Luxottica Retail North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately the company continual misled me as a buyerStating they have accomplished things they did not (like shipping the product different times), refused to handle my complaint in a timely manner (I called their corp offices several times and was told I would receive a call from a District manager but only received calls from the GM and other staff members that were causing the issues)The last straw was when said GM stated she would ensure the insurance was also taken care of (reimbursed back into the plan), it was notI again had to fight for the Right thing to be accomplishedAt the end of the day, did they finally 100% reimburse costs associated with this headache? YesBut it wasn't like they wanted to do the right thing by the customer at any part of this exchangeIf more collateral is needed to show history of this transaction and the length of time to handle it correctly is needed, please do not hesitate to ask.I have since received a phone call from the Company requesting that I stop the Revdex.com claimSeriously? Regards, [redacted]

Dear Sirs: In regards to this complaint, I would like to request a dismissal on thisI don't see the need for it now, since the same day I put in the complaint, they called me to pick up glasses So since I do have them, no further action on my behalf is needed Thank you for your time, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

March 31, Revdex.com Attn: [redacted] T [redacted] @ [redacted] Re: [redacted] *** [redacted] Dear Ms [redacted] : We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary service We’re sorry Ms [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, [redacted] **Ms [redacted] is upset that her eyewear was damaged, during a request for repair/adjustmentMs [redacted] states that the repair service performed by the associate was done improperly and caused a piece of the eyewear to detach from the framesMs [redacted] tried to take the eyewear to another location for further assistance but was told that the original location needed to assistMs [redacted] advised that she has not been able to wear her frames, since the incident occurredMs [redacted] also stated that the contact lenses she purchased at the location were faulty and continually popped out of her eyes while she was wearing themWe apologize for any frustration that Ms [redacted] has experienced with this situationFeedback from our customers is appreciatedNatasha Mumford a member of our store’s management team was able to connect with Ms***Ms [redacted] has agreed to replace Ms***’s frames and she has since visited the location for the replacementShould Ms [redacted] need to discuss these matters further, she may reach Ms [redacted] at ###-###-####In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, Holly T [redacted] Brand Liaison Luxottica Retail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business never told me that they placed a request for my prescriptionI was hung up on by the manager of the office, put on hold and hung up on by the customer representative, and the supervisor never returned any of my callsStating that it will take an undetermined amount of time for me to receive my medical records that I am legally entitled to is not a satisfactory response Regards, [redacted] ***

August 23, 2017Revdex.comAttn: [redacted] ***Re: [redacted] ***Dear Ms***:We are in receipt of Mr***'s complaint filed with your officeWe're sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters [redacted] ** [redacted] Mr [redacted] states his glasses are not fitting him correctlyHe is requesting an exchange.We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciated.Our Regional Manager, Brittany W [redacted] spoke to Mr [redacted] today and invited him back into the store to exchange his eyewearHe will be visiting the store to take advantage of this offer on August 25, 2017.Thank you for contacting Luxottica Retail.Sincerely,Melissa H***Brand SupportLensCrafters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company alleges that they are not the cause of a manufacturing defect on the partsThey have deemed this by supply the original glasses to an internal 'expert' to review the claim, whereafter, they internally decided that the defect was not initially theirsThe warranty team proceeded to call me to inform me that I had two options:Pay them to replace the lensesAsk them to return the sunglasses to me in the broken conditionNeither of those were acceptable given that the issue stemmed from a defect that existed on the lenses causing them to shatter while I was wearing themIn addition, they showed little to no concern that the glasses fractured near my eyes while I was wearing themThe warranty team proceeded to inform me that they were powerless to make any additional options available to me.Finally, they warned me that if I did not want to pay for new lenses, and I did not take action to ask them to ship the glasses back to me, that they would dispose of them and consider the case closed in days from my original complaintI felt rushed to ask for them back so I did not lose my claim.This is not a resolutionI would like a full refund or a new pair to replace this broken pairIt has now been nearly months, and this company continues to care more about closing a case and quieting a customer than protecting their customers Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

March 17, Revdex.com Attn: [redacted] @ [redacted] Re: [redacted] Dear Ms [redacted] : We are in receipt of Mr [redacted] rebuttal filed with your officeWe regret that Mr [redacted] feels we have not met his expectationsMr***’s feedback is appreciated and has been forwarded to the appropriate member of managementChristina G [redacted] the stores General Manager, has agreed to honor Mr***’s request for refundMsG [redacted] stated the amount of the refund would be for $213.45, which is the cost of the framesSupervisor Erica R [redacted] in customer care, contacted Mr***A voicemail was left to advise that a refund would be given, for the framesShould Mr [redacted] need additional assistance with this matter, he may contact MsR [redacted] at ###-###-#### option *Thank you for contacting Luxottica RetailSincerely, Holly T [redacted] Brand Liaison LensCrafters

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever [redacted] mentioned a $discount and a promise of shipment of the glasses Regards, [redacted] ***

