Lupient Kia of Brooklyn Park

Mr***, My apologies for not responding to this complaint earlier. Both emails were caught by our spam filter. I have reviewed the complaint and the supporting documents. The vehicle Ms*** purchased from us was a very high mileage vehicle that was sold in AS-IS
condition. We made no written or verbal guarantees about the condition or performance of the vehicle. As you can see from our attached documents we go through many forms with our customers to ensure they clearly understand our policy on these vehicles.We respectfully decline the requested settlement but would be willing to offer Ms*** a different vehicle if she wishes to trade this one back into us.Thank you for your facilitation of this matter. Jesse *** - General ManagerLupient Kiajesse.***@lupient.com###-###-####

To Whom It May Concern, I am very familiar with Mr*** issues and have had communication with him about it since his transaction date on 4/25/16. We grounded the Cadenza on 4/25/with Kia Motor Finance. This process alerts them that a lease has been terminated.
They picked the car up from us and had it inspected by a 3rd party on 5/5/16. We have not had the car in our possession since that date and have no way to get the car back. In our paperwork for the transaction we agreed to send $to Kia for Mr*** remaining payments on his Cadenza, which we did. At no time did we promise verbally, put in writing, or swear on someone's life that he would not be charged additional fees from Kia. I did negotiate a fee adjustment on Mr*** behalf in the amount of $in August. That was the last contact I had from Mr***. All remaining fees and amounts due are between Kia and Mr***. I also received a phone call and an email from Mr*** insurance company on 9/1/requesting the vehicle back to send to a body shop that had repaired the car. At that time I also made the agent aware that we were not in possession of the car and had no way to get it back. At this time I can not accommodate the request to reduce the bill because the car left our possession and responsibility in May. Any further requests for billing adjustments will need to be directed to Kia. Thank you for your efforts in resolving this issue. Regards,Jesse *** - General ManagerLupient Kia

I am rejecting this response because: We are very disappointed in Kia's response but didn't expect anything differentThis was never about buying As Is! We have never denied that! This is about the fact that their salesman lied to us to get us to purchase the vehicle ! The salesman,Eddy ***,as noted in original complaint never offered to have their mechanic look at the carHe in fact said the car had been inspected and in good conditionWE believed him and purchased the carOur mistake ! We will never trust a car salesman againWe just want it out there that this car lot has unfair sales issues and not to be trustedMaybe it will prevent even one person from doing business with them Thank you for your timeSincerely R.N

? I am rejecting this response because:
It is simply a lie.? They told us there would be no more than a few hundred charged back from the lease companyPeriod.? Several times.? This is so serious an issue that we lost our Cadenza which was way better, and traded it for a way lower quality car with far less options and paid literally thousands over its value vs just keeping the Cadenza.? If they didn't tell us that, they literally made the worst deal ever to us and should be ashamed.? But they are lying.? No one would overpay thousands for a crappy Forte and wipe out their savings when they could keep their much better car.? Also, it says everything that these people will not show any proof that this paint job actually cost them anything and are withholding proof to show it to our insurance company further trying to steal from usThat paint job is perfect and we never had a chance.? They are liars.?

**,
I have reviewed the documents from your purchase and I also spoke to our Used Car Manager who you made the deal with.? He stated that you both discussed the fact that the car had some issues and that is why the car was discounted the $1400.00.? He said you also stated that you could
probably get the work done elsewhere for cheaper.? If you have issues you would like us to look at please make an appointment with our service department.? I will discount some of the labor charges but please understand again that this will be at your expense because the vehicle was sold as-is.? I have also attached the forms you signed with your purchase for reference
Regards,
Jesse *** - General Manager
Lupient Kia

? I am rejecting this response because:
(Revdex.com NOTE: Consumer 'rebuttal' received via fax to Revdex.com, 4-24-18.)? "My response:Lupient Kia did not do a inspection, the reason I know, because of the flat tire I got, couldn't get into trunk, took the car back, and I was told by Service Advisor Arnold J *** this car was not inspected properlyI made myself very clear what I want.*** ***4-24-18"

To Whom It May Concern, I am very familiar with Mr. [redacted] issues and have had communication with him about it since his transaction date on 4/25/16.  We grounded the 2014 Cadenza on 4/25/16 with Kia Motor Finance.  This process alerts them that a lease has been terminated. ...

They picked the car up from us and had it inspected by a 3rd party on 5/5/16.  We have not had the car in our possession since that date and have no way to get the car back.  In our paperwork for the transaction we agreed to send $2952.00 to Kia for Mr. [redacted] remaining payments on his 2014 Cadenza, which we did.  At no time did we promise verbally, put in writing, or swear on someone's life that he would not be charged additional fees from Kia.  I did negotiate a fee adjustment on Mr. [redacted] behalf in the amount of $507.67 in August.  That was the last contact I had from Mr. [redacted].  All remaining fees and amounts due are between Kia and Mr. [redacted].  I also received a phone call and an email from Mr. [redacted] insurance company on 9/1/16 requesting the vehicle back to send to a body shop that had repaired the car.  At that time I also made the agent aware that we were not in possession of the car and had no way to get it back.  At this time I can not accommodate the request to reduce the bill because the car left our possession and responsibility in May.  Any further requests for billing adjustments will need to be directed to Kia. Thank you for your efforts in resolving this issue. Regards,Jesse [redacted] - General ManagerLupient Kia

I am rejecting this response because: We are very disappointed in Kia's response but didn't expect anything different. This was never about buying As Is! We have never denied that! This is about the fact that their salesman lied to us to get us to purchase the vehicle ! The salesman,Eddy [redacted],as noted in original complaint never offered to have their mechanic look at the car. He in fact said the car had been inspected and in good condition. WE believed him and purchased the car. Our mistake ! We will never trust a car salesman again. We just want it out there that this car lot has unfair sales issues and not to be trusted. Maybe it will prevent even one person from doing business with them . Thank you for your time. Sincerely R.N.

Initial Business Response /* (1000, 7, 2015/12/14) */
Ms. [redacted],
Since our meeting on 12/2 when we got you your 2nd key and plates we have been in contact with the dealer that incorrectly titled the vehicle they traded to us for you. They called us on 12/3 and said they have the title back from...

the customer that it was incorrectly titled to along with a "did not buy, did not sell" form. They are now waiting for a lien release from the bank listed on the title. Once they receive that they are sending all the necessary documents to us so we can correct this situation with the state.
I am very sorry for the trouble this has caused and please know we are doing everything in our power to correct it. I do not know why the dealer titled the car then traded it to us but we are in contact with them to expedite a resolution.
I will reach out to you again once we have submitted the documents to the state. If you have questions in the meantime please don't hesitate to call or email me.
Thank you.
Jesse [redacted]