Lynnwood Child Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I confirm the payment has been refunded to the funding card as requested Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This flight was delayed hoursI will file complaint in EU court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already sent the documents to Roland H [redacted] and I have the acknowledgement email of the same from [redacted] in which Roland asked to provide the receipt of Mac Book Inch and Camera Nikon DI filled the forms along with my credit card statement in which there is purchase details accept these few items which I emailed Roland that I don't have with meI emailed atleast times to [redacted] regarding my case status but no one is replying its now more than months passed since I lost my bag its really terrible customer service of swissI called swiss Newark office and they mentioned to contact by phone in swiss really very bad serviceI am attaching the email conversation for proof Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My experience and the Swiss Airline's handling serves as another example of how aggressive/abusive the Airline is in treating the passengers! SAD!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate the $ E-voucher, I am not satisfied with the customer service I received I was so disappointed on how the incidents of this day played out My customer experience was awful several times during my interaction with Swiss Air representatives and supervisorsI got the run around, and neither the customer service representative or supervisor could directed me to this part of the websiteFurthermore, I put in my passport information the day before arriving to the airport, and was not notified of any travel document discrepancyI was on my way to see a family member at the time, and dealing with Swiss Air didn't make my experience any betterThis is family time I can NOT get back, and customer service that left me in awe!As this is my first time flying Swiss Air I was disappointed with the customer service and management as I wouldn't expect such customer service from a company like Swiss Air I can supply you with the audio of my interaction with the customer service department The customer service interaction would appall any future customerI'm willing to submit to Revdex.com for further evaluation of the customer service experience I don't feel my hard earned money should go to such a company like Swiss AirI therefore I request that Swiss issues a travel voucher in the amount paid for future travel or full refund! Sincerely, [redacted]

Dear [redacted] :We are very concerned to learn of the difficulties you encountered during your boarding for SWISS flight [redacted] on February *, We regret the inconvenience you experienced and appreciate your patience while we investigate your claimWe have contacted the local authorities who have begun their investigation; they will review the tapes from the gate area as well as the baggage areaWe will do our best to respond to your correspondence as quickly as possibleWe thank you for your patience and understanding.Best Regards,Rosemary P [redacted] Customer Feedback Services Manager [redacted]

Dear [redacted] :We have received your complaint from the Revdex.com and welcome the opportunity to explain our position.A review of your historical data shows that earlier this year when you contacted us regarding your mothers’ and your illness we exceptionally waived the farerestrictions and issued an MCO (travel voucher) and a check for the refund of the change penaltyWhen you called in July to make the booking there was some confusion regarding a second MCO we were glad that we were able to clear that up as only oneMCO was issued in your name However this year as you again purchased two restricted tickets, our agent, was obliged to collect the requisite fee whenyou asked to make changes Once a ticket is issued, we must adhere to the conditions of the fare, and restrictions which pertain to itThere is always acertain risk involved when purchasing restrictive fare tickets, and to this effect we offer a range of Economy Class fares which allow moreflexibility Regrettably, we are unable to honor your request for an additional waiver in this instance May we suggest that you contact yourcredit card company as many companies provide insurance for travel purchased with their card[redacted] , we truly value your patronage and thank you for taking the time to write to usYour patience and understanding in this matter are greatlyappreciated and we look forward to welcoming you on board Swiss International Air Lines Ltdin the near future.Best Regards,Rosemary P [redacted] Customer Service Manager

Dear [redacted] :Thank you for taking the time to write and for choosing SWISS for your recent travel from San Francisco to Florence on March **, We regret to learn of the malfunction of your seat on SWISS flight LXand your disappointment when you did not receive your special meal For the most part, problems with our seats are rare and when there is an occasion that one fails, it usually can be corrected on board or be remedied by moving to another seat Unfortunately, in this particular case the repair could not be done locally and could only be resolved by special maintenance crews We can imagine how frustrating this must have been for you.When special meal requests are made, an order is placed with our catering vendor who supplies the meals for that particular flight The meals are then delivered to the aircraft and loaded For the most part it all works very well On rare occasions however, SWISS may order incorrectly and not specify a special meal request or the vendor may inadvertently omit a requested meal Although the system reflected the correct information, there was no way to tell if in fact the correct meal was placed on board until after departure We regret the inconvenience this caused you we understand this is not what you would expect from SWISS When our service does not meet our customers’ expectations, we feel it is important to acknowledge this, and appeal for a degree of understanding To demonstrate our commitment to customer service, we have attached an e-voucher in the amount of USD Please note the terms and conditions of use [redacted] , we attach the utmost importance to providing the best possible service to our customers, on the ground as well as in-flight We realize, in light of the competitive nature of the airline industry, there is no guarantee of continued patronage and we are appreciative of your support We thank you for your patience and understanding and look forward to welcoming you on board another SWISS flight in the near future.Yours sincerely, Rosemary P [redacted] Customer Feedback Services ManagerSwiss International Air Lines Ltd[redacted]

