Lyoness America Inc

The allegations made by the Member are unfoundedThe
*** Membership Agreement is very clear. *** offers a free
Membership without any purchase requirements. Should a Member decide to
place an
optional order, such as this Member did, prior to placing the order
they must acknowledgement the General Terms and conditions of the
Order/Agreement that clearly states the payment is non-refundable. We are in communication with the Member

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
*** *** *** of Lyoness contacted me yesterday, and he called again today to my husband, unfortunately they haven't finish the conversation with regards my complaintI will get you back as soon as we hear from lyoness again about the resolution of my complaintThank you very much
*** ***

Dear *** ***,We have addressed the concerns of *** and *** *** in a prior communication,and are again addressing them here. Lyoness membership is free, and members are under no obligation to makea purchase of any kind. When *** and *** *** became members they acknowledged and agreed to the Lyoness GeneralTerms and Conditions. It is clearly stated there that they had days after the date of the transaction to canceltheir membership. As of this date, they have been members for over years. When *** and *** *** decided to place an order, they had to read andacknowledge, by checking the boxes, the Acknowledgment of General Terms andConditions of Order/Agreement where it clearly states “that after placing apartially paid Gift Card Order, the payment is non-refundable subject toapplicable, if any, state, and federal regulations.”Additionally, at no time does Lyoness refer to “position” or “investment” in any documentswhether in print or online. The Acknowledgment Agreement clearly states, “that a partially paid Gift Card Orderand/or a fully paid Gift Card Order for the entire purchase price does notrepresent an investment.”As previously stated in our original response, we invite *** and *** *** to contact Lyoness directly. I am confident that we can resolve this matter to everyone’s satisfactionThank you. Best regards,Compliance Department*** *** ***
*** *** *** *** ***
*** *** ** *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***: Since it is legally possible for "positions" with units to be sold ,we respectfully ask Lyoness to purchase our position(s) for the moneys we paid years agoIt should not be difficult for them to find someone that would buy it for that, since we have under us premium members both with many UNITS already in the National India accounting programThank You again*** & *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,We are in receipt of the complaint filed by *** ***. *** *** and her mother joined a shopping loyalty program more than two yearsago. She was under no obligation to make any purchase of any kind. However, she made the choice to place a
gift card order subject to the termsand conditions provided and subscribed to at the time of purchase. Shewas afforded the opportunity to cancel her order, but she made the choice notto do so. Now that two years have gone by, she is attempting to cancelher agreement and obtain a refund despite the fact that she knew and agreedthat there would be no refund after the cancellation period had ended. Clearly, this complaint contradicts what she knew and agreed to yearsago. *** *** has falsely categorized Lyoness as a "pyramidscheme". Lyoness is a global shopping community with shoppingmembers and merchants located throughout the United States and around theworld. Despite the filing of this complaint and mischaracterizing thebusiness, Lyoness is happy to discuss the matter further to clear up anymisconceptions and options that she may have available to her *** ***can contact the compliance department via email: *** to set up atime to discuss further.Sincerely,*** ***
*** *** ***
*** *** ***
*** ***
*** *** ** ***
*** ** *** ***

Lyoness is a loyalty shopping program. Our members have the ability to shop with certain merchants and receive special benefits for such shopping
"">Lyoness has thousands of merchants that participate in this loyalty program. Membership is free. There are no requirements to make a purchase in order to become a Member At no time does Lyoness ever promote or allege that the loyalty program is an investment. Lyoness is sorry to hear that this member is not satisfied with the loyalty shopping program and the benefits that he received. However, the participation documents he received and agreed to upon his enrollment are clear as to the benefits and the terms of participation. Lyoness is not a scam or pyramid. The customer service team is not a bunch of "lackeys." Despite these erroneous allegations contained in this Revdex.com complaint, and although the member chose to make Partially Paid Gift Card Order purchases and he was informed clearly that those purchases were not refundable, Lyoness has contacted the member and presented this information and the matter has been resolved to everyone’s satisfaction Feel free to contact me should you require any additional information Thank you Best Regards, *** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
*** ***
*** *** ** ***
*** ***
e-mail: *** phone: ###-###-#### web: ***

Dear *** ***,
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We are in receipt of the complaint filed by *** *** on January **, 2016. We have reached out to him by phone and email to discuss this, and we are committed to resolve this matter to the satisfaction of everyone
Sincerely,
Compliance Department
Lyoness America, Inc

