M A Williams Drain Cleaning & Plumbing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Complaint #[redacted]The facts enumerated below are submitted in response to [redacted] (General Manager M.A. Williams) letter of November 10, 2016:1.  Mr. [redacted] has no first hand knowledge of the service debacle of October 14, 2015. 2.  On October 14, 2015, "Technician"  ____________, name is illegible on invoice, purportedly used a "snake" but found no blockage.  A "camera" he claimed showed a "belly" in the drain pipe.  He said, however, it should now be functional but could back-up again because of the "belly" and his company provided "no warranty" in such situations.3.  The next day, October 15, 2015, less than 24 hours after the service call, the drain system failed again.  My wife called M. A. Williams and spoke with an unidentified female who said they would send out a technician between2:00 p.m. and 4:00 p.m. that day.  Although she repeatedly reiterated "....no warranty...belly...", no one came and there was no explanation why. 4.  On Friday, October 16, 2015, my wife called again and a female staff person went into a litany of "no warranty...belly".  Shortly thereafter the "technician called and spoke with me.  He blabbed the litany of "no warranty...belly" repeatedly, not allowing me to complete a sentence.  I called him a "goddamn crook", the only "curse word" I spoke, contrary to Mr. [redacted] claim.5.  The following week, I hired a reputable plumber who cleared the drain blockage with an "electric snake" and determined there was no "belly" in the drain pipeline and it has been working fine ever since - no problem.6.  A total refund of my $501.95 is obviously appropriate as I received no service and the "technician" lied.  I am, however, more interested in the records of the Revdex.com of Central Virginia cite the unethical, dishonest and indeed criminal actions of the M.A. Williams Company.I acknowledge and appreciate your attention to this matter.[redacted]

Terrible service! I had this company come out to fix my garbage disposal. Appointment was 12-2, the guy showed up at 2:45p, late without any notice. He came out told me it would cost $144 to fix or replace it for $400. Naturally we said fix it, he then said "Well you're gonna be mad about this". He proceeded to un-tightened a bolt under the sink and it was fixed. He charged me $144 for a job that took less than 10 seconds!! I called to talk to the manager about overcharging me for such a small amount of work. I had to call back 3 times in order to have a manager talk to me. After I did talk to someone he told me that I don't own a business and have no idea the charges that goes into jobs. I'm not looking to steal money from anyone or get a cheap rate. All I am looking for is a fair price for work and $144 for literally 10 seconds of work was outrageous. DO NOT USE THIS COMPANY! I wish I could give them 0 stars!

Review: I was disappointed with the level of service I received. My HVAC was not cooling so I thought I would try to have it serviced (get the Freon levels checked, condenser coils cleaned etc...) Tech came out and perform the service and said everything look good. A day later the unit stop cooling again, so M.A. Williams sent a Tech out in which all he did was added Freon. Did I mention if you need to add Freon you should probably look for a leak, right? Well the tech did not do that so a day later I had the same issue where the HVAC was not cooling. The HVAC unit had the issue a third time during 90 degree temperatures and on a weekend. They advertise a 24 hour service which is false advertising because essentially it is a calling service. When I called the M. A. Williams 24 hour service they indicated I would have to wait until Monday because they do not have HVAC techs that work on the weekends. At this point I am out $400 dollars and no closer to knowing why my HVAC unit was broken. The following Monday I called a different vendor who knew what they were doing and correctly diagnosed my issue which was a bad T-valve on the Air Handler (making it appear that I had Freon leak) and a bad reverse valve on the outside unit which would cost me $2500 dollars to fix. I decided if I was going to spend that kind of money I would just buy a new unit. For 3 days I tried to get the Service manager to call me from M.A. Williams just so he would know his techs need more training on diagnostics. He has yet to return to my call.Desired Settlement: I should be refunded the $194 dollars for the 2 lbs of Freon that the HVAC tech charged to my HVAC system since the M.A. Williams failed to diagnosis my HVAC issue correctly.

Business

Response:

A check in the amount of $[redacted] was cut today and being mailed to Mr. [redacted].

