At Lurn we do have a very strict refund policyWe invest a lot of time up front for our students and follow up as diligently as we can.Our Education and support team has responded to many of your requests including Sendlane autoresponder and bonuses you requested as examples.However, we see that
you took very little action in using our forum support which is very helpful and could have allowed you to achieve customers and move to the next level of your business. You only logged into our system times since June and still had two courses to complete.As in any business, it is the investment on your end that brings success. That being said, we have refunded your payment.Lurn Inc
Both amounts have been refunded.It is unfortunately the customer has this negative view of the situation. We hold our customers in the highest regard and do not attempt to trick or deceive themLurn Inc
This customer has worked through courses of our EducationIt is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as
an exception. Lurn Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will consider this resolved as soon as I see the refund on my debit cardMy debit card is on file with LurnIf there are any questions about my card or, I can be reached at ***@***.com
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very
happy customer base.That being said, we have refunded the transaction back to her *** account.Rich R***Lurn Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your quick response.
Regards,
*** ***
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they
get a $credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R***COO
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the
future.Attached are the refunds receipts which the customer should have received as well.Rich R[redacted], COOLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:Mr.? R*** has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system.? Anik S*** clearly
stated in his guarantee of the *** *** program that ALL upgrades
would be included
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.?
*** *** further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”?
This statement is absurd.? When
Anik S*** made the guarantee in he said “ALL upgrades”.? There was no fine print in the guarantee such
as *** *** is trying to create years after the fact.? Almost all upgrades to a product don’t exist
when a product comes outWhich is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases
The problem occurred when
Anik was asked to honor his guarantee.?
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee
The fact that Mr
R*** has said that “All of our other customers have been treated the same
way in that they get a $credit for the new system.” Is further proof that
Anik S*** is not honoring his guarantee.?
I say this because no one who purchased *** *** before this date
received any correspondence in any form alerting them that a newer version of
*** *** was coming out and they would get a $credit since they had
an older version? Anik did not even
mention this in his current promotional webinarsTherefore the only way that
they were offered the $credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well
This is totally
unethical, deceitful, dishonest and possibly criminal.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Thank you very much for your help
Regards,
[redacted]
Both amounts have been refunded.It is unfortunately the customer has this negative view of the situation. We hold our customers in the highest regard and do not attempt to trick or deceive themLurn Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr. R[redacted] has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system. Anik S[redacted] clearly
stated in his guarantee of the 2014 [redacted] program that ALL upgrades
would be included.
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.
[redacted] further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”
This statement is absurd. When
Anik S[redacted] made the guarantee in 2014 he said “ALL upgrades”. There was no fine print in the guarantee such
as [redacted] is trying to create 2 years after the fact. Almost all upgrades to a product don’t exist
when a product comes out. Which is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases.
The problem occurred when
Anik was asked to honor his guarantee.
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee.
The fact that Mr.
R[redacted] has said that “All of our other customers have been treated the same
way in that they get a $250 credit for the new system.” Is further proof that
Anik S[redacted] is not honoring his guarantee.
I say this because no one who purchased [redacted] before this date
received any correspondence in any form alerting them that a newer version of
[redacted] was coming out and they would get a $250 credit since they had
an older version. Anik did not even
mention this in his current promotional webinars. Therefore the only way that
they were offered the $250 credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well.
This is totally
unethical, deceitful, dishonest and possibly criminal.
Regards,
[redacted]
This customer has worked through 40 courses of our Education. It is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as...
At Lurn we do have a very strict refund policy. We invest a lot of time up front for our students and follow up as diligently as we can.Our Education and support team has responded to many of your requests including Sendlane autoresponder and bonuses you requested as examples.However, we see that...
you took very little action in using our forum support which is very helpful and could have allowed you to achieve 500 customers and move to the next level of your business. You only logged into our system 15 times since June and still had two courses to complete.As in any business, it is the investment on your end that brings success. That being said, we have refunded your payment.Lurn Inc.
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very...
happy customer base.That being said, we have refunded the transaction back to her [redacted] account.Rich R[redacted]Lurn Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your help.
Regards,
[redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.
Actually a software program that is included.
All of our other customers have been...
treated the same way in that they get a $250 credit for the new system.
And they are pleased to receive the discount as the value is excellent for the money.
It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.
