Lynnwood Child Care

Dear [redacted]: At the outset, we wish to apologize for the delay in our refund process which prompted your correspondence. We are normally much more responsive, however our volume of emails has increased considerably, as a consequence our handling is not of the high standard our customer...

expect and deserve.  Our refund department has processed the refund today in the full amount of RUB34450.00.  Please allow 14 days to post to your account. [redacted], we realize, in light of the competitive nature of the airline industry, there is no guarantee of continued patronage and we are appreciative of your support.  It would be our pleasure to welcome you on board one of our flights again, to regain your confidence. Best Regards, [redacted] Customer Feedback Services Manager Swiss International Air Lines Ltd. [redacted]
[redacted]
[redacted]

Dear [redacted]: Thank you for taking the time to write and for choosing SWISS for your travel needs.  We are sorry to learn you were among those affected by the cancellation of flight LX64 on September **, 2017. We extend our sincere apologies for the inconvenience you experienced as a...

result. We know that your time is valuable, and operating on schedule is important to us as well.  However, some factors can cause unavoidable disruptions to our service resulting in unexpected but necessary cancellations.  On this occasion, Hurricane Irma necessitated the cancellation of the flight. We appreciate your understanding that the safety of our passengers and crew is our foremost priority. While there are many different things that can interfere with our operations, we understand our obligation to get our passengers to their final destinations as quickly as possible.  When our service does not meet our passenger's expectations, we feel it is important to acknowledge this and to appeal for a degree of understanding. In the event of a delayed or cancelled flight, SWISS will consider reimbursement of direct expenses which arose in connection with the irregularity. Therefore we have requested a check in the amount of USD380.00.  Please allow 10 days for processing. [redacted], we appreciate your patronage and hope to have the pleasure of serving you again in the near future under much better circumstances. Sincerely, Rosemary P[redacted]Customer Feedback Services Manager Swiss International Air Lines Ltd.[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I confirm the payment has been refunded to the funding card as requested.
Sincerely,
[redacted]

Dear [redacted]:We are in receipt of your email, as well as your correspondence via the U.S. Department of Transportation, and your claim has been entered into our system.We regret the inconvenience you have experienced due to the delay in the delivery of your baggage, which was reported under file...

reference [redacted] We appreciate your patience while our Central Baggage Tracing team continues to conduct their search for your bag.In the meantime, as you were on an international itinerary, our liability with respect to delayed baggage is governed by a series of treaties and agreements commonly referred to as the Montreal Convention. The Montreal Convention sets forth the rights of passengers and the limits of an airline’s liability in instances of delayed baggage.Pursuant to the Montreal Convention, SWISS offers limited compensation to passengers when their luggage is delayed. In order to process your claim, we require receipts for the first necessity expenses incurred as a result of the delay. The compensation paid will reflect reasonable expenses incurred without exceeding the maximum compensable amount set forth by the Convention. Please forward your receipts via fax or email scan, referencing your case number in the subject field.Thank you for your patience and cooperation in this matter. Best Regards,Rosemary P[redacted]Customer Feedback Services Manager Lufthansa Group [redacted]

Dear [redacted]:We are very concerned to learn of the difficulties you encountered during your boarding for SWISS flight [redacted] on February *, 2016.  We regret the inconvenience you experienced and appreciate your patience while we investigate your claim. We have contacted the local...

authorities who have begun their investigation; they will review the tapes from the gate area as well as the baggage area. We will do our best to respond to your correspondence as quickly as possible. We thank you for your patience and understanding.Best Regards,Rosemary P[redacted]Customer Feedback Services Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]:   Thank you for your additional correspondence.  While it is regrettable that you feel that this gesture was not satisfactory, we are unable to change our position in this matter.     [redacted], while we would like an opportunity to be of service to you again in the future, we regret having to inform you that we now consider the matter closed.  Kind Regards, Rosemary P[redacted]Customer Feedback Services Manager   
[redacted]
[redacted]
[redacted]       [redacted]