Lupient Kia of Brooklyn Park

I am rejecting this response because: We are very disappointed in Kia's response but didn't expect anything differentThis was never about buying As Is! We have never denied that! This is about the fact that their salesman lied to us to get us to purchase the vehicle ! The salesman,Eddy [redacted] ,as noted in original complaint never offered to have their mechanic look at the carHe in fact said the car had been inspected and in good conditionWE believed him and purchased the carOur mistake ! We will never trust a car salesman againWe just want it out there that this car lot has unfair sales issues and not to be trustedMaybe it will prevent even one person from doing business with them Thank you for your timeSincerely R.N

? I am rejecting this response because: I was asking what happened to the offer to redo the deal and fix all issues with the carAs stated in the attached email dated Aug30,

Initial Business Response / [redacted] (1000, 7, 2015/12/14) */ Ms***, Since our meeting on 12/when we got you your 2nd key and plates we have been in contact with the dealer that incorrectly titled the vehicle they traded to us for youThey called us on 12/and said they have the title back from the customer that it was incorrectly titled to along with a "did not buy, did not sell" formThey are now waiting for a lien release from the bank listed on the titleOnce they receive that they are sending all the necessary documents to us so we can correct this situation with the state I am very sorry for the trouble this has caused and please know we are doing everything in our power to correct itI do not know why the dealer titled the car then traded it to us but we are in contact with them to expedite a resolution I will reach out to you again once we have submitted the documents to the stateIf you have questions in the meantime please don't hesitate to call or email me Thank you Jesse [redacted]

? I am rejecting this response because: It is simply a lie.? They told us there would be no more than a few hundred charged back from the lease companyPeriod.? Several times.? This is so serious an issue that we lost our Cadenza which was way better, and traded it for a way lower quality car with far less options and paid literally thousands over its value vs just keeping the Cadenza.? If they didn't tell us that, they literally made the worst deal ever to us and should be ashamed.? But they are lying.? No one would overpay thousands for a crappy Forte and wipe out their savings when they could keep their much better car.? Also, it says everything that these people will not show any proof that this paint job actually cost them anything and are withholding proof to show it to our insurance company further trying to steal from usThat paint job is perfect and we never had a chance.? They are liars.?

I am rejecting this response because: (Revdex.com NOTE: Consumer 'rebuttal' received via fax to Revdex.com, 4-24-18.) "My response:Lupient Kia did not do a inspection, the reason I know, because of the flat tire I got, couldn't get into trunk, took the car back, and I was told by Service Advisor Arnold J [redacted] this car was not inspected properlyI made myself very clear what I want[redacted] 4-24-18"

To Whom It May Concern,
I have reviewed the letter *** wrote regarding the purchase of his Impala. Please let this serve as our response. Mr*** purchased the vehicle on November 10th, in condition as his letter states. The vehicle had 125,miles at the
time he purchased the vehicle. We did offer to let him take the vehicle to his mechanic prior to purchase as he noted, but he declined that offer. We also offered an extended service contract to him but he declined. (signed record attached). We are very clear with customers that purchase vehicles as noted by the multiple forms we have them sign acknowledging this fact. We understand that most cars over 100k miles need some mechanical work and that is why we price them accordingly, offer to have them looked at by mechanics, offer extended service contracts, and make sure customers understand they are sold It appears that we took those steps in this transaction and we respectfully decline the request to pay for the service work performed at NAPA by the customer
Thank you for taking the time to try and resolve this situation
Regards,

To Whom It May Concern,
I have reviewed the letter *** wrote regarding the purchase of his Impala. Please let this serve as our response. Mr*** purchased the vehicle on November 10th, in condition as his letter states. The vehicle had 125,miles at the
time he purchased the vehicle. We did offer to let him take the vehicle to his mechanic prior to purchase as he noted, but he declined that offer. We also offered an extended service contract to him but he declined. (signed record attached). We are very clear with customers that purchase vehicles as noted by the multiple forms we have them sign acknowledging this fact. We understand that most cars over 100k miles need some mechanical work and that is why we price them accordingly, offer to have them looked at by mechanics, offer extended service contracts, and make sure customers understand they are sold AS-IS
It appears that we took those steps in this transaction and we respectfully decline the request to pay for the service work performed at NAPA by the customer
Thank you for taking the time to try and resolve this situation
Regards,

Mr*** We are very sorry that our sales professional did not follow up on our promise to get you the $gift card for your recent test drive. I have redeemed the coupon and it should be in your inbox by tomorrow. This is not the impression that we want to give and please know we
will use this as a training opportunity for future guests. Kind Regards, Jesse *** - General ManagerLupient Kia

