Luuup

Ordered 1 litter box on July 2, 2019 with expedited shipping. Item has not been shipped and all communications attempted with the company have gone unanswered as of September 4, 2019. Order number is 72841. I paid $70 with a *** credit card

Silence is simply not an option.
Placed an order 3 weeks ago for the box. Never shipped. No feedback. No response to emails or social media. After going through a similar situation in April it looks like this company still has not grasped the basic concept of good support which is at least to respond.
Now asked for a refund, still no response. Will have to go through my card. Reputation is unfortunately done now. Wishing everyone luck.
How hard is it to send a mass email with some sort of expectation? If they charged so many people, how hard is it to hire a couple of interns to respond at least? Makes no business sense.

No one at Luuup answers email or replies to messages via ***. The Luuup litterbox I have is superb so I figured I would try their new litter. Big mistake! I signed up for Luuup's monthly litter subscription. I received a bag of litter, but it is enough for several months, so I attempted to cancel my subscription. Emails to their support address go unanswered. There doesn't appear to be a phone number to call. I tried emailing Luuup multiple times without any response at all, yet they continued to send litter and bill my credit card. This is unacceptable. I just reported that credit card lost and requested the number on my account be changed. Perhaps this will get their attention.

I ordered a Luuup starter kit which was supposed to come with a bag of litter and a litter box. I did not get the box and customer service has basically been non existent. I've had to resort to disputing the transaction with my credit company.

I unfortunately did not look here on Revdex.com before ordering.
I ordered 2 litter boxes and their litter. I payed extra to get the litter boxes in 2-3 business days which would have been 3 days ago. Nothing has showed up and there is no way to contact the company other then their email support page. I have emailed the company three times and receive a notification and file number but no answers. Frustrating!!.

My order number is XXXXX. Case number is XXXXX.

As of now I have a charge for expedited delivery and no litter boxes. I paid this amount because we are leaving for vacation with our cats. We were taking the NO SHOW new Luuup litter boxes. Now we have to go out and purchase new boxes since they never arrived as we leave today. This really messed up our schedule and added stress unnecessarily to the start of our vacation.

It appears they have a major problem with filling orders. They said they have corrected the problem back in April but apparently not so. Why don't they change their delivery date turn around until they can correct the problem. Most ridiculous to charge me extra for expedited delivery which they know they can't fill!!! Remember don't over promise and under perform. Starts off with customers having a bad feeling about your company and your product- if they ever receive it.

Ordered two litter boxes and they never arrived; the website tracking says that the order has not yet shipped. I reached out by email and they never responded. Their phone number has been disconnected. I will be contacting my credit card company for refund. A

I ordered 3 litter boxes in 2017 and have been very happy with them.
In March of 2019 I received a *** solicitation from the company to tell me about the new litter and a free trial offer. I ordered one bag per box, as per their recommendation and waited.
My credit care was charged $10USD, but I never received the litter and on my account with the company it clearly says that it was unfulfilled.
In April, I was charged the full amount for 3 bags of litter in the amount of $136.00(USD no less), and still NEVER received the litter and that invoice reads, 'unfulfilled' as well.
I wrote the company to CANCEL MY MEMBERSHIP and after the canned response saying they received my email and that someone would get back to me in 72 hours, I have NEVER RECEIVED ANOTHER CORRESPONDENCE.
I contacted my credit card company and they were able to reverse the charges and I thought that was done.
Today, I open my email to see that I have been charged $136.00USD, AGAIN!!!
I have sent another email to the company, to reiterate to CANCEL my membership and refund any monies taken from me, as I HAVE NEVER RECEIVED any litter.
I have also contacted my credit card company to not only investigate and reverse the charges, but also to cancel my credit card with them, so the company cannot continue to *** from me.
***
***.
I want them to CANCEL my membership, refund all monies that they have taken from me, and I want nothing to do with the company ever again.

I've had a terrible experience with this company and no help resolving the issue at all!

