Luxottica Retail North America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 25, Revdex.com Attn: [redacted] Re: [redacted] ID# [redacted] Dear Ms [redacted] : We are in receipt of Mr [redacted] ’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Luxottica Mr [redacted] states that the price of the frame was $340, and he received a discount and paid $ Mr [redacted] states that Luxottica would replace his frame for full retail value, $ Mr [redacted] states that Luxottica should not limit the price to $and shipping charges should not be applied, or be reimbursed if necessary We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciated Luxottica Warranty called Mr [redacted] and left a voicemail to advise that they would replace the frame at no cost once we receive [redacted] ’s defective pair Luxottica Warranty also emailed Mr [redacted] about this situation and asked him to reply with a tracking number for his inbound product In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Lindsay [redacted] Luxottica Retail

June 30, Revdex.com Attn: [redacted] Re: [redacted] Dear Ms [redacted] : We are in receipt of Ms [redacted] ’s rebuttal filed with your officeWe regret that Ms [redacted] feels we have not met her expectations Ms [redacted] ’s feedback is appreciated and has been forwarded to the appropriate member of management [redacted] Manager of Online services has agreed to refund Ms [redacted] A refund check is currently being requested for $Please have Ms [redacted] provide the address she would like the check mailed to Should Ms [redacted] need additional assistance with this matter, she may contact ###-###-#### option [redacted] and request a member of our Escalation’s team Thank you for contacting Luxottica Retail Sincerely, [redacted] Team Lead Luxottica Retail

April 20, Revdex.comAttn: [redacted] Re: [redacted] Dear Ms*** We are in receipt of Ms [redacted] ’s complaint filed with your officeWe’re sorry Ms [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters Governors Square Mall location in Clarksville, TNMs [redacted] states that she provided her own frame and placed an order for lensesHer order has taken longer than was considered reasonable and the lab has lost the frame she providedShe is requesting a refund for both lens and frameWe apologize for any frustration that Ms [redacted] has experienced with this situationFeedback from our customers is appreciatedOur Store Market Manager, [redacted] contacted Ms [redacted] on April 11th, to discuss her concerns and offer her personal apologyMs [redacted] refunded Ms [redacted] for both the lens order placed and the frame that was lost by the labIn light of the above we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, Melissa H***Brand SupportLensCrafters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will take my business somewhere elseThe way they intend to rectify this situation is nonsense.20% off my next purchase it's ridiculouswhat happens to what I was original entitled to ???I am lawyer and I know my rightsTherefore, what I experienced that day with my purchased is called "Deceptive Advertising".Regards, [redacted] ***

July 29, Revdex.com Attn: [redacted] T [redacted] @cincinnati.Revdex.com.org Re: [redacted] Dear Ms [redacted] : We are in receipt of Mr***’s complaint filed with your office Luxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Pearle Vision, [redacted] in [redacted] , Pennsylvania Mr [redacted] states that his lens keeps falling out of his frame We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciated Regional General Manager, Jayme M [redacted] , attempted to contact Mr [redacted] regarding his concern and left voicemailsMsM [redacted] states that they will exchange the frame for him or restyle him to a new frame at the same price pointIf Mr [redacted] has any further concerns he can contact MsM [redacted] directly at ###-###-#### In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Mindy D [redacted] Escalation Specialist Luxottica Retail / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Store Manager "A***" promised me that she will repair the glass in case if I see the problem again. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and disagree that they resolved this issue in a timely mannerIt should never take days and multiple calls, emails, texts, etc to the store, corporate, bank, Revdex.com, and the Attorney Generals office, to have a refund put back on a cardA business should never allow their store managers to hang up on customers and financial institutions, when they try to inquireThis business will never see any of my money againI did get my money back, but only after filing a complaint with the Revdex.comIt should never escalate to this Regards, [redacted]

