Luxderma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Re:[redacted] ID:[redacted]To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14...

day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a 14 day trial basis back on 01/1430/2017 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 02/14/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/14/2017 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Customer had contacted our Customer Service on 02/15/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service had also issued a 50% courtesy refund $44.86 for the Anti-Aging Face Therapy and $43.48 for the Anti-Wrinkle Eye Therapy ,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $44.86 for the Anti-Aging Face Therapy and $43.49 for the Anti-Wrinkle Eye Therapy. Here are the refund confirmations:$44.86 Trans ID:[redacted] dated 03/03/2017.         $43.49 Trans ID:[redacted] dated 03/03/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the anti-aging face therapy on a 14 day trial basis back on 12/12/2016 and paid the shipping and handling fees of  $4.95 and $2.99.The trial expired on 12/28/2016 and due to the fact that the customer didn’t cancel they  were charged  $89.72 for the original shipment.Customer had contacted our Customer Service on 01/28/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.We also issued the customer a courtesy refund of 35% for the anti-aging face therapy, $31.40 which the customer accepted. However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for any misunderstanding when placing the order $58.32 for the anti-aging face therapy .Here is the refund confirmation:$58.32 Trans ID:[redacted] dated 01/26/2017.         Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a 14 day trial basis back on 12/13/2016 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 12/29/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/29/2016 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Due to no cancellation the autoship program took effect.The following month on 01/29/2017 the customer was charged again for both products $94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy and 2 more bottles shipped out .Customer contacted our Customer Service on 02/03/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 01/29/2017 $94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the order. $94.67 Trans ID:[redacted] dated 02/14/2017.      $91.94 Trans ID:[redacted] dated 02/14/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Anti-Aging Face Therapy product on a 14 day trial basis back on 01/13/2017 and paid the shipping and handling fee of  $4.95.The trial expired on 02/09/2017 and due to the fact that the customer didn’t cancel they  were charged  $89.72for the original shipment of the Anti-Aging Face Therapy.  Customer contacted our Customer Service on 02/09/2017 and was a issued a lifetime discount to continue, which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 02/09/2017 for the Anti-Aging Face Therapy in the amount of  $89.72 and cancelling the account for any misunderstanding when placing the order. Here is the refund confirmation:$89.72 Trans ID:[redacted] dated 02/16/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the LuxDerma Skin and the LuxDerma Eye) on a 14 day trial basis back on 10/14/2016 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 10/29/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/29/2016 $89.72 for the LuxDerma Skin and $86.97 for the LuxDerma Eye. Due to no cancellation the autoship program took effect. The following month, on 11/29/2016 the customer was charged again for both products in the amount of $94.67 for the LuxDerma Skin, $91.94 for the LuxDerma Eye, and shipped out more product.Customer has yet to contact customer service and request for the subscription to be cancelled. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be canceling the subscription and providing a full refund for the charge on 11/29/2016 in the amount of $94.67 and $89.72 charged on 10/29/2016 for the LuxDerma Skin. We will also be refunding the charge made on 11/29/2016 in the amount of $91.94 and $86.97 charge on 10/29/2016 for the LuxDerma Eye. Here are the refund confirmations:$94.67 Trans ID:[redacted] dated  12/09/2016.      $91.94 Trans ID:[redacted] dated  12/09/2016.$89.72 Trans ID:[redacted] dated  12/09/2016.$86.97 Trans ID:[redacted] dated  12/09/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First, you are lying, I DID contact customer service twice, as I clearly stated in the initial complaint, and after they heard my request for a refund, they hung up on me.  Second, I need the refund IN CHECK FORM, and not the credit card, because the credit card has been cancelled so that you could not steal from it anymore. My bank has also been informed. I need you to send a CHECK for the total amount of ALL transactions in the original request: [redacted] ]
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a 14 day trial basis back on 12/23/2016 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 02/07/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/07/2017 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Due to no cancellation the autoship program took effect.The following month on 02/07/2017 the customer was charged again for both products $94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy and 2 more bottles shipped out .Customer contacted our Customer Service on 02/10/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 02/07/2017 $94.67 for the Anti-Aging Face Therapy and $91.94 for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the order.Here are the refund confirmations:Refunded txn: [redacted] for $94.67 dated 02/24/2017.      Refunded txn: [redacted] for $91.94 dated 02/24/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for contacting us and providing us the opportunity to settle any misunderstandings. Hopefully this information can alleviate some of the confusion that is leading to this complaint. We appreciate the Revdex.com's assistance is resolving these issues. Typically the complaints we receive concern...