March 24, lang="EN"> Revdex.com Attn: [redacted] Re: [redacted] [redacted] Dear Ms [redacted] : We are in receipt of Mr [redacted] ’s complaint filed with your office Luxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, [redacted] in Jersey City, NJ Mr [redacted] is upset that his order for eyeglasses was not delivered within the original time promisedMr [redacted] states that the store location did not follow up with him to advise the status of his orderMr [redacted] states that the order was not delivered to the promised location, which was agreed upon when he placed the orderMr [redacted] states that he received the wrong frames, due to an error made by a store associateMr [redacted] states that he was granted a refund for his order We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciated Regional Manager Dominique S [redacted] has attempted to reach Mr [redacted] several times, to discuss his concernsAll attempts made by MsS [redacted] have been unsuccessfulMsS [redacted] states that she was not able to leave a voice mail for Mr [redacted] to return her call, as his voicemail has not been set upMsS [redacted] advised that Mr [redacted] can reach her at ###-###-####, should he want to discuss the matter further In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T [redacted] Brand Liaison Luxottica Retail / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am in acceptance with the resolution however, I have still not recieved the credit to my card or the E-gift card! I was advised on 12/11/that I would receive the gift card and credit to my card and have still not received anything and today is 12/18/I find it hard to believe it would not have been processed and received by todays date.I am very unhappy with the lack of resolution to this situation that was not my fault to begin with! [redacted]

January 4, Revdex.com Attn: [redacted] Re: [redacted] Dear Ms***: We are in receipt of Ms [redacted] ’s complaint filed with your officeWe’re sorry Ms [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Target Optical [redacted] Ms [redacted] states she ordered a year supply of contacts on November 11, A month later and she still did not have her order, and no one has called her from the store levelShe is requesting a refund We apologize for any inconvenience Ms [redacted] has experienced with her situationFeedback from our customers is appreciated It is my understanding, Mr [redacted] Regional Manager, contacted Ms [redacted] on December 21, and left a message to assist her with the lack of customer service and no productMrFrazier sends an apology along with Lynda, at the storeThey were able to refund Ms [redacted] for the contact lensesHowever, she did receive her products, glasses and contact lensesThe contact lenses were at no charge to Ms [redacted] Should Ms [redacted] need further assistance, I can be reached at ###-###-#### In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Melissa H [redacted] Brand Support Target Optical

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the agreement to fully refund the cost for the defective glasses when I return the glasses they made will allow me to have new glasses made at another companyHowever, while I was assured that customer service review will be made with the staff I encountered in particular and others that work for this company, I hope Revdex.com will continue to monitor the complaints that you receive and check out their website as I will do in future to see if services have improved Regards, [redacted] ***

August 25, Revdex.com Attn: [redacted] Re: [redacted] [redacted] Dear Ms [redacted] : We are in receipt of Ms [redacted] ’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Ms [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, Arizona Mills in Tempe, AZ Ms [redacted] purchased a pair of eyeglasses back in December along with the Eyewear Protection PlanMs [redacted] states she has an issue with part of her frames coming apart and she is unable to wear themMs [redacted] visited her local store for help with replacing her eyewear through the protection planMs [redacted] is upset she was advised she would have to pay $to have the complete pair replaced, she states she was not informed of the co-pays needed to use the protection plan for replacement of the eyewear We apologize for any frustration that Ms [redacted] has experienced with this situationFeedback from our customers is appreciated Regional Manager Lisa A [redacted] has advised the store’s General Manager Kelly, was able to speak with Ms [redacted] to discuss her concern at lengthKelly has offered to replace Ms [redacted] ’s eyewear with a co-pay of $for the lensesMs [redacted] ’s frames were replaced at no cost per the originally purchased frames are no longer available In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T [redacted] Brand Liaison Luxottica Retail

Unfortunately I do not have the exact information on the location of the company. I purchased it from www.oakleysi.com and I purchased Oakley Tightropes. Under the 'Contact Us' link there is an email and number provided: [email protected] | (800) 525-4334

September 18, Revdex.comAttn: [redacted] t [redacted] Re: [redacted] Dear [redacted] : We are in receipt of [redacted] complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters Southland, in [redacted] , [redacted] [redacted] states that he did not receive his eyeglasses within the delivery time he was promised We apologize for any frustration that [redacted] has experienced with this situationFeedback from our customers is appreciated Regional General Manager, Sharon J., reached out to [redacted] and left a voicemail, with no responseI [redacted] has any further concerns he can contact [redacted] ***directly at [redacted] ***In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Mindy D.Escalation SpecialistLuxottica Retail

Upon reading a response via Revdex.com, from MsErica Rodriquez, I agreed to resolve this matter However, I was never contacted by telephone or by an e-mail address from MsR [redacted] or a representative of Luxottica Retail North America, Inc MsR [redacted] , in her response to my complaint, did not leave a telephone number, or an e-mail address, wherein, I may be in a position to contact her to resolve this matter, as requestedOn December 26, 2016, I went back to the store, and spoke with MsJoanne T [redacted] who pleasantly exchanged my glasses without incident.Thank you[redacted]

April 14, Revdex.com Attn: Tamara Hasselbeck [redacted] *** [redacted] Dear Ms [redacted] We are in receipt of Mr [redacted] complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, Old Orchard Center Skokie, ILMr [redacted] is unhappy with the lenses his partner receivedMr [redacted] stated that the lenses were too thick and when they asked for thinner lenses they were told none existedMr [redacted] asked for a personal apology from all members involved at the store and compensation for the drive and time they spent trying to resolve this at the Old Orchard Center location We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciatedThe Regional General Manager, MrL [redacted] reached out to Mr [redacted] on April 8, and spoke in depth with him regarding his concerns MrL [redacted] apologized for the experience Mr [redacted] and his partner had and offered to reach out to Mr [redacted] partner Mr [redacted] said that was not necessary MrL [redacted] provided additional coaching to the store associates involvedIn light of the above, we feel this matter has been successfully resolvedThank you for contacting Luxottica RetailSincerely, [redacted] Team Lead Luxottica Retail(see attached)