Dear [redacted], Lyoness arranged a phone conversation with [redacted] on June *, 2015 to discuss her reasons for arefund request as well as her terms.  We agreed to keep the lines of communication open and attempt to negotiate a mutually agreeable settlement. At the same time Lyoness and [redacted] were speaking,  her husband [redacted] submitted another complaint to the Revdex.com, stating he would“go public” if the offer was not to his liking.  Lyoness had no choice but to view this complaint as a potential threat and therefore shared [redacted]’s complaintwith the Lyoness Legal Department.  This matter is currently being addressed by our legal department for any legal action that can and/or shouldbe taken against the [redacted]s.This Complaint with the Revdex.com has been reviewed internally and by legal counsel.  The Complaint ismeritless.   Any future communications from the [redacted]’s should beforwarded directly to our legal counsel for their handling. Regards,[redacted]Lyoness America, Inc.[redacted]

We disagree with the statements made by themembers.  They have been members for two years and active participants forover 1 year.  The terms and conditions for participation in the Lyonessloyalty program are clear and agreed to by each member when they enroll. At no...

time do we make promises or guarantees of profits, earnings or any otherform of compensation.  We invite the members to contact Lyoness directlyin order to address any questions or concerns that they may have.

Dear [redacted],Lyoness' position remains the same... this individual joined ashopping loyalty program more than two years ago.  She was under noobligation to make any purchase of any kind.  However, she made the choiceto place a gift card order subject to the terms and conditions provided andsubscribed to at the time of purchase.  She was afforded the opportunityto cancel her order, but she made the choice not to do so.  Now that twoyears have gone by, she is attempting to cancel her agreement and obtain arefund despite the fact that she knew and agreed that there would be no refundafter the cancellation period had ended.  This request is denied.  Sincerely,Compliance DepartmentLyoness America, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was introduced to the free membership by a friend. I agreed to the free membership. I did not know my monies was going not be available back to me ,at the time of signing up.what I thought was an investment of my monies turns out to be a parcial payment on I think gift cards purchases im still not clear on this.  im am not saying lyoness is an investment firm company ect. I have never intended to state that I am not aware if what lyoness is or was , I am stating I have a very hard time understand how to get my monies back. I have emailed the company and have recieve a response stating about a recash option how ever its still unclear to me how I can get my monies back with out spendings thousands more dollars that I dont have. If my membership is free why can I not spend my monies in my back office through the merchant stores?im not very clear on the recash option from what I understsnd is that lyoness if I submit the currect form for the recash option I can spend thousands more dollars and eventurely ill get my monies from the parcial payments.never was sent the correct form how to go about recash option.I just want to know how to get my monies back or is it just that simple that its gone I recieved nothing for the 3600 dollars but having a back office which I do not use , and a free membership I have not use in a very long time,  im sure for some persons its a nice  opportunity . Unfortunately its not something I can do. I just dont understand. I would how ever  spend my 3600 dollers through the merchants at keadt I would have some kind of a return. What does lyoness do with the monies left un touched by members Luke myself  who have memberships being not used, monies sitting you can nit spend, fear of loosing it all together.  Im adking lyoness to put my monies in so I can spend it on something that I dont gave to spend thousands more dollars. I just feel sick about thus mess.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We are in receipt of the complaint filed by [redacted].  [redacted] has falsely categorized Lyoness as an "investmentholding" company.  Lyoness does not offer investments or manageinvestments.  Rather, Lyoness is a global shopping community...

with shoppingmembers and merchants located throughout the United States and other countries. [redacted] has been a Lyoness member for almost two years and isnow claiming that she does not understand the shopping communityprogram. She appears to be referring to a Gift Card order that she placedyears ago.  In order to place any gift card order, she had to first agreeto our Terms and Conditions prior to placing her order. Moreover, she had tosign an acknowledgement of the General Terms & Conditions ofOrder/Agreement where, subject to a rescission period, she agreed andunderstood that it was not an investment and it was non-refundable. Clearly, this complaint contradicts what she knew and agreed to 2 yearsago.  Despite the filing of this complaint andmischaracterizing the business, Lyoness is happy to discuss the matterfurther to clear up any misconceptions and options that she may have availableto her.  [redacted] can contact the compliance department via email: [redacted]   toset up a time to discuss further.Sincerely,Compliance DepartmentLyoness America, Inc.[redacted]