our billing procedures. The confusion surrounding these procedures is typically due to the customer failing to read the terms and conditions of the trial offer presented when ordering. These terms and conditions are readily available to read by clicking on a link to them. In addition, the customer is required to check a box that they have read and understood these terms and conditions as a prerequisite to their order being processed. We provide a link to our Terms and Conditions at the bottom of every page of our website for convenience.  We give Customers 14 days to try a full 30-day supply of our product for just the cost of shipping and handling. After the trial period ends, if the customer has not contacted us to either cancel or return the product, they are billed for the original supply at its normal retail price. This is a type of 'Try Before You Buy' program we offer. It is our sincere desire that these common sense business practices and the Revdex.com's continued advisement regarding these type of complaints will help alleviate any future complaints or issues that may arise. After contacting us on December 19, 2016, [redacted] agreed to a 35% refund of the purchase price in order to avoid having to return the partially used products of which we promptly refunded that amount. However, in order to ensure that customers like [redacted] are fully satisfied, we have refunded her the remaining charges of $136.26 of the retail purchase price of the product. As well, she is welcome to keep the products she ordered as our way of saying sorry for the problems she encountered. We hope this fully satisfies [redacted]. If we can be of any more assistance, please do not hesitate to contact us. Sincerely, LuxDerma Customer Support

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Anti-Aging Face Therapy and the Anti-Wrinkle Eye Therapy) on a 14 day trial basis back on 01/11/2017 and paid the shipping and handling fees of $4.97 and $4.94.The trial expired on 01/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/26/2017 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Customer emailed our Customer Service on 01/31/2017 and requested for the subscription to be cancelled,.Our Customer Service contacted the customer to verify their account information, unfortunately we were unable to speak with the customer and left a voicemail for the customer to return our call.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/26/2017 for $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy for any misunderstanding when placing the order. Here are the refund confirmations:$89.72 Trans ID:[redacted]  dated 02/13/2017.      $86.97 Trans ID:[redacted]  dated 02/13/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Tell us why here...To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.Our records show that the customer has been fully refunded for our products the LuxDerma Anti-Aging Face Therapy and the LuxDerma Anti-Wrinkle Eye Therapy. Here are the refund confirmations: $89.72 Transaction ID: [redacted] Dated 12/09/2016$86.97 Transaction ID: [redacted] Dated 12/09/2016$94.67 Transaction ID: [redacted] Dated 12/09/2016$91.94 Transaction ID: [redacted] Dated 12/09/2016Customer may contact their financial institution to confirm the refunds by providing the transaction ids.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the Anti-Aging Face Therapy and Anti-Wrinkle Eye Therapy on a 14 day trial basis back on 11/23/2016 and paid the shipping and handling fees of $4.97 and $4.95.The trial expired on 12/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/09/2016 $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Customer had contacted our Customer Service on 12/23/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer stated they had disputed the charges our customer service informed the customer to call back with their financial institution on the line in order for us to process a refund.Customer’s financial  institution later called requesting a refund be issued to the customer’s account. Our Customer Service honored the request and issued a  courtesy refund of $89.72 for the Anti-Aging Face Therapy and $86.97 for the Anti-Wrinkle Eye Therapy.Here are the refund confirmations:$86.97 Trans ID:[redacted]  dated 12/23/2013.         $89.72 Trans ID:[redacted]  dated 12/23/2013.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]