I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick response.
Regards,
[redacted]
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January 2016 and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the...
future.Attached are the refunds receipts which the customer should have received as well.Rich R[redacted], COOLurn Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will consider this resolved as soon as I see the refund on my debit card. My debit card is on file with Lurn. If there are any questions about my card or, I can be reached at [redacted]@[redacted].com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they...
get a $250 credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R[redacted]COO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Mr. R[redacted] has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system. Anik S[redacted] clearly
stated in his guarantee of the 2014 [redacted] program that ALL upgrades
would be included.
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.
[redacted] further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”
This statement is absurd. When
Anik S[redacted] made the guarantee in 2014 he said “ALL upgrades”. There was no fine print in the guarantee such
as [redacted] is trying to create 2 years after the fact. Almost all upgrades to a product don’t exist
when a product comes out. Which is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases.
The problem occurred when
Anik was asked to honor his guarantee.
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee.
The fact that Mr.
R[redacted] has said that “All of our other customers have been treated the same
way in that they get a $250 credit for the new system.” Is further proof that
Anik S[redacted] is not honoring his guarantee.
I say this because no one who purchased [redacted] before this date
received any correspondence in any form alerting them that a newer version of
[redacted] was coming out and they would get a $250 credit since they had
an older version. Anik did not even
mention this in his current promotional webinars. Therefore the only way that
they were offered the $250 credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well.
This is totally
unethical, deceitful, dishonest and possibly criminal.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick response.
Regards,
[redacted]
Our customer support team has looked into this and the customer has been refunded both payments.We apologize for this as the subscription was cancelled in January 2016 and there were no charges billed for five months but for some reason it ran again on Jun 12th.We have corrected the problem for the...
future.Attached are the refunds receipts which the customer should have received as well.Rich R[redacted], COOLurn Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will consider this resolved as soon as I see the refund on my debit card. My debit card is on file with Lurn. If there are any questions about my card or, I can be reached at [redacted]@[redacted].com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will review our customer service records and respond back shortly with a more thorough response.Up front, it is clear that our new system includes an enhanced version of our product.Actually a software program that is included.All of our other customers have been treated the same way in that they...
get a $250 credit for the new system.And they are pleased to receive the discount as the value is excellent for the money.It is not very likely we could have "guaranteed" the newer version of the product including the software in 2014, or deceive our customers, when the product idea did not even exist at that time.Rich R[redacted]COO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Mr. R[redacted] has substantiated my point by his own words, “new system includes an enhanced version of our
product.” By definition this enhancement is an upgrade of the
original system. Anik S[redacted] clearly
stated in his guarantee of the 2014 [redacted] program that ALL upgrades
would be included.
In the new version of “Inbox
Blueprint” , same name same product, that he just introduced February 2016, he
is making the same guarantee that all upgrades will be included.
[redacted] further states “It
is not very likely we could have "guaranteed" the newer version of
the product including the software in 2014, or deceive our customers, when the
product idea did not even exist at that time.”
This statement is absurd. When
Anik S[redacted] made the guarantee in 2014 he said “ALL upgrades”. There was no fine print in the guarantee such
as [redacted] is trying to create 2 years after the fact. Almost all upgrades to a product don’t exist
when a product comes out. Which is why ethical product developers include ALL
Upgrades to be included because they know that their product will improve and
evolve over time, and because of that the ethical developers will want to
include it for their purchases.
The problem occurred when
Anik was asked to honor his guarantee.
Anik and his crew are trying every way to weasel out of being an honest
businessman by honoring his guarantee.
The fact that Mr.
R[redacted] has said that “All of our other customers have been treated the same
way in that they get a $250 credit for the new system.” Is further proof that
Anik S[redacted] is not honoring his guarantee.
I say this because no one who purchased [redacted] before this date
received any correspondence in any form alerting them that a newer version of
[redacted] was coming out and they would get a $250 credit since they had
an older version. Anik did not even
mention this in his current promotional webinars. Therefore the only way that
they were offered the $250 credit is when they asked Anik to honor his
guarantee for All Upgrades and he refused them as well.
This is totally
unethical, deceitful, dishonest and possibly criminal.
Regards,
[redacted]