LW Automotive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I received your letter with the response from the business against which I filed my complaint (L W Automotive)I am rejecting their response I purchased the car from them on March I had the closing and moved to my new residence on May This was days after I purchased the car They were required to sent the paperwork to PennDOT within days The fact that I moved had nothing to do with them keeping my money and paperwork this long I had even been stopped by the police because the car was still not registered to me I called L W Automotive several times about the paperwork and they still did not get the paperwork deliveredWhen I moved in May, I sent L W Automotive a copy of my deed to prove the Township and County of my new residence ( [redacted] County) as proof for the State so there would not be any tax or emissions issues on my new car They told me they sent that in but it was not true When they sent it, they did not send enough money and did not fill in the County of Residence so the papers were rejected.L W Automotive did not deliver my paperwork to PennDOT until JUNE 7and it still was not correct As of this date, June 13, I still do not have my Title I received my registration on Saturday (June 11), and it is incorrect It does not have the correct County listedAs a result, I would be required to have my car comply with emissions standards for [redacted] County, which is more expensive I live in [redacted] Township, [redacted] County So I was required to call PennDOT, download a form, and sent in my own paperwork to prove my County of Residence My temporary paperwork which was issued to me when I purchased the car is only valid for days, which is less than a week from today I have had the police, my insurance agent, my State Representative, and PennDOT involved in helping me with this issue They have all told me that it is illegal for L W Automotive to keep my money and paperwork this long After the days, I am not allowed to drive the car When L W Automotive received a copy of the complaint I filed with the Revdex.com, I received a phone call from the owner (Lorne) saying that he did not like the route I had taken in filing the complaint Yet, they were not doing anything to process my papers until I filed the complaint Many times when I called, they would not take my calls, would have someone say the owner was not available, or would promise to call me back and never did For these reasons, I am rejecting the company's response to my complaint Thank you for your help with this matter [redacted]

LW Automotive LLC [redacted] , [redacted] ***Phone: [redacted] Fax: [redacted] Revdex.com of Western PA [redacted] ***Dear Ms [redacted] :We are responding to compliant number: [redacted] .The aforementioned vehicle was sold on December 26h, to [redacted] and [redacted] with aftermarket partsThis vehicle was sold through LW Automotive with the purchaser’s assuming liability for the vehicleFour months have passed since the purchase of the vehicleThe previous owner had a lift put on the vehicle and in doing so had the emergency brake components removedBoth purchaser’s reviewed the vehicle and wanted to proceed with purchaseThe vehicle was not PA inspected at LW Automotive facilityWe have already extended both buyers a generous discount at the time of purchase on both the vehicle and a warranty so that coverage could be afforded to the buyer’sLW Automotive has not seen any work order from the purchasers as per our requestAs stated by the purchaser’s, the warranty we discounted for the customer’s covered the majority of his “claimed” servicesLW Automotive is unable to extend any further gifts to the purchaser’s without a review of the vehicle or documentation of services renderedWe pride ourselves on customer service and working with our customers, however the customer has to be willing to work with usWe look forward to resolving this issue amicably with the purchaser’s.Sincerely,? Lorne F*President LW Automotive LLC

7/07/2017Dear Ms [redacted] ? We are responding to complaint [redacted] LW Automotive LLC sent Miss [redacted] ’s deal in with in the day time frameThe deal was delayed because we put a hold on it to stop it from being processedThis was done because Miss [redacted] notified us she was movingIf we didn't put a hold on it her paperwork would be lost and we would be in a lot worse shapeThe state allows days for the paperwork to be processed for this reasonSometimes deals get held up for a number of reasonsIt is out of our control; however we went above and beyond to get it processed correctlyMiss [redacted] had valid Pennsylvania registration while she was waiting for the permanent registration and title to come to herShe was not driving her vehicle illegallyLW Automotive LLC did not short the check to the stateWe sent in $the exact amount needed to get her car registeredThe reason why the state said it was short was because they were processing it under [redacted] County [redacted] County is percent [redacted] county [redacted] Township is percent percent is what we collectedMiss [redacted] ’s county is on the boarder of [redacted] county and [redacted] countyTherefore the state tried to collect percentThis is why they said it was shortOnce we sent the deed to her property this was no longer an issueLW Automotive did not register her vehicle in the wrong countyThe state of Pennsylvania did register the vehicle with the 6% tax money that we sent inIf the vehicle was registered in [redacted] County the slate of Pennsylvania would have not processed the deal because there was not enough money sent because in [redacted] County the sales tax is 7%If for any reason Miss [redacted] ’s registration to her vehicle is in the wrong county this is because of an error the state of Pennsylvania madeWhen we sent in Miss [redacted] ’s paperwork we clearly listed on her MV-4ST (her temporary registration) the county code for [redacted] CountyAs of today Miss [redacted] 's paperwork has been processed and everything has been handledIf she still has any questions or concerns she can contact me directly at [redacted] .Sincerely,Lome F*President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below In his response to complaint [redacted] , Mr F [redacted] claims "we are very easy to work with and keep our word on anything we say".Purchase took place on 10/16/at LW Automotive in [redacted] , PA.On 10/23/2015, a call was placed by [redacted] to Jeff F*'s cell phone with no answer, a voicemail was left asking for a status update on the headlights? No return call.On 10/26/2015, a text message was sent by [redacted] to Jeff F*'s cell phone asking for a status? On 10/26/2015, a text message reply was received, stating "Yes sorry I didn't call u back, I've been very busy? I think I tracked some down I will let you know when there shipped"? No additional text message or phone call received.Failure #to keep his word.On 11/02/2015, a text message was sent by [redacted] to Jeff F*'s cell phone asking for a status? On 11/02/2015, a text message reply was received from Jeff F*'s cell phone stating "I am still working on it I have them coming to me first to verify they are the correct part number etc? As soon as I ship them to you I will let you know and send a tracking number"? His message implies they are en route to himNo additional text message or phone was received.Failure #to keep his word.On 11/21/2015, a phone call was placed by [redacted] to Jeff F*'s cell phone? No answer.On 11/21/2015, a phone call was placed by [redacted] to LW Automotive in [redacted] ? Call was answered by Ralph F*? I asked Ralph for an explanation as to why I have not received any information or update, much less the headlights? Ralph expressed disbelief this had not been resolved and stated he would look into it and get back with me.On 11/21/2015, a text message reply was received from Jeff F*'s cell phone stating he "just ordered headlights with matching part numbers." ? No text message or phone call was received? No package was received.Failure #to keep his word.On 12/12/2015, a text message was sent from [redacted] to Jeff F*'s cell phone asking "Where are we on this (headlights)?"On 12/12/2015, a text message was received from Jeff F*'s cell phone with the reply "I have headlight the second has not been delivered? I ordered it nov If it is not here by Monday 12/I will take it out of a Audi we just bought and ship them both out to you on Monday"? No package was received? No phone call or text message was received.Failure #to keep his word.On 12/19/2015, a text message was sent by [redacted] to Jeff F*'s cell phone asking for the status of the shipment? No reply, no phone call, no package was received.On 12/21/2015, a text message was sent by [redacted] to Jeff F*'s cell phone stating "this has dragged on too long, when are you going to honor your word"? On 12/21/2015, a text message reply received from Jeff F*'s cell phone "Here's the tracking number [redacted] for the headlights"? The tracking number was for a package that was never sent? This clearly states he was shipping the headlights? This is not simply a failure to deliver on his word, but a blatant deception, a lie.Failure #to keep his word.On 12/28/2015, a text message was sent by [redacted] to Jeff F*'s cell phone notifying the complete dissatisfaction of the way he's handled this matter? Notification was also provided that I would be filing a complaint with the PA State Board of Vehicle Manufacturers, Dealers and Salespersons.On 12/28/2015, pictures of headlights in a box, taken at a distance, were sent asking me to "take a look at them and make sure they look good"? "Looking good" does not mean they are the correct headlight? "Looking good" does not mean they are 100% functional? The pictures provide no indication of part number, nor do they indicate function.Over the course of three months, I have have been the one hunting down the status from Jeff F*? LW Automotive has