Review: I purchases a heat pump installed approx a year and a half ago,,,,, from this company....approx one month ago it started to sound like a freight train, coming through my bedroom, not to mention the neighbors flocking to the front door to see what the clutter was about... the unit ran and ran would not shut itself off , to a major power bill,,,, they were called and waived the fee since they had installed the unit .... they did come out and of course the unit at that time purred like a kitten, they left and suggested I have it serviced in the spring,,,,, now when this happens, we have to turn the unit off for a couple hours,,,, then when turned back on it runs quiet until the next time.... so this started again, the week of Feb 21st....I did take a video with the proof this time,,,, noise horrible , and last Sunday it ran from 7 am til my husband had to turn it off for a couple hours just to kill the noise,,,,, they were called again, they came out saw the video,, he says just one moment let me go to the truck, he comes back to say they need 90.00 to check it out.....this co on their web site shows a 5 star 10 year customer guarantee, that they in no way are honoring,,, when I called them,, they clearly had a I don't give a rip attitude,, I guess they already have out money......we paid good money for this unit,,,, and feel their is most certainly something wrong with it ,, and they should at least check it for free, and fix it for free,, we have not had it that long.... the unit was manufactured in 2013,,,,,,, the worst part of all was the bad attitude on the phone,, I am in customer service and would never talk to a customer with the I don't care attitude this company has ,,,,,, just honor or back up what you say you do on your website ...Desired Settlement: they need to come out here look at this thing see what is wrong with it for FREE ,, and with no attitude

Business

Response:

We have received the complaint filed by [redacted],after review we see that [redacted] had purchased her hvac unit with us on11/27/2012. The unit did come with a 1 year warranty from our company and if [redacted] registered her unit online it would have a 10 year manufactures warrantyon some non-regular maintenance parts, as this is the case for most allmanufacture. When [redacted] called us for service on 2/21/15 her unit ismore than 2 years old and more than ayear past the 1 year labor warranty which means she would need to pay theservice fee plus she would pay for any repairs minus any parts that would beunder warranty. When our technician arrived her advised her of the charges toinvestigate the problem with her unit. [redacted] absolutely refused to payanything for service. Out technician did briefly check the unit over everythingappeared to be operating fine. The house was reaching temperature. It was verycold outside in the teens and single digits. The way heat pumps are designedthey are going to struggle to keep up with those temperatures’ as well as theymay run all the time with emergency heat to keep up.We do not feel we have done anything wrong here and in factwe went above and beyond by making a trip to [redacted] house at no charge tocheck things out. [redacted] has wrongfully made inappropriate commentsrepeatedly about our company online. [redacted] warranty at this point isbetween her and the manufacture. She is more than welcome to call anyauthorized repair company that is a dealer for her equipment and the warrantywill work the same way as it does with us.We apologize for the inconvenience to [redacted] for theproblems she is having, hopefully the Revdex.com can help her understand her warranty.Sincerely,[redacted]

Review: THIS BUSINESS PERFORMED A SERVICE IN OUR HOME ON 10/14/15. THEY USED A SNAKE TO UNCLOG A TOILET IN A BATHROOM. A "BELLY" WAS FOUND IN THE PIPE. AFTER THE JOB WAS COMPLETED, THE TECHNICIAN INDICATED THAT THERE WAS NO WARRANTY WITH THIS TYPE OF WORK BECAUSE THE PROBLEM MAY OCCUR AGAIN. THE TECHNICIAN DID NOT TELL US ABOUT THE "NO WARRANTY" ISSUE UNTIL AFTER THE SERVICE WAS COMPLETE.

