Luxhd450.com

Per the tracking number the customer was provided -  Tracking Number: [redacted]On TimeUpdated Delivery Day: Monday, January 30, 2017 Product & Tracking InformationPostal Product:[redacted]
 Features:[redacted]DATE & TIMESTATUS...

OF ITEMLOCATIONJanuary 30, 2017 , 8:37 amDelivered, In/At Mailbox [redacted]Your item was delivered in or at the mailbox at 8:37 am on January 30, 2017 in PARKSTON, SD 57366.

We were recently made aware of a complaint against our company that has been sitting in our spam folder. In regards to Complaint [redacted], that customer was refunded in full in September 6, 2016. Please let us know if there is anything further we can help you with. -- Best Regards,Lux...

HD450 Supportwww.luxhd450.com2658 Del Mar Heights Rd. #368Del Mar, CA 92014Customer Service: 1-844-220-510124 hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize a refund was not issues previously. We have refunded all charges of $8.95 manually and will be mailing a refund check for $145 to the customer. Please allow 7-10 business days to receive the refund check and 3-7 business days for the smaller refunds to process.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response I have always received when I questioned why hadn't I received my product.  They always push it off to a later date, give phony tracking numbers, so now I have to wait another 30 days and they hope I will forget about it. My refund should be immediate as I placed the order in Sept.
Regards,
[redacted]

We have sent a request for a refund check to be mailed to the customer. Once processed, a tracking number will be posted on the customers account. Please allow up to 30 days to receive the refund check. If there are any further questions, the customer may contact us directly. Thank you.

In regards to the customer's complaint, we notified the customer on 9/23/16 that we were mailing a check for the total amount of $145. A tracking number for that refund check was emailed to the customer on 10/3/16 and the customer was informed of the updated tracking number. If there are any further...

questions regarding the account, the customer is welcome to contact us directly.

We have sent a request to have the remainder of the account refunded. Please allow up to 30 days to receive the check via mail. If the customer has any questions, they are welcome to contact us directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have investigated the circumstances of Mrs. [redacted] purchase.  On 6/09/2016, Mrs. [redacted] placed an online order for the Lux HD450. They paid one charge of $145.00 for 5 lens kits. Due to the high demand for Lux HD450, we recently experienced a back order. Our company made great efforts to...

keep a constant line of communication with our customers by notifying them of the most current, up to date tracking status of their order to their email address provided. An email notification was sent to the customer informing them of the back order and estimated time of arrival. The customer is also sent a tracking notification email, which includes their UPS tracking number. This allows for the customer to track their package once the order is fulfilled and shipped. The customer has the ability to cancel or adjust their order at any time by calling customer service at 1-844-220-5101 or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.luxhd450.com. Mrs. [redacted] contacted customer service on 8/05/2016 requesting cancellation of their order. Our customer service representative informed the customer of the benefits of keeping the order at that time. During this call, they voiced their dissatisfaction and were offered an 25% refund for the inconvenience. They declined this offer on a recorded phone line and demanded that all charges be refunded. The customer service representative explained that the consumer would need to stop their pending dispute before any refunds can be issued. As we are committed to consumer happiness, we have issued the refund as requested. Mrs. [redacted] would have received an e-mail confirmation to verify this information. Again, we appreciate this opportunity to respond.  We hope the above information is helpful to your understanding. Please let us know if you have any questions or need any further information.

Hello, We were recently made aware of a complaint made regarding our company. We apologize there was no response for the complaint. We recently changed our email system and did not realize that complaints from the Revdex.com were going into the spam section.   We have located the...

account based on the information the customer has provided. We apologize that the customer was not satisfied with our product or the service they received. We will be refunding the customer by check in the amount of $56.00. Please allow 7-10 business days for the check to arrive by mail.   If there is anything further we can help you with, please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed a complaint with your office#[redacted] on 10-18-2016. The statement I received from this business said they would refund the $145.00 . I received this message on 10-27-2016 from their response to you that it would take a couple of business days to process this refund. Today is November 27, 2016 and I have not received this refund! Can you help me once again to resolve this issue? Many thanks..I would like the refund of 145.00 to arrive. It's been a month since they said they would get this in the mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I received my refund check yesterday. Thank you very much for your assistance in this matter.
Regards,
[redacted]