failed to respond proactively to this matter? LW Automotive has told me on separate occasions that something was happening and updates would be provided and failed in each of those occasions? While I have never run a car dealership, I don't believe this practice that has been allowed is an ethical or professional way to do business? To go through this level of difficulty trying to resolve a simple item is unacceptable? It shows a complete failure to supervise salespersons and practice ethical business? Mr F [redacted] needs to quit making excuses? Mr F [redacted] needs to send the correct, functioning, Audi Factory headlights as promised? Mr F [redacted] needs to provide assurances and a guarantee this will be done to my satisfaction and in a timely manner, which is not more than days from the acceptance of this resolution? Should Mr F [redacted] fail to meet this, financial remuneration is to be provided to me so I may take steps to secure the correct, factory Audi headlights from a local Audi dealership since he will have failed to meet the contractual obligation of the sales contract Regards, [redacted]

Revdex.com1-11-16To whom it may concern:LW automotive LLC did agree to replace used headlights for the Audi A [redacted] was purchasing from usWe told [redacted] it may take some time? to find the correct ones with the correct part numberAround 12/we contacted [redacted] via text message to let him know we received the new headlights inWe sent him pictures of the headlights to make sure he was ok with them before we ship them to his residenceWe attempted to contact him times and have never heard from himWe have the replacement headlights ready to send we just want him to confirm he will be ok with themThen we will ship them ups and include him a prepaid label to send the old ones backWe just need to hear that [redacted] will accept themPlease let us know ASAP and we will ship the lights outWe are very easy to work with and keep our word on anything we sayIf you have any questions please fee free to contact me directly at [redacted] or email me at [redacted] Sincerely.Lome WF*President

1/29/16To whom it may concern:This is Lorne from LW automotiveI sent *** a message on 1/28/at 4:pm to the number he provided in this complaintI said we have the correct headlights ready to send to himI asked *** to please confirm which address to send them toI also said to call me with any questions or concernsI received no message back or phone call from *** please give me a call directly, respond to my message or respond to this complaintWe just need you to confirm where you want the headlights sent toWhen you receive the headlights the bulbs in your head lights now will need to come out and go into the head lights we are providingThere will also need to be one ballast that needs changed from your old lights to the head lights we sent to youOnce this is done the used light we sent you can be installed into your carWe will include a prepaid label to send the old head lights backThis should take care of everythingJeff explained to *** that it is going to take time to find the correct lights and matching the part numbersAs soon as the lights were found we purchased them and contacted ***After we contacted him we received no; response backWe at LW Automotive work very hard to provide excellent customer service and we feel we did when *** came to our dealership fo purchase the AudiWe made it as easy as possible for *** to purchase this carWe gave *** a fair deal, picked him up at the airport and even took the car to a certified Audi dealer for a full inspection for ***We feel we did a great job with the sale of this vehicleWe apologize for the situation and have been trying diligently to get this situation resolvedPlease confirm the address and that we are on the same pageWe will send the headlights Via UPS and provide you a tracking number once we hear from youThank you Lorne wF*President

Dear Ms***:We are responding to compliant number: ***.Mr*** *** purchased the Maserati Quattroporte VIN ending in *** on September 23rd LW Automotive LLC sold this vehicle AS IS with no warrantyMr, *** could have called us about the brake squeal on the car
and we would have been happy to correct the issue by lubing the brakesOn this particular vehicle a brake squeal is a common thingSalesman Robbie F* did make Mr*** aware that this was a rare car, making maintenance more expensive than an average motor vehicleHe explained that the vehicle does require regular maintenance.Mr*** driving this vehicle while it was overheating and the check engine light was flashing could have caused major damage to the engineMost likely a simple issue that could have turned into a major problemIf Mr*** would have called us at the time the issue first occurred we would have been happy to get the car into our shop and fix the issue at our costThe vehicle passed PA inspection and emissions testing prior to being sold to Mr***We are willing to do the following for Mr***: We will look over the vehicle to see what is needed to get it fixedWe would charge Mr*** our costWe would help sell the vehicle for Mr*** (He can consign the vehicle to us)He could trade the vehicle in for another carHe would be offered a trade in value this would be based on the condition the vehicle is currently in.Mr*** is welcome to call me directly at *** to work out a resolution to resolve this.Sincerely,Lorne F*President LW Automotive LLC