Initial Business Response /* (1000, 5, 2016/03/02) */
Mr*** brought his vehicle in for inspection on 8-19-to address excessive tire wear The front tires had shown significant wear, and measured between and 6/32nds on the front two, and 9/32nds on the rear two tires We checked tire
pressure and the vehicles alignment No issues were found with either The alignment was still within manufacturer specs, and no adjustments were necessary, or performed We had advised Mr*** at that time that the vehicle exhibits signs of being driven "aggressively" He stated that he was not the driver of the vehicle and that his son was
Kia does not warranty the original equipment tires that came on the vehicle, they are warranted by the tire manufacturer only I advised Mr*** that since there was no issue with the vehicle, and he believes there is something wrong, that he should contact Nexen direct, as they are the tire manufacturer He told me he had contacted them, but he was unwilling to drive there to have them inspected I advised him he could also seek a second opinion he stated he discussed this with Barnett Kia, and they had advised him if they also found nothing wrong , he would be charged for the inspection Mr*** stated he declined that inspection He also mentioned that he had taken the vehicle to Hoover Wheel Alignment, a shop that specializes in suspensions and alignments They also found no vehicle issues
On 10-22-I invited *** in to meet with the Kia District Parts and Service Manager He agreed and brought the vehicle in The vehicle at that time had 3,miles and the front tires had worn to zero tread remaining They also showed feathering past the tread face and continuing out onto the sidewall of the tires This usually only occurs under aggressive driving habits At no point were the tires claimed as defective by Kia or Lupient personnel However, as a courtesy to Mr***, we contacted the tire manufacturer on his behalf They forwarded a claim form with instructions on how to proceed with the claim We took pictures of all tires, filled out the claim form, and sent it in on Mr***s's behalf As of this date, I believe Nexen has not found the tires to be defective either
On 12-8-Mr*** brought his vehicle in (winter tires now on vehicle) concerned with a brake issue the vehicle at that time had 4,miles The front brake were worn out, nearly a metal on metal condition Inspection of the braking system revealed no issue with the vehicle
Mr*** declined to have the brakes replaced here, and said he would take care of it himself
Within 5,miles, someone has worn the front tires bald, and the brakes to near metal on metal Unfortunately this has made Mr*** dissatisfied with his vehicle, but all inspections have shown no issues with the vehicle, only in which the manner it is being driven
Please contact me if I can be of further assistance
Sincerely,
Craig ***
Fixed Operations Director
Lupient Kia
***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not resolved anything with their responseAs I pointed out before they continue to blame meirst as even Craig has admitted by not stating it, his techs did not do anything more than to look at the problem areas and at most put the car on the alignment machine, no one took anything apart to try to find what the problem isWhen the vehicle was first brought in for a tire issue, all they did was look at it and labeled me an aggressive driverWhen I brought it in the second time, same thing, look at it and then my account and said as it has been noted this is from aggressive drivingWhen I brought it in for the brake issue, before they even looked at the car, the service rep mentioned that this car is driven aggressively and that is likely the problemAfter the tech only looked at the car to verify the brakes were worn out, they again said this was from aggressive drivingNow it seems that I have been labeled an aggressive driver and from this point on anything that goes wrong with the vehicle will be due to aggressive driving and will not be covered under any warrantyThe next question I now have is, if I am such an aggressive driver that I am wearing out the front tires at an incredibly fast rate, then how can I also be riding my brakes so much that I wore them out at almost the same incredibly fast rate? What a way to cover their butt and not anything else, by blaming the customerThat must be the new customer service As I stated before, I have never been given a definition as to what aggressive driving is by KIA standardsWhen all this came about, I even offered to let them take my car and drive it for several thousand miles to see if they would get the same resultsApparently, driving a vehicle to determine a drivability issue is not what they doI have talked to other dealers to see if my expectations were off baseEveryone I have talked to has said the same thingWhen it comes to the tire issue, they would have done a lot more than just put it on an alignment machine, for starters they would have driven the car to see if they could feel the same things I feel whenever I drive the carWhen it comes to the brake issue, they would have torn the system apart to try and determine why the brakes wore out so fastIf KIA had done that, they would have discovered that there is an issue with the brake calipers and noticed that the brake fluid was quite dirtyWhen I had the brakes done at a brake specialty shop, these are things they discovered by doing their jobI am including a copy of the job invoice as proofI spent $to get my brakes done right when this should have been covered by KIAI now want to be reimbursed for the work done at a third party shop, in addition to my other desired resolution optionInstead of continually blaming the customer and backing their obvious lack of technical ability in the technicians, they should actually look into why this one car has these problemsI am not out for money, I just want this car to perform as it should, like my other cars do

