they're the ones that installed both the carpet and flooring When asked if she knew when I could have the repairs done she advised that they would have to call me back Really, I already spent a day off from work for an inspection Now I have to take another day for the repairs and who knows when that will be This is absolutely the last time I used this company I would rather spend a little more and deal with a smaller company that survives off of referrals because they'll do the job right and provide better customer service When dealing with these major company's they could care less about you They feel as if they can treat you anyway because of the amount of customers that they have and the major advertising that they do Also, upon making the appointment I was not made aware that it would be an inspection appointment If I had been notified of this I may not be so frustrated right now I would have gotten it out of my system after making the inspection appointment and I would have known what to expect

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on March 1, to their satisfactionWe appreciate the customer’s feedback and consider this matter resolved

Luna has offered to replace the installed carpet on the stairs and vinyl flooring order at no charge as a courtesy We will also extend our “Luv your floor” guarantee to replace the laminate order for a nominal cost, with a comparable productShould the customer choose an upgrade, the customer is responsible for the price difference for the material

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is still pending Luna showing up and completing the repair on August 20th Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We are still owed $We never had the floor installed yet were not issued a refund Sincerely, [redacted]