Dear Ms***:We are responding to compliant number: ***.Mr*** *** purchased the Maserati Quattroporte VIN ending in *** on September 23rd LW Automotive LLC sold this vehicle AS IS with no warrantyMr, *** could have called us about the brake squeal on the car
and we would have been happy to correct the issue by lubing the brakesOn this particular vehicle a brake squeal is a common thingSalesman Robbie F* did make Mr*** aware that this was a rare car, making maintenance more expensive than an average motor vehicleHe explained that the vehicle does require regular maintenance.Mr*** driving this vehicle while it was overheating and the check engine light was flashing could have caused major damage to the engineMost likely a simple issue that could have turned into a major problemIf Mr*** would have called us at the time the issue first occurred we would have been happy to get the car into our shop and fix the issue at our costThe vehicle passed PA inspection and emissions testing prior to being sold to Mr***We are willing to do the following for Mr***: We will look over the vehicle to see what is needed to get it fixedWe would charge Mr*** our costWe would help sell the vehicle for Mr*** (He can consign the vehicle to us)He could trade the vehicle in for another carHe would be offered a trade in value this would be based on the condition the vehicle is currently in.Mr*** is welcome to call me directly at *** to work out a resolution to resolve this.Sincerely,Lorne F*President LW Automotive LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I received your letter with the response from the business - L W Automotive - and I have to once again reject their responseLorne F* is continuing to lie about the details in this case. He is still refusing to accept the responsibility of their neglect in this matter. I am a customer and expected the business where I purchased a car to be in compliance of the laws of this state. Yet he still ignores the facts and keeps lying. I have stated the fact that I purchased the car on March 19, 2016. L W Automotive clearly did not send in my paperwork within days as required by the state of Pennsylvania. I was stopped by the police days later - on April - and when the police ran the information, it showed that the car was still titled to L W Automotive and the plates were still registered to the car I traded for the one I bought from L W AutomotiveFrom then on, I continually contacted the state and was told over and over that they did not receive my paperwork. I contacted L W Automotive about my moving and sent them my deed which is dated May 10, 2016. This date is days after the purchase of the car and the paperwork was still not sent in to the state. I should have received my title long before the time I moved so it would not have been an issue. It was 100% the fault of L W Automotive that it became a problem. Lorne F* even admitted it to me one time on the phone that he was "at least partially" to blame. The papers were not delivered to the state until June 7, which is days after I purchased the car, and the state informed me that they had to reject the paperwork because the amount of money sent was incorrect and that the county of residence was not filled in. These are the facts as stated to me by PennDOT. I did my part in providing proof of my county of residence to L W Automotive and it was their responsibility to get this information to the stateI did not receive my title until the very end of the day period required by the state. This was because of the bad business practices of L W Automotive. They need to admit their responsibility in this and not make customers be victims. The only reason I finally received my title and registration was because of the involvement by the Revdex.com and other professionals who helped me. I thank the Revdex.com once again for your help in this matter. It would be wonderful to bring this matter to a close, but L W Automotive is still lying and not admitting their responsibility. Therefore, I am forced to reject their response again.Thank you,*** ***

LW Automotive LLC*** *** ***, ** ***Phone: ***Fax: *** ***Revdex.com of Western PA*** *** *** *** *** ** ***Dear Ms***:We are responding to compliant number: ***.The aforementioned vehicle was sold on December 26h, to *** ***