Rich R[redacted]
COO
At Lurn we do have a very strict refund policyWe invest a lot of time up front for our students and follow up as diligently as we can.Our Education and support team has responded to many of your requests including Sendlane autoresponder and bonuses you requested as examples.However, we see that
you took very little action in using our forum support which is very helpful and could have allowed you to achieve customers and move to the next level of your business. You only logged into our system times since June and still had two courses to complete.As in any business, it is the investment on your end that brings success. That being said, we have refunded your payment.Lurn Inc
Both amounts have been refunded.It is unfortunately the customer has this negative view of the situation. We hold our customers in the highest regard and do not attempt to trick or deceive themLurn Inc
This customer has worked through courses of our EducationIt is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as
an exception. Lurn Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will consider this resolved as soon as I see the refund on my debit cardMy debit card is on file with LurnIf there are any questions about my card or, I can be reached at ***@***.com
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very
happy customer base.That being said, we have refunded the transaction back to her *** account.Rich R***Lurn Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your quick response.
Regards,
*** ***
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they
get a $credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R***COO
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the
future.Attached are the refunds receipts which the customer should have received as well.Rich R[redacted], COOLurn Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:Mr.? R*** has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system.? Anik S*** clearly
stated in his guarantee of the *** *** program that ALL upgrades
would be included
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.?
*** *** further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”?
This statement is absurd.? When
Anik S*** made the guarantee in he said “ALL upgrades”.? There was no fine print in the guarantee such
as *** *** is trying to create years after the fact.? Almost all upgrades to a product don’t exist
when a product comes outWhich is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases
The problem occurred when
Anik was asked to honor his guarantee.?
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee
The fact that Mr
R*** has said that “All of our other customers have been treated the same
way in that they get a $credit for the new system.” Is further proof that
Anik S*** is not honoring his guarantee.?
I say this because no one who purchased *** *** before this date
received any correspondence in any form alerting them that a newer version of
*** *** was coming out and they would get a $credit since they had
an older version? Anik did not even
mention this in his current promotional webinarsTherefore the only way that
they were offered the $credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well
This is totally
unethical, deceitful, dishonest and possibly criminal.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Thank you very much for your help
Regards,
[redacted]
Both amounts have been refunded.It is unfortunately the customer has this negative view of the situation. We hold our customers in the highest regard and do not attempt to trick or deceive themLurn Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Mr. R[redacted] has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system. Anik S[redacted] clearly
stated in his guarantee of the 2014 [redacted] program that ALL upgrades
would be included.
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.
[redacted] further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”
This statement is absurd. When
Anik S[redacted] made the guarantee in 2014 he said “ALL upgrades”. There was no fine print in the guarantee such
as [redacted] is trying to create 2 years after the fact. Almost all upgrades to a product don’t exist
when a product comes out. Which is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases.
The problem occurred when
Anik was asked to honor his guarantee.
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee.
The fact that Mr.
R[redacted] has said that “All of our other customers have been treated the same
way in that they get a $250 credit for the new system.” Is further proof that
Anik S[redacted] is not honoring his guarantee.
I say this because no one who purchased [redacted] before this date
received any correspondence in any form alerting them that a newer version of
[redacted] was coming out and they would get a $250 credit since they had
an older version. Anik did not even
mention this in his current promotional webinars. Therefore the only way that
they were offered the $250 credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well.
This is totally
unethical, deceitful, dishonest and possibly criminal.
Regards,
[redacted]
This customer has worked through 40 courses of our Education. It is very clear to all our customers this requires some investment and because of Lurn's course investment, this is against our refund policy posted clearly to all purchasers.However, Our customer service team will refund the customer as...
an exception. Lurn Inc.
At Lurn we do have a very strict refund policy. We invest a lot of time up front for our students and follow up as diligently as we can.Our Education and support team has responded to many of your requests including Sendlane autoresponder and bonuses you requested as examples.However, we see that...
you took very little action in using our forum support which is very helpful and could have allowed you to achieve 500 customers and move to the next level of your business. You only logged into our system 15 times since June and still had two courses to complete.As in any business, it is the investment on your end that brings success. That being said, we have refunded your payment.Lurn Inc.
We have a very strict policy on refunds and that is clearly displayed on our website and at order timeWe also emphasize that Internet Marketing is not for everyone.It is unfortunate this customer feels unfavorable to our company, however we have thousands of successful students - and a very...
happy customer base.That being said, we have refunded the transaction back to her [redacted] account.Rich R[redacted]Lurn Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your help.
Regards,
[redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.
Actually a software program that is included.
All of our other customers have been...
treated the same way in that they get a $250 credit for the new system.
And they are pleased to receive the discount as the value is excellent for the money.
It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.
Rich R[redacted]
COO