Lynden Transport

This shipment was declared on the bill of lading as simply a "slab of wood" that was raw and unfinished and not packaged or protected for shipping, and not declared as furniture or a table, finished or otherwise, as stated by the complainant When inspected by our service center manager at the shipments origin it appeared to be just that, a slab of wood unprotected for shipping and laying on a pallet with shrink wrap around it While we completely understand the complainants frustration, we delivered this shipment in exactly the same manner as was tendered to us by the shipper The terms and conditions of the bill of lading (Item 5) stipulates that we do not accept liability for wood defects or issues from transportation of raw woods as their condition prior to shipment cannot be determined The shipper also bears sole responsibility under the terms and conditions of the bill of lading (Item 6) to ensure that all shipments are properly declared and packaged sufficiently to protect them from the rigors of transportation, and for these reasons Lynden Transport is not responsible for the repair of any defects that were found This claim was declined and the complainant was respectfully advised to contact their shipper for any further resolution in this matter

Complaint: ***I am rejecting this response because:
I do not accept that the label "wood slab" permits Lynden to destroy the cargo. This is considered a material breach of contract. We have excellent photodocumentation from before and after Lynden's acceptance of the cargo. It was wrapped in multiple layers of cardboard and cargo wrap. The packaging was punctured and torn in the location of the wood gouges, noted immediately upon receipt from Lynden.Sincerely,*** ***

Here are a few of the images of the table damage The first photo is from immediately before Lynden took the item
Thanks,
*** ***

Lynden Transport was first notified of the problem by the complainant on 11/5/15 as was stated and an investigation was begun.  The complainant again contacted us on 11/16 upset that we had not responded yet.  Our representative that took the call obtained the investigation findings and...

attempted to call back but each time was put through to a voicemail account that had not been set up yet.  When the customer called again, this was explained to them.
Lynden Transport was hired to transport the customer's used vehicle they had recently purchased, from Southeast [redacted] to [redacted].  When tendered to us, the vehicle was in a non-drivable condition with what appeared to be a broken driveshaft.  On arrival in [redacted] the consignee was contacted and they came to the service center 11/4 to pick up the vehicle, apparently unaware that it was not drive-able.  They inspected the vehicle at that time and signed for it without notation of damage or exception and contacted a tow company to pick up the vehicle from our service center.  As stated by the complainant, the vehicle appeared clean at that time.
On 11/5 the tow operator picked up the vehicle from our facility to deliver to the customer.  In our investigation, our employees that unloaded the vehicle or worked with the tow driver did not see any marks or soiled interior while here.  Our employee did state the tow driver's clothing and hands were soiled and dirty when he was helping him with the vehicle.
Shortly after the tow driver arrived at the complainant's location, the complainant placed the first call to notify us, upset and stating Lynden Transport was responsible for the mess in the vehicle's interior, which is when we began our investigation with the employees that were involved with the situation.
If it could in any way be established that this occurred while in our custody, Lynden Transport would not hesitate to take care of the problem.  However, our investigation and information is that the vehicle was clean when turned over to the tow driver and this information was provided to the complainant.  While we regret the inconvenience that has been caused the customer, our conclusion was that the soiling of the vehicle's interior did not occur while in our custody and that Lynden Transport is not responsible for the damage as stated.

This shipment was declared on the bill of lading as simply a "slab of wood" that was raw and unfinished and not packaged or protected for shipping, and not declared as furniture or a table, finished or otherwise, as stated by the complainant.  When inspected by our service center manager at the...

shipments origin it appeared to be just that, a slab of wood unprotected for shipping and laying on a pallet with shrink wrap around it.
While we completely understand the complainants frustration, we delivered this shipment in exactly the same manner as was tendered to us by the shipper.  The terms and conditions of the bill of lading (Item 5) stipulates that we do not accept liability for wood defects or issues from transportation of raw woods as their condition prior to shipment cannot be determined.  The shipper also bears sole responsibility under the terms and conditions of the bill of lading (Item 6) to ensure that all shipments are properly declared and packaged sufficiently to protect them from the rigors of transportation, and for these reasons Lynden Transport is not responsible for the repair of any defects that were found.  This claim was declined and the complainant was respectfully advised to contact their shipper for any further resolution in this matter.