and *** *** with aftermarket partsThis vehicle was sold through LW Automotive with the purchaser’s assuming liability for the vehicleFour months have passed since the purchase of the vehicleThe previous owner had a lift put on the vehicle and in doing so had the emergency brake components removedBoth purchaser’s reviewed the vehicle and wanted to proceed with purchaseThe vehicle was not PA inspected at LW Automotive facilityWe have already extended both buyers a generous discount at the time of purchase on both the vehicle and a warranty so that coverage could be afforded to the buyer’sLW Automotive has not seen any work order from the purchasers as per our requestAs stated by the purchaser’s, the warranty we discounted for the customer’s covered the majority of his “claimed” servicesLW Automotive is unable to extend any further gifts to the purchaser’s without a review of the vehicle or documentation of services renderedWe pride ourselves on customer service and working with our customers, however the customer has to be willing to work with usWe look forward to resolving this issue amicably with the purchaser’s.Sincerely, Lorne F*President LW Automotive LLC

LW Automotive LLC*** *** *** ** ***Phone: ***Fax: *** ***Revdex.com of Western PA*** *** *** *** *** ** ***Dear Ms***:We are responding to compliant number: ***.Miss *** will have her title and registration within business days
of todayWe apologize the paperwork was not processed in a timely fashionThe reason the vehicle was not put in Miss ***'s name sooner is because she moved and Penn Dot will not forward any paperwork to a new addressLuckily we deal with a separate branch of Penn Dot called PIADAIf the deal would have been sent directly to Penn Dot the title would have been sent to Miss ***’s old address and therefore would have been lost in the mailWe were able to call PIADA and make them aware of the address change and have this correctedThe other issue was that Miss ***’s new address is in ***, PennsylvaniaThe issue with this is she lives in *** county however when the state of Pennsylvania decodes the zip code it shows *** county and there is a 1% sales tax difference between the countiesIn order to have this reconciled Miss *** had to send us proof that she was in fact in *** CountyBecause of those two issues the process to have Miss ***'s title work processed took longerWe did explain to Miss *** that the MV-4ST she was issued from us at the time of purchase is valid for days from the purchase dateWe have done everything in our power to have Miss ***’s title work processed as quickly as possible and apologize for any delay.Sincerely, Lorne F*President LW Automotive LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I received your letter with the response from the business against which I filed my complaint (L W Automotive)I am rejecting their response. I purchased the car from them on March I had the closing and moved to my new residence on May This was days after I purchased the car They were required to sent the paperwork to PennDOT within days The fact that I moved had nothing to do with them keeping my money and paperwork this long I had even been stopped by the police because the car was still not registered to me I called L W Automotive several times about the paperwork and they still did not get the paperwork deliveredWhen I moved in May, I sent L W Automotive a copy of my deed to prove the Township and County of my new residence (*** County) as proof for the State so there would not be any tax or emissions issues on my new car They told me they sent that in but it was not true. When they sent it, they did not send enough money and did not fill in the County of Residence so the papers were rejected.L W Automotive did not deliver my paperwork to PennDOT until JUNE 7and it still was not correct As of this date, June 13, I still do not have my Title I received my registration on Saturday (June 11), and it is incorrect It does not have the correct County listedAs a result, I would be required to have my car comply with emissions standards for *** County, which is more expensive I live in *** Township, *** County So I was required to call PennDOT, download a form, and sent in my own paperwork to prove my County of Residence. My temporary paperwork which was issued to me when I purchased the car is only valid for days, which is less than a week from today I have had the police, my insurance agent, my State Representative, and PennDOT involved in helping me with this issue They have all told me that it is illegal for L W Automotive to keep my money and paperwork this long After the days, I am not allowed to drive the car When L W Automotive received a copy of the complaint I filed with the Revdex.com, I received a phone call from the owner (Lorne) saying that he did not like the route I had taken in filing the complaint Yet, they were not doing anything to process my papers until I filed the complaint Many times when I called, they would not take my calls, would have someone say the owner was not available, or would promise to call me back and never did. For these reasons, I am rejecting the company's response to my complaint. Thank you for your help with this matter. *** ***