IN LESS THAN 24 HOURS, THE PROBLEM REOCURRRED. MY WIFE TELEPHONED M.A. WILLIAMS ON 10/15/15 AND EXPLAINED WHAT HAPPENED. SHE WAS INITIALLY TOLD BY THE PERSON THAT ANSWERED THE PHONE THAT IT WAS NOT COVERED BY A WARRANTY. MY WIFE EXPLAINED THAT IT HAD BEEN LESS THAN 24 HOURS AFTER THE TECHNICIAN ALLEGEDLY FIXED THE PROBLEM AND THAT WE DIDN'T EXPECT TO PAY FOR ANOTHER SERVICE CALL. THE PERSON WHO ANSWERED THE PHONE INDICATED THAT SHE WOULD CONSULT HER MANAGER, WHICH SHE DID. SHEN THEN TOLD MY WIFE THEY WOULD SEND A TECHNICIAN BACK TO OUR HOME ON FRIDAY, 10/16/15, BETWEEN 2 P.M. AND 4 OR 5 P.M. AND WOULD NOT CHARGE FOR THE CALL.

M.A. WILLIAMS DID NOT RETURN TO OUR HOME TO CORRECT THE PROBLEM. MY WIFE AND I BOTH TALKED TO THEM TUESDAY, 10/20/15. THEY KEPT REPEATING THAT THE WORK WAS NOT COVERED UNDER THE WARRANTY, WHICH WE WERE AWARE OF. WE REMINDED THEM THAT THEY HAD PROMISED TO SEND A TECHNICIAN ON 10/16/15 AND DID NOT.

WE BELIEVE THIS COMPANY TOOK ADVANTAGE OF OUR SITUATION AND THAT WE HAVE BEEN TREATED UNFAIRLY. WE ARE AWARE THAT THEIR RESPONSIBILITY TO US DOES NOT RISE TO A LEVEL OF BEING ILLEGAL, BUT IT IS CERTAINLY UNETHICAL.Desired Settlement: WE WOULD LIKE A PARTIAL OR COMPLETE REFUND.

Business

Response:

To whom it may concern,We have received the complaint

filed by Mr. [redacted], We feel it was made very clear about our warranties when

finding a problem with a drain cleaning line. There is no way that in any

situation where a problem with a line is found that we or any other company

would be able to warranty this. We would be out working for free! We did

however explain to Mr. [redacted] that we would come out and take a look at the

problem again if he was interested in resolving the problem. Between his

repeated, and every other word being curse word and derogatory towards us, we

could literally barely understand what he was saying.We strive to make our customers

happy like we were willing to do with Mr. [redacted], but unfortunately when a customer

is so unreeling that we feel it possibly unsafe to send an employee out to his

house. We have to keep safety at the top of our minds. We are sorry that Mr.

[redacted] is not understanding the problems with his line and going to a point of

even saying that “a belly should be in a sewer line”. Unfortunatly sewer flows

by gravity and with a belly in a line the gravity is not there. We have decided to send Mr. [redacted] a

partial refund that he will receive by mail once this has been satisfied threw

the Revdex.com. Sincerely,[redacted] General Manager

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Complaint #[redacted]

I had an appointment and no one came. I called and was told someone would come in the next two hrs. No one came, I called again. I was told someone would call me back. I called back thirty min. Later & was told my call was sent to the wrong person & they would have the tech to call me. He called 20 min. Later & asked if he could come tomorrow. I told him I had an appointment for today. He said...sorry nothing I can do about that I am tied up for the day. My scheduled appointment time was 12-2. No one from the office ever called me. They have lost a customer.

Review: I had MA Williams replace the water line in my front yard. On Friday, November 1, 2013, before I agreed to have the work done, the technician told me I could finance the work with 0% interest, as long as I paid off the balance within a year. He even called the Richmond office to get this financing arrangement approved. I confirmed this financing with the technician on November 6th when the work was completed. I received my first bill in late November from [redacted], through [redacted], phone number [redacted]. The bill showed that I owed interest. I called MA Williams on approximately November 27th, and was referred to [redacted]. [redacted] assured me that he would call [redacted] to straighten it out. I received my December bill and it showed that I owed more interest. I called [redacted], and they agreed that [redacted] from MA Williams had contacted them on November 27th to get the information to take care of it, but [redacted] had not yet submitted the proper paper work to do so. I then called MA Williams on December 31st. [redacted] was not in his office, so I left a message for him to call me back. He did not call back. I called him on January 30th after getting yet another bill with more interest on it. [redacted] said that he had contacted them and thought that it was taken care of, and assured me that he would call his rep at [redacted]. My February bill arrived and it was still not taken care of. I called [redacted] on March 13th, and asked if MA Williams had contacted them since January 30th. They said no. In addition, I was told by the technician that someone would come by my home within 2-3 weeks to fix the lawn where the water line was dug. It has been over four months and no one has come by to fix the lawn.Desired Settlement: 1. I would like MA Williams to contact [redacted] and have all interest charged removed from my [redacted] account.

