Luxhd450.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.comYou sent an email to me regarding my complaint # [redacted] filed against LUX450.com saying that as far a Revdex.com is concerned they considered this case closed.Well I would have appreciated the opportunity to have a space on your email to tell you how the company responded Maybe you can correct that!After my complaint was filed the company (LUX 450.com) responded promptly and positively They sent my refund check in a overnite envelope and I received it the day or so afterward Theywere very prompt So I want you to know that I was happy with the disposition of my case and you may let LUX450.com that I appreciated their prompt action.Thank YouSincerely [redacted] Modesto CA 95350ID # [redacted] Regards, [redacted]

A refund check has been mailed to the customer for $If the customer would like the tracking information they are welcome to email or call us directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a complaint with your office# [redacted] on 10-18-The statement I received from this business said they would refund the $I received this message on 10-27-from their response to you that it would take a couple of business days to process this refundToday is November 27, and I have not received this refund! Can you help me once again to resolve this issue? Many thanks..I would like the refund of to arriveIt's been a month since they said they would get this in the mail

Per the tracking number the customer was provided - Tracking Number: [redacted] On TimeUpdated Delivery Day: Monday, January 30, Product & Tracking InformationPostal Product: [redacted] Features: [redacted] DATE & TIMESTATUS OF ITEMLOCATIONJanuary 30, , 8:amDelivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at 8:am on January 30, in PARKSTON, SD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received my refund check yesterdayThank you very much for your assistance in this matter Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same response I have always received when I questioned why hadn't I received my product They always push it off to a later date, give phony tracking numbers, so now I have to wait another days and they hope I will forget about itMy refund should be immediate as I placed the order in Sept Regards, [redacted]

Hello, We were recently made aware of a complaint made regarding our companyWe apologize there was no response for the complaintWe recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam section We have located the account based on the information the customer has providedWe apologize that the customer was not satisfied with our product or the service they receivedWe will be refunding the customer by check in the amount of $Please allow 7-business days for the check to arrive by mail If there is anything further we can help you with, please let us knowThank you!

We have sent a request for a refund check to be mailed to the customerOnce processed, a tracking number will be posted on the customers accountPlease allow up to days to receive the refund checkIf there are any further questions, the customer may contact us directlyThank you

In regards to the customer's complaint, we notified the customer on 9/23/that we were mailing a check for the total amount of $A tracking number for that refund check was emailed to the customer on 10/3/and the customer was informed of the updated tracking numberIf there are any further questions regarding the account, the customer is welcome to contact us directly

The customer placed an order on 8/17/for Lux HD450, totalling $We do not have any record of the customer contacting us, requesting for the order to be returnedAs a courtesy, we will be mailing a refund check for the total amount, $145, to the address on file for the customerPlease
allow business days for the request to be processedThe customer may contact us for a tracking number for the check after those business days

At this time we have refunded all charges associated with the customer's account and cancelled the monthly membershipPer the notes on the account, the customer has been in contact with us many times

The customer placed an orders on 8/23/for Lux HD($56) and HD Lense upgrade ($18)The customer placed and second order on 9/2/for another Lux HD($56) and HD Lense ($36)The customer contacted us by phone on 9/23/requesting a refund on the orderUnfortunately, we were unable
to refund the order at that time due to our payment processor closingThe customer was informed to contact us via email regarding the refundWe apologize that the account, to date, has not been taken care ofWe will be mailing a refund check to the customer for $We will send the customer an email once the check is sent, which will include a tracking numberIf the customer has any questions, they are welcome to contact us directly

The customer placed an order on 8/21/for Lux HD($145) and upgraded HD lenses ($90) The customer contacted us on 9/30/and requested a refundWe explained to the customer they were outside of the return period for the productWe offered to reship the order since the customer
stated one of the pieces was brokenAt this time we have refunded the orginal order for $Refunds take 3-business days to process and can take up to days to appear on the customer's banking statementIf the customer has any further questions they can contact us directly regarding their order or their refund

The customer placed an order on 10/21/for Lux HD($117) and Lux HDLens ($36)At this time, we show the customer was refunded $on 11/Refunds can take 3-business days to process, and up to days to appear on the customers bank statementWe will be mailing a refund check for
$to the customer for the upgrade refundIf the customer has any further questions they are welcome to contact us via phone or email

A refund check was mailed to the customer on 10/If the customer has not received the check, they need to contact us directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A refund check has been mailed to the customer for $145. If the customer would like the tracking information they are welcome to email or call us directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Dear Revdex.comYou sent an email to me regarding my complaint #[redacted] filed against LUX450.com saying that as far a Revdex.com is concerned they considered this case closed.Well I would have appreciated the opportunity to have a space on your email to tell you how the company responded.  Maybe you can correct that!After my complaint was filed the company (LUX 450.com) responded promptly and positively.  They sent my refund check in a overnite envelope and I received it the day or so afterward.  Theywere very prompt.  So I want you to know that I was happy with the disposition of my case and you may let LUX450.com that I appreciated their prompt action.Thank YouSincerely[redacted]Modesto CA 95350ID # [redacted]  Regards,
[redacted]