Dear Ms***:We are responding to compliant number: ***.LW Automotive has gone above and beyond to make sure Miss ***’s paperwork has been processedThe paperwork has been processed and the vehicle she purchased from us is registered in her nameWe provided the state with Miss ***'s deed showing proof of what county she is inThe state made the error and did not register the vehicle in the correct countySince we received this notice we called Piada, our messenger service and asked how to change the countyWe have the document needed for her to change the vehicle to the correct countyWe contacted Miss *** to help her correct the issueWe have not heard back from her as of todayWe feel this matter should be closed at this point Miss *** should now realize we are here to help her in any wayThis entire situation is out of our control and we have handled every step to get the issue corrected efficientlyIf Miss *** has any questions or concerns please have her contact me directly on my cell phone at ***, she can also email me at ***.Sincerely,Lorne F*President LW Automotive LLC

LW Automotive LLC*** *** *** ** ***Phone: ***Fax: *** ***Revdex.com of Western PA*** *** *** *** *** ** ***Dear Ms***:We are responding to compliant number: ***.Miss *** will have her title and registration within business days
of todayWe apologize the paperwork was not processed in a timely fashionThe reason the vehicle was not put in Miss ***'s name sooner is because she moved and Penn Dot will not forward any paperwork to a new addressLuckily we deal with a separate branch of Penn Dot called PIADAIf the deal would have been sent directly to Penn Dot the title would have been sent to Miss ***’s old address and therefore would have been lost in the mailWe were able to call PIADA and make them aware of the address change and have this correctedThe other issue was that Miss ***’s new address is in ***, PennsylvaniaThe issue with this is she lives in *** county however when the state of Pennsylvania decodes the zip code it shows *** county and there is a 1% sales tax difference between the countiesIn order to have this reconciled Miss *** had to send us proof that she was in fact in *** CountyBecause of those two issues the process to have Miss ***'s title work processed took longerWe did explain to Miss *** that the MV-4ST she was issued from us at the time of purchase is valid for days from the purchase dateWe have done everything in our power to have Miss ***’s title work processed as quickly as possible and apologize for any delay.Sincerely, Lorne F*President LW Automotive LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I reject the response made by the business mostly for the reasons I have already stated. They did not try to resolve my issue until I contacted the Revdex.com. Also, They did not contact me about providing me with a document to correct the county listed on my registration. I contacted the state to take care of this on my own. I still do not have the corrected registration but I finally received the title. I thank the Revdex.com for your intervention with my issues with this business. I appreciate your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I reject the response made by the business mostly for the reasons I have already stated. They did not try to resolve my issue until I contacted the Revdex.com. Also, They did not contact me about providing me with a document to correct the county listed on my registration. I contacted the state to take care of this on my own. I still do not have the corrected registration but I finally received the title. I thank the Revdex.com for your intervention with my issues with this business. I appreciate your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I received your letter with the response from the business - L W Automotive - and I have to once again reject their responseLorne F* is continuing to lie about the details in this case. He is still refusing to accept the responsibility of their neglect in this matter. I am a customer and expected the business where I purchased a car to be in compliance of the laws of this state. Yet he still ignores the facts and keeps lying. I have stated the fact that I purchased the car on March 19, 2016. L W Automotive clearly did not send in my paperwork within days as required by the state of Pennsylvania. I was stopped by the police days later - on April - and when the police ran the information, it showed that the car was still titled to L W Automotive and the plates were still registered to the car I traded for the one I bought from L W AutomotiveFrom then on, I continually contacted the state and was told over and over that they did not receive my paperwork. I contacted L W Automotive about my moving and sent them my deed which is dated May 10, 2016. This date is days after the purchase of the car and the paperwork was still not sent in to the state. I should have received my title long before the time I moved so it would not have been an issue. It was 100% the fault of L W Automotive that