August 5, Revdex.com Attn: [redacted] Re: [redacted] *** Dear Ms [redacted] : We are in receipt of Mr [redacted] complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Sunglass Hut online customer service Mr [redacted] states he made a purchase for [redacted] sunglassesMr [redacted] advised he never received his order and contacted customer care to have the matter looked intoMr [redacted] states he was advised by [redacted] their tracking showed the package was delivered to his home addressMr [redacted] advised customer care he never received the orderMr [redacted] was advised by customer care there was an investigation done with [redacted] and they decided in his favor of non-receipt of the packageMr [redacted] was promised a full refund per the results of the investigation but has not received the funds back to his credit card We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customers is appreciated Laura C [redacted] , manager of online services has advised her team has applied a credit of $to Mr***’s [redacted] credit card ending in As of yesterday 08/04/2016, our Sales Audit department has notified us the refund has settled In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Erica R [redacted] Team Lead Luxottica Retail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was contacted on January and spoke with the manager She stated that they were still working on this matter I have also left a message on February 2, and I have not been contacted back as of yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was happy to hear from Luxotica on November 11th and was told they could overnight me the new sunglasses I ordered (old ones were previously returned) and would give me a full refundI replied that if these things happened I would be extremely happy and would consider the matter more than resolvedI did receive a pair of M-Frame sunglasses the next day (not the military issued ones but I really didn't expect that and am satisfied), but as of 11/I have not received the promised refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

November 22, Revdex.comAttn: [redacted] Re: [redacted] Dear Ms***: We are in receipt of MrRonnning’s complaint filed with your officeWe’re sorry Mr [redacted] feels we fell short of our goal and is dissatisfied with the service receivedMr [redacted] states he is unhappy with the service provided from our Warranty Parts and Repair Department about his Oakely sunglassesHe is requesting his [redacted] sunglasses that he originally paid for be returned We apologize for any frustration that Mr [redacted] has experienced with this situationFeedback from our customer is appreciatedIt is my understanding that Mr [redacted] spoke to MsCindy G***, Supervisor, Warranty Parts and Repair Department on November 10, She issued Mr [redacted] a refund for $and contacted the necessary persons to have Mr [redacted] ’s order shipped next dayShould Mr [redacted] need further assistance, she can be reached at ###-###-####In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, Melissa H***Escalations SpecialistLuxottica

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Lens Crafters were very prompt in resolving my concerns Regards, [redacted]

I have not yet received a refund [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 25, 2017Revdex.com [redacted] Beck [redacted] Re: [redacted] ***Dear Ms***We are in receipt of Mr***'s complaint filed with your officeLuxottica Retail's vision is to provide legendary customer serviceWe're sorry he feels we fell short of our goal and he is dissatisfied with the service provided by LensCrafters [redacted] location in [redacted] ***Mr [redacted] was unhappy with the service he received and was due a refund.We apologize for any frustration that Mr [redacted] has experienced with his situationFeedback from our customers is appreciated.The Regional Manager contacted Mr [redacted] and it is my understanding that he was refunded on July 18, .Thank you for contacting Luxottica Retail.Sincerely Melissa H***Brand supportLensCrafters

May 22, 2015 lang="EN"> RevDex.com Attn: [redacted] Re: [redacted] Dear Ms. [redacted] : We are in receipt of Ms. ***’ complaint filed with your office. Luxottica Retail’s vision is to provide legendary service. We’re sorry Ms. [redacted] feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, [redacted] Ms. [redacted] states that her sunglasses were damaged by the associate at the store. We apologize for any frustration that Ms. [redacted] has experienced with this situation. Feedback from our customers is appreciated. General Manager, [redacted] ***, spoke with Ms. [redacted] regarding her concern. Ms. ***’ frame was exchanged, at no charge, on May 23rd. In light of the above, we feel this matter has been satisfactorily resolved. Thank you for contacting Luxottica Retail. Sincerely, [redacted] Escalation Specialist Luxottica Retail Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

They are now responding, please close as resolved Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]