I am rejecting this response because: The mileage of the vehicle is not the issue, its how I feel when I drove the vehicle when its snowing/storming

Initial Business Response /* (1000, 7, 2015/12/14) */
Ms***,
Since our meeting on 12/when we got you your 2nd key and plates we have been in contact with the dealer that incorrectly titled the vehicle they traded to us for you They called us on 12/and said they have the title back from
the customer that it was incorrectly titled to along with a "did not buy, did not sell" form They are now waiting for a lien release from the bank listed on the title Once they receive that they are sending all the necessary documents to us so we can correct this situation with the state
I am very sorry for the trouble this has caused and please know we are doing everything in our power to correct it I do not know why the dealer titled the car then traded it to us but we are in contact with them to expedite a resolution
I will reach out to you again once we have submitted the documents to the state If you have questions in the meantime please don't hesitate to call or email me
Thank you
Jesse ***

I am rejecting this response because:
I was asking what happened to the offer to redo the deal and fix all issues with the carAs stated in the attached email dated Aug30,

I am rejecting this response because:
I was asking what happened to the offer to redo the deal and fix all issues with the carAs stated in the attached email dated Aug30,

I am rejecting this response because: The mileage of the vehicle is not the issue, its how I feel when I drove the vehicle when its snowing/storming

**,
I have reviewed the documents from your purchase and I also spoke to our Used Car Manager who you made the deal with. He stated that you both discussed the fact that the car had some issues and that is why the car was discounted the $1400.00. He said you also stated that you could
probably get the work done elsewhere for cheaper. If you have issues you would like us to look at please make an appointment with our service department. I will discount some of the labor charges but please understand again that this will be at your expense because the vehicle was sold as-is. I have also attached the forms you signed with your purchase for reference
Regards,
Jesse *** - General Manager
Lupient Kia

Mr *** purchased the Chevy Malibu with 144,miles on it on 2/5/in condition. Attached are the documents supporting the fact that Mr *** was aware of this prior to purchase. We did replace some items shortly after he purchased it (2/8) as a goodwill gesture to
correct the problem. The vehicle DID have an initial inspection prior to purchase but during these inspections we DO NOT repair everything on the vehicles. Often we change the oil, make sure they are safe, and offer them for sale in condition. Thank you for your facilitation of this matter and please call me with any further questions. Regards, Jesse *** - General ManagerLupient Kia###-###-####

Mr***, My apologies for not responding to this complaint earlier. Both emails were caught by our spam filter. I have reviewed the complaint and the supporting documents. The vehicle Ms*** purchased from us was a very high mileage vehicle that was sold in condition. We made no written or verbal guarantees about the condition or performance of the vehicle. As you can see from our attached documents we go through many forms with our customers to ensure they clearly understand our policy on these vehicles.We respectfully decline the requested settlement but would be willing to offer Ms*** a different vehicle if she wishes to trade this one back into us.Thank you for your facilitation of this matter. Jesse *** - General ManagerLupient Kiajesse.***@lupient.com###-###-####

Mr*** We are very sorry that our sales professional did not follow up on our promise to get you the $gift card for your recent test drive. I have redeemed the coupon and it should be in your inbox by tomorrow. This is not the impression that we want to give and please know we
will use this as a training opportunity for future guests. Kind Regards, Jesse *** - General ManagerLupient Kia