2. I want someone to come and fix my lawn where the water line was dug.

Business

Response:

Revdex.com Case #[redacted] Date 3/17/14

To Whom It May Concern,

We have received the complaint filed regarding [redacted]; we have found that in [redacted] file we have a letter that was sent over to [redacted] in Dec. requesting that the correction on their part be fixed, regarding his interest. We sincerely apologize to [redacted], as we thought this matter was resolved. We have contacted them by

phone again to finally resolve this matter.

The complaint [redacted] has stated about his yard needing some further attention, was not expressed by [redacted] at anytime during our conversations, nor was it noted on his invoice. Therefore the office was unaware that his yard need further work. We have put him on our list of yards to clean up once the weather breaks.

We again apologize to [redacted] that this has been a long drawn out process and we look forward to being able to better promptly serve his needs in the future.

Sincerely,

General Manager

Review: A technician came to my home to do a "winter check-up" on my gas furnace. He told me that there was a problem with the middle and rights side of my heat exchange . The quote for the repair work was $2300.00. I have this in writing. I was also was told that I should monitor for carbon monoxide leaks, because this was going to occur. Being an older single female, I was extremely concerned. I contacted my HOA and they sent a repairman out. He said there was nothing wrong with the system, and that by law, if the previous technician had detected an issue, he a

was required by law to shut the system down.l

I contacted MA Williams. I explained the situation to a gentleman, requesting the original price back of $69.95, plus the $75.00 I had to pay the HOA tech. He basically laughed at me. He said that it was my choice to have another person come out. He refused to do anything about it, even after I mentioned the Virginia State Law.Desired Settlement: I would like both the fees of 69.95 and the 75.00 returned to me. I can't tell how much anxiety this created for me.

Business

Response:

To whom it may concern,

We have received the complaint filed by [redacted]. Upon

review we believe that [redacted] does not understand our diagnosis of her gas

furnace. Our technician performed a tune up service on her gas furnace. While

doing so he found some things that [redacted] needed to be made aware of. After

servicing the furnace, during start up he found that the flame was not burning

clear and consistent. There was a change in the color and the flame pattern

which indicates that the heat exchanger is going bad meaning that the furnace

needs to be repaired or replaced. Because the furnace is 28 years old it would

not be cost effective to repair the furnace. As you see on the invoice we did

not recommend or quote to repair the furnace. However, we did give a very

reasonable price to replace the furnace.

Also, our company is licensed and qualified to perform hvac

and gas work. During the service visit our technician determined that the furnace

was not at the point where it would be a safety issue that needed to be red

tagged at this time. That’s why we made [redacted] aware of the condition of the

furnace and that it was going to be a safety issue in the near future. As with

all of our customers we try to make them aware of problems that would arise

before it is at the point where it would have to be red tagged for leaking

carbon monoxide or being unsafe to operate or even being left without heat.

Because safety is a major concern, anytime there is a gas appliance in the home

there should be a carbon monoxide or being unsafe to operate or even being left

without heat. Because safety is a major concern, anytime there is a gas

appliance in the home there should be a carbon monoxide detector install. So when

our technicians see that a home is not equipped with one then it is there job

recommend that one be installed. It is also their job to stress the importance

of gas leaks that can go undetected by human smell. So safety is always our

concern when it comes to gas until such at this.