it became a problem. Lorne F* even admitted it to me one time on the phone that he was "at least partially" to blame. The papers were not delivered to the state until June 7, which is days after I purchased the car, and the state informed me that they had to reject the paperwork because the amount of money sent was incorrect and that the county of residence was not filled in. These are the facts as stated to me by PennDOT. I did my part in providing proof of my county of residence to L W Automotive and it was their responsibility to get this information to the stateI did not receive my title until the very end of the day period required by the state. This was because of the bad business practices of L W Automotive. They need to admit their responsibility in this and not make customers be victims. The only reason I finally received my title and registration was because of the involvement by the Revdex.com and other professionals who helped me. I thank the Revdex.com once again for your help in this matter. It would be wonderful to bring this matter to a close, but L W Automotive is still lying and not admitting their responsibility. Therefore, I am forced to reject their response again.Thank you,*** ***

Revdex.com1-11-16To whom it may concern:LW automotive LLC did agree to replace used headlights for the Audi A*** was purchasing from usWe told *** it may take some time to find the correct ones with the correct part numberAround 12/we contacted *** via text message to
let him know we received the new headlights inWe sent him pictures of the headlights to make sure he was ok with them before we ship them to his residenceWe attempted to contact him times and have never heard from himWe have the replacement headlights ready to send we just want him to confirm he will be ok with themThen we will ship them ups and include him a prepaid label to send the old ones backWe just need to hear that *** will accept themPlease let us know ASAP and we will ship the lights outWe are very easy to work with and keep our word on anything we sayIf you have any questions please fee free to contact me directly at *** or email me at ***Sincerely.Lome WF*President

1/29/16To whom it may concern:This is Lorne from LW automotiveI sent *** a message on 1/28/at 4:pm to the number he provided in this complaintI said we have the correct headlights ready to send to himI asked *** to please confirm which address to send them toI also said to call me with any questions or concernsI received no message back or phone call from *** please give me a call directly, respond to my message or respond to this complaintWe just need you to confirm where you want the headlights sent toWhen you receive the headlights the bulbs in your head lights now will need to come out and go into the head lights we are providingThere will also need to be one ballast that needs changed from your old lights to the head lights we sent to youOnce this is done the used light we sent you can be installed into your carWe will include a prepaid label to send the old head lights backThis should take care of everythingJeff explained to *** that it is going to take time to find the correct lights and matching the part numbersAs soon as the lights were found we purchased them and contacted ***After we contacted him we received no; response backWe at LW Automotive work very hard to provide excellent customer service and we feel we did when *** came to our dealership fo purchase the AudiWe made it as easy as possible for *** to purchase this carWe gave *** a fair deal, picked him up at the airport and even took the car to a certified Audi dealer for a full inspection for ***We feel we did a great job with the sale of this vehicleWe apologize for the situation and have been trying diligently to get this situation resolvedPlease confirm the address and that we are on the same pageWe will send the headlights Via UPS and provide you a tracking number once we hear from youThank you Lorne wF*President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:I deny the business's reply on every account as stated in their response on the following reasons.Firstly, any business that can afford to repair a vehicle at no cost to the vehicle owner is a practice of poor business managementIn conjunction with the first statement, the Maserati Quattroporte was sold "AS IS", leading to believe that any attempt to repair the vehicle is the owner's responsibility.Secondly, the business offering to consign the vehicle, to sell to another person, may have been a viable attempt had the engine not need detrimental repairs to the engine compartment.Lastly, trading in the vehicle for a new one IS NOT possible due to the negative $13,equity between the payoff balance and what the vehicle is actually worth.The last option was the furthest option as being possible due to the reason above, as well as the unfavorable outcome that has happened to the car, and not wanting to purchase another vehicle from the business
Regards,
*** ***