Dear [redacted] ***: Thank you for your additional correspondence We are sorry that our reply and compensation did not meet with your satisfactionHowever, we have reviewed your claim to find no further information to change our original conclusion We feel this matter has been treated fairly and therefore, we must respectfully decline any compensation request at this time [redacted] ***, while we would like to have an opportunity to be of service to you again in the future, we regret having to inform you that we consider the above matter closed We trust you will understand our position in this matter, and thank you for your patience and understanding Best Regards, Rosemary P [redacted] Customer Feedback Services Manager Lufthansa Group Austrian, Lufthansa, SWISS [redacted] ** [redacted]

[redacted] ***: Thank you for your additional correspondence While it is regrettable that you feel that this gesture was not satisfactory, we are unable to change our position in this matter [redacted] ***, while we would like an opportunity to be of service to you again in the future, we regret having to inform you that we now consider the matter closed Kind Regards, Rosemary P [redacted] Customer Feedback Services Manager [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I am not satisfied with this responseIf further compensation can not be provided I request that I be compensated the value of the voucher in $(USD) via original method of payment Best, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I am asking that my complaint be elevated to someone other than Rosemary who clearly does not understand the level of my dissatisfactionThe degree to which I was misinformed when in Luxembourg by the ground staff - the promises I was made for 'substantial compensation possibly the entire cost of the flight" - are in such stark contrast to the '$voucher' I was offered for an entirely unsatisfactory experience returning homeI was told that I would be compensated for my flight not for the meals I had to purchase or the other costs related to my unsatisfactory fight homeIf I had been told that there would be no compensation I would have demanded that I be put on the next flight via Zurich - even if it meant delaying my return journey home one dayAs it stood - my work day was ruined by the fact that I was exhaustedI do not accept Rosemary's flippant response to my very real complaintI do not consider the matter closed and will ask Revdex.com now to step in and tell me how I can take matters furtherIt is not ok to be treated so badly by an airlineI spent over $for this flight and I deserve to have the experience I paid forSurely Swiss Air should provide at least that to its clientsWhat do I do next? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why here[redacted] ***: In regards to your claim with the Revdex.com we welcome the opportunity to discuss your claim further In reviewing your historical data we show that as your SWISS flight LXwas delayed in Luxembourg, and would have missed your connection to New York, therefore the Luxembourg stationrebooked you on Turkish Airlines to arrive the same day in New York In accordance to our Conditions of Carriage chapter 9.2.2, SWISS fulfilled its obligationAfter your filed your complaint we declinedyour request for partial refund of your ticket, as SWISS was able to provide transportation for your return journeyHowever we did advise that in the event of a delayed or canceled flight, SWISS will consider reimbursement of direct expenses which arose in connection with the irregularity For your inconvenience and as a goodwill gesture we did issue an e-voucher in the amount of USDWhen you were unhappy with this we did cancel the e-voucher and request a check in the amount of USDWe are surprised not to see that mentioned in your complaint with the Revdex.com [redacted] ***, while it is regrettable that you feel that this gesture was not satisfactory, we are unable to change our position in this matter We hope that the above explanation clarifies the situation Best Regards, Rosemary P [redacted] Customer Feedback Services Manager [redacted]