Lyoness does not assist their members with any complaints or support. After joining Lyoness I learned this company takes your money to promote themselves in other countries. I contacted Lyoness USA and requested a full refund other than the few gift cards I received upon signing with this company. I was told that there are not warranties or guaranties. I just lose my money and Lyoness gets to keep my money for their benefit. Even Wall Mart gives refunds!
If you wish to wait several years you may make a handful of change.
This company is a FRAUD!
Stay away!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com:
We had expressed our concern about the offer that was presented  by  Lyoness  .They listened , and  was told they will get back to us.
It has been over a week  and nobody got back to myself or [redacted].
We would like to be fully compensated .
Thank you for your help in this matter.
Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:   We are in receipt of the complaint filed by [redacted].  [redacted] has falsely categorized...

Lyoness as an “investment”.  Lyoness does not offer investments or manage investments.  Rather, Lyoness is a global shopping community with shopping members and merchants located throughout the United States and other countries.   Dear [redacted],
[redacted] has been a Lyoness member since July 2012.  He was made fully aware of all of the changes that were taking place and he had plenty of time to ask questions and have them answered.  He claims that parts of the program were altered and/or taken away, when in fact, parts of the program were enhanced for the members.  Lyoness did not breach its contract with its members. [redacted] has never been under any obligation to make a purchase in the program, but has chosen to do so.  In addition, the fact that [redacted] has agreed to abide by the Terms and Conditions of the program in 2012, 2013, and 2014 shows that he acknowledged the program and any changes made to it.  Again, if he was unclear about any part of the program, he should have consulted with his upline leadership who were active at the time. Despite the filing of this complaint and mischaracterizing the business, Lyoness is happy to discuss the matter further to clear up any misconceptions and options that he may have available to him.  [redacted] can contact the compliance department via email:  [redacted] to set up a time to discuss further.   Sincerely,
Compliance Department
Lyoness A[redacted]

Review: I put my money into a account for me working for a company to try and make a profit but it was extremely hard when I called and asked to quit they said they would refund my money from my account but refused to answer me after ignored all emails I was directed to get refund fromDesired Settlement: I want a refund of my money $1075.00

Business

Response:

The allegations made by the Member are unfounded. The

[redacted] Membership Agreement is very clear. [redacted] offers a free

Membership without any purchase requirements. Should a Member decide to

place an optional order, such as this Member did, prior to placing the order

they must acknowledgement the General Terms and conditions of the

Order/Agreement that clearly states the payment is non-refundable. We are in communication with the Member.

Consumer

Response:

[redacted] of Lyoness contacted me yesterday, and he called again today to my husband, unfortunately they haven't finish the conversation with regards my complaint. I will get you back as soon as we hear from lyoness again about the resolution of my complaint. Thank you very much

Review: I joined Lyoness, to get cash back on my purchases. (Mostly Wal-Mart and Sams Club). I also sent $3,000, as down-payments for future Wal-Mart Gift cards. Shortly after this, Lyoness and Wal-mart parted ways. Even though they have many other merchants to choose from, there are none, which will work to replace Wal-Mart/Sams Club. Also, we can't afford to shop at other stores. The same merchandise is at least $1.00 per item, elsewhere.

My wife [redacted] and I, are both handicapped. I am legally blind. She needs a hip replacement. We needed to shop at Wal-Mart and Sams Club, because, we could do all our shopping for the month, by shopping, one day at Wal-Mart, and one day at Sams Club. Having to load and unload her required electric Mobility Scooter, made it impractical to shop at several stores, when one or two had everything under the same roof.

Meanwhile, my wife developed bladder cancer. Also, her hip problem got so bad, she can no longer drive. I now have to do all the shopping locally. I have to use a senior citizen transportation service. Our monthly expenses are up 25%, due to higher cost per item, and transportation cost.

We only have about $900 per month. It has become necessary to get food from the local food bank, and get assistance for purchasing fuel oil, to heat our house.

I have contacted Lyoness, several times, and informed then of all of the above. I requested that they refund my $3,000, taking into consideration, all of the above. This amount would buy a lot of fuel oil. We wouldn't have to ask for assistance to do this.

I corresponded with them several times, trying to get them to refund my my $3,000, keeping in mind, all of the things which have changed, since I joined. They refused.

Here is my account information.

