Luxderma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a day trial basis back on 01/11/and paid the shipping and handling fees of $and $4.94.The trial expired on 01/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/26/$for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy.Customer emailed our Customer Service on 01/31/and requested for the subscription to be cancelled,.Our Customer Service contacted the customer to verify their account information, unfortunately we were unable to speak with the customer and left a voicemail for the customer to return our call.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/26/for $for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 02/13/ $Trans ID: [redacted] dated 02/13/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

[redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products ( the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy ) on a day trial basis back on 12/10/and paid the shipping and handling fees of $and $4.95.The trial expired on 12/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/26/$for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy.Due to no cancellation the autoship program took effectThe following month, on 01/26/the customer was charged again for both products,$for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy and more bottles shipped out .Customer contacted our Customer Service on 01/30/and requested for the subscription to be cancelled, which we did .Our Customer Service also issued the customer a full refund for the charges on 01/26/2017,$for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 12/26/2016, $for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 02/13/ $Trans ID: [redacted] dated 02/13/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Re: [redacted] ID: [redacted] To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a day trial basis back on 01/1430/and paid the shipping and handling fees of $and $4.95.The trial expired on 02/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/14/$for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy.Customer had contacted our Customer Service on 02/15/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service had also issued a 50% courtesy refund $for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye Therapy ,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye TherapyHere are the refund confirmations:$Trans ID: [redacted] dated 03/03/ $Trans ID: [redacted] dated 03/03/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To *** *** :Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyAs previously mentioned in our recent response, our customer service has already issued the customer refunds for the Anti-Wrinkle Eye Therapy in the amount of $on 12/23/as well as the $for the Anti-Aging Face Therapy that were charged on 12/09/Here are the refund confirmations:$Trans ID:*** dated 12/23/2016.$Trans ID:*** dated 12/23/2016.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the LuxDerma Skin and the LuxDerma Eye) on a day trial basis back on 09/20/and paid the shipping and handling fees of $and $The trial expired on 10/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/04/$for the LuxDerma Skin and $for the LuxDerma Eye.Customer had contacted our Customer Service on 11/03/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the LuxDerma Skin and a 50% courtesy refund of $for the LuxDerma Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the LuxDerma Skin and $for the LuxDerma Eye charged on 10/04/Here are the refund confirmations:$Trans ID:*** dated 11/22/ $Trans ID:*** dated 11/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full
Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I've
received a full refund from the companyNo further action is necessarythank you!*** ***
Sent from my iPhone
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved** I see the refund transactions have been completed so I thank you for helping me resolve this issue **
Kind Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the face therapy and the eye therapy on a day trial basis back on 11/19/and paid the shipping and handling fees of $and $The trial expired on 12/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/05/$86.97for the Anti-Wrinkle Eye Therapy and $for the Anti-Aging Face TherapyCustomer contacted our customer service on 12/29/and requested for the subscription to be cancelled, which we did .The customer also requested a refund our customer service offered the customer a 35% courtesy refund $for the Anti-Aging Face Therapy and $for the Anti-Wrinkle Eye TherapyHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the reaming refunds for the charges on 12/05/$for the Anti-Wrinkle Eye Therapy and $for the Anti-Aging Face Therapy.Here are the refund confirmations:$Trans ID:*** dated 01/19/2016. $Trans ID:*** dated 01/19/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for helping to resolve the issue with this deceptive company
Regards,
*** ***

*** ***, It shows here that the order was placed for the 14-Day trial. You pay the S&H and we send a days supply to youOnce the trial expires you're billed full cost for the product and setup on the monthly auto-shipAgain, it does fully
explain the program and billing details on the order site under the terms and conditionsWe apologize for the confusion when the order was placed. We have refunded the other 50% back to card that was used to purchase this productYou will be seeing that back to your account in the next 1-days depending on your bank. Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They did call me on
Monday and say they were crediting my account This has not occurred When they do credit my account I will acknowledge the issue is resolved thanks so much]
Regards,
*** ***

To *** *** : Re:*** M *** ID:***Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very
seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Anti-Wrinkle Eye Therapy and our Anti-Aging Face Therapy on a day trial basis back on 02/22/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/09/$for the Anti-Wrinkle Eye Therapy and $for the Anti-Aging Face TherapyCustomer contacted our Customer Service on 03/09/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 03/09/$for the Anti-Wrinkle Eye Therapy and $for the Anti-Aging Face Therapyfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 03/27/ $Trans ID:*** dated 03/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for your patienceWe have fully applied the refund in questionPlease allow 1-business days for your bank or financial institution to fully process the refundIf you do require any additional assistance, please contact Customer Service at your earliest convenience

Dear ***Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please
allow 3-days to see the refunds reflect in your account I hope you have a great day!

[redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products ( the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy ) on a 14 day trial basis back on 12/10/2016 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 12/26/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/26/2016 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Due to no cancellation the autoship program took effect. The following month, on 01/26/2017 the customer was charged again for both products,$94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy and 2 more bottles shipped out .Customer contacted our Customer Service on 01/30/2017 and requested for the subscription to be cancelled, which we did .Our Customer Service also issued the customer a full refund for the charges on 01/26/2017,$94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 12/26/2016, $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the order. Here are the refund confirmations:$89.72 Trans ID:[redacted]  dated 02/13/2017.      $86.97 Trans ID:[redacted]  dated 02/13/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products ( the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy ) on a 14 day trial basis back on 01/11/2016 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 01/26/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/26/2016 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Due to no cancellation the autoship program took effect.Customer contacted our Customer Service on 01/26/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/26/2016, $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the order. Here are the refund confirmations:$89.72 Trans ID:[redacted] dated 02/13/2017.      $86.97 Trans ID:[redacted] dated 02/13/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]