Luuup

I ordered a 3 pack of Luuup liter boxes on ***. Order #***. $136.50 was charged to my credit card 12/28/18. I received the product 1/7/19. The product did not work for my cats. My cats dig to the very bottom which caused the shifting openings to clog. I returned 1 freshly cleaned box and 2 unopened boxes per their instructions with the return authorization number RA#*** they sent me on 2/4/19. My *** tracking number *** says they received the package 2/11/19. I have emailed several times letting them know I have not received a refund of $136.50 (which they say will be issued within 10 days, it has been 2 months now). They have not responded to my recent emails.

Not only does the litter pan not perform as advertised, but the return policies are not followed as described on the Luuup website. They are unresponsive to requests for help and requests to return the product. The contact Support button on their website DOES NOT WORK. You must contact them by email after which you receive an automated reply but no one every contacts you.
It is also unbelievable that there are NO- ZERO- NADA negative reviews on the website, but they are all over the internet. *** has already dropped this business - I'm sure because of the high volume of returns and dissatisfaction.

On April 15th I made an order for their litter box products which totaled to $123.74, which I had to pay for shipping as well and is included in the total. I used *** Pay to purchase. On April 25th I still had not received an order confirmation like I had been told I would get when they'd send it out. It was supposed to be shipped within 5-7 business days. I had sent them an email notifying them of this and got an automated response that they would reply within 72 hours. On April 30th I emailed them once again because I had not gotten any sort of reply and still had no confirmation email. In that email I had said I wanted my product to shipped and have the shipping fee refunded, or to get fully refunded and cancel my order. After I sent it I immediately sent another email saying instead I just wanted a full refund and to cancel my order. I didn't want the product anymore. On May 2nd the company finally replied and offered a 30% discount on the products or to offer a refund and cancel the order. The same day, May 2nd, I replied back I wanted them to refund me and cancel the order. On May 7th I emailed them again as I had not received a reply and I did not see a refund applied to my bank account. On May 8th I received a shipping confirmation email for the products, even though I've been telling them for weeks I wanted my order canceled and refunded.

(Note: These litter boxes were purchased directly from luuup.com)

*** I spent three weeks with these litter boxes while following the instructions on luuup's official website to the letter and going through three of their recommended litters in an attempt to address my problems with the Luuup. To stay within their "30 Day Satisfaction Guarantee" I decided it was time to cut my losses after having little success getting the Luuup to live up to it's promises as an easy to clean and economical litter box.

I will note that because of buying from Luuup directly I will be out of pocket a minimum of $111.51, after refund, for returning the product because I didn't get the results stated by their internet advertisements or their website. I'll breakdown those costs at the end of the review but *spoiler alertLuuup's direct return processes are financially hostile to the customers to the point where I can see most customers not being able to afford to return their product if bought from luuup.com. ***

Starting with Luuup's statement that cleaning their litter box "...takes seconds. Say goodbye to scoops and liners." and my experience with that promise. I cleaned the litter box twice a day (on average) and timed how long it took me to sift the top pan, vacuum all of the litter knocked out of the pan, and all the scooping (which I was told I would be saying goodbye to) I had to do to get urine clumps off the side of the pan and out of the slots at the bottom. That last step often required pushing toilet paper through each slot with the pan over the toilet to get all the urine clumps out. The primary problem I have here is that Luuup literally states on their website, word for word, that the litter box is "non-stick". At best this appears to be inaccurate and at worst, false advertising.

Each cleaning took around 6 minutes from start to finish, on average. To compare - the average daily cleaning of my Purina *** litter box took 10-15 seconds to clean the odd stray litter pellet, scoop out any solids, and (if needed) replace the urine pad. Photos have been attached to show a small sample of the messes I've had to clean. Not only did I not "say goodbye" to my scooper but I had to "say hello" to my dust buster more often than I'd have liked to. . This experience was the same with both "World's Best Cat Litter" and Arm & Hammer Slide.

The only exception to this cleaning process was when I used a high absorption crystal-based litter (Fresh Step Litter Crystals). This eliminated the problem of the urine clumps I had to clean out of the slots and sides but if my cats urinated too much in a single spot while I was gone, I would find some liquid urine pooled and seeping through the slots. None made it to the floor (as I've seen with other reviews) but it still resulted in cleaning a the top two layers of the pan down with a wipe to clean up the excess urine.

Next, Luuup's website states that I'll "Save big on litter!" but after three weeks I had not seen that in comparison with my *** litter boxes. A Luuup litter box requires a whole 15lbs of clumping littler of 8lbs of crystal-based litter to work correctly. If you follow their recommendations both types of litter cost somewhere on average of $13-17 dollars (based on my local WA prices) to fill a Luuup to the recommended depth. To maintain those litter depths you'll need to keep an extra bag of litter on hand as it will drop by about an inch a week (or more depending on how much urine is generated by your cat(s)) if you have multiple cats which leads to another $13-17 per month purchase. Letting the litter run low could result in urine not being caught.

This doesn't add up to a significant savings compared to other sifting litter boxes as it'll average somewhere around $26-$30 a month per box. It's significantly more than what I pay to maintain a *** Litter Box where the pellets can last two months (even with three cats) with some simple cleaning/freshening of the pellets themselves. *** now sells bulk packs of the urine pads for an even lower price than the official *** pads. The average monthly price to maintain the *** Litter box is now around $10-13 dollars.

After 3 weeks of not seeing any of the benefits stated on their website or on the various internet advertisements I had seen leading up to my purchase, I decided to return it under their 30 Day Satisfaction Guarantee on the principle that I was not satisfied. This has currently left me even more unsatisfied and out $111.51 at minimum after the refund from Luuup. This will likely end up being more as Luuup charges at 15% restocking fee against the order for their "30 Day Satisfaction Guarantee" if any of the litter boxes have been used, even if it's just one of the

I was sent a damaged good and emailed to them immediately upon receiving it. They have not offered me a refund and insist that even though they sent me a faulty product, I need to pay to return it to them and for a restocking fee. This is inappropriate and not right when the item was sent damaged. I am happy to send it back to them so they can study the faults if they provide a refund, but I do not want a replacement or to ever see this product in my home again. It destroyed my carpeting.

The company is advertising 25% off plus free shipping. They have added the shipping to the price for this promotion. The regular price was $49.95 plus shipping. With this promotion the price is now $64.95 minus the 25% for a total of $48.71. This is deceiving pricing.
Also, the company is selling their product to Canadian in US funds.