As I was placing my order on April, 24th, their website froze. When I refreshed the page, I could not find anything on my Luuup account that indicated that the order had gone through. I also checked my email and bank account.

So I placed the order again.

Though my account on their website still shows that only one order had been placed, my email and bank account say otherwise!

I now have two litter boxes and a litter subscription when I only wanted the one litter box. I emailed them the day after the order was placed to inform them of the situation. I received an automated response telling me they would contact me within 72 hours, but no one ever contacted me. The day the deliver of all of these items was made, I emailed them again and again only ever received the automated response!

The phone number listed is no longer in service and I'm beginning to feel like I'm out $77!
Terrible, TERRIBLE company! I can't appropriately express my frustration and disappointment!

Luuup has had $240 of my money since I placed a subscription order for cat litter on 10/09/18. They promised litter would be delivered by 1/31/19. I have never received a single bag of litter. Since the promised delivery date, I received two additional communications saying I would get extra free bags for the delay. I finally gave up and sent customer support email and chat requests to cancel the unfulfilled order and refund my money. My emails and chat requests have been blocked or are being ignored and there is no phone number to call. It appears that these people have stolen my money and have no intention of giving me my money back or sending any product. I want an immediate refund of the $240 they have had for seven months.

. I ordered a litter box, and 2 trial bags of litter for a total of $43 on March 22nd. It is currently April 30th, and I still have not received my order. To add to that, Luuup charged my card another $80 dollars on April 22nd. I have tried e-mailing their customer support multiple times with no response to cancel and get a refund. I have messaged their social media pages to no avail. I am beyond fed up at this point.

. Ordered their products two months ago, they never sent it AND then charged me a second time as a subscription even though they never sent the first one. *** Complaints should be filed with FTC and governing bodies in Canada.

Ordered the $10 cat litter deal. Never sent my product and continue to charge my card. I had to get my bank involved to stop the transaction. I've reached out to Luuup 3 times with no success.

. I placed an order that was never fulfilled. It was for a LUUUP litter box and a $10 Litter. Again, it was never received. I emailed multiple times through email and directly through their site asking where my order was. I finally just bought another litter box and canceled my order. I emailed a couple of times to make sure they canceled my order and issued a refund. No refund was received. The next thing I received was a notice that a shipment of TWO $40 litter bags were being shipped to me and another charge of $80 was charged to my credit card. Again, I emailed MANY times and received nothing, no response whatsoever. I finally filed a complaint through my credit card to get my refund. That is still in process. Today I received a notice that the bags of litter shipped. REALLY??? How could this company be run so poorly that they are STILL shipping this order when the original order was never even fulfilled; let alone TWO Bags of litter @$40 each??? ***. ***.

my order number *** was placed with LUUUP on March 27th,2019. The company took my payment of $51USD. The payment was made via my *** Debit Card. I was promised that my order would ship by April 15th at the latest. I have sent multiple emails to the company for further information and further billing information, with no response. I messaged them on *** as well, no response. They do not have a customer inbound or outbound phone number to call. Just customer service email that is repeatedly ignored. Trying to reach customer support has done nothing but cause frustration. I have tried repeatedly to get a hold of them regarding a refund and I have not yet heard anything. My first email sent to them was on March 28th, April 15th, April 12th. I sent *** messages on April 10th, April 12th and April 15th. Have gotten nothing in return.

I would appreciate getting my money back ASAP.

Cancelling any recurring payments for the subscription has been a hassle as well and im not actually sure if I successfully did that. I have not received confirmation that future payments will be stopped.

***Document Attached***
The confirmation receipt that my order was paid for, as well as the confirmation of order.

thank you

They do not respond to any emails asking about orders, delivery or cancelling.***. I still haven't gotten my product after 6 emails and a long wait with still no product, I emailed to cancel (as instructed by the website). I emailed to cancel three times with no response and they have charged me again. ***.

I have attempted to contact them in regards to an order I placed almost a month ago.

I received an update that they are very busy and will update me when my order ships.

