Luxury Lane

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I expect to be reimbursed in full, AS PROMISED, not to merely be presented with a discount to purchase yet another unsatisfactory/defective item from this company.Regards, [redacted] *

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Case # [redacted] arial, sans-serif;">Consumer Info: ***, *** [redacted] ** Friendswood, TX 77546Hi ***,I sincerely apologize for the prior complications you had experienced with Luxury LaneWe are committed to customer satisfaction, and have since updated our return policies and procedures for a more pleasant customer experience For the inconvenience we have caused, we would like to offer you a 20% off coupon that can be redeemed on our direct website, www.LuxuryLane.comThat coupon code is [redacted] If you are interested in placing an order, I would be more than happy to personally assist you with anything you may needOn our website, we do offer free return shipping if you are not satisfied with your item(s)If you have any questions, please do not hesitate to contact me at [redacted] .Thank you,Stefanie

Hello [redacted] ,I truly do apologize for the inconvenienceI have checked our records and I do not show an email from youWe would have been happy to provide you with that return shipping label had we received the email so I do apologize for that as wellAs we are in our very busy season, we are processing returns in the order they are received as quickly as possiblePlease allow up to ten business days upon arrival to our facility for your refund to be processedThank you,Stefanie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the company is in breach of contractI expect nothing less than a full refund, AS PROMISED, which is not an unreasonable expectation.Regards, [redacted] *

Hi [redacted] ,The pressing did not damage the garment as we did press the items here in our storeThe address you can reach the company present at is below as they do not have a telephone number for contactOnce you do send these items back we will be happy to issue you a refund as you have requestedLuxury Lane [redacted] Easton, Pa ***Thank you,Stefanie

Hello [redacted] , As I do apologize the carrier delivered these items late, we did ship your order on time, and would not have selected the service we had selected to ship your shoes if they were not going to be delivered by the promised date Thank you,Stefanie

Hello [redacted] ,

Hello [redacted] , I have attached a prepaid shipping label for your returnPlease use this label to return your itemsI do apologize for any inconvenience this may have caused you Thank you,Stefanie

Hello [redacted] , I would be happy to assist you with thisIn order to better assist you, could you please provide me with your order number and your return tracking number? Thank you,Stefanie

On Nov22, I ordered a ladies Leather Jacket from of Sears Marketplace's vendors The Name of the company is "Luxury Lane" located in Easton PA The cost was $169.99, which was applied to our credit card the same day We received the item shortly after The item was returned to Luxury Lane as it did not fit properly As per their directions for returns, we returned the item to Luxury Lane Returns , RE: order # Easton, Pa18042, Hilton street, USA (used their return shipping label)It was mailed USPS on December 14, (USPS tracking # **SSN**0000157307) Was received by Luxury Lane on December 19, at 11:recvd by an individual about days later we tried to contact luxury lane regarding a follow up for credit We called 1-866-908-and was in a line queue of people ahead of us We held on for about minutes to an hour, and when we reached caller #1, we got a recording saying that "they were unable to take our call, their mailbox was full." We tried after Christmas and the exact same experience happened again Mailbox was full, unable to leave message We called Sears online department, being that they billed us and it was one of their outside vendors, and was transferred to about different departmentsNo one knew how to help They kept saying we had to call the vendor We tried but couldn't get through On January 3, we went to the Sears store in Roanoke, Vaand spoke to a store manager He said there was nothing he could doIt was an online problem We couldn't get help there either He recommended going to our bank that the purchase was charged on and disputing the charge We proceeded to cancel the card and get a new one to protect ourselves from this experience We have since received an email indicating that a credit will be issued for the item But we cancelled the card As of today, January 5, we do not have a credit on the new card This is the worst customer service I have ever experienced If I purchased an item online from a company, I should be able to speak to a customer service representative for whatever the reason This felt like an illegitimate company that took our money, and now had our returned item We were left with nothing They are ABSOLUTELY THE WORST company to deal with, if you can get them on the phone YOU CAN'T! Don't order from themThere is no customer service departmentThe tel# they advertise is the one with the full mailbox, it doesn't exist!

Hi [redacted] , The pressing did not damage the garment as we did press the items here in our store. The address you can reach the company present at is below as they do not have a telephone number for contact. Once you do send these items back we will be happy to issue you a refund as you have requested. Luxury Lane [redacted] Easton, Pa [redacted] Thank you, Stefanie

*** *** ** ***, I would be happy to assist you with thisIn order to better assist you, could you please provide me with your return tracking number? Thank you,Luxury Lane

Hello ***,
I sincerely apologize for the
prior complications you had experienced with Luxury LaneUnfortunately, we were unable to accept the return as the item was in extremely worn and wet condition. For
the inconvenience, we would like to offer you a 20% off coupon
that can be redeemed on our direct website, www.LuxuryLane.comThat coupon code is ***On our website, we do offer free return shipping if you
are not satisfied with your item(s)If you have any questions, please do not
hesitate to contact
Thank you,
Stefanie

Good Afternoon,
I truly do apologize, but unfortunately, we cannot accept your return in the condition we did receive it in, which is why we had sent the return back to youI do apologize again, but unfortunately, these shoes exceeded the return policy date, we were willing to make an exception, but these shoes were not returned in a worn conditionWe would be happy to offer that 20% off coupon for another item from our website.
Thank you,
Luxury Lane

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have only positive things to say about my experience with this companyI ordered a leather coat and it was not what I was looking forI returned it for credit to my account through the post office and Luxury Lane worked with me until they received my returnIt has been refunded to my Sears account, processed and matter closedThank you very much to customer service representatives who helped me with this processI recommend the company highlyLuxury Lane did not ask me to write this review

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance!
Regards,
[redacted]

Hello [redacted],Thank you and I would be happy to assist you with this. I do show your...

refund was processed on 2/8/2017 by Luxury Lane. If you have not yet received your refund, you will need to contact [redacted] directly as Luxury Lane does not have direct access to your billing information. Please let us know if you have any other questions. Thank you,Stefanie

Hello [redacted],I would be happy to assist you with this. In order to better assist you, could you please provide me with your return tracking number?Thank you,Stefanie