Luxury Lane

Hello [redacted], As I do apologize the carrier delivered these items late, we did ship your order on time, and would not have selected the service we had selected to ship your shoes if they were not going to be delivered by the promised date.  Thank you,Stefanie

Hello [redacted], I would be happy to assist you with this. In order to better assist you, could you please provide me with your order number and your return tracking number? Thank you,Stefanie

Hi [redacted],The pressing did not damage the garment as we did press the items here in our store. The address you can reach the company present at is below as they do not have a telephone number for contact. Once you do send these items back we will be happy to issue you a refund as you have requested. Luxury Lane[redacted]Easton, Pa [redacted]Thank you,Stefanie

Hello [redacted],I would be happy to assist you with this. I did check on the status of the chargeback you filed, but unfortunately, I do not see an update. We did reply to the chargeback on March 1, 2017. Credit card issuers typically take up to 90 days to determine the outcome of a...

chargeback. If you do decide to go ahead and lift the chargeback, I would be happy to process a refund for you, but unfortunately we cannot process a refund while a chargeback is in the process as this is not permitted by the card issuer during the chargeback status. Thank you,Luxury Lane

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],I truly do apologize for the inconvenience. I have checked our records and I do not show an email from you. We would have been happy to provide you with that return shipping label had we received the email so I do apologize for that as well. As we are in our very busy season, we are...

processing returns in the order they are received as quickly as possible. Please allow up to ten business days upon arrival to our facility for your refund to be processed. Thank you,Stefanie

Hello  [redacted], I have attached a prepaid shipping label for your return. Please use this label to return your items. I do apologize for any inconvenience this may have caused you.  Thank you,Stefanie

Once again you have not provided the company president/ CEO information also investigating Luxury Lane it shows on the PA Registered Business as and I will be investigating this further with the State of PA.Luxury LaneCurrent Name[redacted] NORTHAMPTON PA [redacted]Fictitious NamesActiveDomestic[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted],
I completely apologize for
any inconvenience this may have caused you and would be happy to assist in any
way that we canOnce we do receive these items back with the prepaid shipping labels, which were provided, we can definitely refund this for you. For the inconvenience we
have caused, we would like to offer you a 20% off coupon that can be redeemed on
our direct website, www.LuxuryLane.comThat coupon code is [redacted]If you are interested in placing an
order, I would be more than happy to personally assist you with anything you
may needOn our website, we do offer free return shipping if you are not
satisfied with your item(s)If you have any questions, please do not hesitate
to contact me
Thank you,
Stefanie

Good Morning,
I sincerely apologize for the
prior complications you had experienced with Luxury Lane. Unfortunately, this was returned to an incorrect facility outside the return time frame. We have attempted to that facility, although we are no longer doing business with them, and that company has stated they never received your return.  For the inconvenience we have caused, we
would like to offer you a 20% off coupon that can be redeemed on our direct
website, www.LuxuryLane.com. That
coupon code is [redacted]. If you are interested in placing an order, I would be
more than happy to personally assist you with anything you may need. On our
website, we do offer free return shipping if you are not satisfied with your
item(s). If you have any questions, please do not hesitate to contact me at
[redacted].
Thank you,
Stefanie

Hi [redacted],
The pressing did not damage the garment as we did press the items here in our store. The address you can reach the company present at is below as they do not have a telephone number for contact. Once you do send these items back we will be happy to issue you a refund as you have requested. 
Luxury Lane
[redacted]
Easton, Pa [redacted]
Thank you,
Stefanie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:I expect to be reimbursed in full, AS PROMISED, not to merely be presented with a discount to purchase yet another unsatisfactory/defective item from this company.Regards,[redacted]

Case # [redacted] arial, sans-serif;">Consumer Info: [redacted], [redacted]                          [redacted]    ...⇄ TX 77546Hi [redacted],I sincerely apologize for the prior complications you had experienced with Luxury Lane. We are committed to customer satisfaction, and have since updated our return policies and procedures for a more pleasant customer experience.  For the inconvenience we have caused, we would like to offer you a 20% off coupon that can be redeemed on our direct website, www.LuxuryLane.com. That coupon code is [redacted]. If you are interested in placing an order, I would be more than happy to personally assist you with anything you may need. On our website, we do offer free return shipping if you are not satisfied with your item(s). If you have any questions, please do not hesitate to contact me at [redacted].Thank you,Stefanie

Hello [redacted],
I completely apologize for
any inconvenience this may have caused you and would be happy to assist in any
way that we can. Once we do receive these items back with the prepaid shipping labels, which were provided, we can definitely refund this for you. For the inconvenience we
have caused, we would like to offer you a 20% off coupon that can be redeemed on
our direct website, www.LuxuryLane.com. That coupon code is [redacted]. If you are interested in placing an
order, I would be more than happy to personally assist you with anything you
may need. On our website, we do offer free return shipping if you are not
satisfied with your item(s). If you have any questions, please do not hesitate
to contact me.
 