Sounds like they are waiting on inventory to arrive, but WILL not be transparent with the situation. I have asked for a refund and no response has been sent to me.

I placed my first order and signed up for Luuup Litter delivery on Feb 1, 2019 ($40.00)
I received an email that day saying my order would be shipping in January (even though the order was placed on Feb 1st).
Emailed customer service and received a response back the same day (2/1/19): your customer service agent, ***, informed me that the first production was completed and would be shipping mid-February.
Mid-February came and went, no order was shipped.
March 6, 2019 I received an email saying that there was a problem with my billing (although the money had already left my account).
March 8, 2019 I received an automated message saying that I was contacted in error and that there was a glitch in the system. This is presumably related to the notification of a billing problem.
March 15, 2019 I was charged for a second month of Luuup litter. ($40.00)
March 26, 2019 I contacted customer support to find out when my two months of litter would be delivered; they are still marked as "unfulfilled" in my account.
March 31, 2019 I finally receive a response. Again, *** indicates that bags are being shipped immediately. That I will have a shipment confirmation by April 1st and that 2 free bags are being noted on my account.
April 8, 2019 I contacted Luuup support via *** Messenger because I have had such a hard time getting a response via email. I still had not receive a delivery confirmation.
April 8, 2019 (2 hrs later) - I received a message from ***. She says that demand has outweighed supply of the litter product and that she had confirmed with her manager that I will be credited for 2 bags of litter. She indicated she will check about the recurring charges to my account and get back to me with more information there. Finally she said that her CEO confirmed that the litter subscriptions would ship out THAT WEEK.
April 15, 2019 - I have again been charged ($40.00). Now I have been charged for three months of product but received not a single bag of cat litter. I contacted customer service via *** Messenger again today because I could not find a working phone number to talk to a customer service manager regarding this issue.

On 10/4/18 I placed order #*** for a 1 yr subscription of monthly litter delivery for $240 usd for first delivery in Jan 19. I sent an email on 1/7 asking for an update and was told there was a delay and it would ship by 2/15. On 2/2 I was told that there was another delay until 2/27 and I was being given a free month to compensate. 3/4 I got a message saying it was in and to setup my account which I did. 3/15 I got an automated order confirm for a yr supply I did not place (***). 3/28 I sent another chaser looking for an update and got a reply on 3/30 saying there was a backlog and they would be shipping mine out 4/15. I complained saying I was a preorder and new orders shouldn't be getting filled before old. On 3/31 I got a reply saying they agree and as such my order would definitely ship 4/1 and I'd get another free month. 4/4 and nothing shipped so sent yet another inquiry. This time I got no reply and so sent messages again on 4/7 and 4/13 neither of which got answers. 4/15 received yet another automated order confirm for a yr supply that I didn't place (***). The company is now 4.5 months behind the delivery that I agreed to, I have been part of general delays several times which is bad but unavoidable however I've now been flat out *** to, promised things that never materialize, and totally ignored. They are very responsive when its about spending money but the worst customer service ever experienced and totally unapologetic (if u get a reply at all) when it comes to order fulfillment or standing by their products. It's now outright credit card *** being committed since they have stolen money and seem to have no intention of delivery.

In October 2018 I pre-purchased a litter subscription for $480 with monthly deliveries set to begin in January 2019. The company sent out multiple emails outlining an issue with their shipping carrier that was delaying litter subscription deliveries, but assured customers that deliveries would begin at the end of February 2019. I have since been sent order numbers for March and April 2019, but no litter has ever been shipped. I have contacted customer service via email diligently for the last 2 weeks seeking resolution to no avail. I either want my litter, or I want a refund of my $480.

This would have been a 5 star review, as I have one of these boxes and I am happy with it. So happy, in fact, that I ordered a second one. Unfortunately, I ordered the second box on March 28, 2019, and as of April 16, 2019, it has not been shipped and multiple attempts to contact support have gone unanswered. They charged my account for the purchase, so I am without the money, but no box, no shipped notification, and no answer from support. Now what Luuup?