Lux Noire

Hi [redacted] We first want to apologize for sending the wrong itemYou should not have to pay return postage for our errorWe are going to offer you a full refund for the order and let you keep the itemsYour satisfaction is what is most importantThank you, and please, let us know if you have any other questionsWe are happy to helpTeam Lux Noire

Hello my name is [redacted] *** and I just want to first thank you all for working on my behalf, I appreciate it more than you knowI am writing you to let you know no further action is required on my behalf and the company has rectified the issueLet me know if you require anything further from me and thank you again for you efforts

Hi [redacted] ,We apologize for this trouble and inconvenience with your orderWe are sorry the items were not to your liking, and we are happy to try and get this situation resolvedDue to a credit card processor change in March, you will unfortunately need to charge-back the order with your bank to get refundedPlease e-mail us if you need any further informationWe are happy to send you something more to your liking as well for the frustration with your orderThank you.Team Lux Noire

Hi [redacted] ,We are so sorry for this delayYour inquiry should have been responded to within 1-business daysWe do see you have part of your order still in transitWe are going to be sending a refund of $***Please feel free to message us on Facebook or shoot us an e-mail if you have any other questions or concernsWe are happy to helpThank you and again we apologize for this inconvenience Team Lux Noire

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

Hi [redacted] , We apologize for the delay and are so sorry that the clothes did not fit properlyWe do not require a unique return numberOnly for you to include your Order number/name so we know who to make the refund out toWe have decided to go ahead and issue you a full refund for your troublesPlease let us know if there is anything else we can do to assist youWe are happy to help.Team Lux Noire

Hi,We are so sorry for the long waitWe have issued you a full refundPlease allow 1-business days for the money to arrive back in your accountFeel free to message us with any other questions or concernsWe are happy to helpTeam Lux Noire

We are so sorry for this inconvience with the sizing issueWe have decided to issue you a full refundPlease allow 1-business days for the money to show in your accountThank you and please shoot us a message on Facebook if you need anything elseWe are happy to help

Hi [redacted] ,We are sorry for the wait! We do see the order was delivered on February 3rdPlease send us a message on Facebook or shoot us an e-mail if you still do not have the orderThank you!Team Lux Noire

To whom it may concern,The customer's order was marked delivered by *** *** on February 23, at 12:UTCI have attached a PDF copy showing the postal carrier's tracking step by step as the customer's orderI have also refunded the customer her $*** as of now regardless because she
had to wait so long for her item and she was not satisfied with our serviceWe're a small rapidly expanding company with only employees and there's a lot we've done to try improve our customer's experience. We apologize for not dealing with this sooner and we hope that this does not negatively impact our Revdex.com ratingWe will be signing up for your service and stay more connected with you guys now to ensure we handle matters like these a little bit better. Thanks,Bobby C***co-owner of Lux Noire

[A default letter is provided here
which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Hi,We have refunded your order in fullPlease allow 1-business days for the money to transfer to your accountFeel free to message us on *** or shoot us an e-mail if you have any more questionsThank you! - Team Lux Noire

Revdex.com:
At this time, I have not been contacted by Lux Noire regarding complaint ID ***.I find it alarming that this online retailer is accepting people's money and has no way of being contacted.How can we escalate this? Who else can we report this to?
Regards,
***
***

Hi, We are so sorry for the delay. We have refunded you for the two items. Please allow 1-2 business days for the money to arrive in your account. Please send us a message on [redacted] or e-mail if you need any further assistance. Thank you. - Team Lux Noire

Hello my name is [redacted] and I just want to first thank you all for working on my behalf, I appreciate it more than you know. I am writing you to let you know no further action is required on my behalf and the company has rectified the issue. Let me know if you require anything further from me and thank you again for you efforts.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Hi [redacted]We first want to apologize for sending the wrong item. You should not have to pay return postage for our error. We are going to offer you a full refund for the order and let you keep the items. Your satisfaction is what is most important. Thank you, and please, let us know if you have any...

other questions. We are happy to help. Team Lux Noire

We are so sorry for this inconvience with the sizing issue. We have decided to issue you a full refund. Please allow 1-2 business days for the money to show in your account. Thank you and please shoot us a message on Facebook if you need anything else. We are happy to help.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I do not wish to put in a request for my refund through my bank, I feel my refund should come directly from the company as it is them who have my money through miss selling me an item and to thus lux noire should return my money without any involvement from my bank. Lux noire will have my card details following my purchase and I would like it this card refunded. I don't feel that it is my responsibility to start making claims through my bank for my own money. I should not be unconvinced any further thank I already have.I have been unfairly treated and still do not have my money back after months now.
Regards,
[redacted]

Dear [redacted],We apologize for this inconvenience with your order. We understand that the product was received was received, and you were not satisfied with  the quality. In a case like this, we are more than happy to refund you for the faulty item. We were having trouble with some orders...

from March due to acquiring a new credit card processing system. You will most likely need to call and charge-back the order with your bank.  Your satisfaction is what is most important, and we do want you to get your full refund. Please message us on [redacted] if you have an issue with charging back through the bank. This processing issue has been resolved, and it will not effect any new orders. Thank you.Team Lux Noire