Maybe the “repairman” that the HOA sent out should also be

questioned about his skills and knowledge of the service that he performed on

the gas furnace. It is anyone’s option to get a second opinion at their own

cost. Therefore, we should not be held liable for the charges incurred for getting

a second opinion. But we would like to apologize to [redacted] that we did not

properly explain things that we found with her gas furnace to a point that she

clearly understood what was going on with it. In no way were we trying to

mislead [redacted] as our invoice states the gas furnace is failing and we were

just trying to inform her of their prior to it happening. Again, we are very

sorry if we have caused [redacted] any inconvenience.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am insulted by [redacted] implication that I did not understand what the tech said. Although it was not written, which I am able to undestand why not, I certainly did hear him say that I was to monitor for leaks and leave immediately if I smelt anything. It really poses the question, would that company be treating me this way if I was not a female with grey hair?

If ccetainly is their preogative not to refund me the added service fee of $75.00, but I di intend ti=o post this on the Revdex.com website

Kindest Regards,

Review: I requested plumbing services which included installation of sink sprayer that I recently purchased myself. Also, I had a toilet that required installation of new plumbing in the tank. The service gentleman charged me $235.00 and the sprayer was not working and, soon after, the toilet began to run again. The sprayer, I was told, needed a new deverter and I was assured by the gentleman that he would do his best to locate the part and he would be back to install it. Two weeks later, I called regarding the search for the part and requested a service man to come repair the toilet once again. The service individual fixed the toilet and told me that he had no luck finding the part. While he was here, I located the company on my computer. I made the order for the part and it was here in a week and there no charge for the part or the mailing of the package. I called management at M. A. Williams. I spoke to [redacted] and I told him that I was not happy with their services and I asked for a refund on the cost of the sink repairs and I told him that I was not interested in their services again due to the circumstances. He refused a refund saying that he had a business to run and I wasn't getting a dime back. He was very rude and very unprofessional. He became sarcastic and claimed that the $235.00 was for the tank parts and installation.Desired Settlement: A refund and, hopefully a lesson for [redacted], the manager, so that he might begin to understand how to do business with the public.

Business

Response:

I spoke with [redacted] from the company and he stated that the consumer was not charged for the sink. The $235.00 was for the fixing of the toilet. He stated that he did reach out the consumer to speak about his price book and the consumer told him she would call him back and he has not heard back from her since.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi [redacted],

Review: To whom this may concern,

My name is [redacted]. I am emailing you'll because I am experiencing ongoing issues with my recently purchased heat pump (15,000). I wish to utilize your services due to I feel scammed by a local business (M.A. Williams). I have paid for 3 service charges as well as have paid for coolant (at least 2 times) that is deemed unnecessary if the problem was resolved during the first initial visit. I have receipts indicating that I have spent hundreds of dollars and in result have to use a window unit that only keeps one of my bedroom cool( in 90 degree weather) . The rest of my home is uncomfortably hot. I have reached out to the manufacturer and was told that my problem will continue to exist because M.A. Williams are continuously adding coolant when clearly there's a leak present in which enables them to continuously charge me for services rendered. I have also reached out to M.A. Williams prior to talking with the manufacturer and emailing this note and the only response I am getting is additional services charges and discounted coolant and leak detection charges. I am on a fixed budget and cannot afford to pay for problems that should have been resolved. Please help!!!!

[redacted]Desired Settlement: I would like for my heating unit to be fixed once and for all without additional charges including service and coolant charges due to I have paid several times for service and coolant charges but still experiencing the same problem.

Business

Response:

We have received the complaint filed by [redacted] after

review we believe that Mrs. [redacted] has misunderstood something. We have offered

to take a look at Mrs. [redacted] unit. She has not allowed us to return to do so.

We have record of four service trips to her house. On 2/3/2015 she called

stating that she felt the electric bill was high. We had a technician go out

and test the system, the system worked fine. It would cut on and off depending

on what you have the thermostat set at. We did that trip as a courtesy and did

not charger her at that time. Next call was on 5/11/15 she stated the unit was

not cooling, upon our technician checking the unit out bi found the unit to be

2 pounds low on Freon and also found that there was a leak at the values, he

tightened them and added Freon rechecked and everything was holding pressures

as it should. (Thus no reason for any further leak detection was needed) We

charged 175.00 for the services. The third call was on 6/11/15 upon arrival the

technician checked the unit and everything was working properly. The unit was

purring out 55 degree cold air and it was 72 degrees going in to the return. A

22 degree split is exactly what you want the unit to perform at. We did charge

a service call of 49.95 at that time. The forth call was on 7/24/2015 she

called stating that no air upon arrival the unit was frozen up we advised her

at this time we needed to check the unit over and there would be a charge and

she refused anything being done. Also refused to pay the services fee for

coming out. Mrs. [redacted] paid our company a total of $5925.00 when her unit was

installed in 2013 it came with a one year labor warranty and a IO year parts

warranty. She decided to finance the unit threw one of our outside vendors.