Thank you,
Stefanie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: the company is in breach of contract. I expect nothing less than a full refund, AS PROMISED, which is not an unreasonable expectation.Regards,[redacted]

On Nov. 22, 2016 I ordered a ladies Leather Jacket from 1 of Sears Marketplace's vendors. The Name of the company is "Luxury Lane" located in Easton PA. The cost was $169.99, which was applied to our credit card the same day. We received the item shortly after. The item was returned to Luxury Lane as it did not fit properly. As per their directions for returns, we returned the item to Luxury Lane Returns , RE: order # Easton, Pa. 18042, 51 Hilton street, USA. (used their return shipping label). It was mailed USPS on
December 14,2016. (USPS tracking # **SSN**0000157307). Was received by Luxury Lane on
December 19, 2016 at 11:30 recvd by an individual. about 4 days later we tried to contact luxury lane regarding a follow up for credit. We called 1-866-908-8688 and was in a line queue of 20 people ahead of us. We held on for about 45 minutes to an hour, and when we reached caller #1, we got a recording saying that "they were unable to take our call, their mailbox was full." We tried after Christmas and the exact same experience happened again. Mailbox was full, unable to leave message. We called Sears online department, being that they billed us and it was one of their outside vendors, and was transferred to about 4 different departments. No one knew how to help. They kept saying we had to call the vendor. We tried but couldn't get through. On January 3, 2017 we went to the Sears store in Roanoke, Va. and spoke to a store manager. He said there was nothing he could do. It was an online problem. We couldn't get help there either. He recommended going to our bank that the purchase was charged on and disputing the charge. We proceeded to cancel the card and get a new one to protect ourselves from this experience. We have since received an email indicating that a credit will be issued for the item. But we cancelled the card. As of today, January 5, 2017 we do not have a credit on the new card. This is the worst customer service I have ever experienced. If I purchased an item online from a company, I should be able to speak to a customer service representative for whatever the reason. This felt like an illegitimate company that took our money, and now had our returned item. We were left with nothing. They are ABSOLUTELY THE WORST company to deal with, if you can get them on the phone. YOU CAN'T! Don't order from them. There is no customer service department. The tel# they advertise is the one with the full mailbox, it doesn't exist!

Once again you have not provided the company president/ CEO information also investigating Luxury Lane it shows on the PA Registered Business as and I will be investigating this further with the State of PA.
Luxury Lane
Current Name
[redacted] NORTHAMPTON PA [redacted]
Fictitious Names
Active
Domestic
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: I placed an order of a jacket from Luxury Lane through www[redacted].com. I ordered a BROWN, SMALL jacket but what I received is a a BLACK LARGE one. I contacted [redacted] and Luxury Lane but they simply replied that that is my order. I contacted further and then got no reply for more than a week.

On www[redacted].com sell information, it clearly states " If for any reason you are not satisfied, you can either return the item or request an exchange within 30 days of the date of receipt." But they said they will not do the exchange and will not provide a return lable.Desired Settlement: I want a returning label and get refund.

Business

Response:

Case # [redacted]Consumer Info: [redacted], [redacted] Friendswood, TX 77546Hi [redacted],I sincerely apologize for the prior complications you had experienced with Luxury Lane. We are committed to customer satisfaction, and have since updated our return policies and procedures for a more pleasant customer experience. For the inconvenience we have caused, we would like to offer you a 20% off coupon that can be redeemed on our direct website, www.LuxuryLane.com. That coupon code is [redacted]. If you are interested in placing an order, I would be more than happy to personally assist you with anything you may need. On our website, we do offer free return shipping if you are not satisfied with your item(s). If you have any questions, please do not hesitate to contact me at [redacted].Thank you,Stefanie

Review: I originally bought this coat for $99.99 when it was on sale from [redacted]: http://www.[redacted].com/Product/Product.aspx?Item=9[redacted]

The product I received was too big, so I contacted [redacted] for a return. [redacted] told me to contact Luxury Lane to process the return since this was a "Marketplace" item. I contacted Luxury Lanes to process a return. The representative told me to return the coat, and once they received it, would process a return. I needed the coat urgently, so she suggested that I buy a coat from their website for $169.99 and once they received my item, they would refund me the $169.99 so that I could retain the sale price. The representative made it clear and cut that I would receive the $169.99 so I purchased it from them and returned my product.

They received my product, however I was only got back the $99 that I had paid for the original coat, not the $169.99 that I was promised, meaning I am short $71. I contacted Luxury Lane and the representative was extremely rude and uncooperative. I asked her to look up the notes from the first phone call I made and she claimed to not have access to them.Desired Settlement: I have spent HOURS trying to get this resolved, however to no avail. I am requesting the $71 that they owe me, plus a compensation for all the time they have wasted for me.

Business

Response:

Case # [redacted] Consumer Info: [redacted], [redacted] Corona, CA 92879 Hello [redacted], I sincerely apologize for this inconvenience. I have processed a credit in the amount of $71.99 for the price difference regarding your two orders placed with our company. The invoice number I have on file for this is 1386. We are committed to customer satisfaction, and have since updated our policies and procedures for a more pleasant customer experience. For the inconvenience we have caused, we would like to offer you a 20% off coupon that can be redeemed on our direct website, www.LuxuryLane.com. That coupon code is [redacted]. If you are interested in placing an order, I would be more than happy to personally assist you with anything you may need. On our website, we do offer free return shipping if you are not satisfied with your item(s). If you have any questions, please do not hesitate to contact me at [redacted]

Thank you, Stefanie