Dear *** ***:Thank you for taking the time to write and for choosing SWISS for your travel needsWe are sorry to learn about the delay you experienced on SWISS that prompted your correspondence. We extend our sincere apologies for the inconvenience you experienced as a result.We know that
your time is valuable, and operating on schedule is important to us as well. However, some factors can cause unavoidable disruptions to our service resulting in unexpected but necessary delays. We appreciate your understanding that the safety of our passengers and crew is our foremost priorityWhile there are many different things that can interfere with our operations, we understand our obligation to get our passengers to their final destinations as quickly as possibleWhen our service does not meet our passenger's expectations, we feel it is important to acknowledge this and to appeal for a degree of understanding. As a demonstration of our commitment to customer service we attached an e-voucher in the amount of USDto a reply of your original correspondence. We are however unable to meet your claim for EUR in compensation submitted under Article of EU regulation 261/We would like to take this opportunity to explain the reasons whyArticle specifies that delays which are more than two hours, passengers shall be offered care, which includes meals and refreshments, hotel accommodations, and telephone calls. Please submit receipts for transportation, food, or lodging expenses incurred due to our flight irregularity.*** ***, we appreciate your patronage and hope to have the pleasure of serving you again in the near future under much better circumstances.Sincerely, Rosemary P***Customer Feedback Services Manager
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** ***While I appreciate your professionalism I have to decline your feedback regarding this matterFirst, what happened in the past with my mother is a separate issue and has been resolved, in no way it should be brought up now. Second, my brothers cancer and tumor surgery was unexpected and in fact he was in a hour surgery yesterday and still is in the hospitalSwiss International Airlines is enforcing terms that are completely unethical, in fact no other airline enforces such rules. As a frequent traveler with Swiss it ends after this trip, furthermore I will argue the rules of the tickets and go public about it if needed.Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1) I want the refund in cash, not in points 2) I waited hours due to SWISS airlines mistake, I want the sum promised under EU regulations
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, Thank you for your additional feedback, we have voided the e-voucher and requested a check in the amount of USD300.00, as full and final settlement of your claim.*** ***, while we would like to have an opportunity to be of service to you again in the future, we regret having to inform you that we consider the above matter closed. We trust you will understand our position in this matter, and thank you for your patience and understanding. Yours sincerely,Rosemary P***ManagerCustomer Feedback ServicesSwiss International Air Lines Ltd.*** *** ***
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Dear *** ***: We have been contacted by the Revdex.com in regards to your claimWe regret that our compensation of two USDe-vouchers failed to meet with your satisfaction however we appreciate your giving us the opportunity to further discuss your experience. We
regret your seat arrangements did not correspond with the seat numbers you were given at the time of your original seat request. Assigning seats in advance is done for the convenience of our passengers and for planning by SWISS and generally all works out as expected. A review of your historical data shows that there was not any seat requests made for the flight from Dubai to Zurich. However your seats were changed from Zurich to New YorkWhile seating is never guaranteed, we do our utmost to honor advance seating arrangements. However, SWISS handles pre-assigned seating on a request basis only and reserves the right to change seat assignments for operational reasons, i.eaircraft change, weight and balance considerations, or to accommodate families with children. As per our Conditions of Carriage: Complimentary reservations: In case of a complimentary seat reservation we will endeavour to honour advance seating requests; however, we cannot guarantee any particular seatWe reserve the right to assign or reassign seats at any time, even after boarding of the aircraftThis may be necessary for operational, safety, security. While we regret that this policy caused you any inconvenience, we must respectfully decline your request for any additional compensation. *** ***, we appreciate your taking the time to share your feedback. We realize, in light of the competitive nature of the airline industry, there is no guarantee of continued patronage and we are appreciative of your support. Best Regards, Rosemary P***Customer Feedback Services Manager Lufthansa Group Austrian, Lufthansa, SWISS
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, this is is an acknowledgement and it took a complaint to get thatI would like to keep it open to ensure resolutionI do not believe that the business is willing to work with me without any outside assistance.thank you for your help in getting at least an acknowledgement
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***: Thank you for taking the time to write and for choosing SWISS for your travel needs. We are sorry to learn about the frustration you experienced while checking in for your flight that prompted your correspondence We can certainly understand your upset and
frustration when you were unable to check in due to your passport expiration date. According to the Department of State a US Passport must be valid for at least three months beyond your planned date of departurePlease see *** Also, Article of SWISS' Conditions of Carriage, available on our website, *** states: *** You are responsible for obtaining all the requisite travel documents and visas and for complying with all laws, regulations and directives of the countries you fly from, to or through during your travelYou are also responsible for finding out which immigration documents are required for your travel.
*** We shall not be liable for any failure on your part to obtain the requisite immigration documents or visas, or for any non-compliance on your part with the laws, regulations and directives of the countries concerned However we are not insensitive to your situation therefore as a gesture of goodwill, we will exceptionally issue an e-voucher in the amount of USDPlease note terms and conditions for use *** *** we realize, in light of the competitive nature of the airline industry, there is no guarantee of continued patronage and we are appreciative of your support. It would be our pleasure to welcome you on board one of our flights again, to regain your confidence Best Regards, Rosemary P*** Customer Feedback Services Manager Swiss International Air Lines Ltd*** *** ***
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