Depending on the term she has chosen will depend on what she ultimately totally

pays for the unit with the interest charges. We are more than happy to check

the unit out for her and get it working as it should if she if having a problem

with jt. We apologize that she feels that we have mishandled this situation.

Looking at the facts we feel we have been more than fair with her.

After having four other plumbers come to my house to assess a serious problem with my sewer line, I called M. A. Williams. I didn't like the others for various reasons - arrogant attitude, really pricey estimate, no follow up, semi-professional approach. Williams' plumber was knowledgeable and courteous. Their estimate was the best. I used them and am very pleased. They are my new plumber. I read the negative review here. And I have to agree that their phone followup is not the best. I was told I would be called when the plumber was on the way to my house. No-one called. But the man came promptly.

Review: M.A. Williams Plumbing advertises that they have a $25.00 coupon on the internet. When I called to make an appointment to have my drain cleaned I told [redacted], the receptionist and [redacted] of the [redacted], that I wanted to use the coupon. The technician came be the same day and fixed the problem. He gave me a bill and I paid him before he left my property. I totally forgot to ask him about the $25.00 coupon and there was no deduction for it on the bill. I called [redacted] back at the office an hour or so later and she said that she would have to wait and ask [redacted], the manager, about it. It is now two weeks later and I have not heard back from them so I just called and talked to [redacted]. She put [redacted] on the phone and he said that it has been two weeks and I am too late to get my money. When I explained that I had called the very day the work was done he said that I should have printed the coupon off and given it to the technician and that there is no way I am going to get the money now. I went back to the internet and looked at their advertisement and nowhere on it does it say that I am to print the coupon and present it to the technician. To say that I am an upset customer is an understatement.Desired Settlement: Would like to see the complaint posted on their record and have them honor the coupon.

Business

Response:

I spoke with the [redacted] from the business. He states they have no record of the customer reaching out to their business the day after the service but rather two weeks later. It is listed on the invoice that a coupon has to be used at the time of the service.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,
[redacted] I called the customer and he said that he called the business not 15 minutes before they left his house that the offer doesn't have any terms attached to it and that he also spoke with the business that morning to ask them about having the 25 offer and no one told him that he had to print it off in order to use it

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

The customer called in and said that the business sent him a check for the $**.

I had MA Williams replace the water line in my front yard. On Friday, November 1, 2013, before I agreed to have the work done, the technician told me I could finance the work with 0% interest, as long as I paid off the balance within a year. He even called the Richmond office to get this financing arrangement approved. I confirmed this financing with the technician on November 6th when the work was completed. I received my first bill in late November from [redacted], through [redacted], phone number [redacted]. The bill showed that I owed interest. I called MA Williams on approximately November 27th, and was referred to [redacted] assured me that he would call [redacted] to straighten it out. I received my December bill and it showed that I owed more interest. I called [redacted], and they agreed that [redacted] from MA Williams had contacted them on November 27th to get the information to take care of it, but [redacted] had not yet submitted the proper paper work to do so. I then called MA Williams on December 31st. [redacted] was not in his office, so I left a message for him to call me back. He did not call back. I called him on January 30th after getting yet another bill with more interest on it. [redacted] said that he had contacted them and thought that it was taken care of, and assured me that he would call his rep at [redacted]. My February bill arrived and it was still not taken care of. I called [redacted] on March 13th, and asked if MA Williams had contacted them since January 30th. They said no. In addition, I was told by the technician that someone would come by my home within 2-3 weeks to fix the lawn where the water line was dug. It has been over four months and no one has come by to fix the lawn.