[redacted] (ID number)

(I contacted them more times than your form has roof for.)Desired Settlement: Due to the changes in my status (My wife's health, change in shopping, transportation problems, etc.) I would want them to have a little compassion, and refund the whole $3,000.

Since I can't spend it on Gift cards, or anything else they have, it should be refunded to me.

Business

Response:

Review: I invested 3600 usd a couple of years ago during this time lyness kept changing I tried to use this service but found I was unable to understand the system it offered I email lyoness several times requesting my monies back each time they said if I spend additional thousands more dollars they can give back my monies basically in pennies over a period of spending through the lyness net work. I even asked if they would just move it over into a spending account so I could use my monies to buy items through the merchant lyoness has had this investment of mine for over 2 yrs I am hoping to close this out and receive my refund in full in someway I may profit from it at no time have I just given this monies to lyonessDesired Settlement: Would like to have this monies returned to me either by check or bank transfer

Business

Response:

Dear [redacted],We are in receipt of the complaint filed by [redacted]. [redacted] has falsely categorized Lyoness as an "investmentholding" company. Lyoness does not offer investments or manageinvestments. Rather, Lyoness is a global shopping community with shoppingmembers and merchants located throughout the United States and other countries. [redacted] has been a Lyoness member for almost two years and isnow claiming that she does not understand the shopping communityprogram. She appears to be referring to a Gift Card order that she placedyears ago. In order to place any gift card order, she had to first agreeto our Terms and Conditions prior to placing her order. Moreover, she had tosign an acknowledgement of the General Terms & Conditions ofOrder/Agreement where, subject to a rescission period, she agreed andunderstood that it was not an investment and it was non-refundable. Clearly, this complaint contradicts what she knew and agreed to 2 yearsago. Despite the filing of this complaint andmischaracterizing the business, Lyoness is happy to discuss the matterfurther to clear up any misconceptions and options that she may have availableto her. [redacted] can contact the compliance department via email: [redacted] toset up a time to discuss further.Sincerely,Compliance DepartmentLyoness America, Inc.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was introduced to the free membership by a friend. I agreed to the free membership. I did not know my monies was going not be available back to me ,at the time of signing up.what I thought was an investment of my monies turns out to be a parcial payment on I think gift cards purchases im still not clear on this. im am not saying lyoness is an investment firm company ect. I have never intended to state that I am not aware if what lyoness is or was , I am stating I have a very hard time understand how to get my monies back. I have emailed the company and have recieve a response stating about a recash option how ever its still unclear to me how I can get my monies back with out spendings thousands more dollars that I dont have. If my membership is free why can I not spend my monies in my back office through the merchant stores?im not very clear on the recash option from what I understsnd is that lyoness if I submit the currect form for the recash option I can spend thousands more dollars and eventurely ill get my monies from the parcial payments.never was sent the correct form how to go about recash option.I just want to know how to get my monies back or is it just that simple that its gone I recieved nothing for the 3600 dollars but having a back office which I do not use , and a free membership I have not use in a very long time, im sure for some persons its a nice opportunity . Unfortunately its not something I can do. I just dont understand. I would how ever spend my 3600 dollers through the merchants at keadt I would have some kind of a return. What does lyoness do with the monies left un touched by members Luke myself who have memberships being not used, monies sitting you can nit spend, fear of loosing it all together. Im adking lyoness to put my monies in so I can spend it on something that I dont gave to spend thousands more dollars. I just feel sick about thus mess.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Lyoness' position remains the same... this individual joined ashopping loyalty program more than two years ago. She was under noobligation to make any purchase of any kind. However, she made the choiceto place a gift card order subject to the terms and conditions provided andsubscribed to at the time of purchase. She was afforded the opportunityto cancel her order, but she made the choice not to do so. Now that twoyears have gone by, she is attempting to cancel her agreement and obtain arefund despite the fact that she knew and agreed that there would be no refundafter the cancellation period had ended. This request is denied. Sincerely,Compliance DepartmentLyoness America, Inc.[redacted]

Lyoness does not assist their members with any complaints or support. After joining Lyoness I learned this company takes your money to promote themselves in other countries. I contacted Lyoness USA and requested a full refund other than the few gift cards I received upon signing with this company. I was told that there are not warranties or guaranties. I just lose my money and Lyoness gets to keep my money for their benefit. Even Wall Mart gives refunds!

If you wish to wait several years you may make a handful of change.

This company is a FRAUD!

Stay away!