Luxurious Eyes

Hello there, We have refunded your charges as requested. Please allow 3 business days for the funds to be returned

Customer has been refunded as of today.

Hello there, We have refunded you in full as requested. Please allow 3-5 business days for the funds to be reflected in your bank account  Thank you

Ph[redacted] for Customer Service is  1-888-497-3897   Which -  National Health & Beauty Productse-mail address -  [email protected] RETURN ADDRESS on the label was:              Luxury Fulfillment Center     ...

        5663 Balboa Avenue              Suite # 481              San Diego, CA  92111 The Order # [redacted]Ref#: [redacted]  &   [redacted]Cust: ** Please know that [redacted] Credit Card Company has two (2) recorded phone calls with me, the Luxurious Skin Rep & the [redacted] Credit Card Customer Service Rep.   Also, [redacted] Credit Company acknowledged that they had dealt with many of these types of transactions with their company but never had they ever had a credit that could not be returned on the customers card?   And they never heard of issuing a check????    Again, the issuing of the check sounds like a stall - with the hopes that it will be either too late for a follow-up or that it would be forgotten?   Very misleading marketing & difficult to get a resolution... if any?

[redacted], We apologize for any inconvenience with the purchase agreement, however the terms and conditions were stated on the website. We have gone ahead and refunded in the amount of $92.97, $92.97 and $92.99. Please allow the 3 individual refunds 3 business days to reach your account. Let us...

know if we can assist with anything else, we apologize for the delay and have since replaced our customer service team since this seemed to be a recurring issue. Thank you

Hello, The 2 charges in question have already been sent in to the customers credit card company as a chargeback. We cannot refund them at the moment until the chargeback case is completed, otherwise this would lead to a double refund. Please let us know if you have any other questions or...

concerns. Thank you

Hello [redacted], I have gone ahead and refunded your account in the two amounts of $92.99 and $92.97. Please allow 3-5 business days for the funds to be reflected in your account. Don't hesitate to let us know if there is anything else we can do to assist you and apologize for any...

inconvenience. Thank you

We have refunded the customer in full the 2 charges equaling $92.99 and $92.97. Please let us know if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I appreciate their quick response to my complaint and grateful that they credited the charges. This changes the view we had of this company before the complaint and I hope the company has changed their sales presentation to make it very clear the terms of the trial offer so as to avoid the time and frustration we had to go through.Regards,
[redacted]