Initial Business Response /* (1000, 5, 2016/03/02) */
Mr*** brought his vehicle in for inspection on 8-19-to address excessive tire wearThe front tires had shown significant wear, and measured between and 6/32nds on the front two, and 9/32nds on the rear two tiresWe checked tire
pressure and the vehicles alignmentNo issues were found with eitherThe alignment was still within manufacturer specs, and no adjustments were necessary, or performedWe had advised Mr*** at that time that the vehicle exhibits signs of being driven "aggressively"He stated that he was not the driver of the vehicle and that his son was
Kia does not warranty the original equipment tires that came on the vehicle, they are warranted by the tire manufacturer onlyI advised Mr*** that since there was no issue with the vehicle, and he believes there is something wrong, that he should contact Nexen direct, as they are the tire manufacturerHe told me he had contacted them, but he was unwilling to drive there to have them inspectedI advised him he could also seek a second opinionhe stated he discussed this with Barnett Kia, and they had advised him if they also found nothing wrong , he would be charged for the inspectionMr*** stated he declined that inspectionHe also mentioned that he had taken the vehicle to Hoover Wheel Alignment, a shop that specializes in suspensions and alignmentsThey also found no vehicle issues
On 10-22-I invited *** in to meet with the Kia District Parts and Service ManagerHe agreed and brought the vehicle inThe vehicle at that time had 3,miles and the front tires had worn to zero tread remainingThey also showed feathering past the tread face and continuing out onto the sidewall of the tiresThis usually only occurs under aggressive driving habitsAt no point were the tires claimed as defective by Kia or Lupient personnelHowever, as a courtesy to Mr***, we contacted the tire manufacturer on his behalfThey forwarded a claim form with instructions on how to proceed with the claimWe took pictures of all tires, filled out the claim form, and sent it in on Mr***s's behalfAs of this date, I believe Nexen has not found the tires to be defective either
On 12-8-Mr*** brought his vehicle in (winter tires now on vehicle) concerned with a brake issuethe vehicle at that time had 4,milesThe front brake were worn out, nearly a metal on metal conditionInspection of the braking system revealed no issue with the vehicle
Mr*** declined to have the brakes replaced here, and said he would take care of it himself
Within 5,miles, someone has worn the front tires bald, and the brakes to near metal on metalUnfortunately this has made Mr*** dissatisfied with his vehicle, but all inspections have shown no issues with the vehicle, only in which the manner it is being driven
Please contact me if I can be of further assistance
Sincerely,
Craig ***
Fixed Operations Director
Lupient Kia
***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not resolved anything with their responseAs I pointed out before they continue to blame meirst as even Craig has admitted by not stating it, his techs did not do anything more than to look at the problem areas and at most put the car on the alignment machine, no one took anything apart to try to find what the problem isWhen the vehicle was first brought in for a tire issue, all they did was look at it and labeled me an aggressive driverWhen I brought it in the second time, same thing, look at it and then my account and said as it has been noted this is from aggressive drivingWhen I brought it in for the brake issue, before they even looked at the car, the service rep mentioned that this car is driven aggressively and that is likely the problemAfter the tech only looked at the car to verify the brakes were worn out, they again said this was from aggressive drivingNow it seems that I have been labeled an aggressive driver and from this point on anything that goes wrong with the vehicle will be due to aggressive driving and will not be covered under any warrantyThe next question I now have is, if I am such an aggressive driver that I am wearing out the front tires at an incredibly fast rate, then how can I also be riding my brakes so much that I wore them out at almost the same incredibly fast rate? What a way to cover their butt and not anything else, by blaming the customerThat must be the new customer service As I stated before, I have never been given a definition as to what aggressive driving is by KIA standardsWhen all this came about, I even offered to let them take my car and drive it for several thousand miles to see if they would get the same resultsApparently, driving a vehicle to determine a drivability issue is not what they doI have talked to other dealers to see if my expectations were off baseEveryone I have talked to has said the same thingWhen it comes to the tire issue, they would have done a lot more than just put it on an alignment machine, for starters they would have driven the car to see if they could feel the same things I feel whenever I drive the carWhen it comes to the brake issue, they would have torn the system apart to try and determine why the brakes wore out so fastIf KIA had done that, they would have discovered that there is an issue with the brake calipers and noticed that the brake fluid was quite dirtyWhen I had the brakes done at a brake specialty shop, these are things they discovered by doing their jobI am including a copy of the job invoice as proofI spent $to get my brakes done right when this should have been covered by KIAI now want to be reimbursed for the work done at a third party shop, in addition to my other desired resolution optionInstead of continually blaming the customer and backing their obvious lack of technical ability in the technicians, they should actually look into why this one car has these problemsI am not out for money, I just want this car to perform as it should, like my other cars do

I am rejecting this response because:
It is simply a lie. They told us there would be no more than a few hundred charged back from the lease companyPeriod. Several times. This is so serious an issue that we lost our Cadenza which was way better, and traded it for a way lower quality car with far less options and paid literally thousands over its value vs just keeping the Cadenza. If they didn't tell us that, they literally made the worst deal ever to us and should be ashamed. But they are lying. No one would overpay thousands for a crappy Forte and wipe out their savings when they could keep their much better car. Also, it says everything that these people will not show any proof that this paint job actually cost them anything and are withholding proof to show it to our insurance company further trying to steal from usThat paint job is perfect and we never had a chance. They are liars